📋 Job Details at a Glance 📍 Location India 🏢 Company HSBC 👥 Experience 1-3 years 🎓 Qualification Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills hands-on coding loyalty rewards Tech Product Owner / Consultant Specialist at HSBC — Full Details & How to Apply HSBC is seeking a Tech Product Owner / Consultant Specialist in India to support the stability of its Contact Centre voice platforms using Genesys Engage and Genesys Cloud technologies. This role requires hands-on coding and direct operational support for voice platform systems. This position ensures the high availability and performance of HSBC ’s voice platforms, directly impacting customer interaction reliability. The role involves hands-on coding , operational maintenance, and support for Genesys Engage and Genesys Cloud environments. Stability and uptime of these platforms are critical for consistent customer service delivery in real-time contact centre operations. HSBC operates in 64 countries and territories and is one of the largest banking and financial services organizations globally. This role is part of a team focused on maintaining core contact centre infrastructure. The position is embedded within HSBC ’s technology operations, where technical stability and customer service performance are prioritized. 2023, 2024, 2025, 2026 graduates with relevant technical qualification and demonstrated shipping experience and 1-3 years experience are eligible. The salary for this role is Not Disclosed . Candidates will gain hands-on experience in hands-on coding , loyalty , and rewards systems within a global financial services environment. This role builds foundational expertise in voice platform operations and product delivery, offering a pathway to advanced technical roles in financial technology. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: No NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Search for Tech Product Owner / Consultant Specialist jobs in India or explore HSBC recruitment opportunities. Apply online for the latest India jobs in technology operations. Job Role & Responsibilities The Tech Product Owner / Consultant Specialist at HSBC ensures voice platform stability and uptime across Genesys Engage and Genesys Cloud environments by directly managing production issues, performance metrics, and codebase integrity. This role drives operational continuity in customer-facing voice systems through hands-on technical execution and real-time troubleshooting. Monitor uptime and error rates in Genesys Cloud voice platforms using performance dashboards to detect anomalies and trigger incident responses. Diagnose production voice platform failures by analyzing Genesys Engage logs and error trace data to identify root causes and implement fixes. Collaborate with engineering teams to deploy enhancements to Genesys Cloud workflows, ensuring code quality and adherence to best practices in voice application development. Implement code-level fixes for voice application bugs using hands-on coding to resolve runtime errors and improve platform reliability. Track customer satisfaction metrics tied to loyalty and rewards programs to evaluate voice platform impact on engagement outcomes. Maintain the voice application codebase in Genesys Engage and Genesys Cloud environments, ensuring compliance with security standards and code review protocols . Document troubleshooting procedures and support workflows in Confluence or Notion to enable knowledge transfer and operational consistency. Provide customer-facing support for voice platform queries using rewards and loyalty program data to guide resolution and improve user experience. This role demands direct ownership of voice platform performance , with measurable impact on customer interaction uptime and service reliability metrics. Required Skills & Technical Competencies The Tech Product Owner / Consultant Specialist must possess hands-on coding , Genesys Engage , Genesys Cloud , loyalty , and rewards competencies to execute technical tasks and deliver measurable improvements in voice platform operations. Technical Skills Hands-on coding — intermediate — used to debug and modify voice application scripts in Genesys Cloud and resolve runtime errors in production environments. Loyalty — intermediate — applied to analyze how voice interactions influence customer retention metrics within HSBC’s loyalty programs . Rewards — intermediate — leveraged to assess how voice platform features affect customer engagement scores in rewards program data . Genesys Engage — advanced — required for managing call routing configurations , agent workflows , and real-time performance monitoring in voice systems. Genesys Cloud — advanced — essential for deploying and maintaining voice applications , managing API integrations , and monitoring platform health metrics . When preparing your resume, emphasize hands-on coding in Genesys Cloud environments and specific metrics like error rate reduction or uptime improvement achieved through technical interventions. Eligibility Criteria This role is designed for candidates with a relevant technical qualification , 1–3 years of hands-on experience , and a demonstrated ability to ship technical solutions in voice platform environments. Must hold a relevant technical qualification such as a Bachelor’s in Computer Science or Information Technology . Eligible batches are 2023 , 2024 , 2025 , and 2026 . Minimum of 1 year of hands-on coding experience in voice or customer service platforms is required. CGPA of 3.0 or above is expected to demonstrate technical aptitude and academic rigor. Must have a portfolio showcasing voice platform troubleshooting or code deployment in Genesys environments. Must have shipping experience with real-world voice applications in production or test environments. Documentation & Portfolio Requirements Your resume must include a clear technical summary , specific project details , and metrics such as error reduction or uptime improvement from hands-on coding in Genesys platforms. Focus on specific technical tasks like debugging Genesys Cloud voice scripts or improving error rates in Genesys Engage — these are the only actions that will be evaluated in your application. Salary for Tech Product Owner / Consultant Specialist at HSBC 💰 Compensation Not Disclosed The advertised compensation for the Tech Product Owner / Consultant Specialist role at HSBC is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Tech Product Owner / Consultant Specialist Upskilling with the right resources significantly enhances your chances of selection for this specific role by aligning your skills with the job requirements. Recommended Courses & Resources hands-on coding — This course provides essential coding skills crucial for the role. KodNest — Focuses on practical coding applications relevant to tech product ownership. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Applying without demonstrating hands-on coding experience — Include specific examples of coding projects. ❌ Using a generic resume — Tailor your resume to align with the specific responsibilities outlined in the job description. ❌ Listing technologies like Genesys without details — Provide context on where and how you applied these technologies. ❌ Ignoring the specified experience requirement — Ensure you meet the 1-3 years of experience criteria. ❌ Adding unrelated technologies or unsupported claims — Stick to substantiated skills and experiences. ❌ Failing to verify the official Apply URL — Always check the job details before submission. Before You Apply — Checklist ✅ Confirm the job title, company, location, work mode, and experience requirement. ✅ Check that you meet the supplied qualification criteria. ✅ Verify eligibility against the supplied eligible batches and experience requirement. ✅ Add relevant supplied JD keywords naturally to your resume. ✅ Highlight projects or experience related to the supplied technologies and responsibilities. ✅ Remove unsupported technologies, achievements, or experience claims. ✅ Open and verify the supplied Apply URL before submitting the application. ✅ Save the job details, application date, and role-specific resume version for tracking. Resume Tailoring & ATS Keywords for Tech Product Owner / Consultant Specialist Optimizing your resume for ATS is crucial for this role, ensuring your application passes initial screenings and reaches hiring managers. ATS Keywords to Include Tech Product Owner Consultant Specialist Genesys Engage Genesys Cloud hands-on coding loyalty rewards production support troubleshooting voice platforms customer interactions operational efficiency Resume Tips for This Role Highlight hands-on coding experience prominently on your resume, as it is a critical requirement. Emphasize familiarity with Genesys Engage and Genesys Cloud technologies, as they are central to the role. Showcase any relevant projects or internships that involved voice technologies or customer support. Use exact keywords from the job description naturally to align with ATS requirements without keyword stuffing. Avoid adding unsupported claims or technologies that cannot be substantiated with evidence. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including unrelated experiences or unsupported claims in your resume for this role. How to Apply for Tech Product Owner / Consultant Specialist at HSBC Apply Now — HSBC Open the official Apply URL and confirm the job title and company details match the Tech Product Owner / Consultant Specialist role at HSBC . Prepare a resume that aligns with the required skills, responsibilities, qualifications, and experience outlined in the job posting. Complete the official application form accurately, ensuring all information is truthful and avoiding unsupported claims. Submit the application and save the confirmation or application reference number if provided by the portal. Record the application date and monitor the official company portal or registered email for updates. Applications are reviewed on a rolling basis — early submission is recommended. Apply Now — HSBC NexisGrow.com does not charge any fees for job applications. HSBC HSBC is a leading financial services organization in India , operating in 64 countries . This onsite role is in the Technology industry, supporting voice platforms within the company’s contact center operations. The team ensures the stable and reliable functioning of voice platforms using Genesys Engage and Genesys Cloud . This involves hands-on technical support, collaboration with engineers, and operational oversight to maintain platform performance. This role supports HSBC ’s mission to enable businesses and economies to thrive through trusted financial services. Early-career professionals gain exposure to advanced voice technologies and operational support, with hands-on coding and loyalty , rewards experience offering practical insight into real-world product development. Company Details Industry Technology Location India Connect With Us Careers Apply Now Website 🔗 career2.successfactors.eu Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for this role? Eligibility Tap to expand + Answer Candidates with a relevant technical qualification and 1-3 years of experience from the eligible batches of 2023, 2024, 2025, and 2026 can apply. ? What technical skills are most important for this role? Skills Tap to expand + Answer Hands-on coding, familiarity with Genesys Engage and Genesys Cloud, and understanding of loyalty and rewards systems are crucial. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary Display is Not Disclosed, which is the only salary information available. ? What should I expect after applying? Hiring Process Tap to expand + Answer The exact hiring stages are not specified in the job posting. ? How should I prepare for the interview? Preparation Tap to expand + Answer 1. Review hands-on coding projects. 2. Familiarize yourself with Genesys technologies. 3. Prepare examples of troubleshooting experiences. 4. Understand customer interaction strategies. 5. Be ready to discuss operational efficiencies. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in India. ? What career exposure can this role provide? Growth Tap to expand + Answer The role offers exposure to advanced voice technologies and operational support, enhancing technical skills in a global financial services context. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Emphasize hands-on coding experience, familiarity with Genesys technologies, relevant projects, and any customer support experience. ? Is there a last date to apply? Application Tap to expand + Answer Not specified in the job posting. ? Is there a probation period? Probation Tap to expand + Answer Not specified in the job posting. ? What is the work environment like for this role? Culture Tap to expand + Answer The role involves collaboration with engineers and operations teams to ensure effective functioning of voice platforms. ? Can freshers apply for this role? Fresher Tap to expand + Answer No, the experience requirement is 1-3 years, making this role unsuitable for freshers. 🔗 Explore More on NexisGrow More jobs in India Browse all Tech jobs Latest Fresher jobs More jobs at HSBC Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com