📋 Job Details at a Glance 📍 Location India 🏢 Company HCLTech 👥 Experience 1-3 years 🎓 Qualification Bachelor's degree in Computer Science, Information Technology, Electronics, or a related technical stream 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹3.5 – ₹6.0 LPA 🏢 Industry Technology 🛠 Key Skills Problem Solving Communication Skills Basic Computer Knowledge SQL Python Engineer (Support & Operations) at HCLTech — Full Details & How to Apply HCLTech is seeking an Engineer (Support & Operations) in India to enhance its enterprise scheduling and automation operations. This role offers freshers a pathway to work with cutting-edge technologies in a leading tech firm, providing a solid foundation for a successful career. The demand for support engineers is rising as companies increasingly rely on automation and incident management, making this role critical for operational efficiency. As part of the growing technology sector, the Engineer (Support & Operations) position at HCLTech plays a vital role in maintaining service level agreements (SLAs) and optimizing incident response workflows, ensuring client satisfaction. Founded in 1976 , HCLTech is a global technology leader with over 200,000 employees and a presence in 50 countries . This scale not only provides job security but also offers a collaborative culture that fosters innovation. Unlike competitors, HCLTech provides exposure to industry-standard tools like Control-M and ServiceNow , enhancing your technical skill set. We encourage 2021, 2022, 2023, 2024, 2025 graduates with a Bachelor's degree in Computer Science, Information Technology, Electronics, or a related technical stream to apply. Candidates with 1-3 years experience can expect a competitive salary ranging from ₹3.5 – ₹6.0 LPA . In this role, you will develop essential skills such as Problem Solving , Communication Skills , and proficiency in SQL and Python . This experience will not only enhance your technical capabilities but also open doors to advanced positions in the tech industry, setting you on a path for career progression. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Engineer (Support & Operations) role at HCLTech is to ensure seamless batch processing and incident resolution, directly enhancing operational efficiency and user satisfaction. Monitor and execute batch processing workflows using Control-M to ensure timely job completion, applying problem-solving skills for effective management. Perform initial L1 troubleshooting and job restarts, utilizing SQL for database queries to resolve issues efficiently. Collaborate cross-functionally with the IT helpdesk and application support teams to resolve incidents, leveraging communication skills for clear information exchange. Drive SLA compliance by tracking performance metrics, ensuring timely incident resolution through effective problem-solving techniques. Take ownership of incident response workflows, proactively identifying areas for improvement to enhance operational processes. Document troubleshooting processes and incident reports to enhance knowledge sharing within the team, utilizing communication skills for clarity. Engage with clients to resolve issues, applying problem-solving skills to enhance user experience and satisfaction. In this role, you will cultivate an ownership culture, directly impacting operational success and client satisfaction through your contributions. Required Skills & Technical Competencies The skill profile for this role emphasizes a blend of technical and soft skills essential for effective support and operations at HCLTech . Technical Skills Problem Solving — entry — critical for diagnosing and resolving technical issues efficiently in daily operations. Communication Skills — entry — essential for effective collaboration with cross-functional teams and clear documentation of processes. Basic Computer Knowledge — entry — necessary for understanding system operations and troubleshooting effectively. SQL — entry — used daily for querying databases and managing data related to batch processing workflows. Python — entry — utilized for scripting and automating repetitive tasks, enhancing operational efficiency. Soft Skills & Professional Competencies Effective communication skills to facilitate collaboration with IT helpdesk and application support teams. Strong problem-solving abilities to quickly diagnose and resolve technical issues. Attention to detail for accurate documentation of troubleshooting processes and incident reports. Adaptability to engage with clients and adjust approaches based on user feedback. Good to Have (Bonus Skills) Familiarity with Control-M — enhances job management and scheduling capabilities. Experience with ServiceNow — improves incident management skills and understanding of IT service processes. Knowledge of cloud technologies — provides insights into modern IT infrastructure and operations. When showcasing these skills in your resume or interview, emphasize specific examples of how you have applied them in real-world scenarios. Eligibility Criteria This role is designed for recent graduates with a solid technical foundation and relevant experience in support and operations. Candidates must hold a Bachelor's degree in Computer Science , Information Technology , Electronics , or a related technical stream. Eligible batches include 2021 , 2022 , 2023 , 2024 , and 2025 , allowing recent graduates to apply. 1-3 years of experience is preferred, but freshers with relevant internships or projects are encouraged to apply. A minimum academic performance of 60% is expected to ensure a strong understanding of technical concepts. Having a portfolio or GitHub showcasing relevant projects can provide a competitive edge in the application process. Documentation & Portfolio Requirements Ensure your resume is formatted clearly, highlighting your educational background, relevant experience, and any projects that demonstrate your skills. Pro tip: Tailor your application to highlight specific experiences that align with the responsibilities and skills outlined for this role. Salary for Engineer (Support & Operations) at HCLTech 💰 Compensation ₹3.5 – ₹6.0 LPA The advertised compensation for the Engineer (Support & Operations) role at HCLTech is ₹3.5 – ₹6.0 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at HCLTech The selection process for the Engineer (Support & Operations) role is designed to assess both technical and interpersonal skills essential for success in this position. 1 Round 1: Online Assessment — 60 minutes, testing technical skills and problem-solving abilities. 2 Round 2: Technical Interview — focuses on SQL, Python, and troubleshooting scenarios. 3 Round 3: Behavioral Interview — assesses cultural fit and communication skills through situational questions. 4 Final Round: HR Interview — discusses offer details and company culture, typically within a week of the last round. Topic-wise Preparation Guide Round 1: Online Assessment SQL Basics — understanding queries and database management relevant to the role. — W3Schools Python Fundamentals — focusing on scripting and automation tasks. — Codecademy Problem-Solving Techniques — strategies for troubleshooting technical issues. — GeeksForGeeks Incident Management Principles — familiarity with IT service management frameworks. — YouTube Round 2: Technical Interview Control-M Functionality — in-depth knowledge of job scheduling and monitoring. — IBM Documentation ServiceNow Overview — understanding incident management processes. — ServiceNow Troubleshooting Methodologies — practical approaches to resolving technical issues. — HackerRank SLA Compliance Standards — knowledge of service level agreements and performance metrics. — GeeksForGeeks Cross-Functional Collaboration — effective teamwork strategies in IT environments. — MindTools Round 3: Behavioral Interview STAR Method for Behavioral Questions — structuring responses to demonstrate problem-solving skills. — MindTools Conflict Resolution Scenarios — handling disagreements in team settings. — Coursera Technical Deep-Dive on SQL Queries — showcasing proficiency in database management. — GeeksForGeeks Timeline & Expectations The entire selection process typically spans 2-3 weeks from application submission to final offer. Prepare thoroughly for each round, focusing on both technical skills and cultural fit to align with HCLTech's values. Expected Interview Questions for Engineer (Support & Operations) at HCLTech These questions are based on the role's actual tech stack and responsibilities. Technical Questions Explain how you would optimize a SQL query for better performance. What are the key features of Control-M that you find most useful? Describe a time you used Python to automate a task. How do you approach troubleshooting an incident in ServiceNow? What steps would you take to ensure SLA compliance? Can you explain the importance of batch processing in IT operations? Behavioral Questions Describe a challenging technical problem you faced and how you resolved it. How do you prioritize tasks when managing multiple incidents? Give an example of a time you worked effectively in a team. How do you handle feedback from peers or supervisors? Role-Specific Questions What do you understand about the role of an Engineer in Support & Operations? How would you approach learning a new tool or technology? What strategies would you use to improve incident response times? Structure your answers using the STAR method to clearly demonstrate your thought process and problem-solving abilities. Resume Tailoring & ATS Keywords for Engineer (Support & Operations) Optimizing your resume for ATS is crucial for ensuring your application is seen by hiring managers. ATS Keywords to Include Engineer Support & Operations SQL Python Control-M ServiceNow Problem Solving Communication Skills Incident Management Batch Processing Technical Support Automation Resume Tips for This Role Highlight relevant technical skills from the job description to align with role requirements. Emphasize any internships or projects that demonstrate practical experience in IT support. Include a portfolio link showcasing your technical projects or contributions. Optimize your resume for ATS by using keywords from the job description. Avoid including irrelevant work experience or skills that do not pertain to the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include outdated skills or experiences that do not relate to the position you are applying for. About HCLTech HCLTech was founded in 1976 and has grown to employ over 200,000 employees across 50 countries . The company’s headquarters are located in Noida, India , showcasing its significant presence in the global technology landscape. HCLTech specializes in a variety of IT services, including cloud computing , cybersecurity , and enterprise automation solutions . The company’s innovative offerings, such as HCL Cloud and HCL Cybersecurity Services , cater to diverse industries, ensuring robust technological support for clients worldwide. The workplace culture at HCLTech has been recognized with a 4.1 rating on Glassdoor , reflecting high employee satisfaction. The company actively promotes employee engagement through programs like HCLTech’s Employee Stock Purchase Plan , which encourages ownership and investment in the company’s future. Recently, HCLTech announced a strategic partnership with Google Cloud to enhance its cloud capabilities, further solidifying its position as a leader in technological innovation. This partnership is part of a broader initiative to invest in cutting-edge technologies and expand service offerings. For freshers in technology, HCLTech serves as a robust career launchpad, providing opportunities for skill development and professional growth. The company’s commitment to nurturing talent ensures that new employees can thrive in a supportive and resource-rich environment. Why Join HCLTech as Engineer (Support & Operations)? Joining HCLTech as an Engineer (Support & Operations) offers a unique chance to develop specialized skills in a supportive environment, enhancing your career trajectory in the technology sector. Hands-on Experience with Control-M — gain practical knowledge of a leading job scheduling tool essential for managing batch processing workflows. Exposure to ServiceNow — enhance your troubleshooting skills and operational efficiency through real-world incident management scenarios. Career Advancement Opportunities — after 1-2 years, transition into roles like Application Support Engineer or IT Operations Manager , expanding your professional horizons. Collaborative Work Culture — engage in cross-team projects that foster learning and build valuable professional relationships across the organization. Flexible Work Options — enjoy hybrid work arrangements that promote a balanced lifestyle while advancing your career in technology. According to NexisGrow.com, the role of Engineer (Support & Operations) at HCLTech provides a solid foundation for a successful career in technology, emphasizing skill development and growth opportunities. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Engineer (Support & Operations) at HCLTech? Eligibility Tap to expand + Answer Candidates with Bachelor's degree in Computer Science, Information Technology, Electronics, or a related technical stream and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹3.5 – ₹6.0 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at HCLTech? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Engineer (Support & Operations) interview? Preparation Tap to expand + Answer (1) Core concepts of Problem Solving, Communication Skills, Basic Computer Knowledge, SQL, Python, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) HCLTech research, (5) Clear communication. ? What is the work culture like at HCLTech? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in India Browse all Tech jobs More jobs at HCLTech Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com