📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Grab 👥 Experience 3-5 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹8–₹14 LPA 🏢 Industry Technology 🛠 Key Skills Application Support Production Support Incident Management Root Cause Analysis MySQL SQL Kibana Grafana Datadog CloudWatch Associate L2 Support Engineer at Grab — Full Details & How to Apply Grab is seeking an Associate L2 Support Engineer in Bengaluru, Karnataka, India , where you can leverage your skills in application support and incident management to enhance user experience. This role is pivotal as the demand for skilled support engineers is rising, driven by the increasing reliance on technology for operational efficiency. The Associate L2 Support Engineer position is crucial in the technology sector, especially as companies like Grab expand their digital infrastructure. With the growing complexity of applications and services, having proficient support engineers ensures seamless performance and rapid incident resolution, directly impacting customer satisfaction. What sets Grab apart as an employer is its impressive scale and market presence, having grown to over 7,000 employees since its founding in 2012 . Operating across multiple Southeast Asian countries, Grab fosters a culture of innovation and collaboration, making it an ideal environment for aspiring tech professionals. We encourage 2023, 2024, 2025, 2026 graduates and Any Graduate with 3-5 years experience to apply for this role, which offers a competitive salary of ₹8–₹14 LPA . This opportunity is perfect for those looking to kickstart their careers in a tech-driven environment. In this role, you will work with essential skills and technologies such as MySQL , SQL , Kibana , Grafana , Datadog , CloudWatch , Splunk , APIs , Microservices , Jira , AWS , GCP , Azure , Docker , Kubernetes , Python , Bash , Git , GitLab , and CI/CD . This exposure not only enhances your technical expertise but also opens doors to advanced roles in cloud technologies and application support. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Associate L2 Support Engineer at Grab is to ensure seamless application performance and user satisfaction through effective incident resolution and proactive monitoring. Monitor application performance using Datadog and CloudWatch to identify and resolve incidents swiftly, ensuring optimal user experience. Utilize MySQL and SQL for executing database queries to troubleshoot and resolve production issues effectively. Collaborate with Development and QA teams to facilitate smooth deployment of application updates and features, enhancing overall functionality. Analyze incident reports to identify trends and implement proactive measures, aiming for a reduction in recurring issues. Take ownership of critical incidents, leading root cause analysis sessions to drive continuous improvement and enhance service reliability. Document technical processes and incident resolutions in Jira to maintain clear communication and knowledge sharing across teams. Engage with clients to understand their issues and provide timely solutions, significantly enhancing customer satisfaction. This role fosters an ownership culture, allowing you to directly impact application performance and user experience through your technical expertise. Required Skills & Technical Competencies The ideal candidate for the Associate L2 Support Engineer role must possess a robust technical skill set to effectively manage application support and incident resolution. Technical Skills Application Support — intermediate — crucial for troubleshooting and resolving user issues, requiring a depth of understanding in software applications. Incident Management — intermediate — essential for prioritizing and resolving incidents efficiently, ensuring minimal downtime. MySQL — advanced — used daily for database management and query execution, vital for resolving production issues. Kibana — intermediate — utilized for monitoring application performance and visualizing data metrics effectively. Grafana — intermediate — employed for visualizing application metrics and ensuring optimal performance monitoring. ITIL — intermediate — knowledge of ITIL practices is important for aligning IT services with business needs and improving service delivery. When showcasing these technical skills in your resume or interview, emphasize specific projects or experiences where you applied these skills effectively. Eligibility Criteria This role is designed for any graduate with a strong technical foundation and relevant experience in application support and incident management. Any graduate is eligible, focusing on technical skills rather than specific degrees. Batches from 2023 to 2026 are encouraged to apply, providing freshers with a direct entry into the tech industry. Candidates with 3-5 years of experience are preferred, but freshers with relevant internships or projects can also be considered. A minimum academic performance of 60% is expected to ensure a strong foundational knowledge. Having a GitHub portfolio showcasing relevant projects or internships can significantly enhance your application. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting relevant technical skills and experiences. Include links to your GitHub portfolio and any significant projects. Pro tip: Tailor your application to highlight specific experiences with MySQL and incident management to stand out in the selection process. Salary for Associate L2 Support Engineer at Grab 💰 Compensation ₹8–₹14 LPA The advertised compensation for the Associate L2 Support Engineer role at Grab is ₹8–₹14 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Associate L2 Support Engineer Upskilling with the right resources significantly enhances your chances of selection for this role by aligning your skills with job requirements. Recommended Courses & Resources Application Support — Essential for understanding the core responsibilities of the role. MySQL — Critical for database management and troubleshooting. APIs — Important for integrating and managing services in application support. Jira — Useful for tracking incidents and managing project workflows. KodNest — Provides practical experience in application support scenarios. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to the job description — Customize your resume for each application. ❌ Neglecting to showcase relevant technical skills — Highlight tools and technologies used in past roles. ❌ Overlooking the importance of quantifying achievements — Use metrics to demonstrate your impact. ❌ Submitting a generic cover letter — Personalize your cover letter to address Grab's specific needs. ❌ Ignoring the application deadline — Keep track of deadlines to avoid missed opportunities. ❌ Not preparing for technical interviews — Practice relevant problem-solving scenarios beforehand. Before You Apply — Checklist ✅ Research Grab's company culture and recent news to tailor your application effectively. ✅ Prepare a resume that highlights relevant skills and experiences specific to the role. ✅ Gather any necessary documents, such as transcripts or certifications, before applying. ✅ Review the job description thoroughly to ensure you meet all requirements. ✅ Practice common interview questions related to application support and incident management. ✅ Set up a professional email address for communication regarding your application. ✅ Follow the application link and ensure all fields are filled out accurately. ✅ Track your application status and prepare for follow-up communications. Resume Tailoring & ATS Keywords for Associate L2 Support Engineer Optimizing your resume for ATS is crucial to ensure it passes initial screenings for this role. ATS Keywords to Include Application Support Incident Management Root Cause Analysis MySQL SQL Kibana Grafana Datadog CloudWatch APIs Microservices ITIL Resume Tips for This Role Highlight relevant technical skills from the job description, focusing on tools like MySQL and Datadog. Emphasize any project experience or internships that involved application support or incident management. Include links to your GitHub or portfolio showcasing relevant projects to demonstrate practical skills. Optimize your resume for ATS by using keywords from the job description to increase visibility. Avoid including unrelated work experience or generic skills that do not pertain to the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic skills or experiences that do not directly relate to application support. How to Apply for Associate L2 Support Engineer at Grab Apply Now — Grab Visit the application portal and create an account if you don't have one. Upload your resume, ensuring it is tailored to the job description. Fill out the application form accurately, highlighting relevant experiences. After submission, expect a confirmation email regarding your application status. Track your application through the portal for updates on the hiring process. Applications reviewed on rolling basis — early submission recommended. Apply Now — Grab NexisGrow.com does not charge any fees for job applications. Grab Grab was founded in 2012 in Malaysia and has rapidly expanded to a workforce of over 7,000 employees across Southeast Asia . The company’s headquarters is now located in Singapore , reflecting its significant growth and influence in the region. With operations in multiple countries, Grab has established a strong global footprint in the tech industry. Grab is widely recognized for its core offerings, including GrabTaxi , GrabFood , and GrabPay . These services have positioned Grab as a leader in ride-hailing, food delivery, and digital payments. The integration of these platforms has enhanced user convenience and accessibility, making Grab a household name in the region. The company culture at Grab has garnered accolades, including a Glassdoor rating of 4.1 , which highlights employee satisfaction and engagement. Grab invests in various employee programs, fostering a collaborative environment that encourages innovation and personal growth. This commitment to culture has made Grab a desirable workplace in the tech sector. Recently, Grab secured $1 billion in funding to enhance its technology infrastructure. This investment focuses on integrating advanced technologies such as AI and machine learning to improve service delivery. Such initiatives demonstrate Grab ’s commitment to staying at the forefront of technological advancements in the industry. For freshers in Technology, Grab offers a robust career launchpad. With access to cutting-edge technologies and a culture that promotes continuous learning, new employees can develop essential skills in areas like cloud computing and data analytics . This environment provides a unique opportunity for growth and career advancement in the tech landscape. Company Details Industry Technology Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 jobs.smartrecruiters.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Associate L2 Support Engineer at Grab? Eligibility Tap to expand + Answer Candidates with Any Graduate and 3-5 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Application Support, Production Support, Incident Management, Root Cause Analysis, MySQL. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹8–₹14 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Grab? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Application Support, Production Support, Incident Management, Root Cause Analysis, MySQL. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Associate L2 Support Engineer interview? Preparation Tap to expand + Answer (1) Core concepts of Application Support, Production Support, Incident Management, Root Cause Analysis, MySQL, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Grab research, (5) Clear communication. ? What is the work culture like at Grab? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Tech jobs Latest Fresher jobs More jobs at Grab Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. 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