Technical Support Engineer – AIML at GlobalLogic

📋 Job Details at a Glance 📍 Location Nagpur, India 🏢 Company GlobalLogic 👥 Experience 0-2 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary As per Company Policy 🏢 Industry Technology 🛠 Key Skills Communication Skills Problem Solving Basic Computer Knowledge Technical Support Engineer – AIML at GlobalLogic — Full Details & How to Apply GlobalLogic is seeking a passionate Technical Support Engineer – AIML in Nagpur, India . This role offers a unique opportunity to engage with cutting-edge technology in a collaborative environment. As the demand for AI and machine learning solutions surges, the need for skilled professionals in this field has never been more critical. The role of a Technical Support Engineer – AIML is pivotal in today’s technology landscape, where effective communication and problem-solving are essential for customer satisfaction. With the rapid evolution of AI technologies, organizations are increasingly relying on skilled engineers to troubleshoot and enhance their products. This position not only allows you to resolve technical issues but also enables you to directly impact client experiences, making it a highly relevant career choice in an industry that is transforming how we live and work. GlobalLogic stands out as a leader in technology solutions, providing an innovative workspace that fosters creativity and growth for its employees. With a commitment to employee development, GlobalLogic offers a collaborative environment where fresh ideas are welcomed, and every team member has the opportunity to contribute to exciting projects. The company’s focus on cutting-edge technologies and its reputation for excellence make it an ideal employer for aspiring Technical Support Engineers – AIML . This role is ideal for both freshers and candidates with up to 2 years of experience who are eager to kickstart their careers in the tech industry. Eligible candidates should hold a B.Tech, MCA, or equivalent degree and belong to the 2023, 2024, 2025, or 2026 graduating classes. A strong foundation in communication skills and problem-solving is essential, along with a basic understanding of computer systems. As a Technical Support Engineer – AIML , you will gain invaluable experience in cloud architecture , production-grade Java development , and Agile workflows . This role not only enhances your technical skills but also equips you with the soft skills necessary for effective client interaction. You will learn to navigate complex technical challenges while contributing to the overall success of GlobalLogic ’s innovative solutions. NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting, ensuring that you have the most accurate and up-to-date information to apply online for the Technical Support Engineer – AIML position at GlobalLogic . Job Role & Responsibilities The role of a Technical Support Engineer – AIML at GlobalLogic is pivotal in ensuring that clients receive top-notch support for their AIML products. This position not only focuses on resolving technical issues but also emphasizes collaboration and innovation to enhance customer satisfaction. Diagnose and resolve technical issues related to AIML products, ensuring timely and effective solutions for clients. Utilize tools such as ticketing systems and remote support software to manage and track customer inquiries efficiently. Collaborate with cross-functional teams , including developers and product managers, to relay customer feedback and improve product features. Analyze support metrics to identify trends and areas for improvement, contributing to enhanced service delivery. Take ownership of assigned cases, ensuring thorough follow-up and resolution to maintain high customer satisfaction. Document solutions and create knowledge base articles to assist team members and improve future support processes. Innovate problem-solving approaches by leveraging AI tools and methodologies to enhance support efficiency. Provide training and guidance to clients on the effective use of AIML products, fostering a better user experience. Participate in regular team meetings to discuss ongoing challenges and share best practices for customer support. At GlobalLogic , we foster a culture of ownership where each Technical Support Engineer – AIML plays a crucial role in driving customer satisfaction and product improvement, ultimately making a significant impact on our clients' success. Required Skills & Technical Competencies The ideal candidate for the Technical Support Engineer – AIML role at GlobalLogic should possess a diverse skill set that combines technical knowledge with exceptional interpersonal abilities. This blend is essential for effectively addressing customer needs and enhancing product functionality. Technical Skills Basic Computer Knowledge — understanding of operating systems and software applications relevant to AIML. Ticketing Systems — familiarity with platforms like JIRA to manage customer inquiries efficiently. Remote Support Tools — proficiency in using software for troubleshooting and assisting clients remotely. AIML Fundamentals — basic understanding of artificial intelligence and machine learning concepts. Data Analysis — ability to analyze support metrics to identify trends and areas for improvement. Documentation Skills — capability to create clear and concise knowledge base articles. Soft Skills & Professional Competencies Communication Skills — strong ability to convey technical information to non-technical users effectively. Problem-Solving — adept at diagnosing issues quickly and providing effective solutions in a high-pressure environment. Empathy — understanding customer concerns and providing exceptional service. Time Management — effectively prioritizing tasks to meet customer needs promptly. Good to Have (Bonus) Customer Support Certifications — relevant certifications that demonstrate expertise in customer support. Familiarity with AI Tools — experience with tools that enhance support efficiency. Project Experience — hands-on experience with AIML projects or internships. To showcase these skills effectively in your resume or during an interview for the Technical Support Engineer – AIML role, focus on specific examples that highlight your problem-solving abilities, technical knowledge, and customer interaction experiences. Eligibility Criteria This role is designed for recent graduates eager to start their careers in technology, particularly in AIML support. Ideal candidates will have a foundational understanding of technology and a passion for customer service. Candidates must hold a degree in any discipline , with a preference for those with a background in technology or engineering. Eligible batches include 2023, 2024, 2025, and 2026 passouts. Minimum 60% aggregate or above in academics preferred. Prior internship or hands-on project experience is a strong advantage. This role is open to both freshers and candidates with up to 2 years of experience . While there are no strict CGPA requirements, a strong academic performance can enhance the application. Candidates with relevant certifications in customer support or AIML technologies will have an edge in the selection process. Documentation & Portfolio Requirements Prepare a well-structured resume that highlights your technical skills, relevant projects, and any certifications. Additionally, consider creating a GitHub portfolio showcasing your work related to AIML or customer support. Pro Tip: Tailor your application to emphasize your problem-solving experiences and customer interactions to improve your success rate for the Technical Support Engineer – AIML role. Salary & Benefits 💰 Compensation As per Company Policy The compensation philosophy at GlobalLogic for the role of Technical Support Engineer – AIML emphasizes attracting top talent through a competitive salary structure that aligns with industry standards. This approach reflects the company's commitment to employee well-being and professional growth. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Flexible Work Arrangements — options for hybrid and remote work to support work-life balance Performance-Based Bonuses — annual bonuses based on individual and company performance Training Programs — access to workshops and certifications to enhance your skills Meal Allowances — daily meal support to promote employee health Additional Perks & Benefits Annual Learning Budget — up to ₹25,000 per year for certifications, courses, and conferences Transportation Support — assistance for commuting to and from work Employee Referral Program — bonuses for referring successful candidates Wellness Programs — initiatives to promote mental and physical health Team Building Activities — regular events to foster team cohesion and collaboration Career Progression & Salary Growth At GlobalLogic , career progression is prioritized through regular performance reviews and an internal promotion policy . Employees can expect salary raises of approximately 10-15% annually, with opportunities for advancement typically available every 12-18 months . This ensures that dedicated employees are rewarded for their contributions and can achieve rapid career advancement . NexisGrow.com tip: When discussing salary, emphasize your skills and experiences that align with the role, and be prepared to negotiate based on industry standards. Selection Process The hiring philosophy at GlobalLogic focuses on finding candidates who not only possess the necessary technical skills for the Technical Support Engineer – AIML role but also align with the company culture. This ensures a harmonious work environment and long-term employee satisfaction. 1 Round 1: Initial Screening Interview — focused on resume review and basic technical questions related to AIML . 2 Round 2: Technical Interview — assessing problem-solving skills and understanding of AIML concepts through practical scenarios. 3 Round 3: Final Interview — with HR and team leads to evaluate cultural fit and discuss career aspirations. 4 Final Stage: Background Check — ensuring a smooth transition for the selected candidate and offer presentation. What Each Round Tests Round 1 focuses on evaluating your resume and basic technical knowledge in AIML . Round 2 dives deeper into your problem-solving abilities and practical application of AIML concepts. Round 3 assesses your communication skills and cultural fit within the team. Timeline & Expectations The entire selection process typically takes 2-4 weeks from application to offer. Candidates can expect timely communication from GlobalLogic regarding their application status and next steps. Interview Prep Tip: Familiarize yourself with AIML concepts and prepare to discuss your previous projects and experiences in detail. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Technical Support Engineer role at GlobalLogic? Eligibility Tap to expand + Answer Candidates must have a degree in any discipline, with a preference for technology backgrounds. Eligible batches include 2023-2026, and both freshers and candidates with up to 2 years of experience are welcome. ? What is the interview process for Technical Support Engineer at GlobalLogic? Interview Tap to expand + Answer The interview process includes an initial screening, a technical interview focusing on AIML concepts, and a final HR interview to assess cultural fit. ? What technologies and tools will I work with? Tech Stack Tap to expand + Answer You will primarily work with AIML tools, customer support software, and ticketing systems to manage client interactions effectively. ? What is the salary and compensation for this role? Salary Tap to expand + Answer Salary details are competitive and align with industry standards, with opportunities for performance bonuses and growth. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer The role offers flexible work arrangements, including hybrid and onsite options, to accommodate various employee preferences. ? What is the career growth path after joining GlobalLogic as a Technical Support Engineer? Growth Tap to expand + Answer Employees can expect a clear growth roadmap with opportunities for promotions and internal mobility within 6-12 months. ? How should I prepare for the Technical Support Engineer interview at GlobalLogic? Preparation Tap to expand + Answer Focus on enhancing your problem-solving skills, understanding AIML concepts, and practicing communication techniques for technical explanations. ? How do I apply and what documents are needed? Application Tap to expand + Answer Visit the official career link to apply, and prepare a resume that highlights relevant skills and experiences tailored to the role. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Yes, there is a standard probation period during which performance will be evaluated to ensure a good fit for the role. ? What is the work culture like at GlobalLogic? Culture Tap to expand + Answer The work culture emphasizes collaboration, continuous learning, and diversity, creating an inclusive environment for all employees. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. 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