📋 Job Details at a Glance 📍 Location Chennai, Tamil Nadu, India 🏢 Company FourKites 👥 Experience Fresher 🎓 Qualification Bachelor's Degree in Computer Science, Information Technology, Engineering, or Related Field 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹20,000/month 🏢 Industry Technology 🛠 Key Skills Customer Support Technical Troubleshooting AI Project Exposure Communication Skills Problem-Solving Product Support Intern at FourKites — Full Details & How to Apply FourKites is seeking a Product Support Intern in Chennai, Tamil Nadu, India , offering a competitive stipend of ₹20,000/month . This role provides freshers with hands-on experience in a leading technology firm, making it an ideal starting point for your career. The demand for tech-savvy support roles is surging as companies increasingly rely on technology for customer engagement. This Product Support Intern position at FourKites is crucial as it directly enhances customer satisfaction by resolving technical issues, thereby improving user experience. With the rise of AI and advanced technologies, the skills gained in this role will be invaluable. Founded in 2014 , FourKites has grown to over 400 employees and is a leader in supply chain visibility solutions. The company’s focus on innovation and customer-centric culture makes it an exceptional place for aspiring professionals. Joining FourKites means being part of a team that values collaboration and continuous learning. This opportunity is perfect for 2024, 2025, 2026 graduates with a Bachelor's Degree in Computer Science, Information Technology, Engineering, or Related Field . As a fresher, you will gain valuable experience while earning a stipend of ₹20,000/month , making this an attractive entry point into the tech industry. In this role, you will develop essential skills in Customer Support , Technical Troubleshooting , and Problem-Solving . Additionally, exposure to AI projects sets this internship apart from typical support roles, opening doors to various career paths in technology and customer engagement. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Product Support Intern at FourKites plays a crucial role in enhancing customer satisfaction by effectively troubleshooting issues on the FourKites platform and collaborating with teams for continuous improvement. Assist in troubleshooting customer issues using the FourKites platform , ensuring timely resolution and enhancing customer support . Utilize technical troubleshooting skills to diagnose and resolve software-related problems, improving user experience. Collaborate with the engineering and product teams to relay customer feedback for product improvements, fostering a culture of innovation. Monitor and analyze support metrics to identify trends and areas for improvement, driving data-informed decisions. Take initiative in creating user documentation and FAQs to enhance customer self-service options, promoting efficiency. Communicate effectively with clients to understand their issues and provide clear solutions, ensuring high customer support . Engage in problem-solving sessions to address recurring customer challenges, utilizing problem-solving skills to enhance service quality. This role empowers you to take ownership of customer issues, directly impacting their experience and contributing to the overall success of FourKites . Required Skills & Technical Competencies The ideal candidate for the Product Support Intern position should possess a strong technical skill profile to effectively support customers and enhance their experience on the FourKites platform . Technical Skills Customer Support — entry to intermediate — essential for addressing client inquiries and ensuring satisfaction through effective communication. Technical Troubleshooting — intermediate — critical for diagnosing issues with the FourKites platform and providing timely resolutions. AI Project Exposure — entry — beneficial for understanding advanced features of the platform and enhancing customer interactions. Problem-Solving — intermediate — vital for resolving customer issues effectively and improving overall service quality. When showcasing these technical skills in your resume or interview, emphasize specific experiences and examples that demonstrate your proficiency and impact. Eligibility Criteria This role is designed for fresh graduates eager to gain hands-on experience in a technology-driven environment at FourKites . Candidates must hold a Bachelor's Degree in Computer Science , Information Technology , Engineering , or related fields. Eligible batches include 2024 , 2025 , and 2026 , allowing final-year students to apply. Freshers are encouraged to apply, with no prior experience required, making this role accessible to new graduates. A minimum academic performance of 60% is preferred to ensure a solid foundational knowledge base. Candidates with a portfolio or GitHub showcasing relevant projects will have an advantage in the selection process. Documentation & Portfolio Requirements Ensure your resume is well-structured, highlighting your education, skills, and any relevant projects. Include links to your GitHub or portfolio to showcase your technical abilities. Pro tip: Tailor your application to highlight specific experiences with technical troubleshooting and customer support to stand out in the selection process. Salary for Product Support Intern at FourKites 💰 Compensation ₹20,000/month The advertised compensation for the Product Support Intern role at FourKites is ₹20,000/month . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Product Support Intern Upskilling with the right resources significantly improves your chances of selection for the Product Support Intern role at FourKites . Recommended Courses & Resources Customer Support — This course enhances your customer service skills, crucial for the role. KodNest — Offers technical troubleshooting insights, aligning with job requirements. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to the specific role — Customize your resume for better chances. ❌ Neglecting to highlight technical skills relevant to the position — Showcase your technical abilities prominently. ❌ Overlooking the importance of clear communication in both the resume and interviews — Ensure clarity in your communication. ❌ Submitting a generic cover letter that does not address FourKites specifically — Personalize your cover letter for the company. ❌ Not preparing for technical questions related to troubleshooting and customer support — Practice common technical questions. ❌ Ignoring the application deadline — Keep track of deadlines to avoid missed opportunities. Before You Apply — Checklist ✅ Research FourKites to understand its products and culture before applying. ✅ Prepare a tailored resume that highlights relevant skills and experiences. ✅ Gather any supporting documents, such as transcripts or project portfolios. ✅ Complete the online application form accurately and thoroughly. ✅ Ensure your LinkedIn profile is updated and aligns with your resume. ✅ Follow up on your application status after submission to express continued interest. ✅ Prepare for potential interviews by practicing common technical and behavioral questions. ✅ Network with current or former employees to gain insights into the company. Resume Tailoring & ATS Keywords for Product Support Intern Optimizing your resume for ATS is crucial for securing the Product Support Intern position at FourKites . ATS Keywords to Include Product Support Technical Troubleshooting Customer Support AI Project Exposure Communication Skills Problem-Solving Chennai Internship Hybrid Work Bachelor's Degree Freshers FourKites Resume Tips for This Role Highlight any relevant technical projects or coursework that demonstrate your troubleshooting skills. Emphasize communication skills through examples of teamwork or customer interactions. Include any AI-related projects or coursework to align with the company's focus on technology. Optimize your resume with keywords from the job description to pass ATS checks. Avoid including unrelated work experience that does not showcase relevant skills for this role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic skills that do not relate to the Product Support Intern role. How to Apply for Product Support Intern at FourKites Apply Now — FourKites Visit the application portal and create an account to start your application. Upload your resume in PDF format, ensuring it is tailored to the job description. Fill out the application form with accurate personal and educational details. After submission, you can expect a confirmation email regarding your application status. Use the application tracking feature on the portal to monitor your application progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — FourKites NexisGrow.com does not charge any fees for job applications. FourKites FourKites was founded in 2014 and is headquartered in Chicago , with a significant presence in Chennai, Tamil Nadu, India . The company has rapidly expanded its global footprint, now serving over 1,000 customers across various industries. With a focus on supply chain visibility, FourKites employs innovative technology to enhance operational efficiency. The core offerings of FourKites include advanced tracking solutions and real-time visibility platforms that help businesses optimize their supply chains. Notable products such as FourKites Visibility and FourKites Insights leverage AI to provide actionable data. These solutions are designed to improve logistics and reduce costs for companies worldwide. FourKites has cultivated a strong company culture, earning a 4.5-star rating on Glassdoor for employee satisfaction. The organization actively promotes professional development through various programs and initiatives. Recognized for its innovative workplace, FourKites has received accolades such as the Best Places to Work award in 2021 . Recently, FourKites secured $100 million in funding to expand its technology offerings and enhance its AI capabilities. This investment will allow the company to further innovate its supply chain solutions and improve customer experiences. Additionally, FourKites is exploring strategic partnerships to broaden its market reach. For freshers in Technology, FourKites offers a robust career launchpad. Interns can gain hands-on experience with cutting-edge technology and learn from industry leaders. The company’s commitment to innovation and employee development makes it an ideal environment for aspiring professionals to grow their skills and advance their careers. Company Details Industry Technology Location Chennai, Tamil Nadu, India Connect With Us Careers Apply Now Website 🔗 job-boards.greenhouse.io Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Product Support Intern at FourKites? Eligibility Tap to expand + Answer Candidates with Bachelor's Degree in Computer Science, Information Technology, Engineering, or Related Field and Fresher experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Support, Technical Troubleshooting, AI Project Exposure, Communication Skills, Problem-Solving. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹20,000/month. Final offer depends on skills, experience, and interview performance. ? What is the interview process at FourKites? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Support, Technical Troubleshooting, AI Project Exposure, Communication Skills, Problem-Solving. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Product Support Intern interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Support, Technical Troubleshooting, AI Project Exposure, Communication Skills, Problem-Solving, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) FourKites research, (5) Clear communication. ? What is the work culture like at FourKites? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Chennai Browse all Tech jobs Latest Fresher jobs More jobs at FourKites Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com