📋 Job Details at a Glance 📍 Location India 🏢 Company Five9 👥 Experience 2+ years 🎓 Qualification Graduate/Postgraduate degree in Computer Science, IT, or a related technical field 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹4.5 – ₹8 LPA 🏢 Industry Technology 🛠 Key Skills Communication Skills Problem Solving Basic Computer Knowledge Support Technician at Five9 — Full Details & How to Apply Five9 is seeking a dedicated Support Technician to enhance our customer experience in India . This role offers a unique chance to grow within a leading technology company, where your contributions will directly impact customer satisfaction and operational efficiency. The role of a Support Technician is increasingly vital in today's technology landscape, where businesses are heavily reliant on seamless customer interactions powered by innovative solutions. As organizations pivot towards digital transformation, the demand for skilled Support Technicians continues to rise. With over 2 years of experience being the benchmark, this position allows you to be at the forefront of technological advancements, ensuring that clients can utilize solutions effectively and efficiently. Five9 stands out as a vibrant workplace that fosters innovation and collaboration. With a commitment to employee growth and a culture that encourages continuous learning, Five9 provides an ideal environment for a Support Technician to thrive. The company’s focus on enhancing customer experience through cutting-edge technology makes it an exciting place to work, offering opportunities for internal promotions and rapid career advancement. This role is ideal for both fresh graduates and candidates with up to 2 years of experience . Candidates must hold a B.Tech, B.E., MCA, or M.Tech degree, with eligible batches including 2023, 2024, 2025, and 2026 passouts. A minimum of 60% aggregate in academics is preferred, and prior internship or hands-on project experience will be a strong advantage. If you possess strong communication skills and a knack for problem-solving , this could be the perfect opportunity for you. As a Support Technician , you will gain invaluable experience in cloud architecture , production-grade Java development , and Agile workflows . This role not only enhances your technical skills but also equips you with essential soft skills such as time management and effective communication . By resolving technical issues and ensuring optimal use of our solutions, you will play a crucial role in driving customer satisfaction and loyalty. NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting, ensuring you have the most accurate and up-to-date information to apply online for this exciting Support Technician position at Five9 . Job Role & Responsibilities The role of a Support Technician at Five9 is pivotal in ensuring that customers receive exceptional service while using our cloud-based solutions. This position not only involves troubleshooting technical issues but also enhancing customer satisfaction through effective communication and problem resolution . Diagnose and resolve technical issues for customers utilizing Five9's cloud-based solutions, ensuring high levels of customer satisfaction. Utilize ticketing systems and remote desktop applications to manage and track customer inquiries effectively, streamlining the support process. Collaborate with cross-functional teams , including engineering and product management, to escalate and resolve complex issues that require specialized knowledge. Analyze customer feedback and support metrics to identify trends and improve service delivery, contributing to overall product enhancement. Take ownership of customer issues from initial contact through resolution, ensuring timely follow-ups and updates to maintain transparency. Document solutions and create knowledge base articles to enhance team efficiency and provide customers with self-service options. Innovate support processes by suggesting improvements based on customer interactions and industry best practices, fostering a culture of continuous improvement. Participate in training sessions to stay updated on Five9's products and services, ensuring the highest level of support is provided. At Five9 , we foster an ownership culture where each Support Technician is empowered to make decisions that impact customer experience positively, ensuring that every interaction leads to enhanced satisfaction and loyalty. Required Skills & Technical Competencies The ideal candidate for the Support Technician role at Five9 should possess a diverse skill set that combines technical knowledge with exceptional interpersonal abilities. This blend is crucial for effectively addressing customer challenges and ensuring a seamless support experience. Technical Skills Basic Computer Knowledge — foundational understanding of computer systems and software applications essential for troubleshooting. Ticketing Systems — familiarity with tools like Zendesk or JIRA to manage customer inquiries efficiently. Remote Desktop Applications — experience with tools such as TeamViewer or LogMeIn to assist customers directly. Cloud Solutions — understanding of cloud-based technologies to effectively support Five9's offerings. Data Analysis — ability to analyze support metrics to identify trends and areas for improvement. Documentation Skills — proficiency in creating clear and concise knowledge base articles for team and customer use. Soft Skills & Professional Competencies Communication Skills — essential for effectively interacting with customers and understanding their technical challenges. Problem-Solving — crucial for diagnosing issues and providing timely solutions, ensuring customer satisfaction. Empathy — vital for handling customer concerns and building rapport, enhancing the overall support experience. Time Management — ability to prioritize tasks effectively to manage multiple customer inquiries simultaneously. Good to Have (Bonus) IT Support Certifications — certifications such as CompTIA A+ or ITIL will strengthen your application. Customer Service Experience — prior experience in a customer-facing role is a plus. Technical Project Portfolio — showcasing relevant projects can demonstrate your hands-on experience. To effectively showcase these skills in your resume or during an interview for the Support Technician role at Five9 , focus on specific examples that highlight your problem-solving abilities and technical expertise , as well as your commitment to customer satisfaction. Eligibility Criteria This role is designed for candidates who are eager to start their careers in technology and possess the necessary educational background and skills to thrive in a dynamic environment at Five9 . Candidates must hold a graduate or postgraduate degree in Computer Science, IT , or a related technical field. Eligible batches: 2023, 2024, 2025, and 2026 passouts are encouraged to apply. Minimum CGPA of 6.0 is preferred to ensure a solid academic foundation. Prior internship or hands-on project experience is a strong advantage. Both freshers and candidates with up to 2 years of experience are welcome to apply. Relevant certifications in IT support or customer service will enhance your application. Documentation & Portfolio Requirements Prepare a well-structured resume highlighting your educational qualifications, relevant skills, and any certifications. Additionally, a GitHub profile or portfolio showcasing technical projects will significantly strengthen your application. Pro Tip: Tailor your resume to emphasize your problem-solving skills and customer service experience , as these are critical for success in the Support Technician role at Five9 . Salary & Benefits 💰 Compensation ₹4.5 – ₹8 LPA The compensation philosophy at Five9 is designed to attract and retain top talent in the technology sector. For the role of Support Technician , the salary ranges from ₹4.5 – ₹8 LPA , reflecting the candidate's experience and skills. This competitive salary is complemented by a range of benefits that ensure employee well-being and professional growth. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Performance Bonuses — annual performance-based bonuses that reward exceptional contributions Flexible Work Hours — options for flexible scheduling to promote work-life balance Learning & Development Programs — access to training programs and certifications to enhance your skills Meal Allowances — daily meal allowances to support your nutrition during work hours Additional Perks & Benefits Transportation Support — assistance with commuting costs to ensure ease of travel Mentorship Opportunities — pairing with experienced professionals for guidance and career advice Hybrid Work Options — flexibility to work from home or the office based on your needs Employee Wellness Programs — initiatives to promote physical and mental well-being Team Building Activities — regular events to foster collaboration and camaraderie among employees Career Progression & Salary Growth At Five9 , we believe in nurturing talent through regular performance reviews and clear promotion pathways. Employees can expect an appraisal cycle every 6 months , with typical raise percentages ranging from 10% to 20% based on performance. The company supports internal mobility , allowing employees to explore various roles and advance their careers effectively. NexisGrow.com tip: When negotiating your salary, emphasize your relevant skills and experiences that align with the role of Support Technician to secure the best possible offer. Selection Process The hiring philosophy at Five9 focuses on finding candidates who not only possess the necessary technical skills but also fit well within the company culture. The selection process for the Support Technician role is designed to assess both your technical abilities and your compatibility with the team. 1 Round 1: Initial Screening Interview — conducted by HR to discuss your resume and relevant experience. 2 Round 2: Technical Interview — assessing your problem-solving skills and technical knowledge related to the role. 3 Round 3: Final Interview — with the hiring manager to evaluate your fit within the team and company culture. 4 Final Offer — successful candidates will undergo a background check before receiving a formal offer. What Each Round Tests Round 1 focuses on your overall experience and understanding of the Support Technician role. Round 2 dives deep into your technical skills, including troubleshooting and software knowledge. Round 3 evaluates your interpersonal skills and how well you align with Five9 's values. Timeline & Expectations The entire selection process typically takes 3-4 weeks from application submission to final offer. Candidates can expect timely communication from the company at each stage, ensuring you are informed about your application status. Interview Prep Tip: Familiarize yourself with common technical questions related to Support Technician roles, and be prepared to discuss your past experiences in detail. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Support Technician role at Five9? Eligibility Tap to expand + Answer Candidates must have a degree in Computer Science or related fields, with batch eligibility from 2023 to 2026, and both freshers and experienced applicants are welcome. ? What is the interview process for Support Technician at Five9? Interview Tap to expand + Answer The interview process includes an initial screening, a technical assessment, and a final interview with the hiring manager, focusing on your skills and cultural fit. ? What technologies and tools will I work with? Tech Stack Tap to expand + Answer You will primarily work with cloud-based solutions, ticketing systems, and remote desktop applications to assist customers effectively. ? What is the salary and compensation for this role? Salary Tap to expand + Answer The salary ranges from ₹4.5 to ₹8 LPA, with opportunities for performance-based bonuses and salary growth based on your contributions. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer The role may offer hybrid options, allowing flexibility in your work environment based on company policies. ? What is the career growth path after joining Five9 as a Support Technician? Growth Tap to expand + Answer Within 6-12 months, you can expect opportunities for promotions and skill development, with a clear roadmap for career advancement over the next 2-3 years. ? How should I prepare for the Support Technician interview at Five9? Preparation Tap to expand + Answer Focus on enhancing your technical skills, practicing problem-solving scenarios, and preparing to discuss your previous experiences in customer support. ? How do I apply and what documents are needed? Application Tap to expand + Answer Apply through the Five9 career page, ensuring your resume highlights relevant skills and experiences specific to the Support Technician role. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Yes, there is typically a probation period of 3-6 months, during which your performance will be evaluated to ensure a good fit. ? What is the work culture like at Five9? Culture Tap to expand + Answer Five9 fosters a collaborative and inclusive work culture, emphasizing continuous learning, teamwork, and employee well-being. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com