📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Fiserv 👥 Experience 3-5 years 🎓 Qualification Relevant graduate qualification or equivalent professional experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹7–₹12 LPA 🏢 Industry Technology 🛠 Key Skills Technical support hardware troubleshooting software troubleshooting network connectivity Office 365 ticketing systems remote-support tools FTP SFTP file-transfer technologies Associate, Client Tech Support Engineering at Fiserv — Full Details & How to Apply Fiserv is seeking an Associate, Client Tech Support Engineering in Pune, Maharashtra, India , where you can leverage your technical skills to support clients in a leading technology firm. This role offers a unique opportunity to work directly with advanced tools and technologies, enhancing your career in tech support. The demand for Associate, Client Tech Support Engineering jobs is surging as companies like Fiserv expand their client base, particularly in fintech solutions. With a growing emphasis on client satisfaction and retention, this role is crucial for addressing technical issues efficiently, thereby contributing to the company's stellar reputation in the financial technology sector. Fiserv is an employer due to its impressive scale and commitment to innovation. Founded in 1984 , Fiserv has over 44,000 employees globally and serves more than 12,000 clients , making it a leader in financial technology. This environment fosters a culture of growth and collaboration, ideal for aspiring tech professionals. This position is ideal for 2023, 2024, 2025, 2026 graduates with a Relevant graduate qualification or equivalent professional experience and 3-5 years experience . The salary for this role ranges from ₹7–₹12 LPA , providing a competitive compensation package for tech support professionals. In this role, you will gain hands-on experience with essential skills such as technical support , hardware troubleshooting , software troubleshooting , network connectivity , and tools like Office 365 and automation scripting . This exposure not only enhances your technical expertise but also opens doors for advancement in technical support and engineering roles. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Associate, Client Tech Support Engineering at Fiserv is to deliver exceptional technical support, ensuring clients experience minimal disruptions and maximum productivity through effective troubleshooting and resolution. Provide timely technical support using ticketing systems to track and resolve client issues efficiently, ensuring a quick turnaround on requests. Troubleshoot hardware issues by diagnosing physical device problems, minimizing downtime for clients and enhancing their operational efficiency. Resolve software issues, particularly with Office 365 , to maintain client productivity and address application errors swiftly. Collaborate with the network engineering team to address network connectivity issues, ensuring seamless operations for clients relying on secure file transfers. Document client interactions and solutions in the support database, contributing to a knowledge base that enhances team performance and service delivery. Identify bottlenecks in support processes and suggest improvements using automation tools , driving efficiency in client interactions. Maintain IT-support documentation and FAQs to streamline client interactions, ensuring that information is readily available for both clients and team members. Engage directly with clients to resolve technical problems, ensuring a high level of customer satisfaction and fostering long-term relationships. Ownership of client issues and proactive problem-solving directly impacts client satisfaction and operational success, reinforcing Fiserv 's commitment to excellence in technical support. Required Skills & Technical Competencies The skill profile for this role requires a blend of technical expertise and practical experience to effectively support clients in a technology-driven environment. Technical Skills Technical support — advanced — essential for diagnosing and resolving client issues efficiently, leveraging experience from 3-5 years in the field. Hardware troubleshooting — advanced — critical for addressing physical device issues, ensuring minimal downtime for clients through effective diagnostics. Software troubleshooting — advanced — involves resolving application errors, particularly with Office 365 , to maintain client productivity and operational efficiency. Network connectivity — intermediate — understanding of FTP and SFTP protocols is necessary for secure file transfers and resolving connectivity issues. Automation tools — intermediate — familiarity with these tools is evaluated through practical tests, aimed at improving support processes. Scripting — intermediate — used to automate repetitive tasks, enhancing efficiency in technical support operations. When showcasing these technical skills in your resume or interview, emphasize specific experiences and outcomes that demonstrate your proficiency and impact in previous roles. Eligibility Criteria This role is designed for candidates with a strong technical foundation and relevant experience in client support within the technology sector. A relevant graduate qualification in Computer Science or Information Technology is required to ensure foundational knowledge. Eligible batches include 2023-2026 , allowing fresh graduates to apply and start their careers in tech support. Candidates with 3-5 years of experience are preferred, but freshers with strong technical skills may also be considered. A minimum academic performance of 60% is expected to ensure a solid understanding of technical concepts. Having a portfolio or GitHub showcasing relevant projects can provide an advantage in the application process. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting your technical skills and relevant experiences. Include links to your portfolio or GitHub to showcase your projects and technical capabilities. Pro tip: Tailor your application to highlight specific experiences with Office 365 and troubleshooting methodologies, as these are critical for this role. Salary for Associate, Client Tech Support Engineering at Fiserv 💰 Compensation ₹7–₹12 LPA The advertised compensation for the Associate, Client Tech Support Engineering role at Fiserv is ₹7–₹12 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Associate, Client Tech Support Engineering Upskilling with the right resources can significantly improve your selection odds for the Associate, Client Tech Support Engineering role at Fiserv . Recommended Courses & Resources Technical support — This course provides essential skills for effective client tech support. KodNest — Focuses on troubleshooting and technical problem-solving relevant to this role. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Highlight relevant technical skills specific to this role. ❌ Neglecting to mention experience with ticketing systems — Crucial for the role. ❌ Overlooking client interaction experience — Essential for demonstrating customer service focus. ❌ Submitting a generic cover letter — Address Fiserv 's specific needs. ❌ Not preparing for technical questions — Be ready for troubleshooting and network issues. ❌ Ignoring the application deadline — Critical for timely consideration. Before You Apply — Checklist ✅ Research Fiserv 's products and services to understand their client needs before applying. ✅ Update your resume to reflect relevant skills and experiences tailored to the job description. ✅ Prepare a cover letter that specifically addresses why you want to work at Fiserv . ✅ Gather any supporting documents, such as transcripts or certifications, to include with your application. ✅ Double-check your application for any errors or missing information before submission. ✅ Set reminders for the application deadline to ensure timely submission. ✅ Follow up with a professional email to express your continued interest after applying. ✅ Prepare for potential interviews by practicing common technical support scenarios. Resume Tailoring & ATS Keywords for Associate, Client Tech Support Engineering Optimizing your resume for ATS is crucial for standing out in the application process for this role. ATS Keywords to Include Technical support Hardware troubleshooting Software troubleshooting Network connectivity Office 365 Ticketing systems Remote-support tools FTP SFTP File-transfer technologies Automation tools Scripting Resume Tips for This Role Highlight your technical support experience, focusing on specific tools and technologies used. Emphasize problem-solving skills and any client-facing roles to align with Fiserv 's customer service focus. Include relevant projects or internships that demonstrate your technical capabilities and teamwork. Optimize your resume for ATS by including keywords from the job description. Avoid including unrelated work experience that does not pertain to technical support or IT. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Do not include unrelated work experience that does not showcase your technical support skills. How to Apply for Associate, Client Tech Support Engineering at Fiserv Apply Now — Fiserv Visit the Fiserv application portal and create an account. Upload your resume, ensuring it is tailored to the job description. Fill out the application form accurately, providing all requested information. After submission, expect a confirmation email regarding your application status. Track your application status through the portal for updates. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Fiserv NexisGrow.com does not charge any fees for job applications. Fiserv Founded in 1984 , Fiserv is headquartered in Brookfield, Wisconsin , and operates in over 100 countries with a workforce exceeding 44,000 employees . The company has established a significant presence in Pune, Maharashtra, India , contributing to its global footprint in the financial technology sector. Fiserv specializes in innovative solutions such as payment processing , risk management , and customer engagement platforms . Notable products include Card Services and Digital Banking , which enhance the capabilities of financial institutions worldwide, ensuring they meet evolving customer needs. The workplace culture at Fiserv has earned it a Glassdoor rating of 4.1 , reflecting its focus on employee satisfaction and engagement. The company offers various programs aimed at professional development, including mentorship initiatives and continuous learning opportunities, fostering a supportive environment for its employees. Recently, Fiserv announced a strategic partnership with a major bank to enhance digital payment solutions , demonstrating its commitment to innovation and growth. This initiative is part of a broader strategy to expand its technological capabilities and market reach in the financial services industry. For freshers in technology, Fiserv provides a robust launchpad into the industry, offering access to cutting-edge technologies and comprehensive training programs. The company’s focus on innovation and employee development makes it an ideal place for new talent to grow and thrive in their careers. Company Details Industry Technology Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 fiserv.wd5.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Associate, Client Tech Support Engineering at Fiserv? Eligibility Tap to expand + Answer Candidates with Relevant graduate qualification or equivalent professional experience and 3-5 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Technical support, hardware troubleshooting, software troubleshooting, network connectivity, Office 365. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹7–₹12 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Fiserv? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Technical support, hardware troubleshooting, software troubleshooting, network connectivity, Office 365. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Associate, Client Tech Support Engineering interview? Preparation Tap to expand + Answer (1) Core concepts of Technical support, hardware troubleshooting, software troubleshooting, network connectivity, Office 365, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Fiserv research, (5) Clear communication. ? What is the work culture like at Fiserv? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Tech jobs Latest Fresher jobs More jobs at Fiserv Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. 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