Job Opportunity at Fello – Senior Manager – Scaled Customer Success Job Details 📍 Location: Remote, India 💼 Role: Senior Manager – Scaled Customer Success 🎓 Qualification: Any Graduate 📅 Batch Eligible: 2023, 2024, 2025, 2026 👥 Experience: 10-12+ years 💰 Salary: 3,00,000 - 6,00,000 (per annum) 🧾 Job Type: Full Time Overview Fello is looking for a Senior Manager – Scaled Customer Success to spearhead our customer success strategies for SaaS products. In this role, you will enhance customer engagement and drive revenue growth while leading a remote team dedicated to customer satisfaction. Job Role & Responsibilities Design and execute customer success programs that improve user experience and retention. Utilize customer data analytics to refine service delivery and uncover growth opportunities. Work closely with sales and product teams to ensure cohesive strategies that maximize customer value. Provide mentorship and training to customer success team members, promoting a culture of excellence. Track and analyze key performance indicators to assess success and implement continuous improvements. Required Skills Demonstrated expertise in leading SaaS customer success initiatives with measurable outcomes. Proven ability to build and scale effective digital customer success programs. Strong business acumen with a focus on driving revenue and achieving results. Experience with lifecycle automation tools to enhance operational efficiency. Proficient in HubSpot CRM for effective customer relationship management. Eligibility At least 10-12 years of experience in customer success roles. A graduate degree in any field is acceptable for this position. Open to candidates graduating between 2023 and 2026. Full-time availability is essential for this role. Salary & Benefits The annual salary range for this position is 300,000 to 600,000 INR . Additional benefits include: Flexible remote work options to support a healthy work-life balance. Access to professional development opportunities for skill enhancement. Performance-based bonuses to recognize and reward your contributions. How to Apply If you are interested in this opportunity, please follow these steps: Visit the application URL. Submit your updated resume. Complete the online application form. Apply Here About the Company Fello focuses on delivering innovative technology solutions that enhance customer experiences through SaaS. We prioritize employee growth and development, fostering an environment where team members can excel in their careers while contributing to our mission of providing outstanding service. FAQs Hiring + Interview + Role clarity ? What is the interview process like? Interview Click to view answer + Answer The process includes initial screening, technical interviews, and a final round with leadership. ? Is there a probation period? Probation Click to view answer + Answer Yes, there is a standard 3-month probation period. ? What is the work mode for this position? Work Mode Click to view answer + Answer This is a fully remote position. ? What technology stack does Fello use? Tech Stack Click to view answer + Answer Fello primarily uses HubSpot and various automation tools. ? What growth opportunities are available? Growth Click to view answer + Answer Employees have access to training programs and career advancement paths. 🚀 Apply only via the official link. 👉 Apply Now Naukri ki baat, NexisGrow ke saath.