📋 Job Details at a Glance 📍 Location Chennai, TN, India 🏢 Company EY 👥 Experience Fresher 🎓 Qualification Fresher / Entry level. Hands-on with AWS. Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills AWS Customer Service Transformation AI Adoption Stakeholder Management Experience-Led Service Design Senior Manager - Customer Service Transformation and AI at EY — Full Details & How to Apply EY is seeking a Senior Manager - Customer Service Transformation and AI in Chennai, TN, India for a role that involves advising C-suite stakeholders on customer service transformation strategies. This position offers entry-level professionals hands-on exposure to AI adoption , customer service transformation , and experience-led service design within a technology-focused environment. This role is critical because the Senior Manager will define target operating models and lead executive stakeholder engagements in customer service transformation . The responsibilities directly involve leveraging AI adoption and experience-led service design to improve customer interactions. The role requires practical engagement with stakeholders and implementation of service models, supported by technical tools such as AWS . The job posting confirms that EY is recruiting for this position in the technology industry. The role is part of a team focused on customer service transformation , with responsibilities centered on stakeholder management and service model design. The team works on real-world customer service strategies, with a focus on practical outcomes and operational efficiency. 2024, 2025, 2026 graduates should apply. Candidates must be Fresher / Entry level. Hands-on with AWS. Relevant technical qualification and demonstrated shipping experience . The role is designed for fresher experience and requires no prior industry background. Salary is not disclosed . Candidates will gain practical experience in AWS , Customer Service Transformation , AI Adoption , and Stakeholder Management . This role provides a foundation for progression into senior customer experience or technology operations roles, with direct exposure to enterprise-level service design and AI implementation. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Senior Manager - Customer Service Transformation and AI jobs | EY recruitment | Chennai, TN, India jobs | apply online Job Role & Responsibilities The Senior Manager - Customer Service Transformation and AI at EY leads the design and execution of customer service strategies using AI and AWS cloud infrastructure, directly aligning with enterprise digital transformation goals. This role delivers measurable improvements in service efficiency and customer experience through data-driven, scalable solutions. Advises C-suite stakeholders on customer service transformation strategies using AI Adoption and Customer Service Transformation frameworks to evaluate service scalability and digital maturity. Defines target operating models and business cases aligned with enterprise priorities by leveraging AWS to model cloud-based service delivery and cost structures. Leads executive stakeholder engagements and RFP responses by applying Stakeholder Management and Experience-Led Service Design to structure service propositions and value propositions. Identifies value levers for cost reduction and experience improvement through automation, using AI Adoption and Customer Service Transformation to assess process efficiency and user journey gaps. Builds practice offerings and maintains documentation on transformation roadmaps, with content grounded in Customer Service Transformation and Experience-Led Service Design principles. Supports process improvements and reporting efforts to enhance service delivery, using AWS to deploy and monitor service performance metrics and incident logs. Troubleshoots customer-facing issues and provides solutions to enhance user experience, applying Experience-Led Service Design to validate usability and resolve pain points in real-time. Develops AI-powered service workflows using AI Adoption and AWS to automate routine tasks and reduce response time by at least 30% in pilot environments. This role requires direct ownership of transformation initiatives, with measurable impact on service cost, response time, and customer satisfaction metrics through AI Adoption , Customer Service Transformation , and AWS implementation. Required Skills & Technical Competencies Candidates must demonstrate a clear technical profile with hands-on experience in AWS , Customer Service Transformation , AI Adoption , Stakeholder Management , and Experience-Led Service Design to perform core responsibilities effectively. Technical Skills AWS — entry — used to deploy, configure, and monitor customer service applications on cloud infrastructure such as Amazon EC2, S3, and Lambda for service automation. Customer Service Transformation — entry — applied to design and evaluate service delivery models, including process redesign, channel optimization, and service level metrics. AI Adoption — entry — utilized to integrate AI tools such as chatbots, sentiment analysis, and predictive routing into customer service workflows to improve response accuracy and speed. Stakeholder Management — entry — used to coordinate with business leaders to define service objectives, manage expectations, and align transformation outcomes with enterprise goals. Experience-Led Service Design — entry — applied to map customer journeys, identify pain points, and design service experiences that improve usability and satisfaction. When preparing your resume, emphasize hands-on projects involving AWS cloud deployment, AI Adoption in service automation, or Customer Service Transformation case studies with measurable outcomes. Eligibility Criteria This role is designed for fresher or entry-level candidates with a technical background and hands-on experience in AWS , specifically in customer service or digital service environments. Must hold a relevant technical qualification such as a B.Tech in Computer Science, Information Technology, or a related field. Must be from eligible batches: 2024 , 2025 , or 2026 . Must have demonstrated hands-on experience with AWS through academic projects, internships, or personal initiatives. CGPA or academic performance is not specified, but a strong foundation in technical subjects is expected. Must have a portfolio or project that showcases AWS implementation or customer service process design. Experience in service automation, AI tools, or digital transformation is required at the entry level. Documentation & Portfolio Requirements Your resume must include a clear project section with technical details, such as AWS environment setup, AI tool integration, or customer journey mapping, with measurable outcomes like reduced response time or improved service uptime. For this role, prioritize showcasing a project where you used AWS to build a customer service automation solution or applied AI Adoption to improve a service workflow—include metrics, tools, and deployment details to prove technical competence. Salary for Senior Manager - Customer Service Transformation and AI at EY 💰 Compensation Not Disclosed The advertised compensation for the Senior Manager - Customer Service Transformation and AI role at EY is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Senior Manager - Customer Service Transformation and AI Upskilling with the right resources significantly enhances your chances of selection for this specialized role. Recommended Courses & Resources AWS — Mastering AWS is crucial for implementing AI solutions effectively. Customer Service Transformation — This course provides insights into modernizing customer service practices. Stakeholder Management — Essential for navigating complex organizational dynamics. KodNest — Offers hands-on experience in coding and AI applications. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Applying without demonstrating AWS experience — Ensure to include relevant projects. ❌ Using a generic resume — Align experience with the specific responsibilities listed in the job description. ❌ Listing AWS or customer service transformation without context — Provide examples of where these skills were applied. ❌ Ignoring the qualification and experience requirements — Verify your eligibility against the supplied criteria. ❌ Adding unrelated technologies or unsupported claims — Stick to substantiated skills only. ❌ Applying without verifying the official Apply URL — Always check the job details before submission. Before You Apply — Checklist ✅ Confirm the job title, company, location, work mode, and experience requirement. ✅ Check that the candidate meets the supplied qualification criteria. ✅ Verify eligibility against the supplied eligible batches and experience requirement. ✅ Add relevant supplied JD keywords naturally to the resume. ✅ Highlight projects or experience related to the supplied technologies and responsibilities. ✅ Remove unsupported technologies, achievements, or experience claims. ✅ Open and verify the supplied Apply URL before submitting the application. ✅ Save the job details, application date, and role-specific resume version for tracking. Resume Tailoring & ATS Keywords for Senior Manager - Customer Service Transformation and AI Optimizing your resume for ATS is crucial to ensure it gets noticed for this role. ATS Keywords to Include AWS Customer Service Transformation AI Adoption Stakeholder Management Experience-Led Service Design C-suite Digital Channels Automation Business Cases Target Operating Models Customer-Facing Engineering Process Improvements Resume Tips for This Role Highlight AWS experience prominently, as it is a key requirement for the role. Emphasize customer service transformation and AI adoption skills in your resume. Include any relevant projects or experiences that demonstrate your hands-on coding or AWS skills. Use exact keywords from the job description to align with ATS requirements without keyword stuffing. Avoid adding unsupported claims or unrelated technologies that cannot be substantiated. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Do not include unrelated work experiences or unsupported claims in your resume for this role. How to Apply for Senior Manager - Customer Service Transformation and AI at EY Apply Now — EY Open the official Apply URL and confirm the job title and company match the position you're applying for. Prepare a resume that aligns with the required skills, responsibilities, qualifications, and experience outlined in the job description. Complete the official application form accurately, ensuring all information is truthful and avoiding unsupported claims. Submit the application and save the confirmation or application reference number if provided by the portal. Record the application date and monitor the official company portal or your registered email for updates. Applications are reviewed on a rolling basis — early submission is recommended. Apply Now — EY NexisGrow.com does not charge any fees for job applications. EY EY is a technology company based in Chennai, TN, India, offering onsite work. This role is in Customer Service Transformation and AI, focusing on digital service design and AI adoption within customer-facing engineering teams. The team advises C-suite stakeholders on service transformation strategies, including AI adoption , digital channels, and experience-led service design . They define operating models, business cases, and transformation roadmaps to improve customer experience and operational efficiency. This role supports EY’s focus on customer service innovation through AI and digital transformation, enabling scalable, experience-driven service delivery. This position offers early-career exposure to AWS and customer service strategies, ideal for fresh graduates with hands-on technical experience. Company Details Industry Technology Location Chennai, TN, India Connect With Us Careers Apply Now Website 🔗 careers.ey.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for this role? Eligibility Tap to expand + Answer Candidates must be freshers or entry-level with a relevant technical qualification and hands-on experience with AWS, from the 2024, 2025, or 2026 batches. ? What technical skills are most important for this role? Skills Tap to expand + Answer AWS, Customer Service Transformation, AI Adoption, Stakeholder Management, and Experience-Led Service Design are critical for this role. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary Display is Not Disclosed, which is the only salary information available in the job data. ? What should I expect after applying? Hiring Process Tap to expand + Answer The exact hiring stages are not specified in the job posting. ? How should I prepare for the interview? Preparation Tap to expand + Answer 1. Review AWS fundamentals. 2. Understand customer service transformation strategies. 3. Familiarize yourself with AI applications in service design. 4. Prepare examples of stakeholder management. 5. Practice articulating your technical qualifications. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite, as indicated by the Work Mode. ? What career exposure can this role provide? Growth Tap to expand + Answer The role provides exposure to customer service transformation strategies, AI adoption, and stakeholder management, enhancing early-career development. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Highlight AWS experience, customer service transformation skills, AI adoption, and relevant technical qualifications. ? Is there a last date to apply? Application Tap to expand + Answer Not specified in the job posting. ? Is there a probation period? Probation Tap to expand + Answer Not specified in the job posting. ? What is the work environment like for this role? Culture Tap to expand + Answer The role involves collaboration with C-suite stakeholders and customer-facing engineering teams. ? Can freshers apply for this role? Fresher Tap to expand + Answer Yes, freshers can apply as the experience requirement is for entry-level candidates. 🔗 Explore More on NexisGrow More jobs in Chennai Browse all Tech jobs Latest Fresher jobs More jobs at EY Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com