📋 Job Details at a Glance 📍 Location Hyderabad, Telangana, India 🏢 Company Experian 👥 Experience 1–3 Years 🎓 Qualification Bachelor's Degree or Equivalent Experience 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹7–11 LPA* 🏢 Industry Technology 🛠 Key Skills Technical/Application Support Troubleshooting Customer Support API Management Documentation Skills Problem-Solving Support Engineer – Developer Portal at Experian — Full Details & How to Apply Experian is seeking a Support Engineer – Developer Portal in Hyderabad, Telangana, India , where you'll engage directly with cutting-edge API management tools to enhance user experience. This role offers a unique chance to work at the forefront of technology, directly impacting customer satisfaction through effective troubleshooting. The demand for Support Engineer – Developer Portal jobs is on the rise, particularly in Hyderabad, a major tech hub in India. As companies increasingly rely on robust technical support to maintain their services, this role is pivotal in ensuring the efficiency of Experian 's Developer Portal, thereby enhancing overall user experience. Experian , founded in 1996 , has over 17,000 employees globally and specializes in data analytics and credit reporting. The company's focus on innovation and customer satisfaction makes it an ideal employer for those looking to grow in the technology sector. Joining Experian means becoming part of a culture that values collaboration and continuous improvement. This role is perfect for 2021, 2022, 2023, 2024, 2025 graduates with a Bachelor's Degree or Equivalent Experience and 1–3 Years experience . The position offers a competitive salary ranging from ₹7–11 LPA* , making it an attractive option for freshers looking to kickstart their careers in technical support. In this position, you will develop essential skills in Technical/Application Support , Troubleshooting , Customer Support , API Management , and Documentation Skills . This role not only provides valuable experience but also opens doors to specialized positions within the tech industry, allowing for rapid career advancement. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Support Engineer – Developer Portal at Experian is to deliver exceptional technical support, ensuring users have a seamless experience with the Developer Portal through effective troubleshooting and proactive engagement. Provide technical support for the Developer Portal, ensuring users can navigate and utilize features effectively, leveraging your troubleshooting skills. Utilize API Management tools to resolve customer queries, enhancing application performance and user satisfaction. Collaborate with product development and customer success teams to address user feedback, improving service delivery through targeted solutions. Monitor and analyze support metrics to identify trends, using data to enhance service quality and inform decision-making. Take ownership of support tickets, ensuring timely resolution and high levels of customer support to maintain user satisfaction. Document support processes and create user guides, utilizing your documentation skills to facilitate knowledge sharing within the team. Engage with clients to understand their technical issues, providing solutions that enhance their experience with the Developer Portal. This role fosters an ownership culture, allowing you to directly impact user satisfaction and service quality through your contributions. Required Skills & Technical Competencies The ideal candidate for the Support Engineer – Developer Portal role must possess a robust skill profile, focusing on technical competencies essential for effective problem resolution. Technical Skills Technical/Application Support — intermediate — critical for diagnosing and resolving user issues efficiently, ensuring a smooth user experience. Troubleshooting — intermediate — necessary for identifying and fixing technical problems that users encounter with the Developer Portal. Customer Support — intermediate — vital for maintaining high levels of user satisfaction and effectively addressing customer inquiries. API Management — intermediate — essential for managing and optimizing application programming interfaces used by clients to enhance performance. Documentation Skills — intermediate — important for creating clear user guides and internal documentation that support knowledge sharing. Problem-Solving — intermediate — necessary for identifying root causes of issues and implementing effective solutions in real-time. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have applied them in previous roles or projects. Eligibility Criteria This role is designed for recent graduates and early-career professionals eager to develop their technical support skills in a leading technology company. Candidates must hold a Bachelor's degree in Computer Science , Information Technology , or related fields. Eligible batches include 2021 , 2022 , 2023 , 2024 , and 2025 , allowing recent graduates to apply. Experience of 1-3 years in technical or application support is preferred, providing a foundation for freshers to grow. A minimum academic performance of 60% is expected, ensuring candidates have a solid understanding of technical concepts. Having a portfolio or GitHub showcasing relevant projects or internships can significantly enhance a candidate's application. Documentation & Portfolio Requirements When submitting your resume, ensure it includes your educational background, relevant experience, and links to your portfolio or GitHub showcasing your technical projects. Pro tip: Highlight specific projects in your portfolio that demonstrate your skills in API Management and technical support to stand out in your application. Salary for Support Engineer – Developer Portal at Experian 💰 Compensation ₹7–11 LPA* The advertised compensation for the Support Engineer – Developer Portal role at Experian is ₹7–11 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Support Engineer – Developer Portal Upskilling with the right resources significantly enhances your chances of selection for the Support Engineer – Developer Portal role at Experian . Recommended Courses & Resources Technical/Application Support — This course provides essential skills for troubleshooting and customer support. KodNest — Focuses on API management, crucial for the Developer Portal role. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to the specific job description — Customize your resume for better chances. ❌ Neglecting to highlight relevant technical skills — Ensure your skills align with the job requirements. ❌ Submitting a generic cover letter — Personalize your cover letter to address the company's needs. ❌ Overlooking the importance of showcasing problem-solving experiences — Highlight relevant experiences in your application. ❌ Not preparing for technical questions related to API management — Practice common technical questions beforehand. ❌ Ignoring the application deadline — Keep track of deadlines to avoid missed opportunities. Before You Apply — Checklist ✅ Research Experian 's core values and recent news to tailor your application. ✅ Update your resume to reflect relevant skills and experiences for the Support Engineer role. ✅ Prepare a cover letter that specifically addresses why you want to work at Experian . ✅ Gather any necessary documents, such as transcripts or certificates, for the application. ✅ Double-check the application portal for any specific submission guidelines. ✅ Practice common interview questions related to technical support and problem-solving. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Follow up on your application status after submission to express continued interest. Resume Tailoring & ATS Keywords for Support Engineer – Developer Portal Optimizing your resume for ATS is crucial for standing out in the application process for the Support Engineer – Developer Portal role. ATS Keywords to Include Support Engineer Technical Support API Management Troubleshooting Customer Support Documentation Skills Problem-Solving Application Support Developer Portal Hyderabad Experian Full Time Resume Tips for This Role Highlight any relevant internships or projects that demonstrate your technical support skills. Emphasize experience with API management tools or customer support roles to align with the job requirements. Include a link to your GitHub or portfolio showcasing relevant projects to stand out. Optimize your resume with keywords from the job description to improve ATS compatibility. Avoid including unrelated work experience that does not pertain to the technical support field. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic skills or experiences that do not directly relate to the Support Engineer role. How to Apply for Support Engineer – Developer Portal at Experian Apply Now — Experian Visit the application portal and create an account if you don't have one. Upload your resume, ensuring it is tailored to the Support Engineer role. Fill out the application form with accurate personal and educational details. Submit your application and keep a copy for your records. Track your application status through the portal for updates. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Experian NexisGrow.com does not charge any fees for job applications. Experian Experian was founded in 1996 and is headquartered in Dublin, Ireland . With a significant presence in over 40 countries , including a major office in Hyderabad, Telangana, India , the company employs over 17,000 professionals globally. This extensive footprint allows Experian to leverage diverse markets and enhance its service offerings. Experian specializes in data analytics services, credit reporting, and fraud detection solutions. Its core products include Experian Boost , which helps consumers improve their credit scores, and Decision Analytics , a platform that aids businesses in risk management. These offerings cater to both consumers and businesses, ensuring comprehensive support across various sectors. The workplace culture at Experian has earned it accolades, including recognition as one of the Best Places to Work by Glassdoor. The company promotes employee satisfaction through various programs, such as flexible working arrangements and professional development opportunities. These initiatives contribute to a positive work-life balance, making it an attractive employer. Recently, Experian announced a strategic investment in AI technologies, aiming to enhance its data analytics capabilities. This initiative reflects the company's commitment to innovation and staying ahead in the technology landscape. Such developments position Experian as a forward-thinking leader in the industry. For freshers in technology, Experian offers a robust foundation in technical and customer support. The company provides extensive training programs and mentorship opportunities, making it an ideal launchpad for a successful career. With its focus on innovation and employee development, Experian is well-suited for those looking to grow in the tech field. Company Details Industry Technology Location Hyderabad, Telangana, India Connect With Us Careers Apply Now Website 🔗 jobs.smartrecruiters.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Support Engineer – Developer Portal at Experian? Eligibility Tap to expand + Answer Candidates with Bachelor's Degree or Equivalent Experience and 1–3 Years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Technical/Application Support, Troubleshooting, Customer Support, API Management, Documentation Skills. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹7–11 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Experian? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Technical/Application Support, Troubleshooting, Customer Support, API Management, Documentation Skills. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Support Engineer – Developer Portal interview? Preparation Tap to expand + Answer (1) Core concepts of Technical/Application Support, Troubleshooting, Customer Support, API Management, Documentation Skills, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Experian research, (5) Clear communication. ? What is the work culture like at Experian? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Hyderabad Browse all Tech jobs More jobs at Experian Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com