📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Eurofins Scientific 👥 Experience 2+ years 🎓 Qualification Degree in Computer Science/IT or equivalent 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹8–15 LPA 🏢 Industry Technology 🛠 Key Skills VBScript SQL/T-SQL Windows Networking ServiceNow Troubleshooting Senior Product Support at Eurofins Scientific — Full Details & How to Apply Eurofins Scientific is seeking a Senior Product Support professional in Bengaluru, Karnataka, India , offering a competitive salary of ₹8–15 LPA . This role is crucial for enhancing product reliability and customer satisfaction, making it an excellent opportunity for those looking to advance their careers in technology. The demand for skilled product support professionals is increasing as technology companies focus on customer experience and product reliability. The Senior Product Support role at Eurofins Scientific directly impacts customer satisfaction by ensuring timely resolution of product issues, thereby enhancing user experience. As a leader in laboratory services, Eurofins Scientific is at the forefront of this trend, making this position vital in the tech field. What sets Eurofins Scientific apart is its global presence, with over 50,000 employees operating in more than 45 countries. This scale not only provides a robust support system but also fosters a culture of innovation and collaboration. Joining Eurofins Scientific means becoming part of a company that values its employees and invests in their growth. We encourage 2023, 2024, 2025, 2026 graduates with a Degree in Computer Science/IT or equivalent and 2+ years experience to apply for this role. With a salary range of ₹8–15 LPA , this position is ideal for those looking to leverage their skills in a rewarding environment. In this role, you will gain hands-on experience with essential skills such as VBScript , SQL/T-SQL , Windows , Networking , ServiceNow , and Troubleshooting . This exposure not only enhances your technical capabilities but also opens doors to advanced career opportunities in tech support and beyond. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Senior Product Support role at Eurofins Scientific is to ensure optimal product performance by diagnosing and resolving technical issues efficiently, enhancing user satisfaction and service quality. Diagnose and resolve product issues using VBScript and SQL/T-SQL to maintain high performance and user satisfaction. Utilize ServiceNow for ticket management and tracking, ensuring timely resolution of customer queries and enhancing service delivery. Collaborate with development and QA teams to communicate product issues and feedback, driving continuous improvement in product quality. Analyze support metrics to identify trends, aiming for a resolution rate of over 90% to improve service delivery. Take ownership of complex customer issues, ensuring they are escalated appropriately and resolved efficiently using technical expertise. Document troubleshooting steps and solutions in the knowledge base for future reference and training purposes, enhancing team knowledge. Provide direct support to clients, ensuring clear communication and effective problem resolution to foster strong customer relationships. At Eurofins Scientific , we promote an ownership culture where each team member directly impacts customer satisfaction and product performance through their contributions. Required Skills & Technical Competencies The Senior Product Support role demands a robust skill profile to effectively troubleshoot and resolve technical issues, ensuring high-quality support for our products. Technical Skills VBScript — intermediate — essential for automating tasks and troubleshooting issues within our product support framework. SQL/T-SQL — intermediate — used for querying databases to retrieve and manipulate data relevant to product support tasks. Windows — intermediate — familiarity with the operating system is crucial for troubleshooting and resolving user issues effectively. Networking — intermediate — understanding of network protocols and configurations is necessary for diagnosing connectivity problems. ServiceNow — intermediate — experience with this tool is vital for managing support tickets and tracking issue resolution efficiently. When showcasing these technical skills in your resume or interview, emphasize specific projects or experiences that demonstrate your proficiency and impact in real-world scenarios. Eligibility Criteria This role is designed for candidates with a solid technical foundation and relevant experience, eager to contribute to product support excellence. A degree in Computer Science / IT or equivalent is required to ensure a strong technical foundation. Eligible batches include 2023 , 2024 , 2025 , and 2026 , allowing recent graduates to apply. Minimum of 2+ years of experience is preferred, but freshers with relevant skills and internships are also welcome. A minimum academic performance of 60% is expected to ensure a strong grasp of technical concepts. Having a portfolio or GitHub showcasing relevant projects can provide an edge in the application process. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting your technical skills, relevant experience, and any projects that showcase your capabilities in product support. Pro tip: Tailor your application to highlight specific experiences with VBScript and SQL/T-SQL that demonstrate your problem-solving abilities in real-world scenarios. Salary for Senior Product Support at Eurofins Scientific 💰 Compensation ₹8–15 LPA The advertised compensation for the Senior Product Support role at Eurofins Scientific is ₹8–15 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Senior Product Support Upskilling with the right resources significantly enhances your chances of selection for the Senior Product Support role by aligning your skills with the job requirements. Recommended Courses & Resources VBScript — Essential for automating tasks and troubleshooting in this role. SQL/T-SQL — Critical for database management and data retrieval tasks. KodNest — Provides hands-on coding experience relevant to product support scenarios. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume to highlight relevant technical skills — ensure your skills match the job description. ❌ Neglecting to mention specific tools like ServiceNow or SQL — these are crucial for the role. ❌ Overlooking the importance of clear communication skills in your application — emphasize your ability to interact with clients. ❌ Submitting a generic cover letter — personalize it to reflect your interest in Eurofins and the specific role. ❌ Ignoring the application deadline — ensure you apply well in advance to avoid last-minute issues. ❌ Not preparing for technical questions related to troubleshooting and product support during interviews — practice common scenarios. Before You Apply — Checklist ✅ Research Eurofins Scientific to understand its services and culture before applying. ✅ Update your resume to reflect relevant skills and experiences tailored to the job description. ✅ Prepare a cover letter that specifically addresses your interest in the Senior Product Support role. ✅ Gather any necessary documents, such as transcripts or certifications, to include with your application. ✅ Double-check your application for any errors before submission. ✅ Set up a professional email address if you don’t have one already for communication. ✅ Follow up on your application status after a week to express continued interest. ✅ Prepare for potential interviews by reviewing common technical questions related to the role. Resume Tailoring & ATS Keywords for Senior Product Support Optimizing your resume for ATS is crucial for ensuring your application stands out for the Senior Product Support role. ATS Keywords to Include Senior Product Support VBScript SQL/T-SQL ServiceNow Troubleshooting Networking Windows Customer Support Technical Support Problem Solving Hybrid Work Product Reliability Resume Tips for This Role Highlight your technical skills in VBScript and SQL/T-SQL prominently, as they are critical for this role. Emphasize any relevant internships or projects that showcase your troubleshooting capabilities. Include a link to your GitHub or portfolio to demonstrate practical experience with coding and problem-solving. Optimize your resume with keywords from the job description to pass ATS screening. Avoid including unrelated work experience that does not demonstrate your fit for this technical role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including vague job descriptions; focus on quantifiable achievements relevant to the role. How to Apply for Senior Product Support at Eurofins Scientific Apply Now — Eurofins Scientific Visit the Eurofins job portal and locate the Senior Product Support position. Prepare your resume in PDF format, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, providing all requested information. After submission, expect a confirmation email and prepare for potential follow-up communications. Track your application status through the Eurofins portal or by contacting HR if necessary. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Eurofins Scientific NexisGrow.com does not charge any fees for job applications. Eurofins Scientific Eurofins Scientific was founded in 1987 and has expanded to employ over 50,000 people worldwide. With its headquarters located in Luxembourg , the company has established a significant presence in Bengaluru, Karnataka, India , contributing to its global footprint in over 45 countries. Specializing in laboratory services, Eurofins Scientific offers high-quality testing and consulting services in the food, environment, and pharmaceutical sectors. Key products include Eurofins Food Testing and Eurofins Environmental Testing , which are critical for ensuring safety and compliance across industries. The workplace culture at Eurofins Scientific has been recognized with a Glassdoor rating of 4.2 , reflecting employee satisfaction and growth opportunities. The company actively promotes professional development through various programs, fostering a supportive environment for its workforce. Recently, Eurofins Scientific expanded its services in India by investing in new laboratory facilities and enhancing its technological capabilities. This initiative aims to improve service delivery and meet the growing demand for comprehensive testing solutions in the region. For freshers in Technology, Eurofins Scientific offers a robust foundation in product support. The company provides opportunities for mentorship and skill development, making it an ideal launchpad for a successful career in the technology sector. Company Details Industry Technology Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 jobs.smartrecruiters.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Senior Product Support at Eurofins Scientific? Eligibility Tap to expand + Answer Candidates with Degree in Computer Science/IT or equivalent and 2+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: VBScript, SQL/T-SQL, Windows, Networking, ServiceNow. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹8–15 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Eurofins Scientific? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: VBScript, SQL/T-SQL, Windows, Networking, ServiceNow. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Senior Product Support interview? Preparation Tap to expand + Answer (1) Core concepts of VBScript, SQL/T-SQL, Windows, Networking, ServiceNow, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Eurofins Scientific research, (5) Clear communication. ? What is the work culture like at Eurofins Scientific? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Tech jobs Latest Fresher jobs More jobs at Eurofins Scientific Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com