📋 Job Details at a Glance 📍 Location Delhi, India 🏢 Company ETS Global 👥 Experience 1-3 years 🎓 Qualification Three-year graduate degree 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹3.5–₹5.5 LPA 🏢 Industry Technology 🛠 Key Skills JIRA Service Management AnyDesk Microsoft Office Technical Support Specialist at ETS Global — Full Details & How to Apply ETS Global is seeking a Technical Support Specialist in Delhi, India , where you can leverage tools like JIRA Service Management to enhance user experience. This role is pivotal for those looking to establish a career in tech support, especially as the demand for skilled professionals in this area continues to rise. The importance of the Technical Support Specialist role cannot be overstated in the technology sector. As companies increasingly focus on customer experience, the need for effective technical support is paramount. This position directly contributes to user satisfaction by resolving technical issues, ensuring smooth operations for clients, and ultimately driving business success. ETS Global , founded in 1998 , has over 1,000 employees and operates in more than 20 countries, making it a significant player in the technology sector. The company's commitment to innovation and quality service sets it apart as an employer of choice for aspiring tech professionals. Joining ETS Global means being part of a culture that values growth and collaboration. This opportunity is ideal for candidates who are 2021, 2022, 2023, 2024, 2025 graduates with a three-year graduate degree and 1-3 years experience . The salary for this role ranges from ₹3.5–₹5.5 LPA , making it an attractive entry point into the tech industry. In this role, you will gain hands-on experience with industry-standard tools such as JIRA Service Management , AnyDesk , and Microsoft Office . These skills are essential for a successful career in IT support and can open doors to advanced positions in the tech field, providing a solid foundation for future growth. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Technical Support Specialist at ETS Global is to deliver exceptional technical assistance, ensuring users receive timely resolutions to their issues through effective use of technology. Provide technical assistance to users via AnyDesk , ensuring prompt resolution of issues and enhancing user satisfaction. Utilize JIRA Service Management to document and manage customer interactions, ensuring accurate tracking of ticket resolutions. Collaborate with the IT department to escalate complex issues that require specialized technical expertise, improving overall service quality. Maintain a high service quality standard by adhering to defined support procedures and metrics, ensuring consistent performance. Take initiative in troubleshooting and resolving recurring technical problems to enhance user experience and reduce downtime. Accurately document customer interactions and resolutions in the ticketing system for future reference, contributing to knowledge management. Communicate technical instructions clearly to users, ensuring they understand the solutions provided and can implement them effectively. Ownership of responsibilities directly impacts user satisfaction and operational efficiency, fostering a culture of accountability and excellence within ETS Global . Required Skills & Technical Competencies The skill profile for the Technical Support Specialist role emphasizes proficiency in specific tools and technologies essential for effective technical support. Technical Skills JIRA Service Management — intermediate — essential for tracking and managing support tickets effectively, ensuring timely resolutions. AnyDesk — intermediate — crucial for providing remote support to users, enabling real-time troubleshooting and assistance. Microsoft Office — intermediate — used daily for documentation and communication, requiring a solid understanding of its applications. When showcasing these technical skills in your resume or interview, emphasize your hands-on experience and specific achievements related to each tool. Eligibility Criteria This role is designed for recent graduates and early-career professionals seeking to build a foundation in technical support. A three-year graduate degree in any field is required, providing foundational knowledge for technical support. Eligible batches include 2021 to 2025 , allowing recent graduates to apply and gain valuable work experience. The role is open to freshers, but candidates with 1-3 years of experience are encouraged to apply for a competitive edge. A minimum academic performance of 50% is preferred to ensure a solid understanding of technical concepts. Having a portfolio or internship experience in IT support can significantly enhance a candidate's application. Documentation & Portfolio Requirements Ensure your resume is clear and concise, including relevant experiences, skills, and any technical projects or internships related to IT support. Pro tip: Highlight specific instances where you successfully resolved technical issues using AnyDesk or JIRA Service Management to demonstrate your practical experience. Salary for Technical Support Specialist at ETS Global 💰 Compensation ₹3.5–₹5.5 LPA The advertised compensation for the Technical Support Specialist role at ETS Global is ₹3.5–₹5.5 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Technical Support Specialist Upskilling with the right resources significantly enhances your chances of selection for the Technical Support Specialist role at ETS Global . Recommended Courses & Resources JIRA Service Management — Mastering JIRA is essential for effective ticket management in this role. KodNest — This course provides foundational technical skills necessary for troubleshooting and user support. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume to highlight relevant technical skills — Customize your resume to showcase your technical expertise. ❌ Neglecting to mention experience with remote support tools like AnyDesk — Include your familiarity with AnyDesk to enhance your application. ❌ Overlooking the importance of clear communication skills — Highlight your communication abilities, as they are crucial for user interaction. ❌ Submitting a generic cover letter — Craft a specific cover letter addressing the role at ETS Global . ❌ Not preparing for common technical support interview questions — Practice typical interview questions to improve your confidence. ❌ Ignoring the requirement for a three-year graduate degree — Ensure you meet the educational qualifications to avoid disqualification. Before You Apply — Checklist ✅ Research ETS Global and understand its services and culture before applying. ✅ Update your resume to reflect relevant skills and experiences related to technical support. ✅ Prepare a tailored cover letter that addresses why you are a good fit for the Technical Support Specialist role. ✅ Ensure your LinkedIn profile is up-to-date and aligns with your resume. ✅ Gather any necessary documents, such as transcripts or certificates, to support your application. ✅ Practice common technical support interview questions to boost your confidence. ✅ Check the application portal for any specific submission guidelines. ✅ Set reminders for follow-up after submitting your application to express continued interest. Resume Tailoring & ATS Keywords for Technical Support Specialist Optimizing your resume for ATS is crucial for standing out in the application process for this role. ATS Keywords to Include Technical Support JIRA Service Management AnyDesk Customer Assistance Incident Documentation Problem-Solving Helpdesk Operations Ticket Management Stakeholder Communication Technical Troubleshooting User Support Remote Support Resume Tips for This Role Highlight your familiarity with JIRA Service Management and AnyDesk , as these are crucial for the role. Emphasize any customer service experience, showcasing your ability to communicate effectively with users. Include relevant projects or internships that demonstrate your technical skills and problem-solving abilities. Optimize your resume for ATS by including keywords from the job description, such as 'technical support' and 'ticket management'. Avoid including unrelated work experience that does not pertain to technical support or customer service. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Do not include unrelated work experience that does not pertain to technical support or customer service in your resume. How to Apply for Technical Support Specialist at ETS Global Apply Now — ETS Global Visit the application portal and create an account to start your application. Upload your resume in PDF format, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, paying attention to details. After submission, you can expect an email confirmation regarding your application status. Track your application through the portal to stay updated on its progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — ETS Global NexisGrow.com does not charge any fees for job applications. ETS Global ETS Global was founded in 1998 and has expanded to employ over 1,000 professionals across various countries. The company is headquartered in Paris, France , and operates in multiple regions, showcasing a robust global footprint. With a focus on assessment services, ETS Global has established itself as a leader in the technology sector. The core offerings of ETS Global include high-quality assessment services and technology solutions, particularly in language proficiency testing. Notable products include the TOEFL and GRE tests, which are widely recognized in academic and professional settings. These services leverage advanced technology to ensure accurate and reliable assessments. ETS Global has received positive feedback on platforms like Glassdoor, highlighting its collaborative culture and commitment to employee development. The company actively promotes professional growth through various training programs and workshops, fostering an environment where employees can thrive and enhance their skills. Recently, ETS Global expanded its service offerings to include AI-driven assessment tools, reflecting its commitment to innovation. This initiative not only enhances the accuracy of assessments but also positions the company at the forefront of technological advancements in the education sector. For freshers in technology, ETS Global presents a strong career launchpad. The opportunity to learn from industry leaders and gain hands-on experience in technical support roles equips new employees with valuable skills. The company's focus on innovation and employee development makes it an ideal place for aspiring professionals. Company Details Industry Technology Location Delhi, India Connect With Us Careers Apply Now Website 🔗 etscareers-global.submit4jobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Technical Support Specialist at ETS Global? Eligibility Tap to expand + Answer Candidates with Three-year graduate degree and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: JIRA Service Management, AnyDesk, Microsoft Office. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹3.5–₹5.5 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at ETS Global? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: JIRA Service Management, AnyDesk, Microsoft Office. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Technical Support Specialist interview? Preparation Tap to expand + Answer (1) Core concepts of JIRA Service Management, AnyDesk, Microsoft Office, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) ETS Global research, (5) Clear communication. ? What is the work culture like at ETS Global? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Delhi Browse all Tech jobs More jobs at ETS Global Work From Home jobs Ready to Apply? Don't Miss This Opportunity! 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