📋 Job Details at a Glance 📍 Location Hyderabad, Telangana, India 🏢 Company Entain 👥 Experience 1-3 years 🎓 Qualification Bachelor's degree in Information Technology, Computer Science, or an equivalent technical field 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹4.5 – ₹7.5 LPA 🏢 Industry Technology 🛠 Key Skills ServiceNow Jira Kibana Datadog Grafana SQL REST APIs Kafka Python Power BI Gaming Operations Executive at Entain — Full Details & How to Apply Entain is seeking a Gaming Operations Executive in Hyderabad, Telangana, India , where you can leverage your technical skills to support live gaming systems. This role offers a competitive salary of ₹4.5 – ₹7.5 LPA , making it an attractive opportunity for freshers. The gaming industry is rapidly evolving, with a significant push towards real-time operations, making this Gaming Operations Executive role crucial for maintaining system integrity. As companies like Entain expand their technological capabilities, the demand for skilled professionals who can manage and optimize live gaming systems is at an all-time high. What makes Entain stand out for this role is its focus on innovation and employee growth. Founded in 2004 , Entain has grown to employ over 24,000 people globally, positioning itself as a leader in the gaming technology sector. The company fosters a culture of collaboration and continuous learning, ensuring that employees are equipped with the latest skills and tools. We encourage 2021, 2022, 2023, 2024, 2025 graduates with a Bachelor's degree in Information Technology, Computer Science, or an equivalent technical field and 1-3 years experience to apply. This position not only offers a competitive salary of ₹4.5 – ₹7.5 LPA but also provides a robust foundation for a career in IT operations. In this role, you will gain hands-on experience with industry-standard tools like ServiceNow , Jira , Kibana , Datadog , Grafana , SQL , REST APIs , Kafka , Python , Power BI , and MicroStrategy . This exposure not only enhances your technical skill set but also opens doors to advanced operational roles within 2-3 years , making it a strategic career move. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Gaming Operations Executive at Entain is responsible for ensuring the seamless operation of live gaming systems, directly impacting user experience and system reliability. Monitor live gaming systems using Grafana to ensure optimal performance and uptime, identifying issues proactively. Utilize SQL to extract and analyze data for system performance metrics, driving data-informed decisions. Collaborate with the Network Operations Center (NOC) team to coordinate incident responses effectively, ensuring minimal downtime. Track system metrics using Datadog , ensuring that all performance indicators meet company standards and expectations. Take ownership of incident management processes, ensuring timely resolution of production bugs through structured workflows. Document and communicate system issues and resolutions to stakeholders using Jira , maintaining transparency and accountability. Engage in problem-solving activities to address client-facing issues in real-time, enhancing customer satisfaction and trust. This role fosters an ownership culture where your contributions directly influence the operational success of Entain , making a significant impact on the gaming experience. Required Skills & Technical Competencies The ideal candidate will possess a robust skill profile, combining technical expertise with effective communication to excel in this role. Technical Skills ServiceNow — intermediate — critical for managing incidents and service requests efficiently. Jira — intermediate — essential for tracking project progress and managing operational tasks effectively. SQL — intermediate — necessary for querying databases and extracting relevant data for performance analysis. Kibana — intermediate — utilized for visualizing log data, enabling quick identification of system issues. Soft Skills & Professional Competencies Strong communication skills — vital for effective collaboration with cross-functional teams and reporting system issues. Analytical thinking — essential for interpreting data and making informed decisions based on system performance metrics. Problem-solving ability — crucial for addressing client-facing issues in real-time and ensuring customer satisfaction. Attention to detail — necessary for documenting system issues accurately and maintaining high operational standards. Good to Have (Bonus Skills) Python — enhances your ability to automate tasks and improve operational efficiency. Kafka — familiarity with this streaming technology can streamline data processing tasks. MicroStrategy — knowledge of this reporting tool can provide deeper insights into operational metrics. When showcasing these skills in your resume or interview, emphasize specific examples of how you have applied them in previous roles or projects. Eligibility Criteria This role is designed for recent graduates and early-career professionals eager to start their journey in the gaming technology sector. A Bachelor's degree in Information Technology or Computer Science is essential for foundational knowledge. Eligible batches include 2021-2025 , allowing recent graduates to apply and begin their careers. Experience of 1-3 years in a technical operations role is preferred but flexible for freshers. A minimum CGPA of 6.0 is preferred to ensure a solid academic background. Internships or projects related to gaming operations or IT support will be advantageous for applicants. Documentation & Portfolio Requirements Submit your resume in a clear format, including relevant coursework, projects, and any internships related to gaming operations or IT support. Pro tip: Highlight any hands-on experience with Grafana or SQL in your application to stand out as a candidate. Salary for Gaming Operations Executive at Entain 💰 Compensation ₹4.5 – ₹7.5 LPA The advertised compensation for the Gaming Operations Executive role at Entain is ₹4.5 – ₹7.5 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at Entain The selection process for the Gaming Operations Executive role at Entain is designed to identify candidates with the right technical skills and cultural fit. 1 Online Assessment — 60 minutes, testing technical aptitude and problem-solving skills. 2 Technical Interview — focuses on SQL, ServiceNow, and Jira, assessing practical knowledge. 3 Behavioral Interview — evaluates cultural fit and teamwork through scenario-based questions. 4 HR Interview — discusses salary expectations and company values, with an offer timeline of 1 week . Topic-wise Preparation Guide Round 1: Online Assessment Technical Aptitude — focusing on logical reasoning and problem-solving relevant to IT operations — HackerRank Basic SQL Queries — essential for data extraction tasks — W3Schools Incident Management Principles — understanding structured approaches to incident resolution — GeeksForGeeks System Monitoring Techniques — familiarity with tools like Datadog and Grafana — YouTube Round 2: Technical Interview ServiceNow Functionality — depth in incident management processes — Coursera Jira Project Management — understanding task tracking and project workflows — Udemy SQL Query Optimization — practical applications in data analysis — LeetCode Kibana Visualization Techniques — using it for log analysis — YouTube Basic Python Scripting — automating routine tasks — freeCodeCamp Round 3: Behavioral Interview Team Conflict Resolution — using the STAR method — MindTools Handling High-Pressure Situations — demonstrating problem-solving skills — GeeksForGeeks Real-time System Monitoring — discussing tools and strategies used — YouTube Timeline & Expectations The timeline from application to offer typically spans about one week , allowing candidates to prepare adequately for each stage. Focus on demonstrating both your technical skills and your ability to fit within the company culture during interviews. Expected Interview Questions for Gaming Operations Executive at Entain These questions are based on the role's actual tech stack and responsibilities. Technical Questions Explain how you would use SQL to troubleshoot a database issue. What are the key features of ServiceNow that are beneficial for incident management? How do you visualize data using Grafana? Describe a situation where you used Jira to manage a project. What is your experience with Python in automating tasks? How does Kafka facilitate real-time data streaming? Behavioral Questions Describe a time you resolved a conflict within a team. How do you prioritize tasks under pressure? Give an example of a challenging problem you solved. How do you handle feedback from peers or supervisors? Role-Specific Questions What strategies would you implement to ensure system uptime? How would you approach incident management for a live gaming platform? What metrics would you track to assess system performance? Structure your answers using the STAR method to clearly articulate your experiences and thought processes. Resume Tailoring & ATS Keywords for Gaming Operations Executive Optimizing your resume for ATS is crucial for standing out in the application process. ATS Keywords to Include Gaming Operations ServiceNow Jira SQL Kibana Datadog Grafana Python Power BI MicroStrategy Incident Management Technical Support Resume Tips for This Role Highlight your technical skills relevant to gaming operations, especially SQL and ServiceNow. Emphasize any internships or projects related to IT support or gaming technology. Include specific achievements or metrics from previous roles or projects. Optimize your resume for ATS by using keywords from the job description. Avoid including irrelevant work experience that does not relate to the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include generic skills or experiences that do not directly relate to the Gaming Operations Executive role. About Entain Founded in 2004 , Entain has established a significant global presence with offices in over 20 countries . The company is headquartered in London, UK , and employs thousands of professionals dedicated to advancing the gaming technology sector. Its expansive reach allows it to serve millions of customers worldwide, making it a key player in the industry. Entain boasts a diverse portfolio of brands, including bwin , Coral , and Ladbrokes . These platforms offer a variety of gaming experiences, from sports betting to online casinos, catering to a wide range of customer preferences. This extensive brand lineup underscores the company's commitment to providing innovative gaming solutions. With a Glassdoor rating of 4.2/5 , Entain is recognized for its positive work culture and employee satisfaction. The company actively promotes professional development through various programs and initiatives, ensuring that employees feel valued and supported in their career growth. This focus on employee well-being contributes to a collaborative and inclusive workplace. Recently, Entain announced a strategic partnership with MGM Resorts to enhance its online gaming offerings. This collaboration highlights the company's focus on growth and innovation within the gaming sector. Additionally, Entain continues to invest in technology initiatives that drive operational efficiency and customer engagement. Starting your career at Entain provides a robust foundation in gaming operations. With access to cutting-edge technology and a supportive learning environment, new employees can develop essential skills that are highly valued in the tech industry. This makes Entain an excellent launchpad for freshers looking to build a successful career. Why Join Entain as Gaming Operations Executive? Joining Entain as a Gaming Operations Executive offers unparalleled opportunities to develop your skills in a leading technology-driven company. You will gain hands-on experience with industry-standard tools that are crucial for your career advancement. ServiceNow and Jira — gain practical experience with essential tools for incident management in tech operations, enhancing your problem-solving capabilities. Data Analytics Tools — exposure to Power BI and Grafana will sharpen your analytical skills, making you a sought-after asset in the tech industry. Career Advancement — after 1-2 years, you can transition into roles such as Technical Operations Manager or IT Support Lead , broadening your career opportunities. Collaborative Work Culture — work alongside cross-functional teams to tackle complex challenges, fostering a sense of community and shared purpose. Hybrid Work Model — enjoy a flexible lifestyle that balances professional responsibilities with personal commitments, promoting overall well-being. According to NexisGrow.com, starting your career at Entain as a Gaming Operations Executive positions you for success in a rapidly evolving tech landscape, providing the skills and experience needed to thrive. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Gaming Operations Executive at Entain? Eligibility Tap to expand + Answer Candidates with Bachelor's degree in Information Technology, Computer Science, or an equivalent technical field and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: ServiceNow, Jira, Kibana, Datadog, Grafana. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4.5 – ₹7.5 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Entain? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: ServiceNow, Jira, Kibana, Datadog, Grafana. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Gaming Operations Executive interview? Preparation Tap to expand + Answer (1) Core concepts of ServiceNow, Jira, Kibana, Datadog, Grafana, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Entain research, (5) Clear communication. ? What is the work culture like at Entain? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Hyderabad Browse all Tech jobs More jobs at Entain Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com