📋 Job Details at a Glance 📍 Location Bangalore, India 🏢 Company Ema 👥 Experience 15+ years 🎓 Qualification Relevant Degree 📅 Eligible Batch 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills Communication Skills Problem Solving Basic Computer Knowledge Director – Customer Delivery & Outcomes at Ema — Full Details & How to Apply Ema is seeking a visionary Director – Customer Delivery & Outcomes to elevate customer success in Bangalore, India . This role is pivotal in shaping the future of customer engagement and satisfaction in the tech industry. As the market evolves, the demand for strategic leaders who can drive customer outcomes has never been greater, making this an essential position for those looking to make a significant impact. The role of Director – Customer Delivery & Outcomes is crucial in today's technology landscape, where customer expectations are continually rising. Companies are increasingly focusing on delivering not just products but comprehensive solutions that align with client objectives. This trend underscores the importance of having a dedicated leader who can ensure that Ema's technology solutions not only meet but exceed customer expectations. By fostering long-term relationships and enhancing customer satisfaction, this position directly influences the company's reputation and market standing. Ema stands out as a technology leader in Bangalore, India , known for its innovative solutions and unwavering commitment to customer success. The company fosters a culture of collaboration and continuous improvement, making it an ideal workplace for professionals who aspire to drive change and innovation. With a focus on employee development and a strong internal promotion policy, Ema provides the resources and support necessary for its employees to thrive in their careers. This role is ideal for both freshers and candidates with up to 2 years of experience who hold a B.Tech, MCA, or relevant degree . Eligible candidates should be from the 2023, 2024, 2025, and 2026 batches, and those with a strong academic background, preferably with a minimum of 60% aggregate , will find themselves well-suited for this opportunity. Prior internship or hands-on project experience is a significant advantage, making this a perfect entry point into a rewarding career in technology. As a Director – Customer Delivery & Outcomes , you will gain invaluable skills in cloud architecture , production-grade Java development , and Agile workflows . This role not only offers the chance to influence customer outcomes but also equips you with the tools to advance your career in a fast-paced environment that values innovation and customer-centricity. The experience you gain here will be instrumental in shaping your professional journey. NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting, ensuring you have the most accurate and up-to-date information to apply online for Director – Customer Delivery & Outcomes jobs at Ema . Don't miss the chance to be part of a company that is redefining customer success in the technology sector. Job Role & Responsibilities The role of Director – Customer Delivery & Outcomes at Ema is pivotal in shaping the customer experience and ensuring that our technology offerings align with client expectations. This position demands a strategic leader who can drive satisfaction and retention through effective project management and cross-functional collaboration. Lead the customer delivery strategy by aligning Ema's technology offerings with client expectations, ensuring a seamless experience that drives customer satisfaction. Utilize project management tools such as Jira and Asana to oversee customer projects, ensuring timely delivery and quality outcomes that meet or exceed client standards. Collaborate with cross-functional teams , including sales, product development, and support, to address challenges and enhance the overall customer experience. Analyze customer feedback and performance metrics to continually improve service delivery, aiming to enhance client satisfaction scores significantly. Foster a culture of ownership and accountability within the team, encouraging continuous learning and professional development to drive team performance. Prepare and present regular reports on customer outcomes and delivery performance to senior management, highlighting successes and areas for improvement. Innovate solutions to complex customer challenges, leveraging Ema's technology to enhance service delivery and client engagement. Mentor and guide team members in best practices for project management and customer engagement, ensuring a high level of competency across the team. Engage with clients directly to understand their needs and expectations, using insights to inform service delivery strategies. This role embodies a culture of ownership and accountability, where the impact of your leadership will drive both team success and customer satisfaction at Ema . Required Skills & Technical Competencies The ideal candidate for the Director – Customer Delivery & Outcomes role at Ema will possess a robust skill profile that combines both technical and soft skills. This blend is essential for navigating the complexities of customer delivery in the technology sector. Technical Skills Project Management (Advanced) — proficient in managing multiple projects simultaneously using tools like Jira and Asana . CRM Tools (Salesforce) — familiarity with tracking customer interactions and outcomes to enhance service delivery. Data Analysis Software — ability to analyze performance metrics and customer feedback to drive improvements. Technology Domain Knowledge — strong understanding of technology trends to effectively influence cross-functional teams. Presentation Skills — adept at preparing and delivering reports to senior management, highlighting key performance indicators. Innovative Problem-Solving — capability to devise creative solutions to complex customer challenges. Soft Skills & Professional Competencies Exceptional Communication Skills — vital for articulating complex ideas and fostering strong relationships with clients and internal teams. Strong Interpersonal Skills — essential for effective collaboration and influence across various teams. Leadership — ability to inspire and guide teams towards achieving customer delivery excellence. Time Management — skillful in prioritizing tasks to meet tight deadlines in a fast-paced environment. Good to Have (Bonus) Certifications in Project Management (PMP, Agile) — demonstrate commitment to best practices in project management. Customer Success Methodologies — knowledge of frameworks that enhance customer engagement and retention. Familiarity with Agile Methodology — understanding of iterative processes that improve project outcomes. To effectively showcase these skills in your resume or during interviews, focus on specific examples that demonstrate your experience in customer delivery and outcomes, particularly in technology settings. Eligibility Criteria This role is designed for seasoned professionals with a strong background in customer delivery and outcomes, particularly within the technology sector. Candidates should be prepared to demonstrate their leadership capabilities and technical expertise. Candidates must hold a relevant degree in fields such as Computer Science , Business Administration , or Engineering . Eligible batches include 2023, 2024, and 2025 graduates, as Ema aims to attract fresh talent alongside experienced professionals. The role is designed for candidates with 15+ years of experience in customer delivery and outcomes within the technology sector. A minimum CGPA of 3.0 is preferred to reflect academic excellence, although practical experience may also be considered. Prior internship or hands-on project experience is a strong advantage in this competitive role. Certifications in project management (PMP, Agile) or customer success methodologies will strengthen the application. Documentation & Portfolio Requirements Prepare a comprehensive resume that highlights your relevant experience, along with a portfolio showcasing successful projects. Include any certifications that demonstrate your commitment to the field. Pro Tip: Tailor your application to emphasize your leadership experience in customer delivery, showcasing specific metrics or outcomes that illustrate your impact. Salary & Benefits 💰 Compensation Not Disclosed The compensation philosophy at Ema for the role of Director – Customer Delivery & Outcomes emphasizes providing a competitive salary that reflects the candidate's experience and aligns with industry standards. While specific salary details are not disclosed, the company is committed to offering a comprehensive benefits package that supports employee well-being and career growth. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Wellness Perks — initiatives aimed at promoting mental and physical health Training Programs — opportunities for professional development through certifications and mentorship Flexible Working Hours — options for hybrid work to support work-life balance Performance Bonuses — additional financial incentives based on individual and company performance Additional Perks & Benefits Meal Allowances — financial support for daily meals Transportation Support — assistance with commuting costs Stock Options — potential ownership in the company Annual Learning Budget — up to ₹25,000 per year for certifications, courses, and conferences Internal Mobility Options — pathways for career advancement within the company Career Progression & Salary Growth At Ema , appraisal cycles typically occur annually, with raise percentages aligned with industry standards. The company has a clear promotion timeline and internal promotion policy that encourages rapid career advancement . Employees can expect regular performance reviews to recognize and reward their achievements. NexisGrow.com tip: When negotiating your salary, emphasize your unique skills and experiences that align with the strategic goals of Ema to strengthen your position. Selection Process The hiring philosophy at Ema focuses on identifying candidates who not only possess the necessary skills but also align with the company's vision and culture. The selection process is designed to ensure a thorough evaluation of each candidate's potential fit for the role of Director – Customer Delivery & Outcomes . 1 Round 1: Initial Screening Interview — focused on your resume and relevant experience, assessing fit for the role. 2 Round 2: Technical Interview — includes case studies or scenarios to evaluate your problem-solving and project management skills. 3 Round 3: Final Interview — with senior management to discuss strategic vision and alignment with Ema 's goals. 4 Final Offer Stage — includes a background check and discussions regarding compensation and benefits. What Each Round Tests Round 1 assesses your overall fit and relevant experience for the Director – Customer Delivery & Outcomes role. Round 2 focuses on your technical expertise and ability to handle real-world scenarios. Round 3 evaluates your strategic thinking and alignment with the company's objectives. Timeline & Expectations The entire selection process typically takes 4-6 weeks from application submission to final offer. Candidates can expect timely communication regarding their application status and interview schedules from Ema . Interview Prep Tip: Familiarize yourself with Ema 's recent projects and strategic goals to demonstrate your understanding during the interviews. How to Apply for Director – Customer Delivery & Outcomes at Ema Apply Now — Ema Click the Apply button or visit the official career link to access the application portal. Fill in your profile/resume , highlighting relevant experience in customer delivery and outcomes, along with any leadership roles. Expect a confirmation email outlining the next steps in the screening process, including timelines for interviews. Track your application status through the portal for updates on your progress. Prepare for interviews by reviewing common questions and aligning your experiences with the role's requirements. Resume & Profile Tips for This Role Highlight Leadership Experience — emphasize any previous roles where you led teams or projects. Showcase Customer Delivery Successes — provide specific examples of successful customer outcomes. Include Relevant Certifications — list any certifications related to project management or customer success. Demonstrate Strategic Thinking — mention experiences where you contributed to strategic initiatives. Important note: Applications are reviewed on a rolling basis, so early submission is encouraged to enhance your chances. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Director – Customer Delivery & Outcomes role at Ema? Eligibility Tap to expand + Answer Candidates must have a relevant degree, be from the 2023, 2024, or 2025 batches, and possess 15+ years of experience in customer delivery. ? What is the interview process for the Director – Customer Delivery & Outcomes at Ema? Interview Tap to expand + Answer The interview process includes an initial screening, a technical interview with case studies, and a final interview with senior management. ? What technologies and tools will I work with? Tech Stack Tap to expand + Answer You will work with project management tools like Jira and Asana, along with CRM systems such as Salesforce for customer engagement. ? What is the salary and compensation for this role? Salary Tap to expand + Answer Salary details are not disclosed, but Ema offers competitive packages with opportunities for performance bonuses. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer The role is primarily onsite in Bangalore, with potential for hybrid work arrangements depending on team needs. ? What is the career growth path after joining Ema as Director – Customer Delivery & Outcomes? Growth Tap to expand + Answer Expect a clear growth roadmap with opportunities for promotions and internal mobility within 6-12 months. ? How should I prepare for the Director – Customer Delivery & Outcomes interview at Ema? Preparation Tap to expand + Answer Focus on showcasing your leadership in customer delivery, problem-solving skills, and familiarity with relevant technologies. ? How do I apply and what documents are needed? Application Tap to expand + Answer Apply through the provided link, ensuring your resume highlights relevant experience and achievements in customer delivery. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Yes, there is typically a 3-6 month probation period focused on performance evaluation and integration into the team. ? What is the work culture like at Ema? Culture Tap to expand + Answer Ema promotes a collaborative and inclusive culture, emphasizing continuous learning and team collaboration. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com