📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Eightfold 👥 Experience 0-3 years 🎓 Qualification Bachelor's degree in Computer Science, Information Technology, Computer Applications (BCA/MCA), or a related engineering discipline 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹6 – ₹11 LPA 🏢 Industry Technology 🛠 Key Skills SQL Python RESTful API AWS Technical Support Engineer I at Eightfold — Full Details & How to Apply Eightfold is seeking a Technical Support Engineer I in Bengaluru, Karnataka, India , offering freshers a chance to work with cutting-edge technologies like AWS and Python . This role is pivotal in enhancing customer experience through innovative technical solutions, making it an ideal entry point for those looking to launch their careers in technology. The demand for Technical Support Engineer I jobs is surging as businesses increasingly adopt cloud-based solutions. This trend underscores the importance of technical support roles in ensuring customer satisfaction and seamless software integration. As companies rely more on technology, the need for skilled professionals to troubleshoot and provide solutions becomes critical. Eightfold , founded in 2016 , has rapidly expanded to over 500 employees, specializing in AI-driven talent management solutions. This growth reflects the company’s commitment to innovation and excellence, making it an attractive employer for aspiring tech professionals. The collaborative culture at Eightfold fosters continuous learning and development, setting the stage for a rewarding career. We encourage 2022, 2023, 2024, 2025 graduates with a Bachelor's degree in Computer Science, Information Technology, Computer Applications (BCA/MCA), or a related engineering discipline to apply. This role is open to candidates with 0-3 years experience and offers a competitive salary ranging from ₹6 – ₹11 LPA . In this role, you will gain hands-on experience with essential skills such as SQL , Python , and RESTful API , providing you with a competitive edge in the job market. The exposure to AWS will further enhance your technical capabilities, opening doors to various career paths in technology and support engineering. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Technical Support Engineer I at Eightfold is dedicated to delivering exceptional technical support to global enterprise customers, ensuring software issues are resolved efficiently and effectively. Troubleshoot software issues using SQL queries to identify and resolve customer problems, enhancing user satisfaction. Utilize Python scripting to automate repetitive tasks, significantly improving operational efficiency in support processes. Collaborate with the product development team to design and implement software integrations, leveraging RESTful API knowledge for seamless data exchange. Monitor customer feedback metrics to identify areas for improvement in product functionality, ensuring continuous enhancement of user experience. Take ownership of support tickets, ensuring timely resolution and high levels of customer satisfaction through effective communication. Document technical processes and solutions to enhance the knowledge base, facilitating future reference and support efficiency. Engage with clients to understand their technical needs and provide tailored solutions, fostering strong customer relationships. This role emphasizes a culture of ownership, allowing you to make a direct impact on customer satisfaction and operational excellence. Required Skills & Technical Competencies The ideal candidate for the Technical Support Engineer I position will possess a robust skill profile, combining technical expertise with effective communication abilities. Technical Skills SQL — entry — essential for querying databases and troubleshooting software issues effectively. Python — entry — utilized for scripting and automating tasks to enhance support operations. RESTful API — entry — necessary for understanding and implementing software integrations. AWS — entry — familiarity with cloud environments is vital for supporting cloud-based applications. Soft Skills & Professional Competencies Strong communication skills — crucial for effectively interacting with clients and understanding their technical needs. Problem-solving abilities — necessary for diagnosing and resolving technical issues efficiently. Attention to detail — important for documenting processes and ensuring accuracy in troubleshooting. Customer-oriented mindset — essential for providing tailored solutions that meet client expectations. Good to Have (Bonus Skills) Experience with Git — enhances collaboration on code and version control. Familiarity with Agile methodologies — improves project management and team collaboration. Knowledge of customer relationship management (CRM) tools — aids in tracking customer interactions effectively. When showcasing these skills in your resume or interview, emphasize practical experience and specific examples of how you've applied these skills in real-world scenarios. Eligibility Criteria This role is designed for recent graduates with a strong technical foundation and a desire to excel in technical support. Candidates must hold a Bachelor's degree in Computer Science , Information Technology , or a related engineering discipline. Eligible batches include 2022 , 2023 , 2024 , and 2025 , allowing recent graduates to apply. 0-3 years of experience is required, with strong freshers encouraged to apply, emphasizing skill over experience. A minimum academic performance of 60% is preferred to ensure a solid understanding of technical concepts. Having a GitHub portfolio showcasing projects or internships can provide a competitive advantage. Documentation & Portfolio Requirements Submit your resume in PDF format, including your academic qualifications, relevant projects, and any internships that highlight your technical skills. Pro tip: Highlight specific projects in your GitHub portfolio that demonstrate your proficiency in SQL and Python to stand out in your application. Salary for Technical Support Engineer I at Eightfold 💰 Compensation ₹6 – ₹11 LPA The advertised compensation for the Technical Support Engineer I role at Eightfold is ₹6 – ₹11 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at Eightfold The selection process for the Technical Support Engineer I role emphasizes both technical skills and cultural fit, ensuring candidates align with Eightfold 's values. 1 Online Assessment — 60 minutes, testing technical skills through MCQs and coding challenges. 2 Technical Interview — focuses on SQL, Python, and RESTful APIs, assessing problem-solving abilities. 3 Behavioral Interview — evaluates cultural fit and communication skills through scenario-based questions. 4 HR Interview — discusses offer details and company culture, typically within a week of the last round. Topic-wise Preparation Guide Round 1: Online Assessment SQL basics — understanding data querying and manipulation, crucial for technical support. — W3Schools Python fundamentals — focusing on syntax and basic scripting for automation. — Codecademy RESTful API concepts — understanding how APIs work and their role in software integration. — GeeksForGeeks Problem-solving techniques — essential for troubleshooting customer issues effectively. — HackerRank Round 2: Technical Interview SQL queries — depth in writing complex queries and understanding database structures. — LeetCode Python scripting — practical applications in automating tasks and solving real-world problems. — freeCodeCamp API integration — understanding how to work with APIs and troubleshoot integration issues. — GeeksForGeeks AWS fundamentals — basic knowledge of cloud services and their applications. — AWS Training Customer support scenarios — preparing for role-specific problem-solving questions. — MindTools Round 3: Behavioral Interview Behavioral question preparation — using the STAR method to articulate experiences. Conflict resolution — discussing how to handle difficult customer interactions. Technical deep-dive on SQL and Python — preparing to explain technical concepts clearly. Timeline & Expectations The application to offer timeline is typically within 2-3 weeks , with prompt communication at each stage. Focus on demonstrating both technical expertise and a collaborative mindset throughout the interview process. Expected Interview Questions for Technical Support Engineer I at Eightfold These questions are based on the role's actual tech stack and responsibilities. Technical Questions How do you write a SQL query to retrieve specific data from a database? Explain how you would use Python to automate a repetitive task. What is a RESTful API, and how does it differ from other types of APIs? Describe a situation where you had to troubleshoot a technical issue. How would you approach learning a new technology like AWS? What tools would you use to monitor application performance? Behavioral Questions Describe a time when you had to work under pressure to meet a deadline. How do you handle constructive criticism from peers or supervisors? Give an example of a successful team project and your role in it. How do you prioritize tasks when faced with multiple deadlines? Role-Specific Questions What steps would you take to resolve a customer issue with software integration? How would you explain a technical concept to a non-technical client? What strategies would you use to ensure customer satisfaction in a support role? Structure your answers using the STAR method to clearly convey your experiences and thought processes. Resume Tailoring & ATS Keywords for Technical Support Engineer I Optimizing your resume for ATS is crucial for this role to ensure it gets noticed by hiring managers. ATS Keywords to Include Technical Support Engineer SQL Python RESTful API AWS Customer Support Troubleshooting Software Integration Technical Problem-Solving Communication Skills BCA MCA Resume Tips for This Role Highlight relevant technical skills like SQL and Python prominently in your resume. Emphasize any projects or internships that demonstrate your problem-solving abilities. Include a GitHub link showcasing your coding projects to stand out. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not align with the technical support role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include generic skills or experiences that do not relate directly to the Technical Support Engineer role. About Eightfold Founded in 2016 , Eightfold is headquartered in Bengaluru, Karnataka , and has established a global presence in over 20 countries . The company focuses on leveraging artificial intelligence to enhance talent management solutions, making it a key player in the technology industry. Eightfold's innovative platform, known as the Talent Intelligence Platform , utilizes AI to assist organizations in finding, retaining, and developing talent effectively. This platform integrates advanced analytics and machine learning to streamline recruitment processes and improve employee engagement. The company culture at Eightfold is characterized by a strong emphasis on collaboration and employee development. With a 4.5-star rating on Glassdoor , employees have praised the supportive environment and various programs aimed at fostering professional growth and skill enhancement. Recently, Eightfold secured $125 million in funding , which will be allocated to expanding its product offerings and enhancing its AI capabilities. This investment underscores the company's commitment to innovation and its strategic vision for the future. For freshers in technology, Eightfold presents a unique opportunity to work with cutting-edge AI technologies. The company provides a solid foundation for career growth, enabling employees to develop essential skills that are highly sought after in the tech industry. Why Join Eightfold as Technical Support Engineer I? Joining Eightfold as a Technical Support Engineer I offers a unique chance to gain hands-on experience in a leading technology firm. The role provides practical exposure to essential tools and technologies that are critical for career advancement. Hands-on AWS Experience — Work directly with AWS , a leading cloud platform, to enhance your technical support skills. SQL and Python Learning — Develop your programming skills in a practical context, preparing you for future opportunities in software development. Career Advancement Potential — Opportunities for growth into roles such as Technical Support Engineer II or Software Engineer within 1-2 years. Mentorship and Skill Development — Benefit from a collaborative culture that emphasizes mentorship, fostering a supportive environment for freshers. Flexible Hybrid Work Model — Enjoy a balanced lifestyle with a hybrid work model that accommodates both work and personal commitments. According to NexisGrow.com, the role of Technical Support Engineer I at Eightfold is an excellent entry point for those looking to build a robust career in technology, offering invaluable experience and growth opportunities. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Technical Support Engineer I at Eightfold? Eligibility Tap to expand + Answer Candidates with Bachelor's degree in Computer Science, Information Technology, Computer Applications (BCA/MCA), or a related engineering discipline and 0-3 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: SQL, Python, RESTful API, AWS. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹6 – ₹11 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Eightfold? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: SQL, Python, RESTful API, AWS. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Technical Support Engineer I interview? Preparation Tap to expand + Answer (1) Core concepts of SQL, Python, RESTful API, AWS, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Eightfold research, (5) Clear communication. ? What is the work culture like at Eightfold? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Tech jobs More jobs at Eightfold Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com