📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Diligent 👥 Experience 1-3 years 🎓 Qualification Bachelor’s degree 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹4.5 – ₹8.5 LPA (Adjusted for standard Indian corporate structures; competitive market rates apply based on global location assignment) 🏢 Industry Technology 🛠 Key Skills technical support software troubleshooting Windows OS CRM platforms Customer Support Specialist at Diligent — Full Details & How to Apply Diligent is seeking a Customer Support Specialist in Bengaluru, Karnataka, India , where you can leverage your technical support skills to enhance user experiences across global platforms. This role offers a unique chance to work in a hybrid environment, allowing you to balance remote and in-office work while contributing to a leading technology firm. The demand for Customer Support Specialist jobs in the technology sector is on the rise, particularly as companies adapt to hybrid work models. This role is crucial for Diligent's global operations, ensuring that clients receive timely and effective support, which is essential for maintaining high customer satisfaction and retention rates. What sets Diligent apart as an employer is its impressive scale and client base. Founded in 2010 , Diligent now serves over 20,000 clients worldwide, including 50% of the Fortune 1000 . This industry leadership not only reflects the company's commitment to quality but also provides employees with exposure to enterprise-level software troubleshooting, a significant advantage over competitors focused solely on basic customer service. We encourage applications from 2021, 2022, 2023, 2024, 2025 graduates with a Bachelor’s degree and 1-3 years experience in technical support. The salary for this role ranges from ₹4.5 – ₹8.5 LPA (Adjusted for standard Indian corporate structures; competitive market rates apply based on global location assignment), making it an attractive opportunity for freshers looking to start their careers. In this role, you will work with essential skills such as technical support , software troubleshooting , Windows OS , and CRM platforms . This position not only enhances your technical expertise but also opens doors to advanced roles in technical account management or product support, providing a clear career trajectory within the technology sector. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Customer Support Specialist at Diligent is dedicated to delivering exceptional technical support, ensuring customers can effectively utilize our software solutions. This role is pivotal in enhancing customer satisfaction and product functionality. Provide technical support to customers by troubleshooting software issues using Windows OS and CRM platforms , ensuring efficient resolution of queries. Utilize CRM tools to track customer interactions, ensuring timely resolution of technical queries and enhancing overall service delivery. Collaborate with the product development team to relay customer feedback , contributing to the continuous improvement of software functionalities. Monitor and analyze support metrics to identify trends, enabling proactive improvements in service delivery and customer experience. Take ownership of customer issues from initial contact to resolution, ensuring a seamless support experience and high levels of customer satisfaction. Document technical solutions and create knowledge base articles for future reference, enhancing the efficiency of support operations. Engage directly with clients to resolve issues , ensuring high levels of customer satisfaction and fostering long-term relationships. This role fosters a culture of ownership, allowing you to make a direct impact on customer experiences and contribute to the success of Diligent . Required Skills & Technical Competencies The ideal candidate for the Customer Support Specialist role will possess a robust skill set in technical support and software troubleshooting, essential for effectively assisting customers. Technical Skills Technical Support — intermediate — essential for diagnosing and resolving customer issues effectively, applied daily in customer interactions. Software Troubleshooting — intermediate — critical for identifying problems in Diligent 's applications, ensuring timely resolutions. Windows OS — intermediate — necessary for assisting customers with software issues, used extensively in this role. CRM Platforms — intermediate — familiarity with tools like Salesforce enhances efficiency in tracking customer interactions. Soft Skills & Professional Competencies Strong Communication Skills — vital for articulating solutions clearly to customers and collaborating with team members effectively. Problem-Solving Ability — essential for quickly diagnosing issues and providing effective solutions to enhance customer satisfaction. Attention to Detail — necessary for accurately documenting solutions and ensuring thorough follow-ups with customers. Customer-Centric Mindset — crucial for understanding customer needs and delivering tailored support experiences. Good to Have (Bonus Skills) Familiarity with Cloud-Based Software Solutions — enhances your ability to support Diligent 's products effectively. Experience with Data Analysis Tools — allows for better understanding of customer needs and service improvements. Knowledge of ITIL Framework — provides a structured approach to IT service management, beneficial for process optimization. When showcasing these skills in your resume or interview, emphasize specific examples of how you've applied them in previous roles or projects. Eligibility Criteria This role is designed for candidates with a foundational understanding of technology and a commitment to customer support excellence. A Bachelor’s degree in IT , Computer Science , Business Administration , or related fields is required. Eligible batches include 2021 to 2025 , allowing fresh graduates to apply and kickstart their careers in tech support. 1-3 years of experience is preferred, but freshers with relevant internships or projects may also be considered. A minimum CGPA of 6.0 or 60% is expected to ensure academic proficiency. Having a portfolio or GitHub showcasing relevant projects can provide an advantage in the application process. Documentation & Portfolio Requirements Ensure your resume is formatted clearly and includes relevant experiences, educational background, and any projects that demonstrate your skills in customer support and technical troubleshooting. Pro tip: Highlight specific instances where you successfully resolved customer issues or improved processes in your application to stand out. Salary for Customer Support Specialist at Diligent 💰 Compensation ₹4.5 – ₹8.5 LPA (Adjusted for standard Indian corporate structures; competitive market rates apply based on global location assignment) The advertised compensation for the Customer Support Specialist role at Diligent is ₹4.5 – ₹8.5 LPA (Adjusted for standard Indian corporate structures; competitive market rates apply based on global location assignment). The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at Diligent Diligent follows a structured hiring process to ensure candidates are well-suited for the Customer Support Specialist role, focusing on both technical and interpersonal skills. 1 Online Assessment — 60 minutes, testing technical knowledge and problem-solving skills. 2 Technical Interview — focuses on Windows OS, CRM platforms, and troubleshooting techniques. 3 Behavioral Interview — assesses cultural fit and communication skills through situational questions. 4 HR Interview — discusses salary expectations and company culture, with an offer timeline of 1-2 weeks. Topic-wise Preparation Guide Round 1: Online Assessment Technical fundamentals of Windows OS — essential for troubleshooting customer issues. — Khan Academy Basic CRM functionalities — understanding how to navigate and utilize CRM tools effectively. — GeeksForGeeks Customer service principles — key concepts for providing excellent support. — MindTools Problem-solving techniques — strategies for diagnosing and resolving technical issues. — freeCodeCamp Round 2: Technical Interview Advanced troubleshooting methods — depth expected for resolving complex software issues. — HackerRank CRM platform specifics — in-depth knowledge of tools like Salesforce. — Udemy Technical scenarios — practical applications of troubleshooting in real-world contexts. — YouTube Communication strategies — effective ways to convey technical information to non-technical users. — LinkedIn Learning Customer engagement techniques — best practices for maintaining customer satisfaction. — Coursera Round 3: Behavioral Interview Behavioral questions using the STAR method — focusing on past experiences relevant to customer support. Conflict resolution scenarios — demonstrating how to handle difficult customer interactions. Technical deep-dive on software troubleshooting — showcasing your expertise in resolving issues. Timeline & Expectations The entire selection process typically spans 2-3 weeks from application submission to receiving an offer. Prepare thoroughly for each round, as Diligent values both technical proficiency and cultural fit. Expected Interview Questions for Customer Support Specialist at Diligent These questions are based on the role's actual tech stack and responsibilities. Technical Questions How do you troubleshoot a software issue on Windows OS ? What steps would you take to resolve a customer complaint regarding a CRM platform ? Can you explain how you would document a technical solution? Describe a time you used a CRM tool to improve customer interactions. What methods do you use to stay updated on software updates and changes? How would you handle a situation where you don't know the answer to a customer's question? Behavioral Questions Describe a challenging customer interaction and how you resolved it. How do you prioritize tasks when dealing with multiple customer issues? Can you give an example of a time you went above and beyond for a customer? What do you do when you receive negative feedback from a customer? Role-Specific Questions What do you think is the most important skill for a Customer Support Specialist ? How would you handle a situation where a customer is dissatisfied with the resolution provided? What strategies would you use to improve customer satisfaction in a tech support role? Structure your answers using the STAR method to clearly demonstrate your thought process and experiences. Resume Tailoring & ATS Keywords for Customer Support Specialist Optimizing your resume for ATS is crucial for standing out in the application process. ATS Keywords to Include Customer Support Technical Support Software Troubleshooting Windows OS CRM Platforms Communication Skills Problem-Solving Client Engagement Documentation Data Analysis ITIL Customer Satisfaction Resume Tips for This Role Highlight relevant technical skills and experiences directly related to customer support. Emphasize any internships or projects that showcase your problem-solving abilities. Include a portfolio or GitHub link if you have relevant projects to demonstrate your skills. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experiences that do not demonstrate your fit for this role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include irrelevant work experiences that do not align with the Customer Support role. About Diligent Diligent was founded in 2010 and has grown to employ over 1,000 professionals across the globe, with offices in major cities like New York City , London , and Bengaluru . This extensive global footprint allows Diligent to serve clients in various sectors, enhancing its influence in the technology landscape. The company specializes in governance, risk, and compliance software, particularly known for its flagship product, Boardbooks . This platform streamlines board meetings and corporate governance processes, making it an essential tool for organizations aiming to improve their operational efficiency and compliance standards. Diligent boasts a strong culture of innovation and collaboration, reflected in its impressive Glassdoor rating of 4.5 . Employee programs focus on professional development and engagement, fostering an environment where team members can thrive and contribute to the company's mission of enhancing corporate governance. Recently, Diligent secured $110 million in funding to bolster its product offerings and expand its global reach. This significant investment underscores the company's commitment to innovation and positions it for continued growth in the competitive technology sector. For freshers entering the technology field, Diligent offers a robust launchpad. With mentorship opportunities and exposure to cutting-edge software solutions, new employees can develop essential skills that will serve them well throughout their careers in technology. Why Join Diligent as Customer Support Specialist? Joining Diligent as a Customer Support Specialist provides a unique opportunity to gain hands-on experience in a supportive environment, where your contributions are valued and recognized. CRM Platform Experience — Work directly with Salesforce , enhancing your technical support skills in a real-world context. Software Troubleshooting Skills — Learn techniques specific to enterprise applications, making you a valuable asset in the tech industry. Career Advancement Opportunities — After 1-2 years, transition into roles like Technical Account Manager or Customer Success Manager , broadening your career scope. Collaborative Work Culture — Engage in an environment where team members share ideas and solutions, fostering personal and professional growth. Hybrid Work Model — Enjoy a balanced lifestyle with the flexibility to work from home while collaborating in the Bengaluru office. According to NexisGrow.com, the role of a Customer Support Specialist at Diligent not only enhances your technical skills but also positions you for future leadership roles in the technology sector. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Support Specialist at Diligent? Eligibility Tap to expand + Answer Candidates with Bachelor’s degree and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: technical support, software troubleshooting, Windows OS, CRM platforms. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4.5 – ₹8.5 LPA (Adjusted for standard Indian corporate structures; competitive market rates apply based on global location assignment). Final offer depends on skills, experience, and interview performance. ? What is the interview process at Diligent? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: technical support, software troubleshooting, Windows OS, CRM platforms. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Support Specialist interview? Preparation Tap to expand + Answer (1) Core concepts of technical support, software troubleshooting, Windows OS, CRM platforms, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Diligent research, (5) Clear communication. ? What is the work culture like at Diligent? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. 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