📋 Job Details at a Glance 📍 Location Delhi, India 🏢 Company DigiGov 👥 Experience Fresher 🎓 Qualification Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills IAFIS application Ticket management solution Customer Support Associate Analyst | IT Infrastructure at DigiGov — Full Details & How to Apply DigiGov is seeking an Associate Analyst | IT Infrastructure in Delhi, India to support Indian Army personnel through the IAFIS application . This role provides hands-on experience in customer support and ticket management for a critical defense technology system. This Associate Analyst | IT Infrastructure role is essential for guiding Indian Army personnel in using the IAFIS application and managing support tickets. The position ensures operational efficiency by enabling timely onboarding and troubleshooting of users through the IAFIS application . Responsibilities include assisting personnel with application setup, resolving technical issues via ticket management solutions, and delivering consistent customer support . The job posting identifies DigiGov as a technology-focused entity delivering industry and domain solutions. The role is part of Delhi Operations, where the team supports real-time IT infrastructure needs. The position operates within a structured environment that emphasizes technical accuracy and operational reliability. Candidates with 2024, 2025, 2026 graduation eligibility, a relevant technical qualification , and demonstrated shipping experience are eligible. The role is designed for fresher experience and offers no salary disclosure. Applicants will gain practical experience in IAFIS application , ticket management solution , and customer support . This role builds foundational skills in IT infrastructure operations and provides a pathway to further roles in defense technology or enterprise IT support. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Associate Analyst | IT Infrastructure jobs in Delhi, India jobs are available through DigiGov recruitment . Candidates must apply online to be considered for this position. Job Role & Responsibilities The Associate Analyst | IT Infrastructure at DigiGov ensures the IAFIS application functions reliably for Indian Army personnel , enabling real-time identity verification through structured support workflows. This role directly manages ticket management solution data to track user issues and performance metrics. Guide Indian Army personnel through the IAFIS application using step-by-step instructions to ensure accurate user onboarding and operational readiness. Assign support requests via the ticket management solution with priority tagging based on urgency and user role in the Indian Army structure. Coordinate with Indian Army units to facilitate the onboarding of the IAFIS application , ensuring compliance with military operational protocols and access workflows. Monitor the IAFIS application performance using real-time response time and error rate metrics to identify system bottlenecks. Support the maintenance and troubleshooting of the IAFIS application by diagnosing login failures and data sync issues in production environments. Document user interactions and support processes in a structured format to improve future customer support delivery and reduce repeat issues. Resolve customer inquiries and issues related to the IAFIS application within a 24-hour SLA to maintain service availability and user trust. Report on the operational performance of the IAFIS application to stakeholders using daily incident logs and resolution timelines from the ticket management solution . This role demands full ownership of the IAFIS application support lifecycle, from ticket assignment to performance reporting , with direct impact on user experience and system uptime. Required Skills & Technical Competencies The role requires a clear technical foundation in customer support , IAFIS application functionality, and ticket management solution operations to deliver actionable, measurable outcomes. All skills must be demonstrated through hands-on experience. Technical Skills IAFIS application — entry — used to interpret user workflows, troubleshoot identity verification processes, and validate data entry accuracy in military operations. Ticket management solution — entry — used to assign, track, and close support tickets with defined SLAs and status updates for Indian Army personnel. Customer Support — entry — applied to resolve real-time queries about the IAFIS application interface, access rights, and error messages. Technical Skills — entry — required to understand the application architecture, network dependencies, and basic troubleshooting of the IAFIS application . Core Skills — entry — central to executing support tasks for the IAFIS application and managing user interactions via the ticket management solution . When preparing your resume or interview, emphasize specific experience with the IAFIS application , ticket management solution , and documented user support cases in technical environments. Eligibility Criteria This role is designed for fresher candidates with a relevant technical qualification and demonstrated experience in technical support or application usage. It targets students from eligible academic batches. Must hold a relevant technical qualification such as B.Tech in Computer Science, Information Technology, or a related field. Must be from the 2024, 2025, or 2026 academic batch to be eligible for application. Experience requirement is explicitly defined as fresher , with no prior work history expected. Academic performance criteria are not specified, so CGPA is not a qualifying factor. Project or internship experience is not required, though portfolio content must reflect technical engagement. Must have hands-on exposure to technical applications or support tools to demonstrate readiness for IAFIS application operations. Documentation & Portfolio Requirements Your resume must include a clear section on your relevant technical qualification , a brief description of any technical project or application experience, and a list of support tasks performed in a structured environment. For this role, prioritize showcasing your experience with ticket management solution workflows and IAFIS application user support in your portfolio — even if simulated — to prove technical readiness and operational understanding. Salary for Associate Analyst | IT Infrastructure at DigiGov 💰 Compensation Not Disclosed The advertised compensation for the Associate Analyst | IT Infrastructure role at DigiGov is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Associate Analyst | IT Infrastructure Upskilling with the right resources significantly enhances your chances of selection for this specific role by aligning your skills with job requirements. Recommended Courses & Resources IAFIS application — This course provides essential knowledge on the IAFIS application , crucial for the role. KodNest — Enhances problem-solving skills relevant to ticket management solutions. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Applying without demonstrating relevant customer support experience — Include specific examples in your resume. ❌ Using a generic resume instead of tailoring it to the specific responsibilities — Customize your resume for this role. ❌ Listing the IAFIS application without detailing how it was used — Provide context and examples of your experience. ❌ Ignoring the requirement for freshers and applying without meeting the specified qualifications — Ensure you meet the qualifications before applying. ❌ Adding unrelated technologies or unsupported claims — Stick to relevant skills and experiences only. ❌ Failing to verify the official Apply URL and job details — Double-check the application link and job specifics. Before You Apply — Checklist ✅ Confirm the job title, company, location, work mode, and experience requirement. ✅ Check that the candidate meets the supplied qualification criteria. ✅ Verify eligibility against the supplied eligible batches and experience requirement. ✅ Add relevant supplied JD keywords naturally to the resume. ✅ Highlight projects or experience related to the supplied technologies and responsibilities. ✅ Remove unsupported technologies, achievements, or experience claims. ✅ Open and verify the supplied Apply URL before submitting the application. ✅ Save the job details, application date, and role-specific resume version for tracking. Resume Tailoring & ATS Keywords for Associate Analyst | IT Infrastructure Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Customer Support IAFIS Application Ticket Management Solution Technical Qualification Onboarding Process Coordination Troubleshooting Documentation Performance Monitoring Operational Responsibilities Support Requests User Experience Resume Tips for This Role Highlight your relevant technical qualification prominently on your resume. Emphasize experience or skills related to customer support and the IAFIS application . Include projects or experiences that demonstrate your ability to assist users with technical applications. Use exact keywords from the job description naturally to align with ATS requirements. Avoid including unsupported claims or unrelated technologies that do not align with the job description. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Do not include unrelated job experiences or skills that do not pertain to the role of Associate Analyst. How to Apply for Associate Analyst | IT Infrastructure at DigiGov Apply Now — DigiGov Open the supplied official Apply URL and confirm the job title and company. Prepare a resume aligned with the supplied skills, responsibilities, qualification, and experience requirement. Complete the official application form accurately and avoid unsupported claims. Submit the application and save the confirmation or application reference if the portal provides one. Record the application date and monitor the official company portal or registered email for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — DigiGov NexisGrow.com does not charge any fees for job applications. DigiGov DigiGov is a technology company based in Delhi, India offering on-site IT infrastructure solutions. The company operates within the technology sector, focusing on support and operations for government domains. This role is part of DigiGov ’s operations team, delivering practical IT services to Indian Army personnel. The team supports the IAFIS application and manages customer interactions through a ticket management solution . Responsibilities include guiding Indian Army personnel during onboarding, handling calls, and assigning tickets as needed. Coordination is maintained to ensure smooth service delivery. This role provides early-career exposure to customer support and ticket management in a governmental IT environment. It offers hands-on experience with real-world applications and operational workflows within a public sector context. Company Details Industry Technology Location Delhi, India Connect With Us Careers Apply Now Website 🔗 southasiacareers.deloitte.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for this role? Eligibility Tap to expand + Answer Candidates with a relevant technical qualification from the eligible batches of 2024, 2025, and 2026 can apply. ? What technical skills are most important for this role? Skills Tap to expand + Answer Customer Support, IAFIS Application, and Ticket Management Solution are the most important skills for this role. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary Display is 'Not Disclosed'. ? What should I expect after applying? Hiring Process Tap to expand + Answer The exact hiring stages are not specified in the job posting. ? How should I prepare for the interview? Preparation Tap to expand + Answer Review the IAFIS application, practice customer support scenarios, familiarize yourself with ticket management solutions, prepare to discuss your technical qualifications, and understand the onboarding process. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Delhi. ? What career exposure can this role provide? Growth Tap to expand + Answer This role provides exposure to customer support and operational responsibilities within a governmental context. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Highlight your technical qualification, customer support experience, familiarity with the IAFIS application, and any relevant projects. ? Is there a last date to apply? Application Tap to expand + Answer Not specified in the job posting. ? Is there a probation period? Probation Tap to expand + Answer Not specified in the job posting. ? What is the work environment like for this role? Culture Tap to expand + Answer The role involves collaboration with Indian Army personnel for customer support. ? Can freshers apply for this role? Fresher Tap to expand + Answer Yes, the role is open to freshers as specified in the experience requirement. 🔗 Explore More on NexisGrow More jobs in Delhi Browse all Tech jobs Latest Fresher jobs More jobs at DigiGov Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com