📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company CSC 👥 Experience Fresher 🎓 Qualification Bachelor's Degree in Computer Science, IT, Engineering, or Related Field 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹6–9 LPA* 🏢 Industry Technology 🛠 Key Skills IT Service Management Incident Management Problem Management Service Desk Operations Customer Service Skills Technology Service Management Analyst at CSC — Full Details & How to Apply CSC is seeking a Technology Service Management Analyst in Bengaluru, Karnataka, India , offering freshers a chance to kickstart their careers in IT Service Management with a competitive salary of ₹6–9 LPA* . This role is designed for individuals eager to develop their skills in a pivotal area of technology. The demand for Technology Service Management Analyst jobs is surging as organizations increasingly prioritize efficient service delivery. This role is crucial for CSC 's operational success, ensuring that customer satisfaction is maintained through effective incident and problem management. As companies invest in IT service management, fresh talent is essential to meet these growing needs. CSC , founded in 1959 , boasts a global presence with over 70,000 employees , specializing in innovative technology solutions and services. The company's focus on fostering a collaborative culture and investing in employee development makes it an attractive employer for aspiring IT professionals. With a commitment to excellence, CSC recruitment is geared towards nurturing fresh talent in the tech industry. We encourage 2024, 2025, 2026 graduates with a Bachelor's Degree in Computer Science, IT, Engineering, or Related Field to apply. This role is ideal for those with fresher experience , looking to embark on a rewarding career path in IT service management, while enjoying a competitive salary of ₹6–9 LPA* . In this role, you will gain hands-on experience with essential skills such as IT Service Management , Incident Management , Problem Management , and Service Desk Operations . This exposure will not only enhance your customer service skills but also open doors to advanced positions in IT service management, setting you apart from peers in similar roles. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Technology Service Management Analyst at CSC is responsible for ensuring seamless IT service delivery through effective incident and problem management, directly impacting customer satisfaction and operational efficiency. Monitor and manage incidents using ITSM tools to ensure timely resolution and minimize service disruption, enhancing overall service quality. Utilize problem management techniques to identify root causes and prevent future incidents, contributing to improved service reliability. Collaborate with cross-functional teams, including development and operations, to enhance service delivery and streamline service desk operations . Analyze service desk performance metrics to identify areas for improvement and implement targeted solutions for operational excellence. Take ownership of service requests, ensuring customer satisfaction through effective communication and adherence to incident management protocols. Document processes and procedures to maintain a knowledge base for future reference, supporting continuous improvement in service delivery. Engage with clients to troubleshoot issues, providing exceptional customer service skills and support to resolve their concerns effectively. This role fosters an ownership culture, empowering analysts to make impactful contributions to service management and customer satisfaction at CSC . Required Skills & Technical Competencies The ideal candidate for the Technology Service Management Analyst position at CSC should possess a strong foundation in essential technical skills relevant to IT service management. Technical Skills IT Service Management — entry — essential for managing service delivery and ensuring compliance with industry standards. Incident Management — entry — critical for resolving issues quickly and maintaining operational continuity. Problem Management — entry — helps in reducing recurring incidents, enhancing overall service quality. Service Desk Operations — entry — involves managing user requests and ensuring efficient service delivery. Customer Service Skills — entry — vital for interacting with clients and resolving their issues effectively. When showcasing these technical skills in your resume or interview, emphasize specific experiences or projects that demonstrate your proficiency in each area. Eligibility Criteria This role is specifically designed for fresh graduates eager to start their careers in IT service management. Candidates must hold a Bachelor's Degree in Computer Science , IT , Engineering , or a related field. Eligible batches include 2024 , 2025 , and 2026 graduates, ensuring fresh talent is brought into the company. This role is specifically designed for freshers , providing an entry point into the IT service management field. A minimum academic performance of 60% is preferred to ensure candidates have a solid understanding of technical concepts. Having a portfolio or GitHub showcasing relevant projects or internships can provide a competitive edge. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting your educational background and any relevant projects or internships that demonstrate your technical skills. Pro tip: Tailor your application to emphasize your hands-on experience with ITSM tools and any relevant coursework or projects. Salary for Technology Service Management Analyst at CSC 💰 Compensation ₹6–9 LPA* The advertised compensation for the Technology Service Management Analyst role at CSC is ₹6–9 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Technology Service Management Analyst Upskilling with the right resources significantly enhances your chances of selection for this role by equipping you with essential skills and knowledge. Recommended Courses & Resources IT Service Management — This course provides foundational knowledge crucial for effective IT service delivery. KodNest — Offers practical insights into service desk operations and customer service skills. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to the specific job description — Ensure alignment with the role's requirements. ❌ Neglecting to showcase relevant skills or experiences — Always highlight applicable coursework or projects. ❌ Overloading the resume with technical jargon without context — Use clear language to explain your skills. ❌ Not preparing for potential interview questions related to IT Service Management — Practice common scenarios. ❌ Ignoring the importance of a cover letter — This is a missed opportunity to express your interest and fit for the role. ❌ Submitting applications without proofreading — Errors can reflect poorly on your attention to detail. Before You Apply — Checklist ✅ Research CSC 's recent projects and initiatives to tailor your application effectively. ✅ Update your resume to reflect relevant skills and experiences related to the job. ✅ Prepare a cover letter that highlights your interest in IT Service Management. ✅ Gather any necessary documents, such as transcripts or certificates, for the application. ✅ Ensure your LinkedIn profile is up-to-date and reflects your resume. ✅ Practice common interview questions related to IT service management. ✅ Follow the application instructions carefully to avoid any mistakes. ✅ Set reminders for application deadlines to ensure timely submission. Resume Tailoring & ATS Keywords for Technology Service Management Analyst Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Technology Service Management Incident Management Problem Management Service Desk Operations Customer Service Skills ITSM Tools Service Delivery Client Support Performance Metrics Cross-Functional Collaboration Documentation Root Cause Analysis Resume Tips for This Role Highlight relevant coursework or projects related to IT Service Management to demonstrate your knowledge. Emphasize customer service experience, even if it's from non-technical roles, to showcase your interpersonal skills. Include any internships or practical experience in IT or related fields to strengthen your application. Optimize your resume for ATS by incorporating keywords from the job description. Avoid including unrelated work experience that does not demonstrate your fit for this specific role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Do not include unrelated work experience that does not demonstrate your fit for this specific role. How to Apply for Technology Service Management Analyst at CSC Apply Now — CSC Visit the application portal and create an account to start your application. Upload your resume in PDF format, ensuring it is tailored to the job description. Fill out the application form accurately, providing all required information. After submission, you can expect a confirmation email regarding your application status. Use the application portal to track your application progress and updates. Applications reviewed on a rolling basis — early submission recommended. Apply Now — CSC NexisGrow.com does not charge any fees for job applications. CSC CSC , founded in 1959 , is headquartered in Falls Church, Virginia , and has established a significant global footprint with over 70,000 employees across various countries, including a robust presence in Bengaluru, Karnataka . The company has consistently been a leader in technology services, providing innovative solutions to clients worldwide. With a focus on IT service management, CSC offers a range of products including cloud services and cybersecurity solutions . Their comprehensive IT service management solutions are designed to streamline operations for businesses in diverse industries, ensuring efficiency and security in their technological frameworks. CSC has received numerous accolades for its workplace culture, including a Glassdoor rating of 4.0 . The company emphasizes employee satisfaction through various development programs and initiatives, fostering a supportive environment that encourages growth and innovation among its workforce. Recently, CSC has expanded its offerings in cloud computing , aligning with the industry's shift towards digital transformation. This strategic move includes investments in advanced technologies and partnerships that enhance their service capabilities, positioning the company for future growth. For freshers in Technology, CSC serves as an excellent career launchpad, providing opportunities to learn from industry leaders and gain hands-on experience with cutting-edge technologies. The company's commitment to employee development ensures that new hires are well-equipped to thrive in their careers. Company Details Industry Technology Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 hczw.fa.us2.oraclecloud.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Technology Service Management Analyst at CSC? Eligibility Tap to expand + Answer Candidates with Bachelor's Degree in Computer Science, IT, Engineering, or Related Field and Fresher experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: IT Service Management, Incident Management, Problem Management, Service Desk Operations, Customer Service Skills. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹6–9 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at CSC? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: IT Service Management, Incident Management, Problem Management, Service Desk Operations, Customer Service Skills. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Technology Service Management Analyst interview? Preparation Tap to expand + Answer (1) Core concepts of IT Service Management, Incident Management, Problem Management, Service Desk Operations, Customer Service Skills, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) CSC research, (5) Clear communication. ? What is the work culture like at CSC? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Tech jobs Latest Fresher jobs More jobs at CSC Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. 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