📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Convera 👥 Experience 3+ years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹18–₹30 LPA 🏢 Industry Technology 🛠 Key Skills JavaScript Python PowerShell MCP REST/SOAP APIs JSON OAuth 2.0 Microsoft Graph API Microsoft 365 ServiceNow AI Engineer – ITSM & Enterprise Automation at Convera — Full Details & How to Apply Convera is seeking an AI Engineer – ITSM & Enterprise Automation in Pune, Maharashtra, India to enhance ITSM and enterprise automation. With a competitive salary of ₹18–₹30 LPA , this role offers a unique chance to work with cutting-edge AI technologies. The demand for AI-driven ITSM solutions is surging as companies seek to enhance operational efficiency, making this role crucial for Convera 's growth. As organizations increasingly rely on automation to streamline processes, the expertise of an AI Engineer becomes pivotal in developing innovative solutions that meet these evolving needs. Founded in 2020 , Convera has quickly scaled to a significant player in the technology sector, focusing on innovative AI solutions for enterprise automation. The company’s commitment to leveraging advanced technologies positions it as a leader in the field, making it an attractive employer for those looking to advance their careers in AI. This role is ideal for 2023, 2024, 2025, 2026 graduates with a background as Any Graduate and 3+ years experience . The competitive salary of ₹18–₹30 LPA reflects the value placed on skilled professionals in this high-demand area. As an AI Engineer, you will gain exposure to a diverse tech stack including JavaScript , Python , PowerShell , ServiceNow , and Microsoft Graph API . This role not only enhances your technical skills but also opens doors to advanced positions in AI engineering, providing a clear pathway for career progression within a rapidly growing company. 📊 Role Difficulty: Medium | Competition Level: High | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the AI Engineer – ITSM & Enterprise Automation role at Convera is to leverage AI technologies to enhance IT operations and automate service requests, driving efficiency and user satisfaction. Build AI-driven IT operations using Python to automate incident management and streamline service requests, ensuring a seamless user experience. Configure AI agents for employee self-service with Microsoft 365 and ServiceNow , enhancing user interaction and reducing manual intervention. Collaborate with cross-functional teams, including product management and UX design, to create agentic workflows that improve operational efficiency. Develop metrics to measure the performance of AI solutions, targeting a 20% reduction in incident resolution time through data-driven insights. Take ownership of designing knowledge-ingestion pipelines to streamline document processing, enhancing knowledge management across platforms. Document workflows and technical specifications to ensure clarity and facilitate future enhancements, promoting a culture of continuous improvement. Engage with clients to troubleshoot issues and provide solutions, enhancing customer satisfaction through effective problem-solving and technical expertise. This role fosters an ownership culture, allowing you to make a direct impact on operational efficiency and user satisfaction through innovative AI solutions. Required Skills & Technical Competencies The ideal candidate for the AI Engineer position must possess a robust skill set in programming and automation technologies to effectively contribute to ITSM and enterprise automation initiatives. Technical Skills JavaScript — advanced — essential for developing interactive features in AI applications, enhancing user engagement. Python — advanced — used for backend development and automation scripts, focusing on libraries like Pandas and NumPy for data processing. PowerShell — intermediate — utilized for automating administrative tasks in Windows environments, crucial for ITSM operations. REST/SOAP APIs — intermediate — knowledge is vital for integrating various enterprise platforms like ServiceNow and Okta . Microsoft Graph API — intermediate — understanding is necessary for accessing Microsoft 365 services and data integration. When showcasing these technical skills in your resume or interview, emphasize specific projects or experiences that demonstrate your proficiency and impact in real-world applications. Eligibility Criteria This role is designed for recent graduates and experienced professionals who are eager to innovate in AI-driven IT operations and enterprise automation. Any graduate is eligible, as diverse educational backgrounds can bring unique perspectives to AI engineering. Batches from 2023 to 2026 are encouraged to apply, providing fresh talent to drive innovation. Candidates with 3+ years of experience are preferred, but freshers with relevant skills may also be considered. A minimum academic performance of 60% is expected to ensure a strong foundational knowledge. Having a portfolio or GitHub showcasing relevant projects can significantly enhance a candidate's application. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting relevant skills and experiences. Include links to your portfolio or GitHub to showcase your projects. Pro tip: Tailor your application to highlight specific experiences with Python and ServiceNow , as these are critical for this role. Salary for AI Engineer – ITSM & Enterprise Automation at Convera 💰 Compensation ₹18–₹30 LPA The advertised compensation for the AI Engineer – ITSM & Enterprise Automation role at Convera is ₹18–₹30 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for AI Engineer – ITSM & Enterprise Automation Upskilling with the right resources significantly enhances your chances of selection for this specific role by aligning your skills with industry demands. Recommended Courses & Resources JavaScript — Essential for developing automation scripts and applications in ITSM. Python — Widely used for AI and automation tasks, crucial for this role. MCP — Validates your skills in Microsoft technologies relevant to enterprise automation. Power BI — Important for data visualization and reporting in ITSM processes. KodNest — Offers hands-on experience in coding, beneficial for practical applications. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Highlight relevant skills for the AI Engineer role. ❌ Neglecting specific projects — Include experiences that demonstrate your technical capabilities. ❌ Using generic language — Focus on quantifiable achievements in previous roles. ❌ Overlooking teamwork — Showcase collaboration in your application. ❌ Submitting an error-filled resume — Proofread to maintain professionalism. ❌ Not preparing for technical interviews — Practice relevant coding challenges. Before You Apply — Checklist ✅ Research Convera 's recent projects and technologies to tailor your application. ✅ Prepare a targeted resume that highlights relevant skills and experiences. ✅ Gather references who can speak to your technical abilities and work ethic. ✅ Ensure your LinkedIn profile is updated and aligns with your resume. ✅ Practice coding challenges relevant to the technologies listed in the job description. ✅ Prepare thoughtful questions to ask during the interview about the role and company. ✅ Submit your application through the provided link, ensuring all fields are completed. ✅ Follow up on your application status after a week to express continued interest. Resume Tailoring & ATS Keywords for AI Engineer – ITSM & Enterprise Automation Optimizing your resume for ATS is crucial for ensuring your application passes initial screenings for this role. ATS Keywords to Include AI Engineer ITSM automation JavaScript Python PowerShell REST APIs ServiceNow Microsoft Graph API Conversational AI Workflow orchestration Knowledge management Enterprise integration Resume Tips for This Role Highlight your experience with AI technologies and specific projects related to ITSM automation. Emphasize skills in JavaScript and Python, showcasing relevant coursework or projects. Include a portfolio link that demonstrates your technical skills and problem-solving capabilities. Optimize your resume with keywords from the job description to pass ATS filters. Avoid including unrelated work experience that does not showcase your technical skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic job descriptions that do not reflect your specific contributions and achievements. How to Apply for AI Engineer – ITSM & Enterprise Automation at Convera Apply Now — Convera Visit the application portal and create an account. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form with accurate personal and educational details. After submission, expect a confirmation email regarding your application status. Use the application portal to track your application progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Convera NexisGrow.com does not charge any fees for job applications. Convera Convera was founded in 2020 and is headquartered in Pune, Maharashtra . With a focus on AI-driven enterprise solutions, Convera has rapidly expanded its global footprint, serving clients across multiple continents. The company has grown significantly, establishing itself as a key player in the technology sector with a commitment to innovation. The core offerings of Convera include advanced ITSM automation and enterprise integrations. Utilizing technologies such as ServiceNow , Nexthink , and Rezolve.ai , Convera enhances operational workflows for businesses. The integration of AI technologies allows for seamless automation, making it easier for organizations to manage their IT services effectively. Convera has received positive reviews on Glassdoor, highlighting a collaborative culture and a focus on employee development. The company actively promotes learning through various programs and initiatives, ensuring that employees are equipped with the skills needed to thrive in the tech industry. This commitment to growth has fostered a supportive work environment. Recently, Convera secured funding to expand its AI capabilities, positioning itself as a leader in the ITSM automation space. This investment will enable the company to enhance its product offerings and explore new technologies, further solidifying its market presence. The focus on innovation is evident in its ongoing projects and partnerships. For freshers in technology, Convera offers a unique career launchpad. With opportunities to work with cutting-edge technologies such as Power Platform and Microsoft Graph API , new employees can gain invaluable experience in a high-demand field. The emphasis on mentorship and professional growth makes Convera an attractive choice for those starting their careers. Company Details Industry Technology Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 job-boards.eu.greenhouse.io Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for AI Engineer – ITSM & Enterprise Automation at Convera? Eligibility Tap to expand + Answer Candidates with Any Graduate and 3+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: JavaScript, Python, PowerShell, MCP, REST/SOAP APIs. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹18–₹30 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Convera? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: JavaScript, Python, PowerShell, MCP, REST/SOAP APIs. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the AI Engineer – ITSM & Enterprise Automation interview? Preparation Tap to expand + Answer (1) Core concepts of JavaScript, Python, PowerShell, MCP, REST/SOAP APIs, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Convera research, (5) Clear communication. ? What is the work culture like at Convera? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Tech jobs Latest Fresher jobs More jobs at Convera Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. 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