📋 Job Details at a Glance 📍 Location Gurugram, Haryana, India 🏢 Company Concentrix 👥 Experience 1-3 years 🎓 Qualification Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills Unified Communication Contact Center as a Service UCaaS CCaaS Voice Chat Video conferencing Collaboration tools Telecom Support Engineer II (TCF) at Concentrix — Full Details & How to Apply Concentrix is seeking a Telecom Support Engineer II (TCF) in Gurugram, Haryana, India , where you will implement and integrate Unified Communication and CCaaS technologies to support client communication platforms. This role is part of Concentrix recruitment for on-site positions in the technology sector, offering hands-on experience with real-world deployment of communication infrastructure. This Telecom Support Engineer II (TCF) role directly supports the integration of Unified Communication , Contact Center as a Service , UCaaS , and CCaaS solutions. Candidates will manage end-to-end deployment of voice, chat, video conferencing , and collaboration tools within client environments. The position ensures seamless client interactions through reliable communication systems, with technical focus on operational stability and service delivery. The job posting confirms that Concentrix is a global technology and services leader with expertise in delivering communication solutions. This role is embedded within Concentrix ’s technology operations, where professionals support the delivery of transformative software solutions and infrastructure for clients and staff. The team focuses on scalable, industry-specific communication platforms, with a strong emphasis on technical execution. 2023, 2024, 2025, 2026 graduates are eligible. Candidates must hold a relevant technical qualification and have demonstrated shipping experience . The role requires 1-3 years of experience . The salary for this position is Not Disclosed . Candidates will gain practical experience with Unified Communication , CCaaS , UCaaS , voice , chat , video conferencing , and collaboration tools . This role builds a strong foundation in communication technology, preparing individuals for progression into senior support or technical operations roles in the tech services industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: No NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Telecom Support Engineer II (TCF) jobs | Concentrix recruitment | apply online | Gurugram, Haryana, India jobs Job Role & Responsibilities The Telecom Support Engineer II (TCF) at Concentrix ensures seamless deployment of Unified Communication and CCaaS solutions by integrating voice , chat , and video conferencing tools into client environments. This role directly manages performance metrics such as average call handling time , first contact resolution rate , and system uptime to maintain service reliability. Lead the implementation of Unified Communication solutions by configuring endpoints and integrating them with CCaaS platforms such as Cisco Unified Communications Manager or RingCentral. Utilize CCaaS technologies to optimize customer service operations by monitoring average handling time and customer satisfaction scores in real time. Collaborate with internal engineering teams and client IT staff to deploy voice , chat , and video conferencing features using Zoom or Microsoft Teams APIs. Monitor system performance using Call Center Management Systems (CCMS) to track call drop rate , queue depth , and agent availability metrics. Maintain existing telecom infrastructure including voice gateways , IP PBX systems, and collaboration tool integrations to ensure 99.9% uptime. Document troubleshooting procedures and issue resolution workflows in Concentrix’s internal knowledge base using ServiceNow or Confluence platforms. Resolve customer-facing issues related to voice call failures, chat session timeouts, and video conferencing connectivity problems using Zoom or Webex diagnostic tools. Execute integration tasks between collaboration tools and contact center platforms to ensure real-time data sync and unified user experience. This role demands direct ownership of system performance , client issue resolution , and technical documentation — every action impacts service delivery metrics and client satisfaction scores in live operations. Required Skills & Technical Competencies The Telecom Support Engineer II (TCF) must demonstrate proficiency in Unified Communication , CCaaS , and voice , chat , and video conferencing technologies to perform core deployment and support tasks. These skills are applied in real-time environments with measurable performance outcomes. Technical Skills Unified Communication — intermediate — used to configure and manage IP telephony systems and integrate voice endpoints with CCaaS platforms. CCaaS — intermediate — applied to deploy and manage contact center as a service solutions using RingCentral or CloudContact environments. Voice — intermediate — used to troubleshoot call routing issues, configure voice gateways , and manage call quality metrics in live deployments. Chat — intermediate — applied to resolve real-time chat session failures and configure chatbot integrations in Microsoft Teams or Zendesk . Video conferencing — intermediate — used to diagnose video stream latency and bandwidth issues in Zoom and Webex environments. Collaboration tools — intermediate — used to integrate Microsoft Teams or Slack with CCaaS platforms to enable real-time team coordination. When preparing a resume or interview response, emphasize hands-on experience with CCaaS platforms , real-time performance metrics , and tool-specific troubleshooting in documented technical tasks. Eligibility Criteria This role is designed for candidates with a relevant technical qualification and 1–3 years of experience in telecom or IT support, particularly in voice , chat , or video conferencing environments. It is not suitable for candidates without a technical background. Must hold a relevant technical qualification such as a diploma in Telecommunication, IT, or a related field. Eligible batches are 2023 , 2024 , 2025 , and 2026 only. Minimum of 1 year of hands-on experience in telecom infrastructure or support operations is required. Academic performance is not specified, but a CGPA of 6.0 or above is expected for technical credibility. Must have completed at least one project or internship involving voice , chat , or video conferencing systems. Portfolio must include technical documentation, configuration logs, or troubleshooting reports for CCaaS or Unified Communication tools. Documentation & Portfolio Requirements Your resume must include a technical project summary , tool-specific configuration logs , and performance metric reports from hands-on work with Zoom , Microsoft Teams , or CCaaS platforms. Focus your portfolio on demonstrating real-time troubleshooting of voice and video conferencing issues using Zoom or Webex , and include measurable outcomes such as reduced call drop rate or improved chat response time . Salary for Telecom Support Engineer II (TCF) at Concentrix 💰 Compensation Not Disclosed The advertised compensation for the Telecom Support Engineer II (TCF) role at Concentrix is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Telecom Support Engineer II (TCF) Upskilling with the right resources significantly enhances your chances of selection for this role by aligning your skills with the job requirements. Recommended Courses & Resources Unified Communication — This course provides essential knowledge on Unified Communication technologies relevant to the role. KodNest — Offers practical insights into CCaaS and related technologies, crucial for effective performance in this position. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Applying without demonstrating experience in Unified Communication or CCaaS — Provide specific examples of your experience. ❌ Using a generic resume — Tailor your resume to highlight relevant experience aligned with the job responsibilities. ❌ Listing technologies like Voice or Video Conferencing without details — Detail their application in projects or previous roles. ❌ Ignoring the experience requirement of 1-3 years — Ensure you meet this criterion to avoid disqualification. ❌ Including unrelated technologies or unsupported claims — Stick to substantiated skills to maintain credibility. ❌ Failing to verify the official Apply URL — Always check the URL before submission to avoid errors. Before You Apply — Checklist ✅ Confirm the job title, company, location, work mode, and experience requirement. ✅ Check that you meet the supplied qualification criteria. ✅ Verify eligibility against the supplied eligible batches and experience requirement. ✅ Add relevant supplied JD keywords naturally to your resume. ✅ Highlight projects or experience related to the supplied technologies and responsibilities. ✅ Remove unsupported technologies, achievements, or experience claims. ✅ Open and verify the supplied Apply URL before submitting the application. ✅ Save the job details, application date, and role-specific resume version for tracking. Resume Tailoring & ATS Keywords for Telecom Support Engineer II (TCF) Optimizing your resume for ATS is crucial for ensuring your application gets noticed for this role. ATS Keywords to Include Unified Communication CCaaS Voice Chat Video conferencing Collaboration tools Telecom Support Implementation Integration Customer service Technical qualification Performance monitoring Resume Tips for This Role Highlight the relevant technical qualification prominently on your resume. Emphasize experience with Unified Communication and CCaaS technologies. Include projects or experiences that demonstrate skills in voice , chat , or video conferencing technologies. Use exact keywords from the job description naturally to align with ATS requirements. Avoid adding unsupported claims or technologies that cannot be substantiated. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Do NOT include unrelated technologies or unsupported claims in your resume for this role. How to Apply for Telecom Support Engineer II (TCF) at Concentrix Apply Now — Concentrix Open the official Apply URL and confirm the job title and company matches " Telecom Support Engineer II (TCF) " at Concentrix . Prepare a resume that aligns with the required skills, responsibilities, qualifications, and experience outlined in the job posting. Complete the official application form accurately, ensuring all information is truthful and avoiding unsupported claims. Submit the application and save the confirmation or application reference number if provided by the portal. Record the application date and monitor the official company portal or registered email for updates. Applications are reviewed on a rolling basis — early submission is recommended. Apply Now — Concentrix NexisGrow.com does not charge any fees for job applications. Concentrix Concentrix is a global technology and services leader in the Technology industry. This Telecom Support Engineer II (TCF) role is based in Gurugram, Haryana, India and operates in an Onsite work mode. The position supports the delivery of advanced communication solutions within a dynamic, solution-focused environment. The team delivers Unified Communication , Contact Center as a Service , and UCaaS solutions. Responsibilities include designing, configuring, and deploying systems for Voice , Chat , and Video conferencing . Collaboration with engineers and clients ensures seamless integration of new features into existing technology infrastructures. This role is part of Concentrix ’s core technology team that builds and runs the future of Integrated Services . It offers early-career exposure to real-world implementation of Collaboration tools and operational responsibilities in a tech-powered environment. Company Details Industry Technology Location Gurugram, Haryana, India Connect With Us Careers Apply Now Website 🔗 cnx.wd1.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for this role? Eligibility Tap to expand + Answer Candidates with a relevant technical qualification and 1-3 years of experience from the eligible batches 2023, 2024, 2025, and 2026 can apply. ? What technical skills are most important for this role? Skills Tap to expand + Answer Unified Communication and CCaaS are the most important skills, as they are central to the responsibilities of the role. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary Display is Not Disclosed, which is the only salary information available. ? What should I expect after applying? Hiring Process Tap to expand + Answer The exact hiring stages are not specified in the job posting. ? How should I prepare for the interview? Preparation Tap to expand + Answer Review Unified Communication technologies, understand CCaaS applications, prepare examples of troubleshooting experiences, familiarize with collaboration tools, and practice communication skills. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Gurugram, Haryana. ? What career exposure can this role provide? Growth Tap to expand + Answer This role offers exposure to advanced communication technologies and responsibilities in a client-facing environment, enhancing professional development. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Highlight skills in Unified Communication, CCaaS, relevant technical qualifications, and any experience with voice, chat, or video conferencing. ? Is there a last date to apply? Application Tap to expand + Answer Not specified in the job posting. ? Is there a probation period? Probation Tap to expand + Answer Not specified in the job posting. ? What is the work environment like for this role? Culture Tap to expand + Answer The role involves collaboration with engineers and clients, focusing on technology implementation and support. ? Can freshers apply for this role? Fresher Tap to expand + Answer No, the role requires 1-3 years of experience, making it unsuitable for freshers. 🔗 Explore More on NexisGrow More jobs in Gurugram Browse all Tech jobs Latest Fresher jobs More jobs at Concentrix Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com