📋 Job Details at a Glance 📍 Location Chennai, India 🏢 Company Concentrix 👥 Experience 2-4 years 🎓 Qualification Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills LAN WAN internet connectivity network-related issues hardware troubleshooting software troubleshooting gate access system printer configuration Sr. Technical Representative, IT Operations (TCF) at Concentrix — Full Details & How to Apply Concentrix is hiring a Sr. Technical Representative, IT Operations (TCF) in Chennai, India with a requirement for hands-on troubleshooting of LAN, WAN, and internet connectivity issues. This remote role offers direct access to real-world IT operations support, where candidates will resolve network-related problems and configure essential devices. This position is critical for maintaining uninterrupted IT services by diagnosing and resolving hardware and software issues. The role involves handling network-related problems such as LAN and WAN connectivity failures, as well as troubleshooting printer configurations and device setup. These responsibilities ensure that business operations remain functional through consistent technical support. The job posting identifies Concentrix as a provider of technology services, with this role embedded within its IT Operations team. The position is based in Chennai, India and operates remotely, with responsibilities focused on technical support for network infrastructure and device operations. The role is part of Concentrix recruitment for experienced technical representatives. Candidates with a relevant technical qualification and demonstrated shipping experience , along with 2-4 years of experience , are eligible. This role is open to 2024, 2025, 2026 graduates . The salary is Not Disclosed . You will gain practical experience in LAN , WAN , internet connectivity , network-related issues , hardware troubleshooting , software troubleshooting , gate access system , and printer configuration . This role provides foundational exposure to IT operations, which can lead to progression into more advanced technical support or network administration roles. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: No NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Search for Sr. Technical Representative, IT Operations (TCF) jobs , explore Concentrix recruitment opportunities, and find Chennai, India jobs with real technical exposure. Job Role & Responsibilities The Senior Technical Representative, IT Operations at Concentrix ensures uninterrupted LAN , WAN , and internet connectivity for business operations by diagnosing, resolving, and documenting technical issues. This role directly manages hardware troubleshooting and software troubleshooting to maintain system uptime and user productivity. Troubleshoot LAN connectivity issues by analyzing IP configuration, ping responses, and subnet masks to restore access for end-users. Diagnose and resolve WAN connectivity failures using traceroute commands and bandwidth monitoring tools to identify packet loss or latency. Resolve internet connectivity problems by testing DNS resolution, checking router status, and validating firewall rules on user devices. Perform hardware troubleshooting on desktops, laptops, and peripherals by testing power supply, ports, and physical connections using multimeter and diagnostic tools. Execute software troubleshooting by identifying application crashes, startup errors, and OS-level failures using event logs and Windows Event Viewer. Configure and deploy printer configuration for end-users, including setting up shared print queues, driver installations, and network printer discovery. Monitor system-wide technical issues using Concentrix’s IT monitoring dashboard to detect anomalies and trigger escalation workflows for unresolved faults. Document all technical issues, resolutions, and user interactions in the Concentrix Service Desk Ticketing System to support future troubleshooting and audit trails. This role demands direct ownership of gate access system issue resolution, where every fix impacts security access management and operational continuity for daily business functions. Required Skills & Technical Competencies The role requires a strong foundation in LAN , WAN , and internet connectivity troubleshooting, with hands-on experience in hardware troubleshooting and software troubleshooting to resolve real-time technical faults. All skills are applied in operational environments with defined tools and metrics. Technical Skills LAN — intermediate — used to diagnose and resolve local network connectivity issues using IP configuration, ARP tables, and ping commands in enterprise environments. WAN — intermediate — applied to identify and resolve cross-site connectivity failures using traceroute and bandwidth monitoring tools in distributed setups. Internet connectivity — intermediate — used to validate DNS resolution, HTTP/HTTPS access, and firewall rules to ensure end-user access to online services. Hardware troubleshooting — entry — performed on desktops, laptops, and peripherals using physical diagnostics, power testing, and device inspection tools. Software troubleshooting — entry — executed by analyzing Windows event logs, application error codes, and startup failures in user environments. Gate access system — entry — used to resolve authentication failures, RFID reader malfunctions, and access denial errors in physical security systems. Printer configuration — entry — applied to set up and manage network printers, print queues, and driver installations for end-user devices. When preparing your resume, emphasize hands-on experience with LAN , WAN , and printer configuration using real tools like ping , traceroute , and Windows Event Viewer in documented technical tasks. Eligibility Criteria This role is designed for candidates with a relevant technical qualification and 2–4 years of experience in technical support, hardware, or network operations, particularly in environments with printer configuration and gate access systems . Must hold a relevant technical qualification such as a Diploma in IT, B.Sc. in Computer Science, or equivalent. Eligible only for 2024 , 2025 , and 2026 batches, with no prior experience considered acceptable below 2 years. Minimum of 2 years of hands-on technical support experience, including exposure to LAN or printer configuration tasks. CGPA or academic performance is not specified, but a technical qualification must be directly relevant to the role. Must have completed at least one technical project or internship involving hardware troubleshooting or network connectivity setup. Portfolio must include documented logs or reports from past technical tasks such as printer configuration or internet connectivity troubleshooting. Documentation & Portfolio Requirements Your resume must include a clear section on technical tasks, such as LAN troubleshooting , printer setup , or hardware diagnostics , with specific tools used (e.g., ping, Event Viewer) and outcomes (e.g., restored access, resolved error code 0x80070002). For this role, prioritize showcasing a portfolio with documented LAN and printer configuration tasks, including tool names and resolution steps, to prove hands-on competence in real-world technical environments. Salary for Sr. Technical Representative, IT Operations (TCF) at Concentrix 💰 Compensation Not Disclosed The advertised compensation for the Sr. Technical Representative, IT Operations (TCF) role at Concentrix is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Sr. Technical Representative, IT Operations (TCF) Upskilling with the right resources can significantly improve your chances of selection for this specific role by enhancing your technical expertise and problem-solving skills. Recommended Courses & Resources internet connectivity — This course provides essential knowledge for troubleshooting network-related issues . KodNest — A practical approach to enhancing your technical skills in IT operations. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Applying without showing evidence of LAN or WAN troubleshooting experience — Provide specific examples of past work. ❌ Using a generic resume — Align your experience with the specific responsibilities outlined in the job description. ❌ Listing skills like hardware troubleshooting without details — Detail where these skills were applied in previous roles or projects. ❌ Ignoring the experience requirement of 2-4 years — Ensure you meet this criterion to avoid disqualification. ❌ Adding unrelated technologies or unsupported claims — Stick to substantiated experiences to avoid backfiring during the review process. ❌ Applying without verifying the official Apply URL — Confirm job details to avoid misunderstandings about the role. Before You Apply — Checklist ✅ Confirm the job title, company, location, work mode, and experience requirement. ✅ Check that you meet the supplied qualification criteria. ✅ Verify eligibility against the supplied eligible batches and experience requirement. ✅ Add relevant supplied JD keywords naturally to your resume. ✅ Highlight projects or experience related to the supplied technologies and responsibilities. ✅ Remove unsupported technologies, achievements, or experience claims. ✅ Open and verify the supplied Apply URL before submitting the application. ✅ Save the job details, application date, and role-specific resume version for tracking. Resume Tailoring & ATS Keywords for Sr. Technical Representative, IT Operations (TCF) Optimizing your resume for ATS is crucial for this role, as it ensures your application is seen by hiring managers. ATS Keywords to Include LAN WAN internet connectivity hardware troubleshooting software troubleshooting gate access system printer configuration technical support troubleshooting diagnose resolve deploy Resume Tips for This Role Highlight the relevant technical qualification prominently on your resume to meet the job requirements. Emphasize experience with LAN , WAN , and internet connectivity troubleshooting to align with the role's core responsibilities. Showcase a project that involved hardware or software troubleshooting to demonstrate practical experience. Use exact keywords from the job description naturally to improve ATS alignment without keyword stuffing. Avoid adding unsupported technologies or achievements that cannot be substantiated in your application. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Do not include unrelated skills or unsupported claims in your resume for this role. How to Apply for Sr. Technical Representative, IT Operations (TCF) at Concentrix Apply Now — Concentrix Open the official Apply URL and confirm the job title and company matches the position you're applying for. Prepare a resume that aligns with the required skills, responsibilities, qualifications, and experience outlined in the job description. Complete the official application form accurately, ensuring all information is truthful and avoiding unsupported claims. Submit the application and save the confirmation or application reference number if provided by the portal. Record the application date and monitor the official company portal or your registered email for updates. Applications are reviewed on a rolling basis — early submission is recommended. Apply Now — Concentrix NexisGrow.com does not charge any fees for job applications. Concentrix Concentrix is a technology company based in Chennai, India . It offers remote IT Operations support services. The Senior Technical Representative role operates in a remote work mode, focusing on day-to-day technical support within the technology industry. The team resolves LAN, WAN, and internet connectivity issues. They troubleshoot hardware and software, manage gate access systems, and configure printers and devices. Responsibilities include supporting end-user computing needs and monitoring system-wide technical issues. This role is part of Concentrix ’s IT operations function, where technical support is delivered to ensure smooth business operations. It provides hands-on experience in real-world network and device troubleshooting. This role offers early-career exposure to core IT operations through direct involvement in resolving network and device issues. It builds foundational skills in hardware, software, and system troubleshooting in a real-world environment. Company Details Industry Technology Location Chennai, India Connect With Us Careers Apply Now Website 🔗 cnx.wd1.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for this role? Eligibility Tap to expand + Answer Candidates with a relevant technical qualification and 2-4 years of experience from the eligible batches of 2024, 2025, and 2026 can apply. ? What technical skills are most important for this role? Skills Tap to expand + Answer LAN, WAN, internet connectivity, hardware troubleshooting, and software troubleshooting are the most important skills for this role. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary Display is 'Not Disclosed', which is the only salary information available in the job data. ? What should I expect after applying? Hiring Process Tap to expand + Answer The exact hiring stages are not specified in the job posting. ? How should I prepare for the interview? Preparation Tap to expand + Answer 1. Review LAN/WAN troubleshooting techniques. 2. Familiarize yourself with common hardware and software issues. 3. Prepare examples of past technical support experiences. 4. Understand the role's responsibilities thoroughly. 5. Practice problem-solving scenarios related to IT operations. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer This role is remote, as specified in the job posting. ? What career exposure can this role provide? Growth Tap to expand + Answer This role provides exposure to troubleshooting network issues, configuring devices, and supporting end-user computing needs, which are valuable for career development in IT. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Highlight skills in LAN/WAN troubleshooting, hardware and software support, technical qualifications, and relevant experience in IT operations. ? Is there a last date to apply? Application Tap to expand + Answer Not specified in the job posting. ? Is there a probation period? Probation Tap to expand + Answer Not specified in the job posting. ? What is the work environment like for this role? Culture Tap to expand + Answer The role involves providing technical support remotely, collaborating with engineers and end-users, although specific cultural details are not provided. ? Can freshers apply for this role? Fresher Tap to expand + Answer No, as the experience requirement is 2-4 years. 🔗 Explore More on NexisGrow More jobs in Chennai Browse all Tech jobs Latest Fresher jobs More jobs at Concentrix Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com