📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Citi 👥 Experience 1-3 years 🎓 Qualification Hands-on with SQL, REST APIs, APIs, CI/CD, Spark, Microservices. Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills SQL REST APIs APIs CI/CD Spark Microservices Applications Support Analyst at Citi — Full Details & How to Apply Citi is hiring for a Applications Support Analyst role in Pune, Maharashtra, India , with candidates required to have hands-on experience with SQL, REST APIs, CI/CD, Spark, and Microservices to support critical banking applications and resolve high-priority incidents within SLA timelines. This Applications Support Analyst role ensures the stability and performance of critical banking applications by managing and resolving high-priority incidents. The analyst will perform troubleshooting, incident response, and system monitoring using tools such as SQL , REST APIs , CI/CD pipelines, Spark , and microservices . These tools are directly used in production environments to maintain service availability and performance. The job posting specifies that this position is part of Citi ’s technology operations in Pune, Maharashtra, India. The role is designed for individuals with technical qualifications in APIs , CI/CD , and microservices , and is aligned with Citi ’s operational needs in supporting real-time banking applications. Citi is a global financial institution, and this role supports its technology infrastructure in a key Indian hub. 2023, 2024, 2025, 2026 graduates are eligible. Candidates must have hands-on with SQL, REST APIs, APIs, CI/CD, Spark, Microservices and demonstrated shipping experience. The role requires 1-3 years of experience . The salary is Not Disclosed . Applicants will gain hands-on experience with SQL , REST APIs , APIs , CI/CD , Spark , and Microservices in a live production environment. This exposure builds foundational skills in application lifecycle management and incident response, which are valuable for progressing into roles such as DevOps Engineer or Application Operations Specialist. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Partially NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Explore more Applications Support Analyst jobs , Citi recruitment , and Pune, Maharashtra, India jobs on our platform. Job Role & Responsibilities The Applications Support Analyst at Citi ensures uninterrupted operation of core banking applications in production by diagnosing failures, analyzing performance, and executing change management. This role directly impacts service availability, transaction processing, and customer-facing system stability through precise technical execution. Utilize SQL to query application logs and database tables to identify failure patterns and root cause events in real-time production environments. Investigate REST APIs to validate endpoint responses, detect malformed payloads, and troubleshoot integration failures between banking services and external systems. Conduct root cause analysis using SQL queries and API response logs to determine failure origins in microservice-based application stacks. Collaborate with development teams to resolve high-priority incidents by validating changes through CI/CD pipelines and reviewing deployment artifacts. Monitor application performance using metrics such as response time, error rate, and throughput to detect degradation and trigger corrective actions. Manage change management processes to validate application updates via CI/CD pipelines, ensuring rollback readiness and compliance with release schedules. Document incident resolutions with timestamps, error codes, and SQL query outputs to build a traceable support history for future troubleshooting. Perform failure recovery by executing recovery scripts and validating microservice health checks post-incident to restore service stability. This role demands direct ownership of incident resolution and service continuity, where every action influences system uptime , transaction accuracy , and customer service delivery in live banking environments. Required Skills & Technical Competencies The Applications Support Analyst must demonstrate hands-on proficiency in SQL , REST APIs , CI/CD , Spark , and Microservices to perform technical troubleshooting and maintain application stability in production systems. Technical Skills SQL — intermediate — used to extract and analyze application logs, database state, and error records for failure diagnosis in production environments. REST APIs — intermediate — used to validate endpoint behavior, inspect request/response payloads, and troubleshoot integration failures between banking services. CI/CD — intermediate — applied to verify deployment pipelines, validate release artifacts, and ensure rollback procedures are in place before production updates. Spark — entry — used to process large-scale application logs and performance data for batch analysis and trend detection in distributed environments. Microservices — intermediate — leveraged to assess service health, identify cascading failures, and validate inter-service communication in distributed application architectures. When preparing your resume or interview response, emphasize specific instances where you used SQL to analyze logs, REST APIs to validate integrations, or CI/CD to manage deployments in real-world environments. Eligibility Criteria This role is designed for candidates with a technical qualification in computer science, information technology, or a related field and 1–3 years of hands-on experience with SQL , REST APIs , or microservices in technical projects or internships. Must hold a degree in Computer Science, IT, or a related field with a minimum CGPA of 6.0 or equivalent. Eligible batches are 2023, 2024, 2025, and 2026 only. Must have 1–3 years of practical experience with SQL , REST APIs , or CI/CD in academic or project-based settings. Experience with Spark or microservices in a real-world application is preferred but not mandatory. Must have a portfolio demonstrating use of SQL queries, API integration, or deployment scripts in technical projects. Must submit a resume with clear technical project descriptions and measurable outcomes. Documentation & Portfolio Requirements Your resume must include specific project details such as SQL query outputs, REST API integration flows, and CI/CD deployment logs to demonstrate hands-on technical execution. For this role, prioritize showcasing a project where you used SQL to analyze logs, REST APIs to integrate services, or CI/CD to deploy a microservice — with clear metrics like error reduction or response time improvement. Salary for Applications Support Analyst at Citi 💰 Compensation Not Disclosed The advertised compensation for the Applications Support Analyst role at Citi is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Applications Support Analyst Upskilling with the right resources significantly enhances your chances of selection for the Applications Support Analyst role by aligning your skills with the job requirements. Recommended Courses & Resources SQL — Mastering SQL is essential for managing and querying databases effectively in this role. REST APIs — Understanding REST APIs is crucial for integrating and troubleshooting applications. CI/CD — Familiarity with CI/CD practices enhances your ability to streamline application deployments. Microservices — Knowledge of microservices architecture is vital for supporting scalable applications. KodNest — This resource provides hands-on experience with application support and development. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Applying without demonstrating experience with SQL — Provide specific examples of SQL usage. ❌ Using a generic resume — Tailor your resume to the specific responsibilities and skills required for this position. ❌ Listing technologies like REST APIs without details — Detail where REST APIs were applied in previous roles or projects. ❌ Ignoring the specified experience requirement — Ensure you meet the 1-3 years of relevant background. ❌ Adding unrelated technologies or unsupported claims — Stick to substantiated experiences to avoid disqualification. ❌ Failing to verify the official Apply URL — Always check the URL and job details before submission. Before You Apply — Checklist ✅ Confirm the job title, company, location, work mode, and experience requirement. ✅ Check that you meet the supplied qualification criteria. ✅ Verify eligibility against the supplied eligible batches and experience requirement. ✅ Add relevant supplied JD keywords naturally to your resume. ✅ Highlight projects or experience related to the supplied technologies and responsibilities. ✅ Remove unsupported technologies, achievements, or experience claims. ✅ Open and verify the supplied Apply URL before submitting the application. ✅ Save the job details, application date, and role-specific resume version for tracking. Resume Tailoring & ATS Keywords for Applications Support Analyst Optimizing your resume for ATS is crucial for ensuring your application stands out for the Applications Support Analyst role. ATS Keywords to Include SQL REST APIs APIs CI/CD Spark Microservices incident management troubleshooting root cause analysis service stability change management documentation Resume Tips for This Role Highlight hands-on experience with SQL prominently on your resume. Emphasize experience with REST APIs and Microservices as essential skills. Include projects or internships that involved troubleshooting applications or managing incidents. Use exact keywords from the job description naturally in your resume. Avoid adding unsupported technologies or experiences that cannot be substantiated in an interview. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Do not include unrelated experiences or unsupported claims in your resume for this role. How to Apply for Applications Support Analyst at Citi Apply Now — Citi Open the supplied official Apply URL and confirm the job title and company. Prepare a resume aligned with the supplied skills, responsibilities, qualification, and experience requirement. Complete the official application form accurately and avoid unsupported claims. Submit the application and save the confirmation or application reference if the portal provides one. Record the application date and monitor the official company portal or registered email for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — Citi NexisGrow.com does not charge any fees for job applications. Citi Citi is a technology-focused financial institution based in Pune, Maharashtra, India. This role operates onsite within the company’s technology sector, supporting critical banking applications. The position is part of a team that ensures application stability and performance in production environments. The Applications Support Analyst supports critical banking applications by resolving high-priority incidents, performing root cause analysis, and managing application failures. The team collaborates with development, infrastructure, and business teams to maintain service reliability and reduce incident frequency. This role provides early-career exposure to key banking technologies including SQL , REST APIs , CI/CD , Spark , and Microservices . These tools are vital in modern banking systems and offer hands-on experience with distributed systems and real-world application support. Company Details Industry Technology Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 citi.wd5.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for this role? Eligibility Tap to expand + Answer Candidates with a relevant technical qualification and 1-3 years of experience from the eligible batches of 2023, 2024, 2025, and 2026 can apply. ? What technical skills are most important for this role? Skills Tap to expand + Answer SQL, REST APIs, CI/CD, Spark, and Microservices are the most important technical skills for this role. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary Display is Not Disclosed, which is the only salary information available in the job data. ? What should I expect after applying? Hiring Process Tap to expand + Answer The exact hiring stages are not specified in the job posting. ? How should I prepare for the interview? Preparation Tap to expand + Answer Review SQL and REST APIs, practice troubleshooting scenarios, understand CI/CD processes, and prepare to discuss previous experiences with application support. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite, requiring candidates to work from the office in Pune, Maharashtra. ? What career exposure can this role provide? Growth Tap to expand + Answer This role provides exposure to critical banking applications and collaboration with development and infrastructure teams, enhancing technical and operational skills. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Highlight skills in SQL, REST APIs, incident management, and any relevant project experience in application support. ? Is there a last date to apply? Application Tap to expand + Answer Not specified in the job posting. ? Is there a probation period? Probation Tap to expand + Answer Not specified in the job posting. ? What is the work environment like for this role? Culture Tap to expand + Answer The role involves collaboration with development, infrastructure, and business teams, emphasizing teamwork and technical communication. ? Can freshers apply for this role? Fresher Tap to expand + Answer The posting does not explicitly state whether freshers are accepted, but the experience requirement is 1-3 years. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Tech jobs Latest Fresher jobs More jobs at Citi Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com