📋 Job Details at a Glance 📍 Location Bangalore, India 🏢 Company Cisco 👥 Experience 1-3 years 🎓 Qualification Hands-on with Python, JavaScript, AWS, GCP, Azure, APIs. Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills Python JavaScript AWS GCP Azure APIs CCaaS Omnichannel Routing Solutions Engineer (Customer Experience) at Cisco — Full Details & How to Apply Cisco is seeking a Solutions Engineer (Customer Experience) in Bangalore, India to lead technical discovery and architect customer experience solutions using Python and AWS . This role is part of Cisco ’s customer experience engineering initiatives, where technical leadership in CCaaS and omnichannel routing directly shapes enterprise customer engagement workflows. This Solutions Engineer (Customer Experience) role focuses on designing and implementing customer experience solutions using technologies such as Python , JavaScript , AWS , GCP , Azure , and APIs . The position involves technical discovery, solution architecture, and operational workflow optimization, with a core emphasis on CCaaS and omnichannel routing systems. These responsibilities ensure that customer interactions are streamlined and scalable within enterprise environments. The job posting specifies that this role is part of Cisco ’s technology operations in India. The position requires hands-on technical expertise and is based in Bangalore, India . Candidates will work within a team that designs customer experience solutions using cloud platforms and APIs , reflecting Cisco ’s focus on scalable, real-world technical implementations. 2023, 2024, 2025, 2026 graduates should apply if they have hands-on with Python, JavaScript, AWS, GCP, Azure, APIs and possess relevant technical qualification and demonstrated shipping experience . The role requires 1-3 years of experience . The salary is Not Disclosed . Applicants will gain practical experience with Python , JavaScript , AWS , GCP , Azure , and APIs . This role provides exposure to CCaaS and omnichannel routing technologies, offering a pathway to advanced technical roles in customer experience engineering and cloud-based solution design within large-scale enterprise environments. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: No NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Explore more Solutions Engineer (Customer Experience) jobs , Cisco recruitment , and Bangalore, India jobs on our platform. Job Role & Responsibilities The Solutions Engineer (Customer Experience) at Cisco designs and implements CCaaS and omnichannel routing solutions using Python and JavaScript , ensuring seamless customer engagement through cloud-based infrastructure on AWS , GCP , or Azure . This role directly impacts customer satisfaction and operational efficiency through measurable performance metrics. Lead technical discovery sessions to architect customer experience solutions using CCaaS technologies and APIs for real-time routing and service integration. Utilize Python to develop and optimize omnichannel routing logic that processes incoming customer requests and routes them to appropriate channels with 99.9% uptime. Collaborate with backend engineers and business stakeholders to implement customer engagement strategies using JavaScript for front-end interaction and APIs for service orchestration. Monitor performance metrics such as average response time , call drop rate , and customer satisfaction score (CSAT) to refine operational workflows on AWS and Google Cloud . Maintain and support existing codebases in Python and JavaScript , ensuring code quality and adherence to CI/CD pipelines on Azure or GCP . Document technical processes and create performance reports to improve knowledge sharing and operational transparency across cloud environments . Troubleshoot customer-facing issues using APIs and cloud logs to resolve routing failures and enhance user experience in real time. Design and deploy scalable customer experience workflows using Python scripts and JavaScript modules integrated with CCaaS platforms on AWS . This role demands direct ownership of solution design, implementation, and performance — every decision impacts customer satisfaction , system reliability , and operational efficiency in live customer environments. Required Skills & Technical Competencies The Solutions Engineer (Customer Experience) must demonstrate proficiency in Python , JavaScript , and cloud platforms such as AWS , GCP , and Azure to build, deploy, and maintain customer experience solutions using APIs and CCaaS technologies. Technical Skills Python — essential — used to develop and optimize omnichannel routing logic and API integrations in customer experience workflows. JavaScript — intermediate — used to create interactive web applications and enhance user interfaces in customer engagement platforms. AWS — intermediate — critical for deploying and managing cloud-based customer experience solutions with API-driven routing and monitoring. GCP — entry — used in multi-cloud strategies to support robust customer engagement with cloud-native routing services. Azure — entry — important for maintaining existing customer experience codebases and supporting CI/CD pipelines in cloud environments. APIs — essential — used to integrate CCaaS platforms with backend systems and enable real-time customer routing and service delivery. CCaaS — essential — central to designing and implementing customer experience solutions with multi-channel routing and service orchestration. Omni-channel Routing — intermediate — implemented using Python scripts and cloud-based logic to route customer interactions across channels with high accuracy. When showcasing these skills, emphasize hands-on shipping experience with Python scripts and cloud-based routing solutions in real-world customer experience projects. Eligibility Criteria This role is designed for candidates with a technical qualification in computer science or a related field and 1–3 years of hands-on experience in customer experience technologies, including cloud platforms and APIs . Must hold a degree in Computer Science , Information Technology , or a related technical discipline. Eligible batches are 2023 , 2024 , 2025 , and 2026 . Must have 1–3 years of hands-on experience in Python , JavaScript , or cloud-based customer experience solutions. Minimum CGPA of 6.0 or equivalent in academic records. Must have a portfolio demonstrating shipping experience with APIs , omnichannel routing , or cloud-based customer engagement solutions. Must have direct experience with Python scripts or JavaScript applications used in real customer experience workflows. Documentation & Portfolio Requirements Your resume must include a clear section on technical projects with Python or JavaScript code, cloud deployment details (e.g., AWS / GCP / Azure ), and performance metrics such as response time or CSAT achieved. Pro tip: Include a GitHub link or project documentation showing a working Python script that routes customer interactions via APIs on AWS or Google Cloud , with measurable performance results and error rate data. Salary for Solutions Engineer (Customer Experience) at Cisco 💰 Compensation Not Disclosed The advertised compensation for the Solutions Engineer (Customer Experience) role at Cisco is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Solutions Engineer (Customer Experience) Upskilling with the right resources significantly enhances your chances of selection for this specific role by aligning your skills with job requirements. Recommended Courses & Resources Python — Essential for automating tasks and developing solutions in this role. JavaScript — Crucial for building interactive web applications and enhancing user experience. AWS — Important for cloud services and infrastructure management relevant to the role. GCP — Valuable for understanding cloud solutions and services in customer experience. KodNest — Provides hands-on experience with coding and problem-solving skills necessary for the job. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Applying without demonstrating experience in Python or JavaScript — ensure to provide specific examples in your resume. ❌ Using a generic resume — tailor it to the specific responsibilities and skills mentioned in the job description. ❌ Listing technologies like AWS without details — detail where and how they were applied in your previous roles or projects. ❌ Ignoring the experience requirement of 1-3 years — apply only if you meet the relevant background. ❌ Adding unrelated technologies or unsupported claims — focus on relevant skills to increase ATS keywords. ❌ Failing to verify the official Apply URL — always check the job details before submission. Before You Apply — Checklist ✅ Confirm the job title, company, location, work mode, and experience requirement. ✅ Check that the candidate meets the supplied qualification criteria. ✅ Verify eligibility against the supplied eligible batches and experience requirement. ✅ Add relevant supplied JD keywords naturally to the resume. ✅ Highlight projects or experience related to the supplied technologies and responsibilities. ✅ Remove unsupported technologies, achievements, or experience claims. ✅ Open and verify the supplied Apply URL before submitting the application. ✅ Save the job details, application date, and role-specific resume version for tracking. Resume Tailoring & ATS Keywords for Solutions Engineer (Customer Experience) Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Solutions Engineer Customer Experience CCaaS Omnichannel Routing Python JavaScript AWS GCP Azure APIs Technical Leadership Operational Workflows Resume Tips for This Role Highlight your experience with Python and JavaScript prominently on your resume, as these are critical for the role. Include specific projects or experiences that demonstrate your skills in CCaaS and omnichannel routing . Showcase a project that involved cloud technologies like AWS or GCP to align with the job requirements. Use exact keywords from the job description naturally in your resume to improve ATS alignment. Avoid including unsupported claims or technologies that you cannot substantiate with experience. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Do not include unrelated technologies or unsupported claims in your resume for this role. How to Apply for Solutions Engineer (Customer Experience) at Cisco Apply Now — Cisco Open the official Apply URL and confirm the job title and company is correct. Prepare a resume aligned with the required skills, responsibilities, qualifications, and experience. Complete the official application form accurately and avoid unsupported claims. Submit the application and save the confirmation or application reference if provided. Record the application date and monitor the official company portal or registered email for updates. Applications are reviewed on a rolling basis — early submission is recommended. Apply Now — Cisco NexisGrow.com does not charge any fees for job applications. Cisco Cisco is a technology company based in Bangalore, India, offering onsite roles. It specializes in customer experience solutions, particularly in CCaaS and omnichannel routing . The Solutions Engineer (Customer Experience) role supports enterprise customer engagement through technical design and implementation. This team designs and implements customer experience solutions using Python , JavaScript , and cloud platforms like AWS , GCP , and Azure . They work with APIs , CCaaS , and automation tools to improve contact center workflows and customer self-service. Collaboration with engineers and stakeholders drives solution development. This role provides early-career exposure to cloud architecture, APIs , and customer experience technologies. It offers hands-on experience with CCaaS , omnichannel routing , and AI-driven engagement tools, building foundational skills in cloud and customer experience engineering. Company Details Industry Technology Location Bangalore, India Connect With Us Careers Apply Now Website 🔗 cisco.wd5.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for this role? Eligibility Tap to expand + Answer Candidates with a relevant technical qualification and 1-3 years of experience from the 2023, 2024, 2025, and 2026 batches. ? What technical skills are most important for this role? Skills Tap to expand + Answer Python, JavaScript, AWS, GCP, Azure, and APIs are crucial for the Solutions Engineer position. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary Display: Not Disclosed. ? What should I expect after applying? Hiring Process Tap to expand + Answer The exact hiring stages are not specified in the job posting. ? How should I prepare for the interview? Preparation Tap to expand + Answer 1. Review the job description and responsibilities. 2. Brush up on Python and JavaScript. 3. Familiarize yourself with CCaaS and omnichannel routing. 4. Prepare examples of past projects. 5. Practice technical problem-solving. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Bangalore, India. ? What career exposure can this role provide? Growth Tap to expand + Answer This role offers exposure to advanced customer experience technologies and potential leadership responsibilities in technical discovery. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Highlight skills in Python, JavaScript, AWS, CCaaS experience, and any relevant projects or internships. ? Is there a last date to apply? Application Tap to expand + Answer Not specified in the job posting. ? Is there a probation period? Probation Tap to expand + Answer Not specified in the job posting. ? What is the work environment like for this role? Culture Tap to expand + Answer The role involves collaboration with engineers and business stakeholders in an onsite setting. ? Can freshers apply for this role? Fresher Tap to expand + Answer No, the role requires 1-3 years of experience. 🔗 Explore More on NexisGrow More jobs in Bangalore Browse all Tech jobs Latest Fresher jobs More jobs at Cisco Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com