📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Checkmarx 👥 Experience 0-2 years 🎓 Qualification Bachelor's degree 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹4.5 – ₹7.5 LPA 🏢 Industry Technology 🛠 Key Skills Microsoft Windows Linux basic networking concepts user authentication IIS Apache Docker Microsoft SQL Server Salesforce CRM First Line Support Engineer at Checkmarx — Full Details & How to Apply Checkmarx is seeking a First Line Support Engineer in Pune, Maharashtra, India , offering freshers a unique opportunity to work remotely with cutting-edge technologies in a global environment. This role is pivotal as the demand for technical support roles continues to rise, emphasizing the importance of customer satisfaction and software reliability. The First Line Support Engineer position at Checkmarx is crucial in the technology sector, where companies are increasingly prioritizing robust technical support to enhance user experience. As a leader in application security, Checkmarx is at the forefront of this trend, ensuring that its clients receive top-notch service and support. What sets Checkmarx apart as an employer is its commitment to innovation and employee growth. Founded in 2006 , Checkmarx boasts over 1,000 employees globally and is recognized for its innovative security solutions. This role not only allows you to contribute to a leading company but also to be part of a culture that values collaboration and continuous improvement. We encourage 2022, 2023, 2024, 2025 graduates with a Bachelor's degree and 0-2 years experience to apply for this role, which offers a competitive salary ranging from ₹4.5 – ₹7.5 LPA . This is an excellent entry point for those looking to establish a career in technical support or software development. In this role, you will gain hands-on experience with essential skills such as Microsoft Windows , Linux , basic networking concepts , user authentication , IIS , Apache , Docker , Microsoft SQL Server , and Salesforce CRM . These skills are highly sought after in the tech industry and will open doors to advanced positions in technical support or software development. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The First Line Support Engineer at Checkmarx is pivotal in delivering exceptional technical support, ensuring that customer issues are resolved efficiently and effectively through various technologies. Analyze and troubleshoot technical support tickets using Salesforce CRM to ensure timely resolution of customer issues and enhance user satisfaction. Provide support for Microsoft Windows and Linux environments, ensuring optimal performance and addressing user concerns promptly. Collaborate with the development team to escalate unresolved issues, ensuring a seamless user experience and maintaining high service standards. Monitor and report on ticket resolution metrics to identify areas for improvement in the support process, enhancing overall efficiency. Document solutions and create knowledge base articles for future reference, contributing to the team's resource pool. Communicate effectively with clients to gather information and provide updates on ticket status, ensuring transparency and trust. Resolve user authentication issues, ensuring secure access to applications and services, thereby safeguarding client data. This role fosters an ownership culture where each engineer's contributions directly impact customer satisfaction and operational efficiency at Checkmarx . Required Skills & Technical Competencies The ideal candidate for the First Line Support Engineer position will possess a robust skill profile that aligns with the technical demands of the role. Technical Skills Microsoft Windows — entry — essential for troubleshooting user issues and ensuring smooth operations in the support environment. Linux — entry — practical application in server management and troubleshooting within Checkmarx 's tech stack. Basic networking concepts — entry — used daily to diagnose connectivity issues and ensure smooth operations. IIS — entry — knowledge of this web server is crucial for resolving related technical queries effectively. Apache — entry — familiarity with this web server aids in addressing client issues related to web applications. Microsoft SQL Server — entry — utilized for managing and querying databases relevant to support tasks. Salesforce CRM — entry — enhances efficiency in managing customer interactions and support tickets. Soft Skills & Professional Competencies Strong English communication skills — necessary for effective client interactions and documentation. Problem-solving abilities — critical for diagnosing and resolving technical issues efficiently. Attention to detail — ensures accuracy in ticket management and documentation. Time management — essential for prioritizing tasks and meeting resolution deadlines. Good to Have (Bonus Skills) Experience with Docker — unlocks opportunities for working on containerized applications. Familiarity with Salesforce CRM — enhances efficiency in managing customer interactions and support tickets. Knowledge of application security principles — provides a competitive edge in understanding Checkmarx 's core business. When showcasing these skills in your resume or interview, emphasize specific examples of how you have applied them in real-world scenarios. Eligibility Criteria This role is designed for recent graduates who are eager to start their careers in technical support within the technology sector. A Bachelor's degree in Information Technology , Computer Science , or a related field is required. Eligible batches include 2022 , 2023 , 2024 , and 2025 , allowing recent graduates to apply. While 1-2 years of experience is preferred, freshers with relevant skills and internships are encouraged to apply. A minimum CGPA of 6.0 is expected to demonstrate academic proficiency. Internship experience in technical support or related fields will be advantageous for applicants. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant skills, and any internship experiences that align with the role. Pro Tip: Highlight any hands-on experience with Salesforce CRM or Linux in your application to stand out as a candidate. Salary for First Line Support Engineer at Checkmarx 💰 Compensation ₹4.5 – ₹7.5 LPA The advertised compensation for the First Line Support Engineer role at Checkmarx is ₹4.5 – ₹7.5 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at Checkmarx The selection process for the First Line Support Engineer role is designed to assess both technical skills and cultural fit, ensuring candidates align with the company's values and requirements. 1 Online Assessment — 60 minutes — tests technical knowledge and problem-solving skills. 2 Technical Interview — focuses on networking concepts, OS troubleshooting, and web server management. 3 Behavioral Interview — assesses cultural fit and communication skills through scenario-based questions. 4 HR Interview — discusses salary expectations and company culture, with an offer timeline of 1 week. Topic-wise Preparation Guide Round 1: Online Assessment Networking fundamentals — essential for troubleshooting connectivity issues. — GeeksForGeeks Operating systems — understanding Windows and Linux environments. — Khan Academy Basic SQL queries — relevant for managing data in Microsoft SQL Server. — W3Schools Web server management — knowledge of IIS and Apache configurations. — YouTube Round 2: Technical Interview Salesforce CRM usage — depth in ticket management and client interactions. — Udemy Troubleshooting techniques — practical approaches to resolving technical issues. — HackerRank User authentication processes — understanding security protocols. — GeeksForGeeks Containerization with Docker — basics of deploying applications in containers. — freeCodeCamp Technical documentation — importance of clear and concise reporting. — MindTools Round 3: Behavioral Interview Behavioral questions using the STAR method — focusing on past experiences in teamwork. Scenario-based questions on conflict resolution — relevant to client interactions. Technical deep-dive on troubleshooting methodologies specific to the role . Timeline & Expectations The application to offer timeline typically spans about 2-3 weeks , allowing for thorough evaluation and feedback. Prepare by reviewing Checkmarx 's products and recent developments to align your answers with their current focus. Expected Interview Questions for First Line Support Engineer at Checkmarx The following questions are tailored to assess your expertise in the role's specific tech stack. Technical Questions How do you troubleshoot a Windows OS issue? Explain the difference between IIS and Apache web servers. What are the steps to resolve a user authentication failure? Describe how you would manage a support ticket in Salesforce CRM. What is Docker, and how does it benefit application deployment? How do you perform a basic SQL query to retrieve user data? Behavioral Questions Describe a time you resolved a conflict in a team setting. How do you prioritize multiple support tickets? Give an example of a challenging technical issue you faced and how you solved it. How do you ensure effective communication with clients? Role-Specific Questions What steps would you take to analyze a technical support case? How do you stay updated with the latest technologies relevant to this role? What strategies do you use to document technical solutions? Structure your answers using the STAR method to clearly articulate your experiences and thought processes. Resume Tailoring & ATS Keywords for First Line Support Engineer Optimizing your resume for ATS is crucial to ensure it passes initial screenings and highlights your relevant skills. ATS Keywords to Include First Line Support Engineer Technical Support Salesforce CRM Microsoft Windows Linux Networking User Authentication IIS Apache Docker Microsoft SQL Server Troubleshooting Resume Tips for This Role Highlight relevant technical skills from the job description to match the role's requirements. Emphasize any internship or project experience related to technical support. Include a link to your GitHub or portfolio showcasing relevant projects. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not pertain to the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include outdated technologies or irrelevant job experiences that do not align with the role. About Checkmarx Checkmarx was founded in 2006 and has expanded to serve over 1,500 customers across 40 countries , with its headquarters located in Tel Aviv, Israel . The company has established a significant global footprint, emphasizing its commitment to application security. Specializing in application security solutions , Checkmarx offers products such as static application security testing (SAST) and software composition analysis (SCA) . These tools are designed to help organizations identify vulnerabilities in their software development lifecycle. Recognized for its inclusive culture, Checkmarx has received high ratings on Glassdoor, reflecting its focus on employee satisfaction. The company fosters a collaborative work environment, offering programs that promote diversity and inclusion among its workforce. Recently, Checkmarx expanded its product offerings to include cloud-native security solutions , showcasing its dedication to innovation in the tech industry. This strategic move aligns with the growing demand for robust security measures in cloud environments. Joining Checkmarx as a fresher provides a solid foundation for a career in cybersecurity. The company offers mentorship programs and professional development opportunities, ensuring that new employees are well-equipped to navigate the complexities of the technology sector. Why Join Checkmarx as First Line Support Engineer? As a First Line Support Engineer at Checkmarx , you will gain invaluable experience in application security, enhancing your technical skills and career trajectory in a growing field. Hands-on experience with Microsoft SQL Server — develop your database management skills through real-world applications and projects. Exposure to Docker — acquire essential knowledge in containerization, a critical skill in modern software development practices. Career advancement opportunities — after 1-2 years , potential roles include Application Support Specialist or Technical Account Manager , paving the way for your professional growth. Continuous learning culture — benefit from regular training sessions and workshops designed to enhance your skills and keep you updated with industry trends. Flexible remote work model — enjoy a work-life balance that allows you to manage personal commitments while excelling in your role. According to NexisGrow.com, the role of a First Line Support Engineer at Checkmarx offers a unique blend of technical challenges and career growth, making it an ideal starting point for aspiring tech professionals. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for First Line Support Engineer at Checkmarx? Eligibility Tap to expand + Answer Candidates with Bachelor's degree and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Microsoft Windows, Linux, basic networking concepts, user authentication, IIS. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4.5 – ₹7.5 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Checkmarx? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Microsoft Windows, Linux, basic networking concepts, user authentication, IIS. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the First Line Support Engineer interview? Preparation Tap to expand + Answer (1) Core concepts of Microsoft Windows, Linux, basic networking concepts, user authentication, IIS, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Checkmarx research, (5) Clear communication. ? What is the work culture like at Checkmarx? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Tech jobs More jobs at Checkmarx Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. 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