📋 Job Details at a Glance 📍 Location Mumbai, Maharashtra, India 🏢 Company CGI 👥 Experience 5+ years 🎓 Qualification Bachelor’s Degree or equivalent 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹12–20 LPA 🏢 Industry Technology 🛠 Key Skills Axiom Oracle SQL/PLSQL Unix/Linux AutoSys ServiceNow Sr. Support Analyst at CGI — Full Details & How to Apply CGI is seeking a Sr. Support Analyst in Mumbai, Maharashtra, India , where you will leverage your 5+ years of experience to enhance client support using tools like Axiom and ServiceNow . This role allows you to directly influence client satisfaction and operational efficiency in a leading technology firm. The demand for skilled support analysts in the technology sector is rising, with roles like the Sr. Support Analyst being crucial for companies like CGI . As organizations increasingly rely on technology to streamline operations, the need for experts who can resolve technical issues and optimize support processes is more important than ever. This position not only addresses immediate client needs but also contributes to long-term operational success. What sets CGI apart as an employer is its extensive global presence and focus on employee development. Founded in 1976 , CGI boasts over 88,000 employees worldwide, making it one of the largest IT and business consulting services firms. The company is known for its robust training programs, which equip employees with the skills necessary to excel in their roles, including the Sr. Support Analyst position. We encourage 2023, 2024, 2025, 2026 graduates with a Bachelor’s Degree or equivalent and 5+ years experience to consider this role. With a competitive salary range of ₹12–20 LPA , this position is ideal for those looking to advance their careers in a reputable tech company. In this role, you will gain hands-on experience with essential tools such as Axiom , Oracle , SQL/PLSQL , Unix/Linux , AutoSys , and ServiceNow . These skills are increasingly sought after in the tech industry, opening doors to various career paths and opportunities for advancement within CGI and beyond. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Sr. Support Analyst at CGI is dedicated to enhancing client satisfaction by diagnosing and resolving issues efficiently, leveraging advanced technologies to ensure optimal service delivery. Diagnose and resolve client issues using Axiom , ensuring timely solutions that enhance user experience and satisfaction. Utilize SQL/PLSQL to extract and analyze data for reporting and performance metrics, driving informed decision-making across support operations. Collaborate with cross-functional teams, including Development and QA, to streamline support processes and improve service delivery efficiency. Monitor system performance metrics to proactively identify and address potential issues before they impact clients, ensuring uninterrupted service. Take ownership of support tickets, ensuring thorough documentation and follow-up to maintain high service standards and client trust. Create and maintain detailed documentation for processes and solutions, facilitating knowledge sharing within the team and improving overall efficiency. Engage directly with clients to troubleshoot issues, providing clear communication and support throughout the resolution process to enhance client relationships. This role fosters a culture of ownership, allowing analysts to directly impact client satisfaction and operational excellence through their expertise and proactive problem-solving. Required Skills & Technical Competencies The ideal candidate for the Sr. Support Analyst position must possess a robust technical skill profile to effectively manage and resolve client issues. Technical Skills Axiom — intermediate — critical for managing and analyzing support data to enhance user experience and operational efficiency. Oracle — intermediate — essential for database management, ensuring data integrity and availability in support operations. SQL/PLSQL — advanced — utilized daily for querying databases and generating reports that inform support strategies and performance metrics. Unix/Linux — intermediate — necessary for troubleshooting and managing server-side issues, ensuring system reliability and performance. ServiceNow — advanced — crucial for tracking support tickets and automating workflows, enhancing service delivery efficiency. When showcasing these technical skills in your resume or interview, emphasize specific projects or experiences where you applied these technologies effectively. Eligibility Criteria This role is designed for candidates with a strong technical foundation and relevant experience in support analysis, ready to contribute to a leading tech firm. Must hold a Bachelor's Degree in Computer Science, IT, or related fields to ensure relevant technical knowledge. Eligible batches include 2023 to 2026 , allowing recent graduates to apply and start their careers in a leading tech firm. A minimum of 5 years of experience is required, making it suitable for those transitioning from junior to senior support roles. A minimum academic performance of 60% is preferred to ensure a solid foundational knowledge in relevant subjects. Experience with internships or projects in relevant technologies will be an advantage, showcasing practical application of skills. Documentation & Portfolio Requirements Ensure your resume is formatted clearly, including your educational background, relevant experience, and specific technologies you have worked with. Pro tip: Highlight any direct experience with Axiom and ServiceNow in your application to stand out as a strong candidate for this role. Salary for Sr. Support Analyst at CGI 💰 Compensation ₹12–20 LPA The advertised compensation for the Sr. Support Analyst role at CGI is ₹12–20 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Sr. Support Analyst Upskilling with the right resources significantly enhances your chances of selection for the Sr. Support Analyst role at CGI . Recommended Courses & Resources Oracle — Mastering Oracle is crucial for database management in this role. SQL/PLSQL — Proficiency in SQL/PLSQL is essential for data manipulation and analysis. Unix/Linux — Understanding Unix/Linux systems is vital for troubleshooting and support tasks. KodNest — This course enhances coding skills, beneficial for technical support roles. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Highlight relevant skills for the Sr. Support Analyst role. ❌ Neglecting specific examples of problem-solving — Include detailed instances from past roles. ❌ Overloading your resume with irrelevant experience — Focus on key qualifications for this position. ❌ Not researching CGI's recent projects or culture — Prepare adequately for interviews. ❌ Ignoring the importance of clear documentation skills — Emphasize this in your application. ❌ Submitting a generic cover letter — Personalize it for the specific role and company. Before You Apply — Checklist ✅ Review the job description thoroughly to understand the required skills and responsibilities. ✅ Update your resume to reflect relevant experience and skills tailored to the Sr. Support Analyst role. ✅ Prepare a cover letter that highlights your interest in technology and your fit for CGI's culture. ✅ Gather any necessary documents, such as transcripts or certifications, to support your application. ✅ Check the application portal for any specific submission guidelines or requirements. ✅ Practice common interview questions related to technical support and problem-solving. ✅ Follow up on your application after submission to express continued interest. ✅ Ensure your LinkedIn profile is updated and aligns with your resume. Resume Tailoring & ATS Keywords for Sr. Support Analyst Optimizing your resume for ATS is crucial for standing out in the application process for the Sr. Support Analyst role. ATS Keywords to Include Support Analyst Axiom Oracle SQL/PLSQL Unix/Linux ServiceNow Technical Support Client Relations Data Analysis Problem Solving Documentation Collaboration Resume Tips for This Role Highlight your experience with Axiom and ServiceNow, as these are critical tools for the role. Emphasize any relevant internships or projects that demonstrate your technical skills and problem-solving abilities. Include specific metrics or outcomes from previous roles to showcase your impact on team performance. Optimize your resume with keywords from the job description to improve ATS compatibility. Avoid generic statements; focus on quantifiable achievements and relevant technical expertise. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including irrelevant work experience that does not relate to the Sr. Support Analyst role. How to Apply for Sr. Support Analyst at CGI Apply Now — CGI Visit the application portal and create an account if you don't have one. Upload your resume in PDF format, ensuring it is tailored to the job description. Fill out the application form accurately, paying attention to required fields. After submission, you will receive a confirmation email; keep an eye on your inbox for updates. Use the application portal to track your application status and any further steps. Applications are reviewed on a rolling basis — early submission is recommended. Apply Now — CGI NexisGrow.com does not charge any fees for job applications. CGI Founded in 1976 in Quebec, Canada, CGI has expanded its operations to over 40 countries , including a significant presence in Mumbai, Maharashtra . With a workforce of more than 88,000 employees , the company has established itself as a global leader in IT and business consulting services, providing innovative solutions to clients worldwide. CGI specializes in a range of services, including digital transformation , cybersecurity , and data analytics . The company leverages advanced technologies such as cloud computing and AI to deliver tailored solutions, ensuring clients can navigate the complexities of the digital age effectively. Recognized for its strong company culture, CGI has been featured on Glassdoor's 'Best Places to Work' list multiple times, highlighting its focus on employee satisfaction and development. The company offers various programs aimed at fostering talent, including mentorship initiatives and continuous learning opportunities for its workforce. Recently, CGI announced a strategic partnership with leading cloud providers, enhancing its service offerings and showcasing its commitment to innovation. This initiative is part of a broader strategy to invest in emerging technologies, further solidifying its position in the competitive technology landscape. For freshers in technology, CGI serves as a robust career launchpad, offering access to extensive resources and mentorship opportunities. The company's focus on professional development ensures that new employees are well-equipped to thrive in their careers, making it an ideal environment for growth and advancement. Company Details Industry Technology Location Mumbai, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 cgi.njoyn.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Sr. Support Analyst at CGI? Eligibility Tap to expand + Answer Candidates with Bachelor’s Degree or equivalent and 5+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Axiom, Oracle, SQL/PLSQL, Unix/Linux, AutoSys. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹12–20 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at CGI? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Axiom, Oracle, SQL/PLSQL, Unix/Linux, AutoSys. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Sr. Support Analyst interview? Preparation Tap to expand + Answer (1) Core concepts of Axiom, Oracle, SQL/PLSQL, Unix/Linux, AutoSys, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) CGI research, (5) Clear communication. ? What is the work culture like at CGI? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Mumbai Browse all Tech jobs Latest Fresher jobs More jobs at CGI Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com