📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company CGI 👥 Experience Fresher 🎓 Qualification Any Graduate 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹3–5 LPA 🏢 Industry Technology 🛠 Key Skills Service Desk IT Support End-User Support Troubleshooting Incident Management Ticket Management Customer Support Communication Service Desk Analyst / Service Desk Technician L1 at CGI — Full Details & How to Apply CGI is seeking a Service Desk Analyst / Service Desk Technician L1 in Pune, Maharashtra, India , where freshers can gain hands-on experience in IT support while contributing to 24×7 operations for the K Retail project. This role is an excellent starting point for those looking to begin their careers in the tech field. The demand for IT support roles is increasing as companies prioritize customer service and operational efficiency, making this Service Desk Analyst / Service Desk Technician L1 role crucial for CGI 's growth. As organizations invest in technology, the need for skilled professionals to manage service desk operations is more significant than ever, ensuring that end-users receive timely support and solutions. What makes CGI unique for this role is its extensive global presence, with over 77,000 employees providing IT and business consulting services across various sectors since its founding in 1976 . This scale not only offers a robust support system for employees but also fosters a culture of innovation and collaboration, making it an ideal workplace for aspiring IT professionals. We encourage 2024, 2025, 2026 graduates to apply, especially those with Any Graduate qualification and Fresher experience . The salary for this position ranges from ₹3–5 LPA , providing a competitive entry point into the technology sector. In this role, you will develop essential skills in Service Desk , IT Support , End-User Support , Troubleshooting , Incident Management , and Ticket Management . Working with these industry-standard tools and practices will not only enhance your technical expertise but also open doors for rapid advancement in your career within the tech-driven landscape. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Service Desk Analyst at CGI is to deliver exceptional IT support by resolving user issues efficiently and enhancing overall customer satisfaction through effective troubleshooting. Provide L1 technical support to end users by troubleshooting IT issues using ServiceNow for ticket management. Utilize incident management skills to log and track service tickets, ensuring timely resolution of user queries and enhancing customer support . Collaborate with cross-functional teams, including network and application support, to address complex technical issues effectively. Monitor ticket resolution metrics to ensure adherence to service level agreements (SLAs) and improve response times. Take ownership of user incidents from logging to resolution, ensuring a seamless support experience for all clients. Document troubleshooting steps and solutions in the knowledge base for future reference and team training, enhancing end-user support . Engage with clients directly to understand their issues and provide effective solutions, thereby enhancing overall customer satisfaction . At CGI , we foster an ownership culture where each Service Desk Analyst directly impacts user experience and contributes to the success of our IT support operations. Required Skills & Technical Competencies The ideal candidate for the Service Desk Technician L1 role must possess a strong foundation in essential IT support skills to effectively troubleshoot and resolve technical issues. Technical Skills Service Desk — entry — Essential for providing effective IT support through ticketing systems like ServiceNow . IT Support — entry — Crucial for diagnosing and resolving hardware and software issues in a timely manner. End-User Support — entry — Necessary for assisting clients with technical problems, ensuring a positive user experience. Troubleshooting — entry — Involves systematic problem-solving techniques to identify and fix IT issues efficiently. Incident Management — entry — Evaluated through the ability to manage service tickets and track resolution progress. Ticket Management — entry — Used to log and monitor service tickets, ensuring timely responses to user queries. Customer Support — entry — Engaging with clients to understand their issues and provide effective solutions. Communication — entry — Vital for effectively conveying technical information to users and collaborating with teams. When showcasing these technical skills in your resume or interview, emphasize your hands-on experience with ticket management systems and your ability to resolve IT issues efficiently. Eligibility Criteria This role is designed for recent graduates eager to start their careers in IT support and contribute to effective service delivery. Any Graduate — Diverse educational backgrounds are welcomed to enhance problem-solving capabilities. Batches 2024, 2025, and 2026 — Specifically targeted to attract fresh talent ready to enter the workforce. No prior experience required — Ideal for freshers looking to start their careers in IT . Strong foundation in IT-related subjects — While not mandatory, it is advantageous for understanding technical issues. Relevant internships or projects in IT support — Candidates with these experiences will have an edge in the selection process. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant skills, and any internships or projects related to IT support . Pro tip: Highlight any hands-on experience with ticket management systems and your ability to resolve technical issues effectively in your application. Salary for Service Desk Analyst / Service Desk Technician L1 at CGI 💰 Compensation ₹3–5 LPA The advertised compensation for the Service Desk Analyst / Service Desk Technician L1 role at CGI is ₹3–5 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Service Desk Analyst / Service Desk Technician L1 Upskilling with the right resources significantly improves your chances of selection for the Service Desk Analyst / Service Desk Technician L1 role at CGI . Recommended Courses & Resources Service Desk — This course provides essential skills for effective IT support and incident management. KodNest — Offers practical troubleshooting techniques that are crucial for end-user support. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to the specific skills and responsibilities listed in the job description. — Customize your resume for each application. ❌ Neglecting to highlight relevant technical skills or certifications that align with the role. — Ensure your skills section is relevant. ❌ Overlooking the importance of clear communication skills in both the resume and during interviews. — Showcase your communication abilities prominently. ❌ Submitting applications without proofreading for errors, which can reflect poorly on attention to detail. — Always review your application before submission. ❌ Not preparing for common interview questions related to IT support and troubleshooting scenarios. — Practice typical interview questions. ❌ Ignoring the significance of following up after submitting an application to express continued interest. — Send a follow-up email to reinforce your interest. Before You Apply — Checklist ✅ Research CGI 's company culture and values to align your application with their expectations. ✅ Update your resume to reflect relevant skills and experiences tailored to the Service Desk Analyst role. ✅ Prepare a cover letter that highlights your enthusiasm for IT support and your understanding of the role. ✅ Gather any necessary documents, such as transcripts or certificates, to support your application. ✅ Ensure your LinkedIn profile is updated and reflects your interest in IT roles. ✅ Practice common interview questions related to IT support to build confidence. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Follow the application link and complete all required fields accurately. Resume Tailoring & ATS Keywords for Service Desk Analyst / Service Desk Technician L1 Optimizing your resume for ATS is crucial for securing an interview for the Service Desk Analyst / Service Desk Technician L1 position at CGI . ATS Keywords to Include Service Desk IT Support End-User Support Troubleshooting Incident Management Ticket Management Customer Support Communication Technical Support Problem-Solving Service Level Agreements Documentation Resume Tips for This Role Highlight any relevant coursework or projects related to IT support to demonstrate your knowledge. Emphasize communication skills, as they are vital for interacting with end-users effectively. Include any internships or practical experiences that showcase your troubleshooting abilities. Optimize your resume for ATS by using keywords from the job description to increase visibility. Avoid including unrelated work experience that does not pertain to the IT support role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Do not include unrelated work experience or excessive personal information that does not pertain to the role. How to Apply for Service Desk Analyst / Service Desk Technician L1 at CGI Apply Now — CGI Visit the application portal and create an account if you don't have one. Upload your resume in PDF format, ensuring it is tailored to the job description. Fill out the application form accurately, providing all required information. After submission, expect a confirmation email regarding your application status. Use the application portal to track your application progress and any updates. Applications reviewed on a rolling basis — early submission recommended. Apply Now — CGI NexisGrow.com does not charge any fees for job applications. CGI CGI was founded in 1976 in Quebec, Canada, and has since grown to include over 400 locations worldwide , with a significant presence in Pune, Maharashtra . The company employs over 88,000 professionals globally, showcasing its extensive reach and influence in the technology sector. Known for its comprehensive IT and business consulting services, CGI specializes in software development , systems integration , and IT outsourcing . The company also offers innovative solutions in cloud computing and cybersecurity , ensuring clients have access to cutting-edge technology and support. CGI has received numerous accolades for its workplace culture, including a Glassdoor rating of 4.0 , which reflects high employee satisfaction and engagement. The company invests in employee development through extensive training programs and mentorship, fostering a supportive environment for career advancement. Recently, CGI has focused on digital transformation initiatives, enhancing its service offerings to meet evolving client needs. The company has also expanded its operations in Pune , investing in local talent and technology to strengthen its market position. Starting a career at CGI provides freshers with access to valuable resources and training programs, paving the way for long-term growth in the IT sector. With a commitment to nurturing talent, CGI offers a robust foundation for those looking to build a successful career in technology. Company Details Industry Technology Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 cgi.njoyn.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Service Desk Analyst / Service Desk Technician L1 at CGI? Eligibility Tap to expand + Answer Candidates with Any Graduate and Fresher experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Service Desk, IT Support, End-User Support, Troubleshooting, Incident Management. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹3–5 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at CGI? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Service Desk, IT Support, End-User Support, Troubleshooting, Incident Management. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Service Desk Analyst / Service Desk Technician L1 interview? Preparation Tap to expand + Answer (1) Core concepts of Service Desk, IT Support, End-User Support, Troubleshooting, Incident Management, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) CGI research, (5) Clear communication. ? What is the work culture like at CGI? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Tech jobs Latest Fresher jobs More jobs at CGI Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com