📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company CBTS 👥 Experience 0-2 years 🎓 Qualification Bachelor's degree in Computer Science, Information Technology, Computer Applications (BCA), or a related technical stream 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹3.5 – ₹5.5 LPA 🏢 Industry Technology 🛠 Key Skills server support network web application server patching infrastructure backups deployment protocols ticketing tools IT security compliance frameworks Jr. Engineer - IT Operations Support at CBTS — Full Details & How to Apply CBTS is seeking a Jr. Engineer - IT Operations Support in Bengaluru, Karnataka, India , offering freshers a chance to work with cutting-edge IT infrastructure and tools. This role is ideal for those looking to kickstart their careers in technology, especially in a growing field that is essential for modern businesses. The demand for Jr. Engineer - IT Operations Support jobs is surging as organizations increasingly depend on robust digital infrastructures. As companies like CBTS expand their operations, the need for skilled professionals to ensure IT stability and efficiency becomes critical. This role not only supports daily operations but also enhances overall service delivery and user satisfaction. CBTS , founded in 1991 , employs over 1,500 professionals and is recognized for its innovative IT solutions. The company’s focus on employee development makes it a notable employer in the tech sector. Joining CBTS means becoming part of a culture that values growth, collaboration, and cutting-edge technology. This position is perfect for 2022, 2023, 2024, 2025 graduates with a Bachelor's degree in Computer Science, Information Technology, Computer Applications (BCA), or a related technical stream . Candidates should have 0-2 years experience and can expect a competitive salary ranging from ₹3.5 – ₹5.5 LPA . In this role, you will gain hands-on experience with essential skills such as server support , network management, web application deployment, server patching , and IT security compliance frameworks. This foundational experience will pave the way for advanced positions in IT operations, making it an excellent stepping stone for your career. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Jr. Engineer - IT Operations Support at CBTS is crucial for maintaining system integrity and performance, ensuring seamless operations through effective support and proactive monitoring of IT infrastructure. Monitor system infrastructure and provide first-level server support using ServiceNow to track and resolve incidents efficiently. Perform scheduled server patching to enhance IT security and ensure compliance with industry standards. Collaborate with the network team to troubleshoot connectivity issues and optimize performance metrics. Document incident reports and system performance metrics to identify areas for operational improvement. Take ownership of incident resolution processes, ensuring timely updates to stakeholders through effective communication. Communicate effectively with team members to ensure clear documentation of system incidents and resolutions. Assist in client-facing support, addressing technical queries and providing solutions related to web applications . This role fosters an ownership culture, allowing you to directly impact operational efficiency and client satisfaction through your contributions. Required Skills & Technical Competencies The ideal candidate for the Jr. Engineer - IT Operations Support position will possess a blend of technical and soft skills essential for effective IT operations. Technical Skills Server Support — entry — critical for maintaining system uptime and performance through proactive monitoring and issue resolution. Network Fundamentals — entry — essential for troubleshooting connectivity issues within the company's infrastructure. Web Application Knowledge — entry — used daily to support and monitor web-based applications critical to business operations. IT Security Awareness — entry — foundational knowledge of compliance frameworks ensures adherence to industry standards. Soft Skills & Professional Competencies Effective Communication — necessary for documenting incidents and collaborating with cross-functional teams. Problem-Solving — essential for addressing technical queries and providing timely solutions. Attention to Detail — critical for ensuring accurate documentation of system incidents and performance metrics. Time Management — vital for prioritizing tasks and meeting incident resolution deadlines. Good to Have (Bonus Skills) Familiarity with cloud technologies — opens opportunities for involvement in cloud migration projects. Basic programming skills — enhances problem-solving capabilities in IT operations. Knowledge of database management — useful for supporting web applications and ensuring data integrity. When showcasing these skills in your resume or interview, emphasize your practical experience and understanding of specific tools and technologies relevant to the role. Eligibility Criteria This role is designed for recent graduates eager to start their careers in IT operations support with a solid technical foundation. Candidates must hold a Bachelor's degree in Computer Science , Information Technology , or a related technical field. Eligible batches include 2022 , 2023 , 2024 , and 2025 , targeting fresh graduates ready to enter the workforce. No prior experience is required, making this role ideal for entry-level candidates. A minimum academic performance of 60% is preferred to ensure a solid understanding of technical concepts. Having a GitHub portfolio showcasing relevant projects can give candidates an edge in the selection process. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting relevant experiences and skills. Include links to your GitHub portfolio to showcase your technical projects. Pro tip: Tailor your application to highlight specific experiences with ticketing tools and server support to stand out in the selection process. Salary for Jr. Engineer - IT Operations Support at CBTS 💰 Compensation ₹3.5 – ₹5.5 LPA The advertised compensation for the Jr. Engineer - IT Operations Support role at CBTS is ₹3.5 – ₹5.5 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Selection Process at CBTS The selection process for the Jr. Engineer - IT Operations Support role is designed to identify candidates with the right technical skills and cultural fit. 1 Online Aptitude Test — 60 minutes, assessing logical reasoning and basic technical knowledge. 2 Technical Interview — focuses on server support, network fundamentals, and IT security concepts. 3 Behavioral Interview — evaluates cultural fit and problem-solving abilities through scenario-based questions. 4 HR Interview — discusses salary expectations and company culture, with an offer timeline of 1-2 weeks. Topic-wise Preparation Guide Round 1: Online Aptitude Test Logical Reasoning — essential for problem-solving in IT operations — Khan Academy Basic Mathematics — relevant for data analysis tasks — Khan Academy Technical Fundamentals — foundational knowledge in IT support — GeeksForGeeks Situational Judgement — assessing decision-making skills in IT scenarios — MindTools Round 2: Technical Interview Server Management — understanding server patching and maintenance — GeeksForGeeks Network Troubleshooting — depth in diagnosing connectivity issues — HackerRank IT Security Basics — knowledge of compliance frameworks — Coursera Web Application Support — familiarity with monitoring tools — W3Schools Incident Management — using ticketing systems effectively — GeeksForGeeks Round 3: Behavioral Interview Team Collaboration — STAR method to discuss teamwork experiences — MindTools Conflict Resolution — handling disagreements in a technical context — MindTools Technical Deep-Dive — specific questions on server and network operations — GeeksForGeeks Timeline & Expectations The application to offer timeline is typically 1-2 weeks, allowing candidates to prepare adequately for each stage. Focus on demonstrating both technical skills and cultural fit throughout the selection process. Expected Interview Questions for Jr. Engineer - IT Operations Support at CBTS These questions are based on the role's actual tech stack and responsibilities. Technical Questions Explain the process of server patching and its importance. What steps would you take to troubleshoot a network connectivity issue? Describe how you would document an incident in a ticketing tool. What are the key components of IT security compliance frameworks? How do you monitor the performance of web applications? What tools would you use for infrastructure backups? Behavioral Questions Describe a time when you resolved a technical issue under pressure. How do you prioritize tasks when managing multiple incidents? Can you give an example of effective teamwork in a project? How would you handle a disagreement with a colleague? Role-Specific Questions What interests you about IT Operations Support? How would you approach learning new technologies in this role? What do you believe is the most critical skill for success in this position? Structure your answers using the STAR method to provide clear and concise responses. Resume Tailoring & ATS Keywords for Jr. Engineer - IT Operations Support Optimizing your resume for ATS is crucial for standing out in the application process. ATS Keywords to Include IT Operations Server Support Network Troubleshooting Web Applications Incident Management Ticketing Tools IT Security Compliance Frameworks Infrastructure Backups Deployment Protocols Technical Support Fresh Graduate Resume Tips for This Role Highlight relevant coursework or projects related to IT operations. Emphasize any internships or practical experience in technical support. Include a GitHub link showcasing your technical projects. Optimize for ATS by using keywords from the job description. Avoid including unrelated work experience that does not demonstrate relevant skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Do not include irrelevant experience that does not pertain to IT operations. About CBTS Founded in 1991 , CBTS is headquartered in Cincinnati, Ohio , and has a significant operational presence in Bengaluru, Karnataka, India . With a workforce of over 1,000 employees in India alone, the company has established a strong global footprint in the IT services sector. CBTS specializes in a range of IT solutions, including cloud services , managed IT services , and IT consulting . The company caters to various industries, providing tailored solutions that meet specific client needs, ensuring high levels of customer satisfaction. The company culture at CBTS is recognized for its collaborative environment, earning positive reviews on Glassdoor. Employee development programs, including mentorship and training initiatives, have contributed to a workplace that values growth and innovation, making it an attractive option for professionals. Recently, CBTS has expanded its service offerings in cloud computing and cybersecurity , reflecting its adaptability to evolving market demands. This strategic expansion positions the company to better serve its clients and stay ahead in the competitive technology landscape. For freshers in technology, CBTS offers a robust platform for career growth. With opportunities to work on diverse projects involving cutting-edge technologies, new employees can gain invaluable experience that sets the foundation for a successful career in IT. Why Join CBTS as Jr. Engineer - IT Operations Support? Joining CBTS as a Jr. Engineer - IT Operations Support provides a unique opportunity to develop essential skills in IT operations while working with experienced professionals in a supportive environment. Hands-on Experience — Gain practical skills in server patching and infrastructure backups , crucial for a successful career in IT operations. Ticketing Tools Proficiency — Learn to effectively use ServiceNow for incident management, a vital skill in IT support roles. Career Advancement — After 1-2 years, potential career paths include roles such as IT Operations Analyst or Systems Administrator , enhancing your career trajectory. Continuous Learning Culture — CBTS promotes a culture of professional development through mentorship programs and training opportunities. Flexible Work Model — The hybrid work model allows for a balanced lifestyle while gaining valuable work experience in a supportive setting. According to NexisGrow.com, starting your career at CBTS as a Jr. Engineer - IT Operations Support positions you for growth in a rapidly evolving technology landscape, making it a strategic choice for aspiring IT professionals. Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Jr. Engineer - IT Operations Support at CBTS? Eligibility Tap to expand + Answer Candidates with Bachelor's degree in Computer Science, Information Technology, Computer Applications (BCA), or a related technical stream and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: server support, network, web application, server patching, infrastructure backups. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹3.5 – ₹5.5 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at CBTS? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: server support, network, web application, server patching, infrastructure backups. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Jr. Engineer - IT Operations Support interview? Preparation Tap to expand + Answer (1) Core concepts of server support, network, web application, server patching, infrastructure backups, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) CBTS research, (5) Clear communication. ? What is the work culture like at CBTS? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Tech jobs More jobs at CBTS Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com