📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Capco (A Wipro Company) 👥 Experience Fresher 🎓 Qualification Bachelor's Degree in Computer Science, Information Technology, Software Systems, or Related Field 📅 Eligible Batch 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹5 LPA* 🏢 Industry Technology 🛠 Key Skills Application Support Incident Management Troubleshooting Customer Service Technical Documentation ATP – Production Support at Capco (A Wipro Company) — Full Details & How to Apply Capco , a Wipro Company, is seeking fresh talent for the ATP – Production Support role in Bengaluru, Karnataka, India , offering a competitive salary of ₹5 LPA* and hands-on experience in application support. This position is crucial for those looking to launch their careers in technology, especially in a field that prioritizes seamless user experiences. The demand for ATP – Production Support jobs is on the rise as companies increasingly focus on delivering flawless application performance. As businesses prioritize customer satisfaction, roles like this become essential for ensuring application reliability and swift incident resolution, making it a pivotal position within Capco 's service delivery framework. Capco is known in the technology sector due to its specialization in financial services technology solutions and its global workforce of over 5,000 employees . Founded in 1998 , the company fosters a culture of innovation and collaboration, making it an ideal environment for freshers to grow their skills and advance their careers in IT support. This role is perfect for 2023, 2024, 2025 graduates with a Bachelor's Degree in Computer Science, Information Technology, Software Systems, or Related Field . Candidates should have fresher experience and will benefit from a salary of ₹5 LPA* , making it an attractive entry point into the tech industry. In this position, you will gain valuable experience in Application Support , Incident Management , Troubleshooting , and Customer Service . These skills are increasingly sought after in the tech industry, opening doors to various career paths and opportunities for rapid advancement within Capco . 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the ATP – Production Support role at Capco is to ensure optimal application performance and user satisfaction through effective incident management and technical support. Monitor application performance using ServiceNow to identify and resolve incidents, ensuring minimal downtime and optimal user experience. Utilize Troubleshooting skills to diagnose and fix application issues, enhancing overall functionality and user satisfaction. Collaborate with development and QA teams to facilitate seamless application deployment and updates, ensuring adherence to quality standards. Track and report on incident resolution metrics to improve service delivery and response times, contributing to operational excellence. Document technical processes and create user guides for internal teams, ensuring clarity and consistency in application support. Prepare and maintain Technical Documentation to support application operations and user training, enhancing knowledge transfer. Engage with clients to understand issues and provide timely solutions, directly impacting customer satisfaction and retention. Ownership of these responsibilities fosters a culture of accountability, allowing team members to make a direct impact on service quality and user experience. Required Skills & Technical Competencies The ATP – Production Support role requires a foundational skill set in application support and incident management to effectively address user needs and maintain system uptime. Technical Skills Application Support — entry — critical for maintaining system uptime and user satisfaction through proactive monitoring and issue resolution. Incident Management — entry — essential for quickly resolving user issues using ServiceNow to minimize disruption to services. Troubleshooting — entry — used daily to identify and resolve application errors, ensuring smooth operations and user experience. Technical Documentation — entry — necessary for creating clear guides and reports that facilitate team communication and knowledge sharing. Customer Service — entry — evaluated through feedback from users and clients, ensuring a high standard of support and satisfaction. When showcasing these technical skills in your resume or interview, emphasize specific experiences or projects that demonstrate your proficiency and understanding of each skill. Eligibility Criteria This role is designed for recent graduates eager to start their careers in technology and application support. Candidates must hold a Bachelor's Degree in Computer Science , Information Technology , or related fields. Eligible batches include 2023 , 2024 , and 2025 , allowing fresh graduates to apply early in their careers. This role is specifically for freshers , making it ideal for recent graduates without prior work experience. A minimum academic performance of 60% is preferred to ensure a strong foundational knowledge base. Having a portfolio or GitHub showcasing relevant projects can give candidates an advantage in the selection process. Documentation & Portfolio Requirements Ensure your resume is clear and concise, including your educational background, relevant skills, and any projects that demonstrate your technical abilities. Pro tip: Highlight any hands-on experience with ServiceNow or similar tools in your application to stand out. Salary for ATP – Production Support at Capco (A Wipro Company) 💰 Compensation ₹5 LPA* The advertised compensation for the ATP – Production Support role at Capco (A Wipro Company) is ₹5 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for ATP – Production Support Upskilling with the right resources significantly enhances your chances of selection for the ATP – Production Support role by equipping you with essential skills and knowledge. Recommended Courses & Resources Application Support — This course provides foundational knowledge in application support, crucial for troubleshooting and incident management. KodNest — This resource enhances your technical skills, making you more adept at handling production support challenges. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume specifically for the ATP – Production Support role — Customize your resume to align with the job description. ❌ Neglecting to highlight relevant technical skills — Ensure your technical skills are prominently featured. ❌ Overlooking the importance of customer service experience — Include any customer service roles to showcase your communication abilities. ❌ Submitting a generic cover letter — Write a tailored cover letter that addresses Capco and the specific role. ❌ Ignoring application deadlines — Keep track of deadlines to avoid missing out on opportunities. ❌ Not preparing for potential technical questions — Practice common technical questions related to application support. Before You Apply — Checklist ✅ Research Capco and its services to understand the company better before applying. ✅ Update your resume to reflect relevant skills and experiences for the role. ✅ Prepare a tailored cover letter that highlights your interest in the ATP – Production Support position. ✅ Gather necessary documents, such as transcripts and certificates, for the application. ✅ Ensure your LinkedIn profile is updated and aligns with your resume. ✅ Practice common interview questions related to application support and troubleshooting. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Follow up on your application status after submission to express continued interest. Resume Tailoring & ATS Keywords for ATP – Production Support Optimizing your resume for ATS is crucial for the ATP – Production Support role to ensure it passes initial screenings and reaches hiring managers. ATS Keywords to Include Application Support Incident Management Troubleshooting Customer Service Technical Documentation Bengaluru Freshers Full Time Capco Wipro Production Support IT Support Resume Tips for This Role Highlight relevant coursework or projects related to application support and troubleshooting. Emphasize any customer service experience, even if informal, to showcase communication skills. Include links to your GitHub or portfolio to demonstrate practical skills and projects. Optimize your resume with keywords from the job description to pass ATS screening. Avoid including unrelated work experience that does not pertain to the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Do not include unrelated work experience in your resume for this role, as it can dilute your qualifications. How to Apply for ATP – Production Support at Capco (A Wipro Company) Apply Now — Capco (A Wipro Company) Visit the application portal and create an account to start your application. Upload your resume, ensuring it is tailored to the ATP – Production Support role. Fill out the application form accurately, providing all required information. After submission, you can expect a confirmation email regarding your application status. Track your application through the portal for updates on the hiring process. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Capco (A Wipro Company) NexisGrow.com does not charge any fees for job applications. Capco (A Wipro Company) Capco was founded in 1998 and is headquartered in London , with a significant operational presence in Bengaluru, Karnataka, India . The company has grown to employ over 5,000 professionals across various global locations, emphasizing its commitment to the financial services technology sector. This extensive footprint allows Capco to serve clients in over 30 countries . Capco specializes in innovative solutions such as digital transformation , risk management , and regulatory compliance . The company leverages advanced technologies, including cloud computing and AI-driven solutions , to enhance its service offerings. Notable products include Capco's Digital Banking Solutions and Risk Management Platforms , which are tailored to meet the evolving needs of financial institutions. The culture at Capco is reflected in its high ratings on Glassdoor, showcasing a positive work environment and strong employee satisfaction. The company has been recognized with awards such as the Great Place to Work certification, highlighting its commitment to employee development and engagement. Programs like Capco Academy provide ongoing training and mentorship opportunities for staff. Recently, Capco has expanded its service offerings in cloud technology and AI-driven solutions , positioning itself at the forefront of industry trends. The company has also announced strategic partnerships with leading tech firms to enhance its capabilities in digital services . This expansion reflects Capco's proactive approach to adapting to market demands. Starting a career at Capco offers freshers exposure to cutting-edge technology and a robust network of industry professionals. With a focus on application support and incident management , new employees can gain valuable experience in critical areas of technology. The company’s commitment to innovation ensures that freshers are well-equipped for future challenges in the tech landscape. Company Details Industry Technology Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 job-boards.greenhouse.io Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for ATP – Production Support at Capco (A Wipro Company)? Eligibility Tap to expand + Answer Candidates with Bachelor's Degree in Computer Science, Information Technology, Software Systems, or Related Field and Fresher experience are eligible. Eligible batches: 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Application Support, Incident Management, Troubleshooting, Customer Service, Technical Documentation. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹5 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Capco (A Wipro Company)? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Application Support, Incident Management, Troubleshooting, Customer Service, Technical Documentation. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the ATP – Production Support interview? Preparation Tap to expand + Answer (1) Core concepts of Application Support, Incident Management, Troubleshooting, Customer Service, Technical Documentation, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Capco (A Wipro Company) research, (5) Clear communication. ? What is the work culture like at Capco (A Wipro Company)? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Tech jobs More jobs at Capco (A Wipro Company) Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com