📋 Job Details at a Glance 📍 Location Gurugram, Haryana, India 🏢 Company BT Group 👥 Experience 2+ years 🎓 Qualification Bachelor's Degree in Computer Science, Information Technology, Electronics, or Related Field 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹2.81 LPA (As per the job listing) 🏢 Industry Technology 🛠 Key Skills CCNA Certification Network Operations SD-WAN Troubleshooting Customer Support Request Fulfilment Engineer at BT Group — Full Details & How to Apply BT Group is seeking a Request Fulfilment Engineer in Gurugram, Haryana, India , where you'll leverage your CCNA certification to enhance network operations and customer support. This role is pivotal in driving efficient service delivery, making it an ideal opportunity for tech-savvy professionals looking to advance their careers. The demand for skilled network operations professionals is rising, making this role crucial for BT Group 's service delivery in India. As organizations increasingly rely on robust network infrastructures, the need for proficient Request Fulfilment Engineers has never been more significant. This position directly contributes to enhancing customer satisfaction through timely and efficient request fulfilment. Founded in 1846, BT Group has over 100,000 employees globally, making it one of the largest telecommunications companies in the world. The company is known for its innovation and customer service, providing a supportive environment that fosters professional growth. Joining BT Group means being part of a legacy of excellence in technology. This role is perfect for 2023, 2024, 2025, 2026 graduates with a Bachelor's Degree in Computer Science, Information Technology, Electronics, or Related Field and 2+ years experience . The position offers a competitive salary of ₹2.81 LPA (As per the job listing) , making it an attractive entry point into the tech industry. In this role, you'll work with essential skills such as Network Operations , SD-WAN , and Troubleshooting , which will open doors to advanced positions in network technology. The exposure to cutting-edge technologies will set you apart from peers in traditional network roles, paving the way for a robust career trajectory. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Request Fulfilment Engineer at BT Group is pivotal in managing network requests, ensuring optimal service delivery through advanced SD-WAN technology and effective troubleshooting. Manage and execute network requests using SD-WAN technology to ensure seamless service delivery and enhance client connectivity. Utilize Troubleshooting skills to diagnose and resolve network issues quickly, minimizing downtime for customers and maintaining service quality. Collaborate with the Customer Support team to gather feedback and improve service processes, ensuring client satisfaction. Monitor performance metrics to ensure compliance with service level agreements (SLAs) , enhancing operational efficiency. Take ownership of project tasks, ensuring timely completion and adherence to quality standards in network operations. Document technical processes and customer interactions for future reference and training, contributing to knowledge sharing. Provide direct support to clients, addressing their concerns and ensuring satisfaction with BT Group services. This role fosters an ownership culture, allowing you to make a direct impact on client satisfaction and service excellence. Required Skills & Technical Competencies The ideal candidate must possess a robust skill set in network operations, ensuring effective management and optimization of BT Group 's infrastructure. Technical Skills CCNA Certification — advanced — essential for understanding network fundamentals and ensuring compliance with industry standards. Network Operations — intermediate — practical application in managing and optimizing BT Group 's network infrastructure. SD-WAN — advanced — used daily to enhance connectivity and improve service delivery for clients. Troubleshooting — advanced — critical for diagnosing and resolving network issues efficiently, minimizing service disruptions. Customer Support — intermediate — evaluated through customer feedback and service quality metrics to enhance client satisfaction. When showcasing these technical skills in your resume or interview, emphasize specific experiences and metrics that demonstrate your proficiency and impact. Eligibility Criteria This role is designed for recent graduates and professionals with a strong technical background in network operations. A Bachelor's Degree in Computer Science , Information Technology , Electronics , or related fields is required. Eligible batches include 2023 , 2024 , 2025 , and 2026 , allowing recent graduates to apply. The experience requirement of 2+ years is flexible for freshers who demonstrate strong technical skills. A minimum academic performance of 60% is preferred to ensure a solid understanding of technical concepts. Having a portfolio or GitHub showcasing relevant projects can provide an advantage in the selection process. Documentation & Portfolio Requirements Ensure your resume is clear and concise, including your educational background, relevant skills, and any projects that highlight your technical capabilities. Pro tip: Highlight specific projects in your portfolio that demonstrate your expertise in SD-WAN and Troubleshooting to stand out in your application. Salary for Request Fulfilment Engineer at BT Group 💰 Compensation ₹2.81 LPA (As per the job listing) The advertised compensation for the Request Fulfilment Engineer role at BT Group is ₹2.81 LPA (As per the job listing) . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Request Fulfilment Engineer Upskilling with the right resources significantly enhances your chances of selection for the Request Fulfilment Engineer role at BT Group . Recommended Courses & Resources CCNA Certification — This certification is essential for demonstrating your networking skills. KodNest — Offers practical training in network operations relevant to this role. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to mention relevant certifications like CCNA — This can lead to disqualification. ❌ Not tailoring your resume to highlight specific skills required for the role — Customize your application for better chances. ❌ Overlooking the importance of quantifying achievements in previous roles or projects — Use metrics to showcase your impact. ❌ Submitting a generic cover letter without addressing why you want to work at BT Group — Personalize your cover letter. ❌ Neglecting to proofread your application materials for errors — Ensure clarity and professionalism. ❌ Not preparing for technical questions related to network operations during interviews — Practice common questions to boost confidence. Before You Apply — Checklist ✅ Research BT Group's recent projects and initiatives to tailor your application. ✅ Update your resume to reflect relevant skills and experiences. ✅ Prepare a cover letter that specifically addresses the role and company. ✅ Gather any necessary documents, such as transcripts or certifications. ✅ Ensure your LinkedIn profile is up-to-date and aligns with your resume. ✅ Practice common interview questions related to network operations. ✅ Set reminders for application deadlines and follow-up dates. ✅ Review the job description thoroughly to understand all requirements. Resume Tailoring & ATS Keywords for Request Fulfilment Engineer Optimizing your resume for ATS is crucial for the Request Fulfilment Engineer role at BT Group . ATS Keywords to Include Request Fulfilment Engineer CCNA Certification Network Operations SD-WAN Troubleshooting Customer Support Technical Documentation Performance Metrics Service Level Agreements Project Management Client Interaction Problem Solving Resume Tips for This Role Highlight your CCNA certification prominently, as it is a mandatory requirement for this role. Emphasize any relevant internships or projects that demonstrate your skills in network operations. Include specific examples of troubleshooting experiences to showcase your problem-solving abilities. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experiences that do not pertain to the role of a Request Fulfilment Engineer. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic job descriptions that do not highlight your specific skills and achievements relevant to this role. How to Apply for Request Fulfilment Engineer at BT Group Apply Now — BT Group Visit the application portal and create an account to start your application. Upload your resume, ensuring it is tailored to the role and highlights relevant skills. Fill out the application form accurately, paying attention to required fields. After submission, expect a confirmation email regarding your application status. Use the application portal to track the status of your application. Applications reviewed on a rolling basis — early submission recommended. Apply Now — BT Group NexisGrow.com does not charge any fees for job applications. BT Group BT Group , founded in 1846 , is headquartered in London and operates in over 180 countries . With a workforce of over 100,000 employees , the company serves millions of customers globally. Its extensive reach allows it to provide a wide range of services, making it a significant player in the technology sector. The core offerings of BT Group include broadband, mobile, and network services, with a strong emphasis on SD-WAN technology . The company also provides advanced cybersecurity solutions and cloud services, ensuring that customers have access to the latest innovations in technology. These products are designed to meet the diverse needs of both individual and corporate clients. BT Group has received multiple accolades for its workplace culture, including a Glassdoor rating of 4.0 , which reflects high levels of employee satisfaction. The company emphasizes professional development through various mentorship programs and training initiatives, fostering a supportive environment for its workforce. This commitment to employee engagement is evident in its numerous awards for workplace excellence. Recently, BT Group announced a significant investment of £12 billion to expand its fiber network across India . This initiative aims to enhance connectivity and improve service delivery in the region. The company is also focusing on integrating new technologies to streamline operations and improve customer experiences. Joining BT Group as a fresher in technology offers access to cutting-edge tools and resources, such as SD-WAN and advanced network solutions. The strong mentorship program is designed to help new employees develop essential skills and gain practical experience, making it an ideal launchpad for a successful career in technology. Company Details Industry Technology Location Gurugram, Haryana, India Connect With Us Careers Apply Now Website 🔗 jobs.bt.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Request Fulfilment Engineer at BT Group? Eligibility Tap to expand + Answer Candidates with Bachelor's Degree in Computer Science, Information Technology, Electronics, or Related Field and 2+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: CCNA Certification, Network Operations, SD-WAN, Troubleshooting, Customer Support. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹2.81 LPA (As per the job listing). Final offer depends on skills, experience, and interview performance. ? What is the interview process at BT Group? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: CCNA Certification, Network Operations, SD-WAN, Troubleshooting, Customer Support. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Request Fulfilment Engineer interview? Preparation Tap to expand + Answer (1) Core concepts of CCNA Certification, Network Operations, SD-WAN, Troubleshooting, Customer Support, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) BT Group research, (5) Clear communication. ? What is the work culture like at BT Group? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Gurugram Browse all Tech jobs Latest Fresher jobs More jobs at BT Group Work From Home jobs Ready to Apply? Don't Miss This Opportunity! 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