📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Black Box 👥 Experience 0-2 years 🎓 Qualification Bachelor's Degree or Diploma in Engineering / IT / Electronics or Related Field 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹4–7 LPA* 🏢 Industry Technology 🛠 Key Skills Service Delivery Management Technical Support Problem Solving Customer Communication ITIL Framework Engineer – Service Delivery at Black Box — Full Details & How to Apply Black Box is seeking an Engineer – Service Delivery in Bengaluru, Karnataka, India , where freshers can kickstart their careers with a competitive salary of ₹4–7 LPA* . This role offers a unique opportunity to engage in service delivery management and technical support, making it an ideal entry point for aspiring engineers. The demand for Engineer – Service Delivery roles is surging as companies increasingly depend on technology solutions. This position is vital for Black Box , which specializes in delivering cutting-edge technology services, ensuring that operational success is achieved through effective service delivery management. Founded in 1983 , Black Box has grown to employ over 4,000 professionals globally, establishing itself as a leader in the technology sector. The company’s commitment to innovation and customer satisfaction makes it an attractive employer for those looking to build a career in Engineer – Service Delivery jobs . We encourage 2022, 2023, 2024, 2025 graduates with a Bachelor's Degree or Diploma in Engineering / IT / Electronics or Related Field to apply. This role is suitable for candidates with 0-2 years experience , offering a competitive salary of ₹4–7 LPA* that reflects the value of fresh talent in the industry. In this position, you will develop essential skills in Service Delivery Management , Technical Support , and Problem Solving , while gaining exposure to the ITIL Framework . These competencies will not only enhance your professional profile but also open doors to advanced roles within the technology sector. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Engineer – Service Delivery at Black Box is to ensure seamless service delivery through effective management and technical support, directly impacting customer satisfaction and operational efficiency. Monitor and manage service delivery processes using the ITIL Framework to ensure compliance with established service level agreements (SLAs) . Provide technical support by troubleshooting issues using diagnostic tools specific to Black Box's service offerings, enhancing overall service quality. Collaborate with cross-functional teams, including engineering and sales, to address customer needs and enhance service delivery through effective communication. Analyze performance metrics to identify areas for improvement in service delivery and report findings to management for strategic decision-making. Take ownership of service delivery projects, ensuring timely completion and adherence to quality standards, directly impacting customer satisfaction. Document technical processes and customer interactions to maintain accurate records, improving future service delivery and operational efficiency. Engage with clients to resolve issues, ensuring effective communication and problem-solving to enhance customer satisfaction and loyalty. At Black Box , we foster an ownership culture where each engineer's contributions directly influence service delivery outcomes and customer experiences. Required Skills & Technical Competencies The ideal candidate for the Engineer – Service Delivery role must possess a strong technical skill profile, particularly in service delivery management and technical support. Technical Skills Service Delivery Management — entry — essential for ensuring that services meet customer expectations and SLAs , requiring a foundational understanding of ITIL principles . Technical Support — entry — involves diagnosing and resolving technical issues, crucial for maintaining service quality and customer satisfaction. Problem Solving — entry — utilized daily to address customer inquiries and technical challenges, requiring analytical thinking and creativity. Customer Communication — entry — vital for effectively conveying technical information to clients, enhancing their experience with Black Box . ITIL Framework — entry — knowledge of this framework is evaluated during the hiring process to ensure candidates can align with company standards. When showcasing these technical skills in your resume or interview, emphasize your practical experience and familiarity with specific tools and metrics relevant to the role. Eligibility Criteria This role is designed for recent graduates and early-career professionals seeking to launch their careers in service delivery within the technology sector. Candidates must hold a Bachelor's Degree or Diploma in Engineering , IT , Electronics , or related fields. Eligible batches include 2022 , 2023 , 2024 , and 2025 graduates, allowing recent graduates to apply. The role is open to freshers, but candidates with up to 2 years of experience are also welcome. A minimum academic performance of 60% is preferred, ensuring candidates have a solid understanding of their field. Having a portfolio or GitHub showcasing relevant projects or internships can provide an advantage in the selection process. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting relevant skills and experiences. Include links to your portfolio or GitHub to showcase your technical projects. Pro tip: Tailor your application to emphasize your familiarity with the ITIL Framework and any specific technical support tools you have used. Salary for Engineer – Service Delivery at Black Box 💰 Compensation ₹4–7 LPA* The advertised compensation for the Engineer – Service Delivery role at Black Box is ₹4–7 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Engineer – Service Delivery Upskilling with the right resources significantly improves your chances of selection for the Engineer – Service Delivery role at Black Box . Recommended Courses & Resources Service Delivery Management — This course provides essential skills in managing service delivery effectively. KodNest — Enhances technical support skills crucial for the role. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Highlight relevant skills for service delivery roles. ❌ Neglecting to mention specific technical tools — Include familiarity with ITIL and other frameworks. ❌ Overlooking communication skills — Clearly demonstrate your customer communication experience. ❌ Submitting a generic cover letter — Personalize it for the Engineer – Service Delivery role. ❌ Not preparing for technical questions — Review common service delivery scenarios and solutions. ❌ Ignoring application deadlines — Always submit your application on time. Before You Apply — Checklist ✅ Research Black Box and its service delivery operations. ✅ Update your resume to reflect relevant skills and experiences. ✅ Prepare a tailored cover letter for the role. ✅ Gather necessary documents like transcripts or certificates. ✅ Ensure your LinkedIn profile is up-to-date. ✅ Practice common interview questions related to service delivery. ✅ Double-check the application portal for specific instructions. ✅ Submit your application before the deadline. Resume Tailoring & ATS Keywords for Engineer – Service Delivery Optimizing your resume for ATS is crucial for standing out in the application process for this role. ATS Keywords to Include Service Delivery Management Technical Support Problem Solving Customer Communication ITIL Framework Bengaluru Engineering Full Time Freshers Onsite Electronics IT Resume Tips for This Role Highlight any relevant coursework or projects related to service delivery. Emphasize communication skills, especially in customer-facing roles. Include links to your portfolio or GitHub for technical projects. Optimize your resume with keywords from the job description. Avoid unrelated work experience that does not demonstrate suitability. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including unrelated work experience that does not demonstrate your suitability for the Engineer – Service Delivery role. How to Apply for Engineer – Service Delivery at Black Box Apply Now — Black Box Visit the application portal and create an account to start your application. Upload your resume, ensuring it is tailored to the Engineer – Service Delivery role. Fill out the application form accurately, providing all required information. After submission, you can expect a confirmation email regarding your application status. Track your application status through the portal for updates on the hiring process. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Black Box NexisGrow.com does not charge any fees for job applications. Black Box Black Box was founded in 1983 and has since expanded its operations to over 100 countries , with its headquarters located in Bengaluru, Karnataka, India . The company employs a diverse workforce, providing innovative technology solutions to a wide range of clients. With a global footprint, Black Box continues to grow its influence in the technology sector. The core offerings of Black Box include comprehensive services such as network infrastructure , audio-visual solutions , and managed services . Recently, the company has also introduced cloud solutions , showcasing its adaptability to evolving market demands. These products are designed to meet the needs of various industries, ensuring high-quality service delivery. Black Box has received positive feedback on platforms like Glassdoor, boasting an employee satisfaction rating of 4.2 . The company fosters a supportive work culture, emphasizing professional development through various training programs and mentorship opportunities. This commitment to employee growth has earned Black Box recognition as a desirable workplace. In recent years, Black Box has expanded its service offerings to include cloud solutions , reflecting its commitment to innovation. This strategic move aligns with technological advancements and market needs, positioning the company for future growth. Such initiatives demonstrate Black Box 's proactive approach in a competitive landscape. For freshers in technology, Black Box serves as a strong career launchpad. The company provides unique opportunities to learn from industry experts and gain hands-on experience with cutting-edge technology solutions. This environment is ideal for developing essential skills in areas such as Service Delivery Management and Technical Support . Company Details Industry Technology Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 eoje.fa.us2.oraclecloud.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Engineer – Service Delivery at Black Box? Eligibility Tap to expand + Answer Candidates with Bachelor's Degree or Diploma in Engineering / IT / Electronics or Related Field and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Service Delivery Management, Technical Support, Problem Solving, Customer Communication, ITIL Framework. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4–7 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Black Box? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Service Delivery Management, Technical Support, Problem Solving, Customer Communication, ITIL Framework. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Engineer – Service Delivery interview? Preparation Tap to expand + Answer (1) Core concepts of Service Delivery Management, Technical Support, Problem Solving, Customer Communication, ITIL Framework, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Black Box research, (5) Clear communication. ? What is the work culture like at Black Box? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Tech jobs More jobs at Black Box Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com