📋 Job Details at a Glance 📍 Location Gurgaon, India 🏢 Company Amdocs 👥 Experience 7-10 Years 🎓 Qualification Relevant Degree 📅 Eligible Batch 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills incident management RCA SQL AWS APIs Software Support Specialist at Amdocs — Full Details & How to Apply Amdocs is seeking a dedicated Software Support Specialist to enhance its technology solutions in Gurgaon, India . This role offers a unique opportunity to contribute to a leading company in the tech industry, where your skills will directly impact customer satisfaction and software performance. In today's fast-paced tech landscape, the role of a Software Support Specialist is crucial. Efficient incident management and support are key to maintaining service excellence, especially as companies increasingly rely on technology to drive their operations. With the rise of cloud computing and the growing complexity of software systems, the demand for skilled professionals who can troubleshoot and optimize performance is at an all-time high. This makes the Software Support Specialist position not just relevant but essential for those looking to make a significant impact in the technology sector. Amdocs stands out as a premier employer, known for its innovative culture and commitment to employee growth. With a focus on continuous learning and development, Amdocs provides an environment where tech professionals can thrive. The company fosters a collaborative atmosphere, encouraging employees to share ideas and contribute to cutting-edge projects. This commitment to employee well-being and career advancement makes Amdocs an ideal workplace for those looking to elevate their careers in technology. This role is ideal for both freshers and candidates with up to 10 years of experience . Eligible candidates should hold a B.Tech, B.E., MCA, or M.Tech degree and belong to the 2023, 2024, 2025, and 2026 batches. Candidates with a strong foundation in incident management , RCA , SQL , AWS , and APIs will find this position particularly rewarding. If you are passionate about technology and eager to contribute to a leading firm, this is the opportunity for you. As a Software Support Specialist at Amdocs , you will gain invaluable experience in cloud architecture , production-grade Java development , and Agile workflows . You will also have the chance to work on real-world problems, enhancing your technical skills while making a tangible difference in customer satisfaction. This position not only offers a chance to develop your technical expertise but also provides a platform for rapid career advancement within a globally recognized company. NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting, ensuring that you have the most accurate and up-to-date information to apply online for this role in Gurgaon, India . Don't miss out on the chance to join Amdocs as a Software Support Specialist and take your career to the next level! Job Role & Responsibilities The role of a Software Support Specialist at Amdocs is pivotal in ensuring the seamless operation of software solutions that enhance client experiences. This position requires a proactive approach to diagnosing and resolving software issues, thereby minimizing disruptions and improving service quality. Diagnose and resolve software issues efficiently, ensuring minimal disruption to client operations and enhancing overall service quality. Utilize tools like SQL and AWS to analyze incidents and provide actionable insights, directly contributing to system improvements. Collaborate with cross-functional teams , including development and product management, to ensure seamless integration of support processes. Track and report on incident metrics, aiming for continuous improvement in response times and resolution rates. Take ownership of complex issues, driving them to resolution while mentoring junior team members on best practices. Document technical solutions and maintain knowledge base articles to streamline future incident resolution efforts. Innovate support processes by identifying trends in incidents and proposing enhancements to existing systems. Engage with clients to gather feedback and ensure their needs are met, fostering a strong relationship built on trust. This role embodies an ownership culture, where each Software Support Specialist at Amdocs is empowered to make impactful decisions that enhance client satisfaction and operational efficiency. Required Skills & Technical Competencies The ideal candidate for the Software Support Specialist role at Amdocs should possess a robust skill profile that combines technical expertise with strong interpersonal abilities. This blend is essential for effectively diagnosing issues and collaborating with various teams. Technical Skills Incident Management — expertise in quickly diagnosing and resolving issues to ensure high service availability. SQL (Advanced) — proficiency required for querying databases to extract relevant data for troubleshooting and analysis. AWS (Cloud Services) — advanced knowledge necessary as cloud-based solutions are integral to Amdocs ' offerings. APIs — familiarity required for integrating various software components and ensuring smooth communication between systems. Data Analysis — ability to analyze incident data to derive actionable insights for system improvements. Documentation Tools — experience with tools for maintaining knowledge base articles and technical solutions. Soft Skills & Professional Competencies Strong Communication Skills — vital for effectively liaising with clients and internal teams, ensuring clarity in problem resolution. Problem-Solving — adeptness in identifying root causes and implementing effective solutions. Time Management — ability to prioritize tasks effectively to meet deadlines and service level agreements. Team Collaboration — working well within cross-functional teams to achieve common goals. Good to Have (Bonus) ITIL Certification — knowledge of incident management frameworks enhances application. Cloud Certifications — certifications in AWS or other cloud technologies are advantageous. Agile Methodology — familiarity with Agile practices can improve team dynamics and project outcomes. To effectively showcase these skills in a resume or interview for the Software Support Specialist role, candidates should highlight specific experiences that demonstrate their technical competencies and soft skills, particularly in real-world scenarios related to incident management and client interactions. Eligibility Criteria This role is specifically designed for candidates who are eager to start their careers in a leading tech company like Amdocs . Ideal applicants should have a solid academic foundation and relevant experience. Candidates must hold a relevant degree in Computer Science, Information Technology, or a related field. Eligible batches include 2023, 2024, and 2025 graduates, targeting recent entrants into the workforce. A minimum CGPA of 7.0 is preferred to ensure a solid academic background. Candidates should possess 7-10 years of experience in a related field, blending fresh perspectives with seasoned expertise. Prior internship or hands-on project experience is a strong advantage. Certifications in cloud technologies or incident management frameworks will enhance an application. Documentation & Portfolio Requirements Prepare a well-structured resume that highlights relevant experiences, and consider including a GitHub portfolio showcasing projects or contributions. Certifications related to AWS or incident management should also be included to strengthen your application. Pro Tip: Tailor your resume to emphasize experiences that align with the responsibilities of the Software Support Specialist role, and prepare to discuss specific incidents where you successfully resolved issues. Salary & Benefits 💰 Compensation Not Disclosed The compensation philosophy at Amdocs for the role of Software Support Specialist emphasizes providing a competitive salary that aligns with industry standards while ensuring employee satisfaction through a comprehensive benefits package. Although the specific salary is not disclosed , Amdocs is recognized for its commitment to employee welfare and professional development. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Retirement Benefits — contributions to provident fund and pension schemes Performance Bonuses — annual bonuses based on individual and company performance Flexible Work Hours — options for hybrid work arrangements to support work-life balance Training Programs — access to workshops and certifications to enhance skills Additional Perks & Benefits Meal Allowance — monthly allowances for meals to promote healthy eating Transportation Services — shuttle services to and from the workplace Wellness Programs — initiatives focused on mental and physical health Employee Discounts — special rates on various products and services Social Events — regular team-building activities and celebrations Career Progression & Salary Growth Amdocs offers clear career growth pathways for the Software Support Specialist role, with regular performance reviews and an internal promotion policy . Employees can typically expect annual raises in the range of 10-15% , depending on performance and market conditions. Promotions are generally considered every 12-18 months , allowing for rapid career advancement . NexisGrow.com tip: When negotiating your salary, research industry standards for the Software Support Specialist role and be prepared to discuss your unique skills and experiences that add value to Amdocs . Selection Process The hiring philosophy at Amdocs is centered around finding candidates who not only possess the necessary technical skills for the Software Support Specialist role but also align with the company’s culture and values. The selection process is designed to assess both technical and interpersonal skills through multiple stages. 1 Round 1: Initial Screening Interview — a discussion focusing on resume details and basic technical skills relevant to the role. 2 Round 2: Technical Interview — an assessment of problem-solving abilities and practical knowledge of SQL , AWS , and incident management. 3 Round 3: Behavioral Interview — an evaluation of cultural fit and communication skills , often involving situational questions. 4 Final Stage: Offer Discussion — a conversation about the offer and a background check to verify all candidate information before onboarding. What Each Round Tests Round 1 focuses on your resume and basic technical skills, while Round 2 dives deep into your technical expertise, particularly in SQL and AWS . Round 3 emphasizes your communication skills and how you handle various scenarios in a team setting. Timeline & Expectations The entire selection process typically takes 4-6 weeks from application submission to final offer. Candidates can expect timely communication from Amdocs regarding their application status and next steps throughout the process. Interview Prep Tip: Familiarize yourself with common interview questions related to incident management and practice articulating your thought process clearly. How to Apply for Software Support Specialist at Amdocs Apply Now — Amdocs Create Your Profile — visit the application portal and set up your profile. Upload Your Resume — ensure your resume highlights relevant experience and skills that align with the Software Support Specialist role. Complete the Application Form — fill in all required fields accurately and thoroughly. Track Your Application — monitor your email for updates on your application status. Prepare for Interviews — review the selection process and prepare accordingly. Resume & Profile Tips for This Role Highlight Technical Skills — emphasize your knowledge of SQL , AWS , and incident management. Showcase Problem-Solving Experience — provide examples of how you have resolved technical issues in previous roles. Demonstrate Communication Skills — include instances where you effectively communicated with clients or team members. Include Relevant Certifications — mention any certifications related to technical support or cloud services . Applications are accepted on a rolling basis, so prompt submission is encouraged to enhance your chances of consideration. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Software Support Specialist role at Amdocs? Eligibility Tap to expand + Answer Candidates should have a relevant degree, belong to the 2023-2025 batches, and possess 7-10 years of experience in software support. ? What is the interview process for Software Support Specialist at Amdocs? Interview Tap to expand + Answer The interview process includes a screening call, technical assessment, and behavioral interview, focusing on both skills and cultural fit. ? What technologies and tools will I work with? Tech Stack Tap to expand + Answer You will primarily work with SQL, AWS, and APIs, utilizing these tools for incident management and software support. ? What is the salary and compensation for this role? Salary Tap to expand + Answer While the salary is not disclosed, Amdocs offers competitive packages with potential for performance bonuses. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is based in Gurgaon and may offer hybrid work options depending on company policy. ? What is the career growth path after joining Amdocs as a Software Support Specialist? Growth Tap to expand + Answer Expect clear growth opportunities within 6-12 months, with potential for promotions and internal mobility within 2-3 years. ? How should I prepare for the Software Support Specialist interview at Amdocs? Preparation Tap to expand + Answer Focus on technical skills related to incident management and AWS, and be prepared to discuss past experiences in detail. ? How do I apply and what documents are needed? Application Tap to expand + Answer Apply via the official link, ensuring your resume highlights relevant experience and skills tailored to the job description. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Typically, there is a 3-6 month probation period focused on performance evaluation and integration into the team. ? What is the work culture like at Amdocs? Culture Tap to expand + Answer Amdocs promotes a collaborative culture with a strong emphasis on diversity, learning, and employee engagement. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com