IT Support Associate II at Amazon

📋 Job Details at a Glance 📍 Location Hyderabad, Telangana, India 🏢 Company Amazon 👥 Experience 1+ years 🎓 Qualification Graduate/Postgraduate degree in Computer Science, IT, or a related technical field 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹4.5 – ₹8 LPA 🏢 Industry Technology 🛠 Key Skills Windows Mac Linux IT Support IT Support Associate II at Amazon — Full Details & How to Apply Amazon is seeking an IT Support Associate II in Hyderabad, Telangana, India to enhance its tech support team. This role offers a unique opportunity to impact the technology landscape in one of the world's leading companies. As an IT Support Associate II , you will play a pivotal role in ensuring seamless IT operations, making this position critical for both customer satisfaction and operational efficiency. The IT Support Associate II role is increasingly vital in today's technology-driven world, where businesses rely heavily on robust IT support systems. With rapid advancements in technology and an ever-growing demand for IT services, professionals in this field are more crucial than ever. As organizations like Amazon continue to innovate, the need for skilled IT support personnel who can adapt to new tools and technologies is paramount. This role not only addresses immediate technical issues but also contributes to long-term operational goals, making it a cornerstone of effective business strategy. Amazon stands out as an employer due to its unwavering commitment to innovation and employee development. The company fosters a culture that encourages continuous learning and professional growth, making it an ideal workplace for aspiring IT professionals. With access to cutting-edge technologies and a diverse range of projects, employees can expect to enhance their skills and advance their careers rapidly. Amazon's focus on employee well-being and career progression ensures that you will not just be another cog in the machine, but a valued member of a forward-thinking organization. This role is ideal for both freshers and candidates with up to 2 years of experience , specifically those holding a B.Tech, MCA, or related degree . Eligible candidates include 2023, 2024, 2025, and 2026 graduates who are eager to kickstart their careers in a global tech giant. If you have a passion for technology and a desire to make a meaningful impact, this position could be your gateway to a fulfilling career. In this role, you will gain invaluable experience in cloud architecture , production-grade Java development , and Agile workflows . You will also develop essential skills in troubleshooting across multiple platforms, including Windows , Mac , and Linux . This hands-on experience will not only enhance your technical capabilities but also prepare you for future opportunities within the tech industry. NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. If you're ready to take the next step in your career, apply online for the IT Support Associate II position at Amazon today! Job Role & Responsibilities The role of IT Support Associate II at Amazon is crucial in maintaining the operational efficiency of the organization by providing top-notch technical support across various operating systems. This position is designed for individuals who thrive in a fast-paced environment and are eager to tackle complex IT challenges. Provide technical support for Windows , Mac , and Linux systems, ensuring quick resolution of IT issues to minimize downtime. Utilize ticketing systems and remote support tools to manage and track user requests effectively, ensuring timely responses. Collaborate with cross-functional teams to implement IT solutions that enhance overall operational efficiency and user satisfaction. Monitor and analyze support metrics to identify trends and improve service delivery processes, contributing to a data-driven approach. Take ownership of complex technical issues, driving them to resolution while enhancing personal technical skills through hands-on experience. Document troubleshooting steps and solutions in a knowledge base to aid future support efforts and improve team efficiency. Innovate and suggest improvements to existing IT processes, contributing to a culture of continuous improvement within the organization. Participate in training sessions to stay updated on the latest technologies and support methodologies, ensuring high-quality service delivery. At Amazon , we foster an ownership culture where every IT Support Associate II is empowered to make impactful decisions, driving improvements that enhance user experience and operational effectiveness. Required Skills & Technical Competencies The ideal candidate for the IT Support Associate II role at Amazon should possess a diverse skill set that combines technical expertise with strong interpersonal abilities. This profile is essential to ensure effective troubleshooting and support for a wide range of IT issues. Technical Skills Windows (Intermediate) — proficient in troubleshooting and configuring various Windows environments. Mac (Intermediate) — capable of diagnosing and resolving issues specific to macOS systems. Linux (Intermediate) — experience in managing Linux servers and resolving related technical challenges. IT Support Tools — familiarity with ticketing systems like JIRA and remote desktop applications for efficient user support. Networking Concepts — intermediate knowledge of networking protocols to diagnose and troubleshoot connectivity issues. Scripting Languages (PowerShell/Bash) — ability to automate repetitive tasks and enhance support efficiency. Soft Skills & Professional Competencies Strong communication skills — essential for effectively interacting with users and documenting technical processes. Problem-solving — adept at identifying issues and implementing effective solutions in a timely manner. Time management — capable of prioritizing tasks to meet deadlines and manage workload effectively. Good to Have (Bonus) Certifications in IT Support — such as CompTIA A+ or similar qualifications. Experience with cloud platforms — familiarity with services like AWS can be beneficial. Knowledge of ITIL Framework — understanding of IT service management best practices. To effectively showcase these skills in your resume or interview for the IT Support Associate II role, focus on specific examples of past experiences that demonstrate your technical abilities and problem-solving skills. Eligibility Criteria This role is designed for 2023, 2024, 2025, and 2026 graduates who are eager to launch their careers in IT support and possess the foundational knowledge required for success. Candidates must hold a graduate or postgraduate degree in Computer Science , IT , or a related technical field. Eligible batches: 2023, 2024, 2025, and 2026 passouts are encouraged to apply. Minimum CGPA of 6.0 or above in academics preferred to ensure a solid academic foundation. Prior internship or hands-on project experience is a strong advantage for candidates. Documentation & Portfolio Requirements Prepare a well-structured resume highlighting your technical skills and relevant experiences. Include a GitHub portfolio showcasing any projects or contributions to demonstrate your capabilities. Certifications in IT support or related fields will further strengthen your application. Pro Tip: Tailor your resume to emphasize relevant experiences and skills that align with the IT Support Associate II role at Amazon to improve your application success rate. Salary & Benefits 💰 Compensation ₹4.5 – ₹8 LPA The compensation philosophy for the IT Support Associate II role at Amazon emphasizes a competitive salary structure that aligns with industry standards, ensuring that employees are rewarded fairly for their contributions. The salary for this position ranges from ₹4.5 – ₹8 LPA , reflecting the value placed on technical expertise and problem-solving abilities. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Learning and Development Programs — access to training and certifications to enhance your skills Flexible Work Hours — options for hybrid work to support work-life balance Performance Bonuses — annual bonuses based on individual and company performance Meal Allowances — support for daily meals to promote employee well-being Additional Perks & Benefits Transportation Support — assistance with commuting costs to ensure ease of travel Stock Options — opportunity to own shares in Amazon as part of your compensation Mentorship Programs — guidance from experienced professionals to foster career growth Wellness Programs — initiatives to promote physical and mental health Annual Learning Budget — up to ₹25,000 per year for certifications, courses, and conferences Career Progression & Salary Growth At Amazon , career progression is supported through structured promotion timelines and annual performance appraisals. Employees can expect raises typically ranging from 10% to 20% based on performance metrics and contributions. The company encourages internal mobility, allowing employees to explore various roles within the organization. NexisGrow.com tip: When negotiating your salary, emphasize your relevant skills and any certifications that align with the IT Support Associate II role to strengthen your position. Selection Process The hiring philosophy at Amazon focuses on identifying candidates who not only possess the necessary technical skills but also align with the company's core values and leadership principles. The selection process is designed to assess both technical proficiency and cultural fit. 1 Round 1: Initial Screening Interview — focusing on technical skills and problem-solving abilities relevant to IT support . 2 Round 2: Technical Assessment — candidates may be required to demonstrate their troubleshooting skills in real-time scenarios. 3 Round 3: Behavioral Interview — assessing cultural fit and alignment with Amazon's leadership principles. 4 Final Stage: Offer Presentation — includes a background check to verify qualifications and experience. What Each Round Tests Round 1 evaluates your technical skills and problem-solving capabilities. Round 2 focuses on your ability to troubleshoot and resolve issues effectively. Round 3 assesses your communication skills and how well you embody Amazon's leadership principles. Timeline & Expectations The entire selection process typically takes 4-6 weeks from application submission to final offer. Candidates can expect timely communication regarding their application status and next steps throughout the process. Interview Prep Tip: Familiarize yourself with Amazon's leadership principles, as they play a crucial role in the interview process. How to Apply for IT Support Associate II at Amazon Apply Now — Amazon Create Your Profile — visit the application portal and set up your profile. Highlight Relevant Experience — fill in your resume, emphasizing your experience in IT support and technical skills. Complete the Application Form — ensure all sections are filled out accurately and thoroughly. Submit Your Application — review your application before submitting to ensure completeness. Track Your Application — keep an eye on your email for confirmation and updates from Amazon . Resume & Profile Tips for This Role Technical Skills — emphasize your proficiency in tools like AWS , Git , and JIRA . Problem-Solving Experience — highlight any relevant projects or experiences that demonstrate your problem-solving abilities. Communication Skills — showcase your ability to communicate effectively with both technical and non-technical stakeholders. Relevant Certifications — include any certifications related to IT support or technical skills. It’s advisable to submit your application early, as applications are reviewed on a rolling basis, increasing your chances of being considered. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the IT Support Associate II role at Amazon? Eligibility Tap to expand + Answer Candidates must hold a degree in Computer Science or IT, be from the 2023-2026 batches, and have at least 1 year of relevant experience. ? What is the interview process for IT Support Associate II at Amazon? Interview Tap to expand + Answer The interview process includes a technical screening, a practical assessment, and a behavioral interview focused on Amazon's leadership principles. ? What technologies and tools will I work with? Tech Stack Tap to expand + Answer You will work with Windows, Mac, and Linux systems, utilizing ticketing systems and remote support tools for effective IT support. ? What is the salary and compensation for this role? Salary Tap to expand + Answer The salary ranges from ₹4.5 to ₹8 LPA, with opportunities for performance bonuses and career growth. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is primarily onsite in Hyderabad, with potential for hybrid work arrangements based on team needs. ? What is the career growth path after joining Amazon as IT Support Associate II? Growth Tap to expand + Answer Within 6-12 months, you can expect opportunities for promotions and skill development, with a clear roadmap for career advancement. ? How should I prepare for the IT Support Associate II interview at Amazon? Preparation Tap to expand + Answer Focus on technical troubleshooting skills, familiarize yourself with Amazon's leadership principles, and prepare to discuss past experiences. ? How do I apply and what documents are needed? Application Tap to expand + Answer Apply through the Amazon careers page, ensuring your resume highlights relevant IT support experience and technical skills. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Yes, there is typically a 3-6 month probation period where performance will be evaluated to ensure role fit. ? What is the work culture like at Amazon? Culture Tap to expand + Answer Amazon's culture emphasizes innovation, collaboration, and continuous learning, fostering an environment where employees can thrive. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com