📋 Job Details at a Glance 📍 Location Gurugram, Haryana, India 🏢 Company Accertify 👥 Experience 1-3 years 🎓 Qualification Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or Related Field 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹8–14 LPA* 🏢 Industry Technology 🛠 Key Skills Technical Support Fraud Detection Payments Processing SaaS Support Team Leadership Support Team Lead at Accertify — Full Details & How to Apply Accertify is seeking a Support Team Lead in Gurugram, Haryana, India , where you can leverage your technical support skills in a growing technology firm. With a salary range of ₹8–14 LPA , this role offers freshers a unique entry point into the tech industry. The demand for fraud detection and payment processing solutions is surging, making this Support Team Lead role crucial for Accertify 's growth in the tech sector. As businesses increasingly rely on secure payment systems, your expertise will directly contribute to enhancing customer satisfaction and retention. Founded in 2007 , Accertify has grown to serve over 1,000 clients globally, specializing in fraud prevention and payment processing. This impressive scale not only highlights the company's success but also reflects its commitment to innovation, making it an ideal employer for aspiring tech professionals. We encourage 2021, 2022, 2023, 2024, 2025 graduates with a Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or Related Field and 1-3 years experience to apply. This role offers a competitive salary of ₹8–14 LPA* , making it an attractive opportunity for fresh talent entering the field. As a Support Team Lead , you will gain valuable experience in Technical Support , Fraud Detection , Payments Processing , SaaS Support , and Team Leadership . This exposure not only sets you apart from peers in traditional tech support roles but also opens doors to management positions within 2-3 years . 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Support Team Lead at Accertify is pivotal in enhancing customer satisfaction through effective technical support and fraud detection, ensuring clients receive timely and accurate assistance. Lead the support team in troubleshooting technical issues using Zendesk to ensure timely resolution and maintain high service standards. Utilize fraud detection software to analyze and mitigate risks for clients, enhancing their payment security and trust in our services. Collaborate with the product development team to relay customer feedback, using insights to improve service offerings and address client needs. Monitor key performance metrics, aiming for a 95% customer satisfaction rate in support interactions to drive team performance. Take initiative in developing training materials for new team members, ensuring consistent service quality and adherence to best practices. Document support processes and create reports to streamline operations, improving efficiency and response times for client inquiries. Act as the primary point of contact for high-priority client issues, ensuring swift and effective solutions to maintain strong client relationships. This role fosters an ownership culture, empowering you to directly impact client satisfaction and operational excellence at Accertify . Required Skills & Technical Competencies The ideal candidate must possess a robust skill profile in technical support and fraud detection, ensuring effective problem-solving and client assistance. Technical Skills Technical Support — intermediate — essential for resolving customer issues effectively, requiring a depth of 1-3 years in a similar role. Fraud Detection — intermediate — practical application involves using specialized software to identify and prevent fraudulent transactions. Payments Processing — intermediate — used daily to assist clients in managing their payment systems and resolving related issues. SaaS Support — intermediate — familiarity with cloud-based solutions is crucial for providing effective customer assistance. Team Leadership — intermediate — evaluated through your ability to manage team dynamics and drive performance metrics. When showcasing these technical skills in your resume or interview, emphasize specific tools and metrics that demonstrate your expertise and impact. Eligibility Criteria This role is designed for recent graduates and early-career professionals eager to advance in technical support and fraud detection. A Bachelor's Degree in Computer Science , Information Technology , Engineering , or Business is required. Eligible batches include 2021 to 2025 , allowing recent graduates ample opportunity to apply. 1-3 years of experience in technical support or related fields is preferred, but freshers with relevant skills are encouraged to apply. A minimum academic performance of 60% is expected to demonstrate commitment and capability. Internship experience in tech support or related projects can provide a competitive edge in the application process. Documentation & Portfolio Requirements Submit your resume in PDF format, including your educational background, relevant experience, and any technical projects or internships related to this role. Pro tip: Highlight specific metrics from previous roles or projects that demonstrate your impact on customer satisfaction and operational efficiency. Salary for Support Team Lead at Accertify 💰 Compensation ₹8–14 LPA* The advertised compensation for the Support Team Lead role at Accertify is ₹8–14 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Support Team Lead Upskilling with the right resources significantly enhances your chances of selection for the Support Team Lead role by aligning your skills with the job requirements. Recommended Courses & Resources Technical Support — This course provides essential skills in technical support, crucial for the role. KodNest — Offers insights into SaaS support and team management, directly relevant to the position. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Highlight relevant skills for technical support roles to improve your chances. ❌ Neglecting specific tools or software — Include tools you've used in past roles to strengthen your application. ❌ Overlooking quantifiable achievements — Use metrics to make your resume more impactful. ❌ Submitting a generic cover letter — Address the specific role at Accertify to enhance your appeal. ❌ Not preparing for technical questions — Anticipate and practice potential interview questions to avoid missed opportunities. ❌ Ignoring follow-up communication — A follow-up can leave a positive impression after applying. Before You Apply — Checklist ✅ Research Accertify 's products and services to understand their market position before applying. ✅ Update your resume to reflect relevant skills and experiences tailored to the Support Team Lead role. ✅ Prepare a compelling cover letter that outlines your interest in the position and the company. ✅ Gather any necessary documents, such as transcripts or certifications, to support your application. ✅ Ensure your LinkedIn profile is up-to-date and reflects your qualifications. ✅ Practice common interview questions related to technical support and team leadership. ✅ Set a reminder to follow up on your application status after submission. ✅ Review the application portal for any specific instructions or requirements. Resume Tailoring & ATS Keywords for Support Team Lead Optimizing your resume for ATS is crucial for the Support Team Lead role, as it ensures your application passes initial screenings. ATS Keywords to Include Technical Support Fraud Detection Payments Processing SaaS Support Team Leadership Customer Satisfaction Zendesk AI-driven Solutions Documentation Collaboration Performance Metrics Training Materials Resume Tips for This Role Highlight your technical support experience, particularly in SaaS environments, to align with the role's requirements. Emphasize any leadership roles or projects that demonstrate your ability to manage teams effectively. Include specific projects or internships related to fraud detection or payment processing to showcase relevant skills. Optimize your resume for ATS by incorporating keywords from the job description. Avoid including irrelevant work experience that does not pertain to the technical support or leadership aspects of the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic skills or experiences that do not directly relate to the Support Team Lead role. How to Apply for Support Team Lead at Accertify Apply Now — Accertify Visit the application portal and create an account to start your application. Upload your resume in PDF format, ensuring it is tailored to the Support Team Lead role. Fill out the application form accurately, paying attention to required fields. After submission, expect a confirmation email regarding your application status. You can track your application status through the portal by logging into your account. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Accertify NexisGrow.com does not charge any fees for job applications. Accertify Accertify was founded in 2007 and is headquartered in Chicago . With a global footprint, the company employs over 500 professionals worldwide, including a significant presence in Gurugram, Haryana . This scale allows Accertify to effectively serve clients across various industries, enhancing their operational capabilities. The core offerings of Accertify include comprehensive fraud detection and payment processing solutions. Their flagship products, such as Accertify Fraud Management and Accertify Payment Gateway , empower businesses to mitigate risks associated with online transactions. These platforms leverage advanced analytics to provide real-time insights into fraudulent activities. Accertify has cultivated a supportive work culture, reflected in its 4.2-star rating on Glassdoor . The company emphasizes employee development through various programs, including mentorship and training initiatives. This commitment to fostering talent has earned Accertify recognition as a great place to work in the technology sector. Recently, Accertify expanded its service offerings to include AI-driven fraud detection tools, enhancing its competitive edge in the market. This strategic initiative aligns with the growing demand for innovative solutions in fraud prevention. Additionally, the company has secured funding to further develop its technology and expand its market reach. For freshers in technology, Accertify presents a strong career launchpad. Working with cutting-edge technology and innovative solutions, employees gain valuable experience in a rapidly evolving industry. The company’s focus on professional growth and a collaborative environment makes it an ideal place for newcomers to thrive. Company Details Industry Technology Location Gurugram, Haryana, India Connect With Us Careers Apply Now Website 🔗 workforcenow.adp.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Support Team Lead at Accertify? Eligibility Tap to expand + Answer Candidates with Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or Related Field and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Technical Support, Fraud Detection, Payments Processing, SaaS Support, Team Leadership. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹8–14 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Accertify? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Technical Support, Fraud Detection, Payments Processing, SaaS Support, Team Leadership. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Support Team Lead interview? Preparation Tap to expand + Answer (1) Core concepts of Technical Support, Fraud Detection, Payments Processing, SaaS Support, Team Leadership, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Accertify research, (5) Clear communication. ? What is the work culture like at Accertify? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Gurugram Browse all Tech jobs More jobs at Accertify Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com