📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Abnormal Security 👥 Experience 4+ years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹9–₹14 LPA 🏢 Industry Technology 🛠 Key Skills Microsoft 365 Google Workspace Slack Okta Splunk CrowdStrike Cortex XSOAR REST APIs Zendesk Salesforce Technical Support Engineer at Abnormal Security — Full Details & How to Apply Abnormal Security is seeking a Technical Support Engineer in Bengaluru, Karnataka, India , where you'll tackle cybersecurity challenges using cutting-edge tools like Splunk and CrowdStrike. This role is pivotal in safeguarding enterprise SaaS products, making it an essential position in the tech industry. The demand for cybersecurity professionals is surging, and this specific Technical Support Engineer role is crucial for enhancing customer satisfaction by resolving security threats and ensuring seamless SaaS operations. As companies increasingly rely on digital solutions, the need for skilled technical support has never been greater, positioning this role at the forefront of technological advancement. Founded in 2015 , Abnormal Security has rapidly grown to over 200 employees, focusing on AI-driven email security solutions. This growth reflects the company’s commitment to innovation, making it an attractive employer for those looking to advance their careers in technology. The collaborative culture at Abnormal Security fosters professional development, ensuring that employees are equipped with the latest skills and knowledge. We encourage 2023, 2024, 2025, 2026 graduates and Any Graduate with 4+ years experience to apply for this role, which offers a competitive salary ranging from ₹9–₹14 LPA . This opportunity is particularly suitable for freshers looking to build a robust career in cybersecurity and technical support. In this role, you will gain exposure to advanced tools such as Cortex XSOAR , REST APIs , Microsoft 365 , Google Workspace , and Zendesk . The skills you acquire will not only enhance your technical expertise but also open doors to various career paths in cybersecurity and IT support, setting you up for future success. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Technical Support Engineer at Abnormal Security is to deliver exceptional technical assistance while enhancing cybersecurity measures through effective troubleshooting and collaboration. Resolve enterprise support tickets by diagnosing issues using Zendesk and Jira , ensuring timely and effective solutions for clients. Investigate email security threats leveraging CrowdStrike and Splunk for log analysis, identifying vulnerabilities and mitigating risks. Collaborate with the engineering team to enhance product features based on customer feedback, utilizing insights from Microsoft 365 and Google Workspace . Analyze performance metrics to improve response times and customer satisfaction rates, focusing on data-driven improvements. Take ownership of complex support cases, ensuring timely resolution and clear communication with customers throughout the process. Create and maintain internal documentation and customer-facing guides using Confluence , ensuring clarity and accessibility of information. Provide technical support to clients, troubleshooting issues related to Microsoft 365 and Google Workspace , enhancing user experience. This role fosters an ownership culture, allowing you to directly impact customer satisfaction and the overall security posture of our clients. Required Skills & Technical Competencies The ideal candidate for the Technical Support Engineer position must possess a robust technical skill set to effectively address client needs and cybersecurity challenges. Technical Skills Microsoft 365 — intermediate — essential for managing enterprise applications and troubleshooting user issues. Splunk — advanced — used for log analysis and monitoring security incidents critical for threat investigation. CrowdStrike — advanced — applied daily for endpoint protection and threat detection in client environments. REST APIs — intermediate — necessary for integrating various SaaS applications and enhancing support workflows. Zendesk — intermediate — utilized for managing support tickets and ensuring efficient resolution processes. Salesforce — intermediate — evaluated through practical scenarios during the interview process to assess client management skills. When showcasing these technical skills in your resume or interview, emphasize specific experiences and outcomes that demonstrate your proficiency and impact. Eligibility Criteria This role is designed for graduates with relevant technical support experience and a solid understanding of cybersecurity principles. Any graduate is eligible, provided they have relevant technical support experience. Candidates from the 2023 to 2026 batches are encouraged to apply, bringing fresh perspectives. A minimum of four years of technical support experience is required, ideally in cybersecurity or enterprise SaaS. A CGPA of 7.0 or above is preferred to ensure a strong academic foundation. Having a portfolio or GitHub showcasing relevant projects will be advantageous for this role. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting relevant experience and skills. Include links to your portfolio or GitHub showcasing your technical projects. Pro tip: Tailor your application to highlight specific experiences with CrowdStrike and Splunk to stand out in the selection process. Salary for Technical Support Engineer at Abnormal Security 💰 Compensation ₹9–₹14 LPA The advertised compensation for the Technical Support Engineer role at Abnormal Security is ₹9–₹14 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Technical Support Engineer Upskilling with the right resources significantly enhances your chances of selection for the Technical Support Engineer role at Abnormal Security . Recommended Courses & Resources Microsoft 365 — Mastering this tool is essential for effective technical support in cloud environments. REST APIs — Understanding APIs is crucial for troubleshooting integrations and services. Salesforce — Familiarity with this CRM enhances your ability to support customer interactions. Jira — Proficiency in this tool aids in managing technical support tickets efficiently. KodNest — This course helps in developing coding skills necessary for troubleshooting. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Highlight relevant technical skills specific to this role. ❌ Neglecting to mention experience with specific tools — Include tools like Splunk or CrowdStrike. ❌ Submitting a generic cover letter — Address the company's mission and values. ❌ Overlooking the importance of problem-solving skills — Demonstrate these in your application. ❌ Not preparing for technical questions — Be ready for cybersecurity-related inquiries. ❌ Ignoring the significance of a strong online presence — Showcase a GitHub portfolio. Before You Apply — Checklist ✅ Research Abnormal Security's products and recent news before applying. ✅ Update your resume to reflect relevant skills and experiences. ✅ Prepare a tailored cover letter that aligns with the company's mission. ✅ Gather any necessary documents, such as transcripts or certifications. ✅ Ensure your LinkedIn profile is up-to-date and reflects your technical skills. ✅ Practice common technical support interview questions. ✅ Follow the application instructions carefully on the job portal. ✅ Set reminders for application deadlines and follow-up communications. Resume Tailoring & ATS Keywords for Technical Support Engineer Optimizing your resume for ATS is crucial for standing out in the application process for the Technical Support Engineer role. ATS Keywords to Include Technical Support Engineer Cybersecurity Microsoft 365 Google Workspace Splunk CrowdStrike Zendesk Salesforce REST APIs Log Analysis Cortex XSOAR Jira Resume Tips for This Role Highlight your technical support experience specifically related to cybersecurity tools and SaaS products. Emphasize any projects or internships that involved troubleshooting or customer support. Include a portfolio link that showcases relevant technical projects or contributions. Optimize your resume for ATS by including keywords from the job description. Avoid including unrelated work experience that does not demonstrate your technical skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Do not include unrelated work experience that does not demonstrate your technical skills for this role. How to Apply for Technical Support Engineer at Abnormal Security Apply Now — Abnormal Security Visit the Abnormal Security careers page and locate the job listing. Upload your resume in PDF format, ensuring it highlights relevant skills. Fill out the application form accurately, paying attention to details. Expect a confirmation email after submission, detailing the next steps. Track your application status through the portal for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — Abnormal Security NexisGrow.com does not charge any fees for job applications. Abnormal Security Abnormal Security , founded in 2015 , is headquartered in San Francisco and has established a significant presence in Bengaluru, Karnataka . With a workforce that has rapidly grown to over 200 employees, the company is expanding its global footprint, focusing on innovative solutions in the cybersecurity sector. The core offering of Abnormal Security is its AI-driven email security platform, which utilizes advanced machine learning algorithms to detect and prevent phishing attacks. This platform integrates seamlessly with tools like Microsoft 365 and Google Workspace , providing comprehensive protection for organizations. Abnormal Security has cultivated a collaborative culture, earning positive reviews on Glassdoor. The company emphasizes employee development through various programs, including mentorship and training initiatives, which have contributed to a supportive work environment recognized in industry awards. Recently, Abnormal Security secured $50 million in funding to enhance its cybersecurity capabilities and expand its product offerings. This investment is aimed at further developing its technology and increasing its market presence, positioning the company for future growth. For freshers in Technology, Abnormal Security offers a unique career launchpad, allowing them to work with cutting-edge technologies like Splunk and CrowdStrike . The company's focus on innovation and employee growth provides an ideal environment for new professionals to develop their skills and advance their careers. Company Details Industry Technology Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 abnormal.ai Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Technical Support Engineer at Abnormal Security? Eligibility Tap to expand + Answer Candidates with Any Graduate and 4+ years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Microsoft 365, Google Workspace, Slack, Okta, Splunk. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹9–₹14 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Abnormal Security? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Microsoft 365, Google Workspace, Slack, Okta, Splunk. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Technical Support Engineer interview? Preparation Tap to expand + Answer (1) Core concepts of Microsoft 365, Google Workspace, Slack, Okta, Splunk, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Abnormal Security research, (5) Clear communication. ? What is the work culture like at Abnormal Security? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Tech jobs Latest Fresher jobs More jobs at Abnormal Security Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com