📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company 66degrees 👥 Experience Fresher 🎓 Qualification Bachelor's Degree or Equivalent 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹20,000–30,000/month 🏢 Industry Technology 🛠 Key Skills Customer Support Troubleshooting ITIL Framework Help Desk Software Communication Skills IT Service Desk Intern at 66degrees — Full Details & How to Apply 66degrees is seeking an IT Service Desk Intern in Bengaluru, Karnataka, India , where you can kickstart your career in technology with a competitive stipend of ₹20,000–30,000/month . This internship is a vital entry point for freshers looking to thrive in the tech industry. The demand for IT support roles is surging as companies increasingly rely on technology, making this IT Service Desk Intern position essential for those eager to enter the field. With the rise of cloud solutions and IT services, the need for skilled professionals who can provide effective customer support and troubleshooting is more critical than ever. 66degrees , founded in 2014 , has grown to employ over 200 professionals and specializes in cloud solutions and IT services. This growth reflects the company's commitment to innovation, making it an attractive employer for aspiring tech professionals. The culture at 66degrees fosters collaboration and continuous learning, ensuring that interns gain valuable experience. We encourage 2024, 2025, 2026 graduates with a Bachelor's Degree or Equivalent to apply for this Fresher experience role. The competitive salary of ₹20,000–30,000/month provides a solid foundation for your career in IT support. As an intern, you will gain hands-on experience with the ITIL Framework and Help Desk Software , essential tools for a successful career in IT support. This role not only enhances your communication skills but also opens doors to future opportunities in IT service management and beyond. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The IT Service Desk Intern at 66degrees plays a crucial role in enhancing user experience by providing effective IT support and ensuring seamless service delivery through established processes. Assist users with IT-related issues by utilizing help desk software to log and resolve tickets efficiently, ensuring timely responses. Apply ITIL framework principles to manage IT services and improve service delivery processes, adhering to industry best practices. Collaborate with the network and systems teams to troubleshoot and resolve technical issues, enhancing overall system performance. Monitor ticket resolution metrics to ensure service level agreements ( SLAs ) are met, contributing to operational excellence. Take initiative in documenting common issues and solutions to improve the knowledge base, facilitating quicker resolutions in the future. Communicate effectively with users to gather information and provide updates on ticket status, ensuring clarity and user satisfaction. Resolve client-facing issues by employing strong problem-solving skills and technical knowledge, directly impacting user experience. Ownership of responsibilities in this role leads to significant contributions to user satisfaction and operational efficiency at 66degrees . Required Skills & Technical Competencies The ideal candidate for the IT Service Desk Intern position must possess a solid foundation in essential technical skills to effectively support users and enhance service delivery. Technical Skills Customer Support — entry — essential for addressing user inquiries and ensuring satisfaction through effective communication. Troubleshooting — entry — practical application in diagnosing and resolving technical issues quickly and effectively using established protocols. ITIL Framework — entry — used daily to manage IT services and improve service delivery processes in alignment with best practices. Help Desk Software — entry — familiarity with tools like Zendesk or ServiceNow is beneficial for managing support tickets efficiently. Communication Skills — entry — evaluated through interactions with users and team members to ensure clarity and efficiency in service delivery. When showcasing these technical skills in your resume or interview, emphasize specific experiences and examples that demonstrate your proficiency and application of these skills. Eligibility Criteria This role is designed for fresh graduates eager to gain hands-on experience in IT support and service management. A Bachelor's degree in IT, Computer Science, or related fields is required to ensure foundational knowledge. Eligible batches include 2024 , 2025 , and 2026 , allowing fresh graduates to gain valuable experience. No prior experience is necessary, but any internship experience in IT support will be advantageous. A minimum academic performance of 60% is preferred to ensure candidates have a solid understanding of technical concepts. Having a portfolio or GitHub showcasing relevant projects can provide an edge in the selection process. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting relevant education, skills, and any practical experience. Include links to your portfolio or GitHub to showcase your projects. Pro tip: Tailor your application to highlight specific experiences that align with the responsibilities and skills outlined for the IT Service Desk Intern role. Salary for IT Service Desk Intern at 66degrees 💰 Compensation ₹20,000–30,000/month The advertised compensation for the IT Service Desk Intern role at 66degrees is ₹20,000–30,000/month . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for IT Service Desk Intern Upskilling with the right resources significantly improves your chances of selection for the IT Service Desk Intern role by equipping you with essential skills and knowledge. Recommended Courses & Resources Customer Support — This course enhances your customer service skills, crucial for effective IT support. KodNest — Offers practical insights into troubleshooting and help desk software, vital for this role. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight relevant skills and experiences specific to IT support. — Customize your resume for the role. ❌ Neglecting to proofread for errors, which can undermine professionalism. — Always review your application for mistakes. ❌ Overlooking the importance of showcasing soft skills like communication and teamwork. — Highlight these skills prominently. ❌ Submitting a generic cover letter that does not address the specific role or company. — Personalize your cover letter for 66degrees . ❌ Not preparing for common interview questions related to IT troubleshooting and customer service. — Practice these questions thoroughly. ❌ Underestimating the value of demonstrating enthusiasm and a willingness to learn during the interview. — Show your eagerness to grow. Before You Apply — Checklist ✅ Research 66degrees to understand its services and culture before applying. ✅ Tailor your resume to include relevant skills and experiences for the IT Service Desk role. ✅ Prepare a cover letter that specifically addresses why you want to work at 66degrees . ✅ Gather any supporting documents, such as transcripts or project portfolios, to include with your application. ✅ Ensure your LinkedIn profile is updated and reflects your skills and experiences. ✅ Practice common interview questions related to IT support and customer service. ✅ Follow the application instructions carefully to avoid any submission errors. ✅ Set a reminder to check the application status after submission. Resume Tailoring & ATS Keywords for IT Service Desk Intern Optimizing your resume for ATS is crucial for standing out in the application process for the IT Service Desk Intern role. ATS Keywords to Include IT Service Desk Customer Support Troubleshooting ITIL Framework Help Desk Software Communication Skills Internship Technical Support Problem-Solving Service Level Agreements Documentation Collaboration Resume Tips for This Role Highlight any relevant coursework or projects related to IT support or customer service. Emphasize communication skills and any experience in team settings to align with company culture. Include specific projects or internships that demonstrate your technical abilities and problem-solving skills. Optimize your resume for ATS by including keywords from the job description. Avoid including unrelated work experience that does not showcase your suitability for the IT Service Desk role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic phrases or unrelated experiences that do not pertain to the IT Service Desk role. How to Apply for IT Service Desk Intern at 66degrees Apply Now — 66degrees Visit the application portal and create an account to start your application. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form carefully, providing accurate information. After submission, expect a confirmation email regarding your application status. Track your application progress through the portal for updates. Applications reviewed on a rolling basis — early submission recommended. Apply Now — 66degrees NexisGrow.com does not charge any fees for job applications. 66degrees 66degrees was founded in 2014 and is headquartered in Bengaluru, Karnataka . With a global presence in over 10 countries , the company specializes in cloud solutions and IT services, catering to a diverse clientele. As of 2023 , 66degrees employs more than 500 professionals , showcasing its rapid growth in the technology sector. The core offerings of 66degrees include innovative cloud solutions such as CloudOps and IT Service Management , which focus on optimizing IT operations. Additionally, the company provides advanced customer experience platforms that enhance user engagement. These products are designed to streamline processes and improve service delivery across various industries. 66degrees has received positive feedback on platforms like Glassdoor, boasting a 4.5-star rating . The company emphasizes a supportive work culture, promoting employee growth through various training programs and mentorship opportunities. This commitment to employee development has earned 66degrees recognition as one of the top workplaces in the technology sector. Recently, 66degrees secured a significant funding round of $10 million to expand its service offerings and enhance its technological capabilities. This investment reflects the company's dedication to innovation and its strategic initiatives in the cloud solutions market. The funding will enable 66degrees to explore new technologies and improve existing services. The internship program at 66degrees serves as an excellent launchpad for freshers in technology. Interns gain hands-on experience in real-world IT challenges, working alongside seasoned professionals. This exposure not only enhances their technical skills but also prepares them for future roles in the rapidly evolving tech landscape. Company Details Industry Technology Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 job-boards.greenhouse.io Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for IT Service Desk Intern at 66degrees? Eligibility Tap to expand + Answer Candidates with Bachelor's Degree or Equivalent and Fresher experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Support, Troubleshooting, ITIL Framework, Help Desk Software, Communication Skills. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹20,000–30,000/month. Final offer depends on skills, experience, and interview performance. ? What is the interview process at 66degrees? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Support, Troubleshooting, ITIL Framework, Help Desk Software, Communication Skills. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the IT Service Desk Intern interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Support, Troubleshooting, ITIL Framework, Help Desk Software, Communication Skills, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) 66degrees research, (5) Clear communication. ? What is the work culture like at 66degrees? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Tech jobs Latest Fresher jobs More jobs at 66degrees Work From Home jobs Ready to Apply? 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