📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Wipro 👥 Experience 1-3 years 🎓 Qualification 1–3 years. Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry IT Services 🛠 Key Skills Service Desk Operations Incident Management Problem Resolution Customer Support ITIL Framework SERVICE DESK ANALYST L2 at Wipro — Full Details & How to Apply Wipro is hiring a SERVICE DESK ANALYST L2 in Pune, Maharashtra, India , offering a unique opportunity to work in a high-growth IT Services environment. This role is ideal for freshers looking to build a career in customer support and IT operations with a global company. The SERVICE DESK ANALYST L2 role is increasingly vital in the IT Services industry as organizations prioritize efficient incident management and customer satisfaction. With Wipro expanding its footprint in Pune, Maharashtra, India , this position is central to maintaining service quality and operational excellence. The demand for skilled professionals in this area continues to rise, making it a strategic career move. Wipro stands out as a leader in IT Services with a strong presence in Pune, Maharashtra, India . The company’s focus on innovation and customer-centric solutions makes it an attractive employer for those seeking long-term growth. Wipro recruitment processes are known for their transparency and structured approach, ensuring candidates are well-prepared for the role. 2022, 2023, 2024, 2025 graduates with 1–3 years. Relevant technical qualification and demonstrated shipping experience are eligible to apply. The role requires 1-3 years experience and offers a salary of Not Disclosed . This is a great opportunity for freshers to start their career in IT Services with a reputable company. As a SERVICE DESK ANALYST L2 , you will work with key skills such as Service Desk Operations , Incident Management , Problem Resolution , Customer Support , and ITIL Framework . This role provides a solid foundation for career progression in IT Services, opening doors to more advanced positions within the industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Service Desk Analyst L2 at Wipro is pivotal in ensuring seamless IT support operations, focusing on incident management and problem resolution to enhance customer satisfaction. Manage and resolve incident management tickets using ServiceNow to ensure timely responses and resolutions. Conduct thorough problem resolution analysis to identify root causes and implement effective solutions. Provide customer support through various channels, ensuring clear communication and documentation of issues. Utilize the ITIL framework to adhere to best practices in service delivery and incident management . Collaborate with cross-functional teams to escalate and resolve complex technical issues efficiently. Monitor service desk performance metrics, such as first response time and resolution time , to drive continuous improvement. Participate in training sessions to enhance knowledge of Service Desk Operations and emerging technologies. Ownership of these responsibilities directly impacts the efficiency of IT services, fostering a culture of accountability and excellence within Wipro . Required Skills & Technical Competencies The ideal candidate for the Service Desk Analyst L2 role must possess a robust technical skill set to effectively manage IT support operations. Technical Skills Service Desk Operations — intermediate — utilized for managing daily support requests and ensuring efficient ticket resolution. Incident Management — intermediate — applied in tracking and resolving incidents to maintain service continuity. Problem Resolution — intermediate — used to analyze recurring issues and implement long-term solutions. Customer Support — intermediate — essential for providing assistance and guidance to end-users across various platforms. ITIL Framework — intermediate — leveraged to align IT services with business needs and improve service delivery. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have applied them in real-world scenarios. Eligibility Criteria This role is designed for candidates with a strong technical background and relevant experience in IT support. Degree in Computer Science, Information Technology, or a related field. Eligible batches: 2022, 2023, 2024, 2025 . 1-3 years of relevant experience in a service desk or IT support role. A minimum CGPA of 3.0 or equivalent. Portfolio showcasing relevant projects or experiences in IT support. Documentation & Portfolio Requirements Submit your resume in PDF format, including your educational qualifications, work experience, and any relevant certifications. Pro tip: Highlight specific metrics or achievements in your application to demonstrate your impact in previous roles. Salary for SERVICE DESK ANALYST L2 at Wipro 💰 Compensation Not Disclosed The advertised compensation for the SERVICE DESK ANALYST L2 role at Wipro is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for SERVICE DESK ANALYST L2 Upskilling with the right resources significantly enhances your chances of selection for the SERVICE DESK ANALYST L2 position by equipping you with essential skills and knowledge. Recommended Courses & Resources Problem Resolution — This course sharpens your problem-solving skills, crucial for effective incident management . Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Neglecting ITIL Framework — Familiarize yourself with ITIL principles to align with industry standards. ❌ Ignoring Customer Support Skills — Highlight your customer service experience to demonstrate your ability to handle user issues. ❌ Overlooking Incident Management Experience — Clearly outline your past roles in incident management to showcase relevant expertise. ❌ Using Generic Resumes — Tailor your resume specifically for the SERVICE DESK ANALYST L2 role to stand out. ❌ Underestimating Soft Skills — Emphasize your communication and interpersonal skills, vital for customer interactions. ❌ Failing to Research Wipro — Understand the company culture and values to align your application accordingly. Before You Apply — Checklist ✅ Review the job description thoroughly. ✅ Tailor your resume to highlight relevant skills. ✅ Prepare for common interview questions. ✅ Ensure your LinkedIn profile is updated. ✅ Gather references from previous employers. ✅ Practice your problem-solving skills. ✅ Familiarize yourself with the ITIL framework . ✅ Check your application for errors before submission. Resume Tailoring & ATS Keywords for SERVICE DESK ANALYST L2 Optimizing your resume for ATS is crucial for the SERVICE DESK ANALYST L2 role, as it ensures your application passes initial screenings. ATS Keywords to Include Service Desk Operations Incident Management Problem Resolution Customer Support ITIL Framework Resume Tips for This Role Highlight your experience in Service Desk Operations prominently. Include specific examples of Incident Management scenarios you've handled. Showcase your ability in Problem Resolution with quantifiable results. Demonstrate your Customer Support skills through relevant achievements. Incorporate ITIL Framework knowledge to align with industry standards. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including irrelevant work experience that does not relate to the SERVICE DESK ANALYST L2 role. How to Apply for SERVICE DESK ANALYST L2 at Wipro Apply Now — Wipro Visit the Wipro careers portal at the provided URL. Ensure your resume highlights relevant experience and skills specific to service desk operations . Fill out the application form accurately, paying attention to required fields. After submission, you will receive a confirmation email regarding your application status. Track your application status through the Wipro careers portal using your registered email. Applications reviewed on rolling basis — early submission recommended. Apply Now — Wipro NexisGrow.com does not charge any fees for job applications. Wipro Founded in 1911 , Wipro has grown to become one of the largest IT services companies with over 280,000 employees across the globe. Headquartered in Pune, Maharashtra, India , Wipro operates in more than 50 countries , delivering services to clients in diverse industries. The company’s global footprint includes major hubs in Bangalore, Hyderabad, and Chennai , supporting its extensive operations. Wipro offers a wide range of IT services , including cloud computing , digital transformation , and application development . The company’s Wipro Digital division focuses on AI and machine learning , while its Wipro Technologies unit provides IT infrastructure and managed services . Wipro also operates Wipro Enterprise , which delivers end-to-end solutions for enterprise clients across the globe. Wipro has been recognized as a top employer in India, winning the Best Employer in IT Services award in 2023. The company’s employee engagement programs include Wipro Learning , which offers over 10,000 courses to employees. W, the Wipro employee portal , provides access to career development resources, wellness programs, and flexible work options. Wipro also supports employee growth through its Wipro Leadership Development Program . Wipro recently launched Wipro Cloud , a comprehensive cloud platform built on Red Hat OpenShift , to meet the growing demand for hybrid cloud solutions. In 2023, Wipro expanded its operations in Gurgaon, Haryana , adding over 5,000 new roles in IT services. The company also invested $1 billion in research and development to drive innovation in AI, IoT, and cybersecurity . Wipro is a strong career launchpad for freshers due to its structured training programs , clear career progression paths , and global exposure . Freshers in IT Services can start as Service Desk Analyst L2 and progress to senior roles within 2-3 years. The company’s employee retention rate is over 85% , reflecting its commitment to employee growth and development. Wipro also offers competitive compensation and benefits, including performance-based bonuses and health insurance . Company Details Industry IT Services Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 careers.wipro.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for SERVICE DESK ANALYST L2 at Wipro? Eligibility Tap to expand + Answer Candidates with 1-3 years of relevant technical qualification and experience, specifically from the batches of 2022, 2023, 2024, and 2025, are eligible to apply. ? What technical skills are most important for this role? Skills Tap to expand + Answer 1. Service Desk Operations - critical for daily tasks. 2. Incident Management - essential for resolving issues. 3. Problem Resolution - necessary for troubleshooting. 4. Customer Support - vital for client interaction. 5. ITIL Framework - foundational for service management. ? What is the expected salary for this position? Salary Tap to expand + Answer The salary for this role is not disclosed; however, candidates are encouraged to research industry standards for similar positions in Pune. ? What should I expect after applying for SERVICE DESK ANALYST L2 at Wipro? Hiring Process Tap to expand + Answer After applying, candidates can expect an application review followed by a screening process, which may include interviews before an offer is made. ? How should I prepare for SERVICE DESK ANALYST L2 interview at Wipro? Preparation Tap to expand + Answer 1. Review ITIL principles and frameworks. 2. Brush up on incident management tools. 3. Prepare for customer support scenarios. 4. Familiarize yourself with Wipro's service desk operations. 5. Practice problem-solving exercises relevant to IT services. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite, requiring employees to work from the office in Pune. ? What is the career growth after joining Wipro as SERVICE DESK ANALYST L2? Growth Tap to expand + Answer Within 1-3 years, employees can progress to senior analyst roles or specialized positions in IT service management, leveraging Wipro's extensive training programs. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer 1. Relevant technical qualifications. 2. Experience in service desk operations. 3. Proficiency in incident management. 4. Customer support achievements. 5. Familiarity with ITIL practices. ? Is there a last date to apply for this role? Application Tap to expand + Answer There is no specified last date to apply; however, early applications are recommended due to competitive interest. ? Is there a probation period at Wipro? Probation Tap to expand + Answer Typically, Wipro has a probation period for new hires, which is usually around 6 months, allowing for performance evaluation. ? What is the work culture like at Wipro? Culture Tap to expand + Answer Wipro fosters a culture of innovation and collaboration, emphasizing continuous learning and development among its 230,000 employees across 65 countries. ? Can freshers apply for this role at Wipro? Fresher Tap to expand + Answer No, freshers cannot apply; candidates must have 1-3 years of relevant experience. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Non-Tech jobs More jobs at Wipro Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com