📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Wipro 👥 Experience 1-3 years 🎓 Qualification 1–3 years. Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry IT Services 🛠 Key Skills Service Desk Operations Incident Management Problem Resolution Customer Support ITIL Framework SERVICE DESK ANALYST L2 at Wipro — Full Details & How to Apply Wipro is hiring a SERVICE DESK ANALYST L2 in Pune, Maharashtra, India , offering a unique opportunity to work in a high-growth IT Services environment. This role is ideal for freshers looking to build a career in customer support and IT operations with a global company. The SERVICE DESK ANALYST L2 role is increasingly vital in the IT Services industry as organizations prioritize efficient incident management and customer satisfaction. With Wipro expanding its footprint in Pune, Maharashtra, India , this position plays a key role in maintaining service quality and operational excellence. The demand for skilled professionals in this area continues to rise, making it a strategic career move. Wipro stands out as a leader in IT Services with a strong presence in Pune, Maharashtra, India . The company’s focus on innovation and customer-centric solutions makes it an attractive employer for those seeking long-term growth. Wipro recruitment processes are known for their transparency and structured approach, ensuring candidates are well-prepared for the role. 2022, 2023, 2024, 2025 graduates with 1–3 years. Relevant technical qualification and demonstrated shipping experience are eligible to apply. The role requires 1-3 years experience in service desk operations . While the salary is Not Disclosed , the opportunity for career advancement is significant. This SERVICE DESK ANALYST L2 role will give you hands-on experience in Service Desk Operations , Incident Management , Problem Resolution , Customer Support , and the ITIL Framework . These skills are highly valued in the IT Services industry and can open doors to more advanced roles in customer support and operations. The role also provides a clear path for career progression within Wipro . 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Service Desk Analyst L2 at Wipro is pivotal in ensuring seamless IT support, enhancing user satisfaction through effective incident management and problem resolution . Manage and resolve incidents using ITIL Framework to ensure compliance with service level agreements. Utilize Service Desk Operations tools to track and document user requests, ensuring timely follow-ups. Analyze recurring issues to implement Problem Resolution strategies, reducing overall incident volume. Provide Customer Support via multiple channels, ensuring clear communication and user satisfaction. Collaborate with cross-functional teams to escalate complex issues, leveraging Incident Management protocols. Conduct root cause analysis on critical incidents, documenting findings for future reference. Train junior analysts on Service Desk Operations best practices, fostering a culture of continuous improvement. This role empowers you to take ownership of IT support processes, directly impacting user experience and operational efficiency at Wipro . Required Skills & Technical Competencies The ideal candidate for the Service Desk Analyst L2 position must possess a robust skill set in IT support and incident management . Technical Skills Service Desk Operations — intermediate — utilized to manage user requests and ensure efficient ticket resolution. Incident Management — intermediate — applied to track, prioritize, and resolve incidents in alignment with service level agreements. Problem Resolution — intermediate — employed to analyze and address recurring issues, enhancing overall service quality. Customer Support — intermediate — used to assist users effectively across various communication channels. ITIL Framework — intermediate — implemented to align IT services with business needs and improve service delivery. When showcasing these technical skills in your resume or interview, emphasize specific tools and metrics that demonstrate your impact in previous roles. Eligibility Criteria This role is designed for candidates with a relevant technical background and a commitment to excellence in IT support. Bachelor's degree in a relevant field such as Computer Science or Information Technology. Eligible batches include 2022 , 2023 , 2024 , and 2025 . 1-3 years of demonstrated experience in IT support or service desk roles. Minimum CGPA of 3.0 on a 4.0 scale. Portfolio showcasing relevant projects or experiences in IT service management. Documentation & Portfolio Requirements Submit a resume in PDF format that includes your educational background, work experience, and relevant certifications. Pro tip: Highlight specific metrics or achievements related to incident resolution and customer satisfaction in your application to stand out. Salary for SERVICE DESK ANALYST L2 at Wipro 💰 Compensation Not Disclosed The advertised compensation for the SERVICE DESK ANALYST L2 role at Wipro is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for SERVICE DESK ANALYST L2 Upskilling with the right resources significantly enhances your chances of selection for the SERVICE DESK ANALYST L2 role, equipping you with essential skills and knowledge. Recommended Courses & Resources Problem Resolution — This course sharpens your problem-solving skills, crucial for effective incident management . Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Ignoring ITIL Framework — Familiarize yourself with ITIL principles to align with industry standards. ❌ Neglecting Customer Support Skills — Highlight your customer service experience to showcase your ability to handle user issues. ❌ Overlooking Incident Management Experience — Clearly detail your experience in managing incidents to demonstrate your capability. ❌ Using Generic Resumes — Tailor your resume specifically for the SERVICE DESK ANALYST L2 position. ❌ Failing to Prepare for Technical Questions — Anticipate technical questions related to service desk operations . ❌ Not Researching Wipro — Understand Wipro 's culture and values to align your application accordingly. Before You Apply — Checklist ✅ Review the job description thoroughly. ✅ Tailor your resume to highlight relevant skills. ✅ Prepare for common interview questions. ✅ Ensure your LinkedIn profile is updated. ✅ Gather references from previous employers. ✅ Research Wipro ’s work culture and values. ✅ Practice your problem-solving skills. ✅ Double-check your application for errors. Resume Tailoring & ATS Keywords for SERVICE DESK ANALYST L2 Optimizing your resume for ATS is crucial for the SERVICE DESK ANALYST L2 role, ensuring it passes initial screenings and reaches hiring managers. ATS Keywords to Include Service Desk Operations Incident Management Problem Resolution Customer Support ITIL Framework Resume Tips for This Role Highlight your experience in Service Desk Operations prominently. Use specific metrics to demonstrate your success in Incident Management . Showcase your Problem Resolution skills with real-world examples. Emphasize your Customer Support experience to reflect your ability to assist users. Incorporate relevant ITIL Framework knowledge to align with industry standards. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including irrelevant work experience that does not relate to the SERVICE DESK ANALYST L2 role. How to Apply for SERVICE DESK ANALYST L2 at Wipro Apply Now — Wipro Visit the Wipro careers portal and locate the SERVICE DESK ANALYST L2 job listing. Prepare your resume highlighting relevant skills and experiences, ensuring it aligns with the job requirements. Fill out the application form accurately, paying attention to required fields and providing detailed information. After submission, you can expect an email confirmation regarding your application status. Track your application status through the Wipro careers portal for updates on the hiring process. Applications reviewed on rolling basis — early submission recommended. Apply Now — Wipro NexisGrow.com does not charge any fees for job applications. Wipro Founded in 1911 , Wipro has grown from a small textile business to a global leader in IT Services . With over 280,000 employees , the company operates in Pune, Maharashtra, India and has a presence in over 60 countries. Wipro is known for its robust IT infrastructure and customer-centric approach. Wipro offers a wide range of IT Services , including Service Desk Operations , Incident Management , and Problem Resolution . The company also provides Customer Support solutions based on the ITIL Framework . Wipro has developed platforms like Red Hat OpenShift and leverages IBM Cloud for its cloud services. Wipro has received numerous awards, including the World's Most Ethical Company by Ethisphere Institute in 2023. The company also runs the Wipro Digital Academy , which trains over 10,000 employees annually. W ipro emphasizes employee well-being through programs like Wipro Care and Wipro Health . Wipro recently expanded its operations in Gurgaon, Haryana , opening a new campus to support its growing workforce. The company also launched the Wipro AI Lab to drive innovation in artificial intelligence. Wipro has invested over $1 billion in digital transformation initiatives since 2021. Wipro is a strong career launchpad for freshers due to its structured training programs and clear career progression paths. With over 280,000 employees , the company offers diverse roles in IT Services , including Service Desk Analyst L2 . Wipro also provides competitive salaries and performance-based incentives to its employees. Company Details Industry IT Services Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 careers.wipro.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for SERVICE DESK ANALYST L2 at Wipro? Eligibility Tap to expand + Answer Candidates with 1-3 years of relevant technical qualification and experience are eligible. Specifically, those from the batches of 2022, 2023, 2024, and 2025 can apply. ? What technical skills are most important for this role? Skills Tap to expand + Answer 1. Service Desk Operations - essential for daily tasks. 2. Incident Management - critical for resolving user issues. 3. Problem Resolution - necessary for troubleshooting. 4. Customer Support - vital for user satisfaction. 5. ITIL Framework - important for best practices in IT service management. ? What is the expected salary for this position? Salary Tap to expand + Answer The salary for this role is not disclosed, but candidates are encouraged to discuss their expectations during the interview process. ? What should I expect after applying for SERVICE DESK ANALYST L2 at Wipro? Hiring Process Tap to expand + Answer The hiring process typically involves application review, followed by a screening interview, and then an offer for successful candidates. ? How should I prepare for SERVICE DESK ANALYST L2 interview at Wipro? Preparation Tap to expand + Answer 1. Review the ITIL Framework and its applications. 2. Practice common incident management scenarios. 3. Familiarize yourself with Wipro's service desk operations. 4. Prepare to discuss your previous customer support experiences. 5. Research Wipro's company culture and values. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite, requiring employees to work from the office in Pune. ? What is the career growth after joining Wipro as SERVICE DESK ANALYST L2? Growth Tap to expand + Answer After joining, employees can expect to advance to roles such as Senior Service Desk Analyst or IT Support Manager within 1-3 years, depending on performance and skills development. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer 1. Relevant technical qualifications. 2. Specific experience in service desk operations. 3. Proficiency in incident management and problem resolution. 4. Customer support achievements. 5. Familiarity with the ITIL Framework. ? Is there a last date to apply for this role? Application Tap to expand + Answer There is no specified last date to apply, but early applications are encouraged to increase chances of consideration. ? Is there a probation period at Wipro? Probation Tap to expand + Answer Yes, Wipro typically has a probation period for new hires, which allows for performance evaluation and adjustment to the role. ? What is the work culture like at Wipro? Culture Tap to expand + Answer Wipro fosters a culture of innovation and collaboration, focusing on building sustainable businesses and encouraging employee development. ? Can freshers apply for this role at Wipro? Fresher Tap to expand + Answer Yes, freshers from the eligible batches (2022, 2023, 2024, 2025) can apply, provided they meet the qualification criteria. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Non-Tech jobs More jobs at Wipro Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com