📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Wipro 👥 Experience 1-3 years 🎓 Qualification 1–3 years. Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry IT Services 🛠 Key Skills Service Desk Operations Incident Management Problem Management ITIL Framework Customer Support SERVICE DESK ANALYST L2 at Wipro — Full Details & How to Apply Wipro is hiring a SERVICE DESK ANALYST L2 in Pune, Maharashtra, India , offering a unique opportunity to work in a high-growth IT Services environment. This role is ideal for freshers looking to build a career in customer support and IT operations. The SERVICE DESK ANALYST L2 role is increasingly vital in the IT Services industry as organizations prioritize efficient incident and problem management . With Wipro expanding its global footprint, this position plays a key role in maintaining service quality and customer satisfaction. The demand for skilled professionals in this area is rising, making it a strategic career move. Wipro stands out as a leader in IT Services with a strong presence in Pune, Maharashtra, India . The company’s focus on innovation and customer-centric solutions makes it an attractive employer for those seeking to grow within a structured and supportive environment. Recent initiatives in digital transformation further highlight Wipro ’s commitment to evolving with industry needs. 2022, 2023, 2024, 2025 graduates with 1–3 years. Relevant technical qualification and demonstrated shipping experience are eligible for this role. The 1-3 years experience requirement is flexible for freshers with the right skills. Salary details are Not Disclosed , but the role offers competitive benefits and growth potential. This SERVICE DESK ANALYST L2 role will involve working with Service Desk Operations , Incident Management , Problem Management , ITIL Framework , and Customer Support . These skills are highly transferable and can open doors to more advanced roles in IT Services. The role also provides a clear path for career progression within Wipro . 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The Service Desk Analyst L2 at Wipro is crucial for maintaining high-quality customer support and ensuring efficient incident management processes within the IT services framework. Manage and resolve incident management tickets using ServiceNow , ensuring timely responses and adherence to SLAs. Conduct root cause analysis for recurring issues, applying problem management techniques to minimize future incidents. Utilize the ITIL framework to streamline service desk operations and improve overall service delivery. Document and update knowledge base articles in Confluence to enhance team efficiency and customer self-service. Assist in training new team members on customer support protocols and tools, fostering a culture of knowledge sharing. Monitor ticket queues and prioritize tasks effectively to ensure optimal service levels are maintained. Engage with stakeholders to gather feedback and implement improvements in service desk operations . This role empowers you to take ownership of service delivery, directly impacting customer satisfaction and operational efficiency at Wipro . Required Skills & Technical Competencies The ideal candidate for the Service Desk Analyst L2 position must possess a robust skill set in service desk operations and related technical competencies. Technical Skills Service Desk Operations — intermediate — utilized for managing daily operations and ensuring effective ticket resolution. Incident Management — intermediate — applied to track and resolve incidents efficiently using ServiceNow . Problem Management — intermediate — used to analyze and resolve underlying issues to prevent recurrence. ITIL Framework — intermediate — implemented to enhance service delivery and align IT services with business needs. Customer Support — intermediate — engaged to provide high-quality assistance and maintain customer satisfaction. When showcasing these technical skills in your resume or interview, emphasize specific tools and metrics that demonstrate your proficiency and impact. Eligibility Criteria This role is designed for candidates with relevant technical qualifications and experience in service desk operations within the IT services industry. Degree in Computer Science, Information Technology, or a related field. Graduation years: 2022, 2023, 2024, 2025 . 1-3 years of relevant experience in a service desk environment. Minimum CGPA of 3.0 or equivalent. Portfolio showcasing relevant projects or experiences in customer support and incident management . Documentation & Portfolio Requirements Submit your resume in PDF format, including your educational background, work experience, and any relevant certifications. Pro tip: Highlight specific instances where you improved service delivery metrics or resolved complex incidents in your application to stand out. Salary for SERVICE DESK ANALYST L2 at Wipro 💰 Compensation Not Disclosed The advertised compensation for the SERVICE DESK ANALYST L2 role at Wipro is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for SERVICE DESK ANALYST L2 Upskilling with the right resources significantly enhances your chances of selection for the SERVICE DESK ANALYST L2 role by equipping you with essential skills and knowledge. Recommended Courses & Resources MS Office — Proficiency in MS Office is crucial for effective documentation and communication in this role. Communication Skills — Strong communication skills are vital for customer support and incident management tasks. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Neglecting ITIL Framework knowledge — Ensure you understand ITIL principles as they are essential for this role. ❌ Ignoring customer support experience — Highlight any relevant customer service roles in your resume. ❌ Underestimating the importance of incident management — Familiarize yourself with incident management processes. ❌ Not practicing communication skills — Engage in mock interviews to enhance your verbal communication. ❌ Overlooking problem management techniques — Study problem management strategies to demonstrate your expertise. ❌ Failing to tailor your resume — Customize your resume for the specific requirements of the job. Before You Apply — Checklist ✅ Review the job description thoroughly. ✅ Update your resume to reflect relevant skills. ✅ Prepare for common interview questions. ✅ Ensure your LinkedIn profile is current. ✅ Gather references who can vouch for your skills. ✅ Research Wipro ’s company culture and values. ✅ Check your online presence for professionalism. ✅ Practice your communication skills. Resume Tailoring & ATS Keywords for SERVICE DESK ANALYST L2 Optimizing your resume for ATS is crucial for the SERVICE DESK ANALYST L2 role, as it ensures your application gets noticed by hiring managers. ATS Keywords to Include Service Desk Operations Incident Management Problem Management ITIL Framework Customer Support Resume Tips for This Role Highlight relevant experience in service desk operations . Include specific examples of incident management . Showcase your understanding of the ITIL framework . Emphasize your customer support skills with metrics. Tailor your resume to reflect the job description closely. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including irrelevant work experience that does not relate to the service desk or IT support roles. How to Apply for SERVICE DESK ANALYST L2 at Wipro Apply Now — Wipro Visit the Wipro careers page at the provided URL. Prepare your resume highlighting relevant experience and skills specific to service desk operations . Fill out the application form accurately, ensuring all details match your resume. After submission, you will receive a confirmation email regarding the status of your application. You can track your application status through the Wipro careers portal. Applications reviewed on rolling basis — early submission recommended. Apply Now — Wipro NexisGrow.com does not charge any fees for job applications. Wipro Founded in 1911 , Wipro has grown from a small textile business to a global leader in IT Services . With over 280,000 employees , the company operates in more than 50 countries, including Pune, Maharashtra, India . Its headquarters in Pune serves as a hub for innovation and customer engagement. Wipro offers a wide range of IT Services , including Service Desk Operations , Incident Management , and Problem Management . The company leverages the ITIL Framework to deliver efficient customer support . Its Red Hat OpenShift platform supports cloud-native applications, while IBM Cloud services are integrated into its digital transformation strategies. Wipro has been recognized as a top employer in Pune , with awards such as Best Workplaces in India and Top Employers in India . The company runs programs like Wipro Digital Academy to upskill employees, and its Employee Value Proposition emphasizes growth, learning, and work-life balance. Wipro recently expanded its presence in Pune with a new campus that houses over 10,000 employees . The company also launched Wipro Cloud , a comprehensive cloud services platform, and invested in AI and automation to enhance service delivery. These initiatives reflect its commitment to digital innovation. Wipro is an ideal career launchpad for freshers in IT Services due to its structured training programs, exposure to global projects, and opportunities for rapid advancement. With a presence in Pune , the company provides access to cutting-edge technologies like Red Hat OpenShift and IBM Cloud , ensuring employees stay at the forefront of industry trends. Company Details Industry IT Services Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 careers.wipro.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for SERVICE DESK ANALYST L2 at Wipro? Eligibility Tap to expand + Answer Candidates with 1-3 years of relevant technical qualification and experience are eligible. Specifically, those from the batches of 2022, 2023, 2024, and 2025 can apply. ? What technical skills are most important for this role? Skills Tap to expand + Answer 1. Service Desk Operations - essential for daily tasks. 2. Incident Management - critical for resolving issues. 3. Problem Management - important for identifying root causes. 4. ITIL Framework - necessary for aligning IT services with business needs. 5. Customer Support - key for maintaining client satisfaction. ? What is the expected salary for this position? Salary Tap to expand + Answer The salary for this role is not disclosed, but candidates are encouraged to research industry standards for Service Desk Analyst positions in Pune. ? What should I expect after applying for SERVICE DESK ANALYST L2 at Wipro? Hiring Process Tap to expand + Answer After applying, candidates can expect an application review followed by a screening process, which may include interviews and an offer stage. ? How should I prepare for SERVICE DESK ANALYST L2 interview at Wipro? Preparation Tap to expand + Answer 1. Review ITIL concepts thoroughly. 2. Prepare for scenario-based questions on incident and problem management. 3. Familiarize yourself with Wipro’s services and client base. 4. Practice customer support role-play scenarios. 5. Research Wipro’s company culture and values. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite, requiring employees to work from the office in Pune. ? What is the career growth after joining Wipro as SERVICE DESK ANALYST L2? Growth Tap to expand + Answer In 1-3 years, employees can progress to senior analyst roles or specialized positions within IT service management, leveraging Wipro's extensive training programs. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer 1. Relevant technical qualifications. 2. Experience in service desk operations. 3. Proficiency in incident and problem management. 4. Familiarity with the ITIL framework. 5. Customer support experience. ? Is there a last date to apply for this role? Application Tap to expand + Answer There is no specified last date to apply, but early applications are encouraged due to the competitive nature of the role. ? Is there a probation period at Wipro? Probation Tap to expand + Answer Yes, Wipro typically has a probation period for new hires, which allows for performance evaluation and integration into the company. ? What is the work culture like at Wipro? Culture Tap to expand + Answer Wipro promotes a culture of innovation and collaboration, focusing on building sustainable business practices and supporting employee growth through various training initiatives. ? Can freshers apply for this role at Wipro? Fresher Tap to expand + Answer Yes, freshers from the eligible batches (2022, 2023, 2024, 2025) can apply, provided they meet the technical qualification criteria. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Non-Tech jobs More jobs at Wipro Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com