📋 Job Details at a Glance 📍 Location Hyderabad, Telangana, India 🏢 Company Wipro 👥 Experience Fresher 🎓 Qualification Graduate 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹2.5–4.5 LPA* 🏢 Industry BPO 🛠 Key Skills Technical Support Customer Support Troubleshooting Email Support Case Management SLA Handling RAVE Production Agent L1 at Wipro — Full Details & How to Apply Wipro is seeking fresh graduates for the Production Agent L1 role in Hyderabad, Telangana, India , offering a competitive salary of ₹2.5–4.5 LPA* . This position provides an excellent entry point into the BPO industry, allowing you to kickstart your career in a thriving sector. The BPO industry in India is experiencing significant growth, with companies like Wipro leading the charge. As a key player, Wipro is expanding its workforce to meet increasing demand, making the Production Agent L1 role essential for freshers eager to enter this booming market. Founded in 1945 , Wipro has over 250,000 employees globally, establishing itself as one of the largest IT and BPO service providers in India. This scale not only enhances job security but also fosters a culture of innovation and professional development, making Wipro an attractive employer for aspiring professionals. This role is ideal for 2024, 2025, 2026 graduates who hold a Graduate degree and are looking for Fresher experience . With a salary range of ₹2.5–4.5 LPA* , this position offers a solid foundation for your career in customer support and technical troubleshooting. As a Production Agent L1 , you will gain hands-on experience with essential skills such as Technical Support , Customer Support , Troubleshooting , and Email Support . Mastering tools like RAVE for case management and SLA handling will set you apart from competitors and open doors for rapid career advancement in the BPO sector. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Production Agent L1 at Wipro is to deliver exceptional customer support by efficiently resolving technical issues and enhancing client relationships through effective communication and case management. Assist customers by troubleshooting technical issues via Email Support , ensuring timely resolution and maintaining high levels of customer satisfaction. Utilize RAVE for effective Case Management , tracking customer queries and ensuring adherence to SLA Handling metrics. Collaborate with the technical support team to escalate unresolved issues, ensuring a seamless customer experience and efficient issue resolution. Monitor and report on case resolution metrics, contributing to performance improvement initiatives and enhancing overall service quality. Document common issues and solutions proactively to enhance team knowledge and improve troubleshooting efficiency. Prepare detailed communication reports for management on customer feedback and service quality, driving continuous improvement. Engage directly with clients to resolve queries, fostering strong customer relationships and building trust. This role empowers you to take ownership of customer interactions, directly impacting client satisfaction and contributing to the overall success of Wipro . Required Skills & Technical Competencies The Production Agent L1 role requires a solid foundation in technical support and customer service skills to effectively address client needs and enhance service delivery. Technical Skills Technical Support — entry — essential for diagnosing and resolving customer issues, requiring a foundational understanding of IT systems. Customer Support — entry — critical for maintaining high customer satisfaction levels, with a focus on effective communication. Troubleshooting — entry — necessary for identifying and resolving technical problems quickly, ensuring minimal disruption to service. Email Support — entry — used daily to communicate with customers, requiring proficiency in written communication. SLA Handling — entry — important for managing customer expectations and ensuring timely service delivery. When showcasing these technical skills in your resume or interview, emphasize specific experiences and examples that demonstrate your proficiency and understanding of each skill. Eligibility Criteria This role is designed for recent graduates eager to start their careers in customer support and technical assistance. Graduates from any stream are eligible, as the role requires a foundational understanding of customer service principles. Batches 2024, 2025, and 2026 are encouraged to apply, aligning with Wipro 's focus on fresh talent. No prior experience is required, making this role ideal for freshers looking to start their careers. A minimum academic performance of 50% in graduation is preferred to ensure a basic level of competency. Internship experience in customer service or technical support can be an advantage, showcasing relevant skills. Documentation & Portfolio Requirements Ensure your resume is clear and concise, highlighting relevant skills and experiences. Include your academic performance and any internship details that showcase your qualifications. Pro tip: Tailor your application to highlight your technical support and troubleshooting experiences, as these are critical for the Production Agent L1 role at Wipro . Salary for Production Agent L1 at Wipro 💰 Compensation ₹2.5–4.5 LPA* The advertised compensation for the Production Agent L1 role at Wipro is ₹2.5–4.5 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Production Agent L1 Upskilling with the right resources can significantly improve your selection odds for the Production Agent L1 role at Wipro . Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for effective case management and communication. Communication Skills — Strong communication skills are crucial for providing excellent customer support via email. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills for the Production Agent role. ❌ Neglecting to proofread — Check for grammatical errors in written communication. ❌ Overlooking customer service experience — Include all relevant experiences, even informal ones. ❌ Submitting a generic cover letter — Address the specific role and company in your cover letter. ❌ Not preparing for common interview questions — Practice questions related to technical support and customer service. ❌ Ignoring the application deadline — Set reminders to avoid missing opportunities. Before You Apply — Checklist ✅ Research Wipro's company culture and values before applying. ✅ Tailor your resume to include relevant skills and experiences for the Production Agent role. ✅ Prepare a cover letter that specifically addresses why you want to work at Wipro. ✅ Ensure your LinkedIn profile is updated and reflects your resume. ✅ Gather any necessary documents, such as transcripts or certificates, for the application. ✅ Review the job description thoroughly to understand the role's requirements. ✅ Practice common interview questions related to customer support and technical troubleshooting. ✅ Set reminders for follow-up after submitting your application. Resume Tailoring & ATS Keywords for Production Agent L1 Optimizing your resume for ATS is crucial for standing out in the application process for the Production Agent L1 role. ATS Keywords to Include Production Agent Technical Support Customer Support Troubleshooting Email Support Case Management SLA Handling RAVE Freshers Hyderabad Wipro BPO Resume Tips for This Role Highlight any relevant coursework or projects related to customer service or technical support. Emphasize communication skills, particularly in written formats, as this role relies heavily on email support. Include any internships or volunteer experiences that demonstrate problem-solving abilities. Optimize your resume for ATS by including keywords from the job description. Avoid including unrelated work experiences that do not showcase relevant skills for this role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including personal information that is not relevant to the role, such as hobbies or unrelated job experiences. How to Apply for Production Agent L1 at Wipro Apply Now — Wipro Visit the Wipro careers page and locate the Production Agent L1 job listing. Prepare your resume, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, paying attention to required fields. Submit your application and keep a copy for your records. Track your application status through the Wipro careers portal. Applications reviewed on rolling basis — early submission recommended. Apply Now — Wipro NexisGrow.com does not charge any fees for job applications. Wipro Wipro was founded in 1945 in Amalner, Maharashtra , and has grown to serve clients in over 175 countries . With its headquarters in Hyderabad, Telangana , the company employs over 250,000 employees , showcasing its extensive global footprint in the BPO industry. Specializing in IT services, consulting, and business process services, Wipro offers platforms such as Wipro HOLMES for AI-driven automation and Wipro’s Digital Operations for enhanced customer engagement. The company is also focused on digital transformation, providing cutting-edge solutions to its diverse clientele. Wipro has received numerous accolades for its workplace culture, including a high rating on Glassdoor for employee satisfaction. The company actively promotes employee engagement through programs like the Wipro Work Integrated Learning , which helps employees grow their skills while contributing to the organization. Recently, Wipro announced a strategic partnership with a leading cloud provider to enhance its service offerings, reflecting its commitment to technological advancement. This initiative aims to leverage cloud technologies to improve operational efficiency and customer satisfaction. With a robust training program for freshers, Wipro serves as an ideal launchpad for a successful career in the BPO sector. The company equips new hires with essential skills in technical support, customer support, and troubleshooting, ensuring they are well-prepared for their roles. Company Details Industry BPO Location Hyderabad, Telangana, India Connect With Us Careers Apply Now Website 🔗 careers.wipro.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Production Agent L1 at Wipro? Eligibility Tap to expand + Answer Candidates with Graduate and Fresher experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Technical Support, Customer Support, Troubleshooting, Email Support, Case Management. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹2.5–4.5 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Wipro? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Technical Support, Customer Support, Troubleshooting, Email Support, Case Management. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Production Agent L1 interview? Preparation Tap to expand + Answer (1) Core concepts of Technical Support, Customer Support, Troubleshooting, Email Support, Case Management, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Wipro research, (5) Clear communication. ? What is the work culture like at Wipro? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Hyderabad Browse all Non-Tech jobs Latest Fresher jobs More jobs at Wipro Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com