📋 Job Details at a Glance 📍 Location Bengaluru, Karnataka, India 🏢 Company Wipro Limited 👥 Experience 3-5 years 🎓 Qualification Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Operations 🛠 Key Skills Process Management Client Issue Resolution Transaction Management SLA Compliance Helpdesk Support Quality Standards Enforcement Production Specialist L2 at Wipro Limited — Full Details & How to Apply Wipro Limited is hiring a Production Specialist L2 in Bengaluru, Karnataka, India , offering hands-on experience in client issue resolution and SLA compliance within real-world operational workflows. This Production Specialist L2 role is essential for managing client transactions, ensuring SLA compliance , and enforcing quality standards. The position directly supports operational efficiency through daily process management , transaction handling, and timely resolution of client issues. Responsibilities include resolving client concerns, maintaining transaction accuracy, and ensuring adherence to established quality benchmarks. The role requires active engagement with helpdesk support systems and process management tools to maintain service continuity. The job posting confirms that Wipro Limited recruits for this role in Bengaluru, Karnataka, India, with a focus on technical execution and operational excellence. The position is part of Wipro Limited ’s operations division, where candidates are expected to uphold quality standards and support client-facing processes. The company’s structure emphasizes process adherence and client satisfaction through structured workflows. 2023, 2024, 2025, 2026 graduates with relevant technical qualification and demonstrated shipping experience are eligible. Candidates must have 3-5 years of experience in operations or related fields. The salary for this role is Not Disclosed . You will gain practical experience in Process Management , Client Issue Resolution , Transaction Management , SLA Compliance , Helpdesk Support , and Quality Standards Enforcement . This role provides a foundation for progression into higher-level operations and process leadership roles within Wipro Limited ’s operations ecosystem. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Search for Production Specialist L2 jobs , explore Wipro Limited recruitment , and find Bengaluru, Karnataka, India jobs with direct access to apply online. Job Role & Responsibilities The Production Specialist L2 at Wipro Limited ensures client transactions are managed using process management tools to meet quality standards and maintain SLA compliance across operations. This role directly supports service delivery through structured transaction handling and issue escalation workflows. Manage client transactions using process management tools to ensure adherence to quality standards and SLA compliance metrics. Resolve client issues in real-time using client issue resolution techniques, with escalation protocols defined in helpdesk support workflows. Collaborate with Helpdesk Support and Quality Assurance teams to validate transaction accuracy and improve SLA compliance reports. Monitor daily SLA compliance performance using transaction management dashboards and report deviations to operations leads. Take ownership of client issue resolution by initiating root cause analysis and documenting outcomes in quality standards enforcement logs. Field incoming client requests via telephone and email , ensuring accurate recording of issues in helpdesk support systems. Document all client interactions and issue resolutions in quality standards enforcement databases for audit and performance analysis. Verify transaction data integrity using transaction management protocols to prevent service delivery errors and ensure SLA compliance . This role demands direct ownership of client issue resolution and transaction accuracy, with measurable impact on SLA compliance and quality standards enforcement outcomes. Required Skills & Technical Competencies The Production Specialist L2 must possess intermediate proficiency in process management , client issue resolution , transaction management , SLA compliance , helpdesk support , and quality standards enforcement to perform core operational tasks effectively. Technical Skills Process Management — intermediate — used to oversee client transaction workflows and ensure alignment with quality standards and SLA compliance metrics. Client Issue Resolution — intermediate — applied in real-time to address client concerns and escalate issues via helpdesk support platforms. Transaction Management — intermediate — used daily to handle client requests and validate compliance with SLA compliance thresholds. Helpdesk Support — intermediate — leveraged to manage incoming client requests via telephone and email using established helpdesk tools. SLA Compliance — intermediate — monitored using transaction management dashboards to track performance against defined service level targets. Quality Standards Enforcement — intermediate — applied to validate service outputs and ensure consistency with defined quality metrics and audit protocols. When preparing your resume, emphasize hands-on experience with process management tools , transaction management dashboards , and SLA compliance reporting in operational environments. Eligibility Criteria This role is designed for candidates with a relevant technical qualification in engineering or IT and demonstrated experience in operations or client support roles. Applicants must belong to eligible batches and meet academic benchmarks. Must hold a relevant technical qualification such as B.Tech, B.Sc. in Engineering or IT with a minimum CGPA of 6.0 or equivalent. Eligible batches are 2023, 2024, 2025, and 2026 only. Minimum 3-5 years of experience in operations or client support is required, though freshers with strong technical backgrounds are considered. Academic performance must meet a minimum CGPA of 6.0 or equivalent percentage in undergraduate studies. Preference given to candidates with internship experience in operations or client support functions. Must submit a portfolio demonstrating transaction management or client issue resolution tasks completed during academic or internship periods. Documentation & Portfolio Requirements Your resume must include a clear section on transaction management activities, client issue resolution logs, and SLA compliance reports from academic or internship projects. Include specific metrics such as resolution time, issue count, and compliance rate. For this role, prioritize showcasing transaction management workflows, client issue resolution outcomes, and SLA compliance performance in your portfolio — these are the exact technical areas evaluated in the selection process. Salary for Production Specialist L2 at Wipro Limited 💰 Compensation Not Disclosed The advertised compensation for the Production Specialist L2 role at Wipro Limited is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Production Specialist L2 Upskilling with the right resources significantly enhances your chances of selection for the Production Specialist L2 role by aligning your skills with job requirements. Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for effective process management and reporting. Communication Skills — Strong communication skills are crucial for client issue resolution and team collaboration. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills and experiences specific to the Production Specialist role. ❌ Neglecting to include specific examples — Provide concrete instances of problem-solving or client support experiences. ❌ Using generic language — Ensure your language reflects the technical qualifications required for the role. ❌ Overlooking familiarity with process management tools — Demonstrate your knowledge of relevant tools and methodologies. ❌ Submitting a resume without proofreading — Check for errors or formatting issues before submission. ❌ Not preparing for potential interview questions — Anticipate questions related to SLA compliance and quality standards. Before You Apply — Checklist ✅ Research Wipro Limited and understand its core values and services. ✅ Tailor your resume to reflect the skills and experiences relevant to the Production Specialist role. ✅ Prepare a cover letter that highlights your technical qualifications and interest in the position. ✅ Gather any necessary documents, such as transcripts or certifications, to support your application. ✅ Review the job description thoroughly to ensure you meet all eligibility criteria. ✅ Follow the application instructions carefully on the Wipro careers portal. ✅ Set reminders for application deadlines and follow up if necessary. ✅ Prepare for potential interviews by practicing common questions related to the role. Resume Tailoring & ATS Keywords for Production Specialist L2 Optimizing your resume for ATS is crucial for ensuring it gets noticed for the Production Specialist L2 role. ATS Keywords to Include Production Specialist Process Management Client Issue Resolution Transaction Management SLA Compliance Helpdesk Support Quality Standards Enforcement Technical Qualification Operational Excellence Customer Support Bengaluru Wipro Limited Resume Tips for This Role Highlight relevant technical qualifications and any practical experience in operations. Emphasize skills in client issue resolution and process management specific to this role. Include projects or internships that demonstrate your ability to manage transactions and support clients. Optimize your resume for ATS by incorporating keywords from the job description. Avoid including unrelated work experience or generic skills that do not align with the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic skills that do not reflect the specific requirements of the Production Specialist role. How to Apply for Production Specialist L2 at Wipro Limited Apply Now — Wipro Limited Visit the Wipro careers portal and search for the Production Specialist L2 job listing. Ensure your resume is tailored to highlight relevant skills and experiences. Fill out the application form accurately, providing all required information. After submission, expect a confirmation email regarding your application status. Track your application status through the Wipro careers portal. Applications reviewed on rolling basis — early submission recommended. Apply Now — Wipro Limited NexisGrow.com does not charge any fees for job applications. Wipro Limited Wipro Limited operates in the Operations industry and delivers services from its Bengaluru, Karnataka, India location. This Onsite role is part of a global team focused on client-facing operations and process execution. The team manages client transactions, resolves issues through helpdesk support , and ensures compliance with SLAs. They enforce quality standards and document client details to maintain service consistency and accountability. This role supports Wipro’s operations portfolio by delivering hands-on experience in process management and client issue resolution within real-world service environments. Freshers gain early exposure to key operational tools like transaction management , SLA compliance , and quality standards enforcement —building foundational skills in client management and process execution. Company Details Industry Operations Location Bengaluru, Karnataka, India Connect With Us Careers Apply Now Website 🔗 careers.wipro.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Production Specialist L2 at Wipro Limited? Eligibility Tap to expand + Answer Candidates with relevant technical qualifications from the batches of 2023, 2024, 2025, and 2026 are eligible. ? What technical skills are most important for this role? Skills Tap to expand + Answer Key skills include Process Management, Client Issue Resolution, and Transaction Management. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary details are not disclosed, but competitive industry benchmarks apply. ? What should I expect after applying for Production Specialist L2 at Wipro Limited? Hiring Process Tap to expand + Answer The process typically involves application review, screening, and an interview. ? How should I prepare for the Production Specialist L2 interview at Wipro Limited? Preparation Tap to expand + Answer Focus on understanding the role's responsibilities and practicing relevant technical questions. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite at Wipro's Bengaluru office. ? What is the career growth after joining Wipro as Production Specialist L2? Growth Tap to expand + Answer Exposure to operational processes and client management can lead to various internal mobility opportunities. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Emphasize relevant technical qualifications, client issue resolution experience, and process management skills. ? Is there a last date to apply for this role? Application Tap to expand + Answer Application deadlines are typically specified on the Wipro careers portal. ? Is there a probation period at Wipro Limited? Probation Tap to expand + Answer Probation details are not specified in the job description. ? What is the work culture like at Wipro Limited? Culture Tap to expand + Answer The work environment is onsite, focusing on client interactions and team collaboration. ? Can freshers apply for this role at Wipro Limited? Fresher Tap to expand + Answer Yes, freshers with relevant technical qualifications are encouraged to apply. 🔗 Explore More on NexisGrow More jobs in Bengaluru Browse all Non-Tech jobs Latest Fresher jobs More jobs at Wipro Limited Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com