📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company Wipro Limited 👥 Experience 1-3 years 🎓 Qualification Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Operations 🛠 Key Skills Process Management Client Issue Resolution Transaction Handling Helpdesk Support SLA Compliance Documentation Production Specialist L1 at Wipro Limited — Full Details & How to Apply Wipro Limited is hiring a Production Specialist L1 in Pune, Maharashtra, India , offering freshers direct exposure to process management and client issue resolution in operations. This role provides hands-on experience with SLA compliance and transaction handling , a feature not commonly found in similar positions at other firms. This Production Specialist L1 role is essential for managing client transactions and ensuring SLA compliance . Daily responsibilities include resolving client issues, handling transaction workflows, and maintaining documentation . These tasks directly support operational efficiency and client satisfaction within the operations function. The role requires active involvement in process management and helpdesk support , ensuring consistent service delivery. Wipro Limited , founded in 1945, operates in 65 countries and employs over 230,000 people . The company's recruitment process for this role emphasizes practical skills such as client issue resolution and transaction handling . As a Production Specialist L1 , you will work within a team focused on operational excellence and process adherence. The position is part of Wipro Limited ’s broader operations division, where technical and procedural rigor is maintained. 2024, 2025, 2026 graduates with relevant technical qualification and demonstrated shipping experience are eligible. Candidates must have 1-3 years of experience . The salary for this role is Not Disclosed . This opportunity is ideal for students seeking entry-level experience in operations and client support. You will gain hands-on experience in Process Management , Client Issue Resolution , Transaction Handling , Helpdesk Support , SLA Compliance , and Documentation . This role builds a foundation for progression into higher-level operations roles, including process optimization and client service leadership. The experience in client interaction and process execution is directly transferable to future roles in operations and supply chain. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Explore more Production Specialist L1 jobs , Wipro Limited recruitment , and Pune, Maharashtra, India jobs on our platform. Job Role & Responsibilities The Production Specialist L1 at Wipro Limited ensures client transactions are processed accurately using process management tools , maintaining compliance with SLA metrics and resolving issues through structured helpdesk support workflows. This role directly manages transaction flow, client escalations, and documentation to uphold operational quality and service delivery timelines. Manage client transactions using process management tools to ensure adherence to defined workflows and quality benchmarks. Field client requests via helpdesk support systems such as Zendesk or ServiceNow, recording all interactions in real time. Collaborate with client support and operations teams to resolve issues using shared transaction handling protocols and escalation matrices. Monitor SLA compliance metrics daily to ensure resolution times meet predefined thresholds of 24 hours or less. Escalate client issues to higher-tier teams when resolution exceeds 12 hours of initial handling, following documented client issue resolution procedures. Document every client interaction and issue in the operations documentation system for audit, compliance, and future reference. Resolve client problems directly using transaction handling protocols to improve satisfaction and reduce downstream operational delays. Track issue resolution outcomes against SLA compliance targets to generate daily performance reports for team review. This role demands direct ownership of client issues, with every action impacting SLA compliance , transaction handling efficiency , and documentation accuracy in real-time operations. Required Skills & Technical Competencies The Production Specialist L1 must possess core technical competencies in process management , client issue resolution , transaction handling , helpdesk support , SLA compliance , and documentation to perform daily operational tasks effectively. These skills are applied in structured, measurable workflows within the operations environment. Technical Skills Process Management — entry — used to configure and execute transaction workflows in Wipro’s operations management system to ensure quality and consistency. Client Issue Resolution — entry — applied to resolve client concerns within 12 hours using standardized issue resolution templates in helpdesk platforms. Transaction Handling — intermediate — executed daily to process client requests through Wipro’s transaction tracking module with error logging and validation. Helpdesk Support — entry — performed via Zendesk or ServiceNow to receive, triage, and respond to client inquiries through phone and email. SLA Compliance — entry — monitored using SLA dashboards to track resolution times and ensure adherence to 24-hour service benchmarks. Documentation — entry — implemented to record all client interactions in Wipro’s internal operations database for audit and process improvement. When preparing your resume, emphasize hands-on experience with process management tools , SLA dashboards , and helpdesk platforms to demonstrate technical readiness. Eligibility Criteria This role is designed for fresh graduates with a technical qualification in IT, Engineering, or Business Management and 1–3 years of experience in operations or client support. It is ideal for candidates with a strong academic record and practical exposure. Must hold a relevant technical qualification such as B.Tech, B.Sc, or BBA in IT, Engineering, or Business Management. Eligible batches are 2024, 2025, and 2026 , with entry-level candidates encouraged to apply. Minimum 1–3 years of experience in operations, client support, or transaction handling is required. Academic performance must meet a minimum CGPA of 6.0 or equivalent percentage. Internships or projects in operations or client support are advantageous and will be considered. Must have a portfolio showing documented experience in transaction handling or client issue resolution . Documentation & Portfolio Requirements Your resume must include a clear section on transaction handling or client issue resolution with specific examples, such as resolved cases, SLA adherence, or process improvements. Include dates, tools used, and outcomes. For this role, prioritize showing SLA compliance metrics, transaction handling volume , and helpdesk support logs in your portfolio to demonstrate measurable operational experience. Salary for Production Specialist L1 at Wipro Limited 💰 Compensation Not Disclosed The advertised compensation for the Production Specialist L1 role at Wipro Limited is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Production Specialist L1 Upskilling with the right resources significantly enhances your chances of selection for the Production Specialist L1 role. Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for documentation and reporting tasks. Communication Skills — Effective communication is crucial for client issue resolution and team collaboration. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills for the Production Specialist role. ❌ Overlooking documentation of client interactions — Ensure you detail your experience in client support. ❌ Neglecting technical qualifications — Mention specific certifications or qualifications relevant to the role. ❌ Submitting a generic cover letter — Address Wipro's specific needs in your cover letter. ❌ Ignoring application instructions — Follow all guidelines provided in the job posting. ❌ Not preparing for interview questions — Practice responses related to client issue resolution . Before You Apply — Checklist ✅ Review the job description thoroughly to understand the requirements. ✅ Update your resume to reflect relevant skills and experiences. ✅ Prepare a tailored cover letter addressing Wipro's needs. ✅ Gather any supporting documents, such as transcripts or certifications. ✅ Ensure your online profiles (LinkedIn, etc.) are up-to-date. ✅ Practice common interview questions related to client support and operations. ✅ Check the application portal for any specific submission guidelines. ✅ Submit your application before the deadline. Resume Tailoring & ATS Keywords for Production Specialist L1 Optimizing your resume for ATS is crucial for standing out in the application process for the Production Specialist L1 role. ATS Keywords to Include Production Specialist Process Management Client Issue Resolution Transaction Handling Helpdesk Support SLA Compliance Documentation Technical Qualification Operations Pune Wipro Full Time Resume Tips for This Role Highlight relevant technical qualifications and any experience in operations or client support. Emphasize skills in process management and client issue resolution , as these are critical for the role. Include any projects or internships that demonstrate your ability to handle transactions or support clients. Optimize your resume for ATS by including keywords from the job description. Avoid including unrelated work experience or skills that do not pertain to the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic skills or experiences that do not directly relate to the Production Specialist role. How to Apply for Production Specialist L1 at Wipro Limited Apply Now — Wipro Limited Visit the Wipro careers portal and locate the Production Specialist L1 job listing. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, following all instructions. After submission, expect a confirmation email regarding your application status. Use the application tracking feature on the portal to monitor your application progress. Applications reviewed on rolling basis — early submission recommended. Apply Now — Wipro Limited NexisGrow.com does not charge any fees for job applications. Wipro Limited Wipro Limited operates in the Operations industry and offers onsite support in Pune, Maharashtra, India . This Production Specialist L1 role is part of a client-facing team that delivers operational services in a physical work environment with no remote options. The team manages incoming client requests through telephone and email, handles transactions, resolves issues, and ensures SLA compliance . All interactions are documented to maintain process efficiency and quality standards, supporting smooth client operations. This role supports Wipro’s operations function, where client issue resolution and process management are key to delivering digital transformation services. It reflects the company’s focus on operational excellence in real-time client support. The role provides freshers with hands-on exposure to process management , transaction handling , and documentation —essential tools for building foundational operational skills in a real-world setting. Company Details Industry Operations Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 careers.wipro.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Production Specialist L1 at Wipro Limited? Eligibility Tap to expand + Answer Candidates with relevant technical qualifications from the 2024, 2025, and 2026 batches can apply. ? What technical skills are most important for this role? Skills Tap to expand + Answer Key skills include Process Management, Client Issue Resolution, and Helpdesk Support. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary details are not disclosed, but competitive compensation is typical for entry-level roles in Pune. ? What should I expect after applying for Production Specialist L1 at Wipro Limited? Hiring Process Tap to expand + Answer The process typically includes application review, screening, and an interview. ? How should I prepare for the Production Specialist L1 interview at Wipro Limited? Preparation Tap to expand + Answer Focus on understanding client issue resolution and process management; practice relevant interview questions. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Pune. ? What is the career growth after joining Wipro as Production Specialist L1? Growth Tap to expand + Answer Exposure to diverse operational processes can lead to various career paths within the company. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Emphasize relevant technical qualifications, skills in process management, and any client support experience. ? Is there a last date to apply for this role? Application Tap to expand + Answer Check the Wipro careers page for application deadlines. ? Is there a probation period at Wipro Limited? Probation Tap to expand + Answer Probation details are not specified in the job description. ? What is the work culture like at Wipro Limited? Culture Tap to expand + Answer The work culture is onsite and customer-facing, focusing on client support. ? Can freshers apply for this role at Wipro Limited? Fresher Tap to expand + Answer Yes, freshers with relevant qualifications are encouraged to apply. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Non-Tech jobs Latest Fresher jobs More jobs at Wipro Limited Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com