📋 Job Details at a Glance 📍 Location Mumbai, India 🏢 Company Wipro Limited 👥 Experience 1-3 years 🎓 Qualification Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology Services 🛠 Key Skills ITIL Incident Management Incident Response Troubleshooting Root Cause Analysis Service Desk Operations Incident Coordinator L2 at Wipro Limited — Full Details & How to Apply Wipro Limited is hiring for an Incident Coordinator L2 role in Mumbai, India , offering freshers direct exposure to ITIL Incident Management and real-world troubleshooting scenarios. This role is part of Incident Coordinator L2 jobs in the technology services sector, with a focus on on-site operations in Mumbai. This Incident Coordinator L2 position supports service delivery by managing incidents through structured ITIL Incident Management and Incident Response processes. The role involves troubleshooting , root cause analysis , and service desk operations , ensuring timely resolution of disruptions. These responsibilities are critical for maintaining operational continuity and client service levels within Wipro’s service delivery framework. Wipro Limited , founded in 1945, operates with over 230,000 employees across 65 countries. The Incident Coordinator L2 role is part of Wipro Limited recruitment in technology services, where candidates will engage with established ITIL frameworks and operational workflows. This role is embedded within a large-scale technology services environment, providing structured exposure to incident management practices. 2024, 2025, 2026 graduates with a relevant technical qualification and demonstrated shipping experience and 1-3 years experience are eligible. The role requires a technical background and hands-on experience in service operations. Salary is not disclosed. Candidates will gain practical experience in ITIL Incident Management , Incident Response , Troubleshooting , Root Cause Analysis , and Service Desk Operations . This role provides a foundation in IT service management and opens pathways into digital transformation roles within technology service environments. Progression opportunities exist within Wipro’s structured service delivery ecosystem. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Explore more Mumbai, India jobs and Wipro Limited recruitment opportunities through the official portal to apply online for this Incident Coordinator L2 jobs position. Job Role & Responsibilities The Incident Coordinator L2 at Wipro Limited ensures service continuity by managing incident lifecycles using ITIL Incident Management and ServiceNow , with a focus on meeting SLA targets and reducing incident resolution time by 30% within the technology services domain. Coordinates incident management workflows in ServiceNow to ensure adherence to ITIL Incident Management principles and timely escalation of incidents. Applies Incident Response protocols during real-time troubleshooting to minimize downtime and maintain service availability metrics. Performs daily troubleshooting of system-level issues using ServiceNow logs and client-reported error codes to restore service delivery. Conducts Root Cause Analysis on escalated incidents using structured methodologies to prevent recurrence and improve incident resolution rates . Collaborates with Service Desk and Technical Support teams to share incident data and align on resolution actions in ServiceNow . Monitors key incident metrics such as mean time to resolve (MTTR) , first response time (FRT) , and incident volume to evaluate performance and service health. Owns the resolution of escalated incidents within SLA boundaries, ensuring all client-facing updates are delivered in ServiceNow and documented. Documents incident resolutions and stakeholder communications in ServiceNow , maintaining audit trails for compliance and performance review. This role demands direct ownership of incident outcomes, with measurable impact on MTTR , SLA compliance , and client satisfaction scores across Wipro Limited 's service delivery operations. Required Skills & Technical Competencies The Incident Coordinator L2 role requires a clear technical foundation in ITIL Incident Management , Incident Response , Root Cause Analysis , and Service Desk Operations to manage incidents effectively in ServiceNow . Technical Skills ITIL Incident Management — entry — applied to standardize incident handling procedures in ServiceNow and ensure compliance with ITIL v4 guidelines. Incident Response — intermediate — executed in real-time to resolve incidents within SLA windows using ServiceNow incident workflows. Root Cause Analysis — entry — conducted using 5 Whys and Fishbone diagrams to identify underlying causes in ServiceNow incident records. Service Desk Operations — intermediate — implemented through daily operations in ServiceNow , including ticket routing, triage, and client communication. Incident Troubleshooting — entry — performed using ServiceNow diagnostic tools and system logs to resolve technical issues in production environments . When preparing your resume or interview, emphasize hands-on experience with ServiceNow incident workflows, ITIL v4 principles, and measurable outcomes such as reduced MTTR or improved SLA compliance . Eligibility Criteria This role is designed for fresh graduates with a degree in IT or Computer Science who have demonstrated practical exposure to IT service management through academic projects or internships. Must hold a degree in IT , Computer Science , or a related technical field from a recognized institution. Eligible for 2024 , 2025 , and 2026 batches, allowing early career applicants to join Wipro Limited with structured onboarding. 1–3 years of experience is preferred, but candidates with relevant academic projects or internships in IT service management are encouraged to apply. Academic performance is not specified, but a strong CGPA in core IT subjects is generally favorable for selection. Must include a portfolio showcasing project work related to ITIL , incident management , or ServiceNow operations. Documentation & Portfolio Requirements Your resume must include a clear section on academic projects, internships, or lab work involving ITIL , incident handling , or ServiceNow tools, with specific metrics or outcomes documented. Highlight your use of ServiceNow in a project or internship, including incident creation, resolution, and MTTR tracking — this directly aligns with the Incident Coordinator L2 role at Wipro Limited . Salary for Incident Coordinator L2 at Wipro Limited 💰 Compensation Not Disclosed The advertised compensation for the Incident Coordinator L2 role at Wipro Limited is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Incident Coordinator L2 Upskilling with the right resources significantly enhances your chances of selection for the Incident Coordinator L2 role at Wipro Limited . Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for documentation and reporting tasks. Communication Skills — Effective communication is crucial for client interactions and team collaboration. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight relevant skills for incident management — fix by aligning experiences with job requirements. ❌ Neglecting to mention specific tools like ServiceNow that are relevant to the role — ensure to include them in your application. ❌ Overlooking the importance of clear communication skills in the application — fix by emphasizing client interaction experiences. ❌ Submitting a generic cover letter instead of a tailored one specific to Wipro and the role — personalize your cover letter. ❌ Not preparing for technical questions related to ITIL and incident management during interviews — practice common technical questions. ❌ Ignoring the importance of showcasing problem-solving skills in past experiences — highlight relevant examples in your application. Before You Apply — Checklist ✅ Research Wipro Limited and its services to understand the company culture. ✅ Tailor your resume to include relevant keywords from the job description. ✅ Prepare a cover letter that specifically addresses why you are a good fit for the Incident Coordinator L2 role. ✅ Gather any necessary documents, such as transcripts or certificates, before applying. ✅ Double-check your application for any errors or missing information. ✅ Follow the application instructions carefully on the Wipro careers portal. ✅ Set reminders for application deadlines to ensure timely submission. ✅ Prepare for potential interviews by reviewing common technical questions related to incident management. Resume Tailoring & ATS Keywords for Incident Coordinator L2 Optimizing your resume for ATS is crucial for the Incident Coordinator L2 role at Wipro Limited to ensure it passes initial screenings. ATS Keywords to Include Incident Management ITIL Troubleshooting Root Cause Analysis Service Desk Incident Response Technical Support ServiceNow Client Interaction Performance Metrics Documentation Cross-Functional Collaboration Resume Tips for This Role Highlight relevant coursework or projects related to ITIL and incident management. Emphasize any internships or practical experiences in IT service roles. Include a portfolio showcasing relevant projects or case studies in incident management. Optimize your resume for ATS by including keywords from the job description. Avoid including unrelated work experiences that do not align with the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic phrases or experiences that do not directly relate to incident management. How to Apply for Incident Coordinator L2 at Wipro Limited Apply Now — Wipro Limited Visit the Wipro careers portal and locate the Incident Coordinator L2 job listing. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form with accurate personal and educational details. After submission, expect a confirmation email regarding your application status. Track your application through the Wipro careers portal for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — Wipro Limited NexisGrow.com does not charge any fees for job applications. Wipro Limited Wipro Limited is a technology services company based in Mumbai, India. This role is onsite and operates within the technology services industry. The position supports client service operations through direct engagement and service desk activities. The Incident Coordinator L2 team manages incident response , troubleshooting , root cause analysis , and service desk operations . They ensure timely resolution of issues impacting client services, maintaining service reliability and client satisfaction. This role supports Wipro’s focus on digital transformation through effective IT service management. It aligns with the company’s commitment to delivering resilient, client-focused technology services. This position offers early-career exposure to ITIL Incident Management and real-world troubleshooting . It builds foundational skills in incident response and root cause analysis , essential for IT service professionals. Company Details Industry Technology Services Location Mumbai, India Connect With Us Careers Apply Now Website 🔗 careers.wipro.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Incident Coordinator L2 at Wipro Limited? Eligibility Tap to expand + Answer Candidates with a degree in IT or related fields from the 2024, 2025, or 2026 batches. ? What technical skills are most important for this role? Skills Tap to expand + Answer ITIL Incident Management, Troubleshooting, Incident Response, and Service Desk Operations. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary details are not disclosed, but industry benchmarks suggest INR 3-5 lakhs per annum for freshers. ? What should I expect after applying for Incident Coordinator L2 at Wipro Limited? Hiring Process Tap to expand + Answer Expect an application review followed by a screening process and potential interview. ? How should I prepare for the Incident Coordinator L2 interview at Wipro Limited? Preparation Tap to expand + Answer Review ITIL principles, incident management scenarios, and prepare to discuss relevant experiences. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Mumbai. ? What is the career growth after joining Wipro as Incident Coordinator L2? Growth Tap to expand + Answer Exposure to various IT projects and potential for internal mobility within the organization. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Focus on relevant technical skills, internships, and any projects related to incident management. ? Is there a last date to apply for this role? Application Tap to expand + Answer Application deadlines are not specified; apply as soon as possible. ? Is there a probation period at Wipro Limited? Probation Tap to expand + Answer Probation details are not specified in the job description. ? What is the work culture like at Wipro Limited? Culture Tap to expand + Answer The role is onsite, focusing on collaboration and direct client interaction. ? Can freshers apply for this role at Wipro Limited? Fresher Tap to expand + Answer Yes, freshers with relevant qualifications are encouraged to apply. 🔗 Explore More on NexisGrow More jobs in Mumbai Browse all Non-Tech jobs Latest Fresher jobs More jobs at Wipro Limited Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com