📋 Job Details at a Glance 📍 Location Gurugram, Haryana, India 🏢 Company Wipro Limited 👥 Experience 1-3 years 🎓 Qualification Relevant technical qualification and demonstrated shipping experience 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology Services 🛠 Key Skills Issue Resolution Client Support SLA Management Transaction Processing End User Documentation Telephony Support Analyst at Wipro Limited — Full Details & How to Apply Wipro Limited is hiring Analyst roles in Gurugram, Haryana, India , offering freshers hands-on experience in issue resolution and SLA management within client support operations. This Analyst role is essential for ensuring timely issue resolution , managing service level agreements (SLAs) , and supporting transaction processing in real-time client environments. Daily responsibilities include handling telephony support , preparing end user documentation , and maintaining operational efficiency through structured client support workflows. These tasks directly contribute to consistent service delivery and client satisfaction in technology services operations. Wipro Limited operates globally with over 230,000 employees and partners across 65 countries. This Analyst position is part of a technology services team focused on client support and operational excellence. The role is embedded within a structured environment where technical support processes are managed at scale, and performance is evaluated through defined service metrics. 2024, 2025, 2026 graduates with relevant technical qualification and demonstrated shipping experience are eligible. Candidates must have 1-3 years of experience . The salary for this position is Not Disclosed . You will gain practical experience in issue resolution , client support , SLA management , transaction processing , and end user documentation . This role provides foundational exposure to client-facing operations and process management, which can lead to progression into more advanced technical or support roles within the technology services sector. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Search for Analyst jobs in Gurugram, Haryana, India jobs or explore Wipro Limited recruitment for more roles. Apply online to access the full job description and eligibility criteria. Job Role & Responsibilities The Analyst at Wipro Limited ensures client transaction accuracy and issue resolution through structured support workflows, directly impacting SLA compliance and end-user documentation quality in technology services operations. Manage client transactions using transaction processing tools to ensure data integrity and adherence to service-level benchmarks. Resolve client issues via issue resolution techniques, applying root-cause analysis to identify and fix technical faults in real-time. Field incoming client queries through telephony support systems, maintaining call logs and response time metrics for accountability. Monitor daily SLA compliance metrics using Wipro’s internal service dashboards to track resolution timelines and performance deviations. Escalate unresolved client issues to IT and operations teams with clear documentation, ensuring seamless handoffs and continuity. Document end-user interactions and reported issues in end user documentation templates, preserving audit trails for compliance and follow-up. Verify transaction processing outcomes against client records using validation scripts and error logs to maintain accuracy and traceability. Report on SLA adherence and issue resolution trends to operations leads, using data from SLA management tools to inform process improvements. This role demands direct ownership of client issue resolution , where every action influences transaction accuracy , SLA compliance , and end-user documentation quality in real-time operations. Required Skills & Technical Competencies The Analyst must demonstrate proficiency in five core technical competencies, each applied in structured, measurable support workflows within Wipro Limited 's technology services environment. Technical Skills Issue Resolution — entry — applied to troubleshoot client-reported errors using structured diagnostic tools and error logs in production environments. Client Support — entry — executed through telephony and ticketing systems, with direct interaction protocols to resolve queries within defined response windows. SLA Management — intermediate — used daily to track and report on compliance metrics such as first-response time and resolution time in Wipro’s service management platform. Transaction Processing — entry — performed using transaction validation scripts and data entry tools to ensure accuracy in client-facing operations. End User Documentation — entry — maintained through standardized templates in Confluence or SharePoint, capturing issue details and resolution steps for audit and reference. When preparing your resume or interview response, emphasize specific tools like telephony support systems , SLA dashboards , and transaction validation scripts to demonstrate hands-on technical experience. Eligibility Criteria This role is designed for fresh graduates with a technical degree in Computer Science or Information Technology , seeking entry-level experience in technology services operations. Must hold a relevant technical qualification such as a Bachelor of Technology in Computer Science or Information Technology. Eligible for 2024, 2025, and 2026 batches, with applications open to students currently enrolled in these academic years. Experience range of 1–3 years is acceptable, with a strong preference for candidates with internship exposure in technical support. Academic performance is not explicitly required, but a strong CGPA may enhance candidacy in competitive selection rounds. Must have a portfolio or internship experience in technical support, issue resolution , or client operations to demonstrate practical exposure. Applicants must submit a technical support or client operations project as part of their application materials. Documentation & Portfolio Requirements Your resume must include a clear section on technical support experience , listing specific tools used (e.g., telephony systems, SLA dashboards), issue resolution steps, and transaction processing outcomes. Include a portfolio that demonstrates issue resolution logs, end user documentation samples, and transaction processing records from internships or academic projects to validate your technical readiness. Salary for Analyst at Wipro Limited 💰 Compensation Not Disclosed The advertised compensation for the Analyst role at Wipro Limited is Not Disclosed . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Analyst Upskilling with the right resources significantly enhances your chances of selection for the Analyst role at Wipro Limited . Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for documentation and reporting tasks. Communication Skills — Strong communication is crucial for effective client support and issue resolution . Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — Highlight relevant skills and experiences specific to the Analyst role. ❌ Neglecting to include specific examples — Provide clear instances of problem-solving in previous roles or projects. ❌ Overlooking documentation skills — Ensure your application showcases your ability to document processes clearly. ❌ Submitting a generic cover letter — Address your motivation for applying to Wipro specifically. ❌ Ignoring professional format — Maintain clarity and readability in your resume. ❌ Not preparing for technical questions — Review common scenarios related to issue resolution for interviews. Before You Apply — Checklist ✅ Research Wipro Limited and understand its services and culture before applying. ✅ Tailor your resume to highlight relevant skills and experiences for the Analyst role. ✅ Prepare a cover letter that addresses your motivation for applying to Wipro specifically. ✅ Ensure all application documents are free of errors and professionally formatted. ✅ Follow the application instructions carefully on the Wipro careers portal. ✅ Keep track of your application status and follow up if necessary. ✅ Prepare for interviews by reviewing common technical support scenarios. ✅ Gather references who can speak to your technical skills and work ethic. Resume Tailoring & ATS Keywords for Analyst Optimizing your resume for ATS is crucial for the Analyst role at Wipro Limited to ensure it passes initial screenings. ATS Keywords to Include Analyst Issue Resolution Client Support SLA Management Transaction Processing End User Documentation Telephony Support Technical Support Problem Solving Customer Service Documentation Collaboration Resume Tips for This Role Highlight relevant technical qualifications and any experience in client support or issue resolution . Emphasize skills in SLA management and transaction processing , as these are critical for the role. Include any projects or internships related to technical support to demonstrate practical experience. Optimize your resume for ATS by including keywords from the job description. Avoid including unrelated work experience or generic statements that do not align with the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including generic objectives or unrelated experiences that do not pertain to the Analyst role. How to Apply for Analyst at Wipro Limited Apply Now — Wipro Limited Visit the Wipro careers portal and locate the Analyst job listing. Upload your resume, ensuring it is tailored to the Analyst role. Fill out the application form accurately, providing all required information. After submission, you can expect a confirmation email regarding your application status. Track your application status through the Wipro careers portal for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — Wipro Limited NexisGrow.com does not charge any fees for job applications. Wipro Limited Wipro Limited is a technology services company with operations in Gurugram, Haryana, India . The Analyst role is onsite, focused on direct client support and issue resolution within the technology services industry. The team manages incoming client requests via telephony and email, resolves issues, handles transaction processing , and documents end user details. They ensure timely SLA compliance and maintain quality standards through structured support processes. This role supports Wipro’s focus on client support and digital transformation through hands-on experience in transaction processing and issue resolution . The role offers freshers exposure to real client interactions, SLA management , and documentation—key skills in technology services and client support . Company Details Industry Technology Services Location Gurugram, Haryana, India Connect With Us Careers Apply Now Website 🔗 careers.wipro.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Analyst at Wipro Limited? Eligibility Tap to expand + Answer Candidates with a relevant technical degree from the batches 2024, 2025, and 2026. ? What technical skills are most important for this role? Skills Tap to expand + Answer Key skills include Issue Resolution, Client Support, and SLA Management. ? What is the expected salary for this position? Salary Tap to expand + Answer Salary details are not disclosed, but industry benchmarks suggest INR 3-6 LPA for freshers. ? What should I expect after applying for Analyst at Wipro Limited? Hiring Process Tap to expand + Answer Expect an application review followed by screening and potential interview rounds. ? How should I prepare for Analyst interview at Wipro Limited? Preparation Tap to expand + Answer Review technical support scenarios, practice problem-solving questions, and understand Wipro's services. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is onsite in Gurugram. ? What is the career growth after joining Wipro as Analyst? Growth Tap to expand + Answer Exposure to various technologies and client interactions can facilitate career advancement. ? What should I highlight in my resume for this role? Resume Tap to expand + Answer Focus on relevant technical skills, client support experience, and problem-solving abilities. ? Is there a last date to apply for this role? Application Tap to expand + Answer Application urgency context is not specified. ? Is there a probation period at Wipro Limited? Probation Tap to expand + Answer Probation details are not specified in the job description. ? What is the work culture like at Wipro Limited? Culture Tap to expand + Answer The role is onsite, focusing on client-facing interactions and teamwork. ? Can freshers apply for this role at Wipro Limited? Fresher Tap to expand + Answer Yes, freshers from eligible batches can apply. 🔗 Explore More on NexisGrow More jobs in Gurugram Browse all Non-Tech jobs Latest Fresher jobs More jobs at Wipro Limited Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com