📋 Job Details at a Glance 📍 Location Remote — India 🏢 Company Vedantu 👥 Experience Fresher 🎓 Qualification Any Graduate 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Internship 💰 Salary ₹10,000–₹13,000 per month 🏢 Industry Customer Support 🛠 Key Skills Customer Support Active Listening Communication Skills Issue Resolution Call Handling Student Care Intern at Vedantu — Full Details & How to Apply Vedantu is seeking a Student Care Intern to enhance customer support for its online education platform, offering freshers a chance to gain hands-on experience in a leading ed-tech company. This role is fully remote, allowing you to work from anywhere in India while earning a competitive salary of ₹10,000–₹13,000 per month . The demand for online education has surged, making customer support roles critical in enhancing user experience and retention. As a Student Care Intern , you will play a vital role in addressing student queries and ensuring satisfaction, which is essential for maintaining the loyalty of over 1 million students served by Vedantu . Vedantu , founded in 2014 , has rapidly become a significant player in India's ed-tech industry. The company’s focus on providing quality education through innovative online methods sets it apart, making it an ideal environment for aspiring professionals in customer support. Joining Vedantu means being part of a culture that values growth and learning. This opportunity is perfect for 2024, 2025, 2026 graduates from any graduate background, especially those with fresher experience . The role is designed for individuals eager to kickstart their careers in customer support, making it an excellent entry point into the job market. As a Student Care Intern , you will develop essential skills such as customer support , active listening , communication skills , issue resolution , and call handling . These competencies are highly sought after and will open doors to various career paths in customer service and beyond. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Student Care Intern at Vedantu is to provide exceptional support to students, ensuring their queries are resolved efficiently through various communication channels. Assist students by resolving queries through email and chat support, utilizing Zendesk for effective ticket management and tracking. Handle incoming calls, ensuring effective communication and issue resolution using active listening techniques to understand student needs. Collaborate with the product and technical support teams to escalate complex issues, ensuring timely resolution and enhancing the student experience. Monitor customer feedback metrics to identify areas for improvement in service delivery, utilizing data to inform strategies. Take initiative in suggesting process improvements based on student interactions and feedback, fostering a culture of continuous enhancement. Document interactions and resolutions in the CRM system for future reference and training purposes, ensuring knowledge sharing. Provide empathetic support to students, ensuring a positive experience and fostering loyalty through effective communication. Ownership of student interactions directly impacts their satisfaction, making this role crucial for maintaining high standards of support at Vedantu . Required Skills & Technical Competencies The skill profile for the Student Care Intern emphasizes a blend of technical competencies essential for delivering effective customer support. Technical Skills Customer Support — intermediate — utilized daily to assist students with their queries and ensure satisfaction. Active Listening — intermediate — crucial for understanding student needs and providing tailored support during interactions. Communication Skills — intermediate — essential for clear and effective interaction with students across various channels, including calls and chats. Issue Resolution — intermediate — ability to troubleshoot and resolve problems efficiently, a daily requirement in this role. Call Handling — entry — familiarity with call management systems like Zendesk enhances efficiency in addressing student queries. When showcasing these technical skills in your resume or interview, emphasize specific experiences and outcomes that demonstrate your proficiency in each area. Eligibility Criteria This role is designed for graduates eager to start their careers in customer support, particularly those from diverse educational backgrounds. Any graduate is eligible, as diverse educational backgrounds can bring unique perspectives to customer support. Students from the 2024 , 2025 , and 2026 batches are encouraged to apply, providing a pathway for early career development. No prior experience is required, but familiarity with customer support or call handling is advantageous. A minimum academic performance of 50% is preferred to ensure a foundational understanding of communication skills. Having a portfolio or previous internship experience in customer service can provide a competitive edge. Documentation & Portfolio Requirements Ensure your resume is well-structured, highlighting relevant skills and experiences. Include any customer service-related projects or internships to strengthen your application. Pro tip: Tailor your application to highlight specific experiences that demonstrate your ability to resolve issues and support students effectively. Salary for Student Care Intern at Vedantu 💰 Compensation ₹10,000–₹13,000 per month The advertised compensation for the Student Care Intern role at Vedantu is ₹10,000–₹13,000 per month . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Student Care Intern Upskilling with the right resources significantly enhances your chances of selection for the Student Care Intern role at Vedantu . Recommended Courses & Resources Communication Skills — Essential for effective interaction with customers and resolving issues. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight customer support skills — ensure relevance to the role. ❌ Neglecting to proofread for grammatical errors — which can undermine communication skills. ❌ Overlooking the importance of soft skills in the application — emphasize active listening and empathy. ❌ Submitting a generic cover letter — instead of a personalized one addressing Vedantu's mission. ❌ Not preparing for potential interview questions — related to customer scenarios and problem-solving. ❌ Failing to research Vedantu's services — and recent developments before applying. Before You Apply — Checklist ✅ Research Vedantu 's services and recent developments before applying. ✅ Update your resume to reflect relevant skills and experiences. ✅ Prepare a tailored cover letter that aligns with the company's values. ✅ Ensure your online profiles (LinkedIn, etc.) are professional and up-to-date. ✅ Practice common interview questions related to customer support. ✅ Gather any necessary documents for application submission. ✅ Check the application deadline to ensure timely submission. ✅ Follow up with a polite email if you do not hear back within a reasonable timeframe. Resume Tailoring & ATS Keywords for Student Care Intern Optimizing your resume for ATS is crucial for standing out in the application process for the Student Care Intern role. ATS Keywords to Include Customer Support Active Listening Communication Skills Issue Resolution Call Handling Email Support Chat Support Escalation Management Basic Computer Knowledge Internship Fresher Remote Work Resume Tips for This Role Highlight any customer service experience, even if informal, to demonstrate relevant skills. Emphasize communication skills, particularly in English and any regional languages like Tamil. Include any projects or coursework related to customer interaction or support. Optimize for ATS by using keywords from the job description to ensure visibility. Avoid including unrelated work experience that does not showcase relevant skills for this role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including unrelated work experience that does not showcase relevant skills for this role. How to Apply for Student Care Intern at Vedantu Apply Now — Vedantu Visit the application portal and click on the 'Apply Now' button. Upload your resume in PDF format, ensuring it is tailored to the role. Fill out the application form with accurate personal and educational details. Submit your application and keep a copy of the confirmation email. Track your application status through the portal or by following up via email. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Vedantu NexisGrow.com does not charge any fees for job applications. Vedantu Vedantu was founded in 2014 by Vamsi Krishna, Pulkit Jain, and Anand Prakash. Headquartered in Bengaluru, India , the company has rapidly expanded its global footprint, reaching students across multiple countries. With a mission to revolutionize education, Vedantu has become a significant player in the online tutoring space, serving thousands of students every day. Specializing in live online tutoring, Vedantu offers a range of courses tailored for students from grades 6 to 12, including preparation for competitive exams like JEE and NEET. The platform utilizes advanced technology to facilitate interactive learning experiences, ensuring that students receive personalized attention and support in subjects such as mathematics, science, and English. Vedantu has been recognized for its innovative approach to education, earning a 4.5-star rating on Glassdoor for its employee-friendly culture. The company actively promotes a collaborative work environment, offering various employee programs that focus on professional growth and skill enhancement. This commitment to employee satisfaction has garnered accolades within the ed-tech industry. Recently, Vedantu raised $100 million in funding to expand its offerings and enhance its technology. This investment underscores the company's growth trajectory in the ed-tech space, allowing for the development of new features and services that cater to the evolving needs of students and educators alike. Joining Vedantu as a fresher in customer support provides a robust foundation for a career in the field. The company emphasizes mentorship and professional development, equipping new employees with essential skills such as active listening and issue resolution. This supportive environment fosters growth, making Vedantu an ideal launchpad for aspiring customer support professionals. Company Details Industry Customer Support Location Remote — India Connect With Us Careers Apply Now Website 🔗 docs.google.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Student Care Intern at Vedantu? Eligibility Tap to expand + Answer Candidates with Any Graduate and Fresher experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Support, Active Listening, Communication Skills, Issue Resolution, Call Handling. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹10,000–₹13,000 per month. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Vedantu? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Support, Active Listening, Communication Skills, Issue Resolution, Call Handling. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Student Care Intern interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Support, Active Listening, Communication Skills, Issue Resolution, Call Handling, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Vedantu research, (5) Clear communication. ? What is the work culture like at Vedantu? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Remote — India Browse all Non-Tech jobs Latest Fresher jobs More jobs at Vedantu Work From Home jobs Ready to Apply? 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