📋 Job Details at a Glance 📍 Location Gurugram, Haryana, India 🏢 Company UniFocus 👥 Experience 2-5 years 🎓 Qualification Bachelor’s degree in Computer Science, IT, or a related field preferred 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹6–₹9 LPA 🏢 Industry Non-Tech 🛠 Key Skills L2 Application Support Troubleshooting Log Analysis AWS IIS SQL MySQL Windows DNS SSH Client Service Technical Consultant at UniFocus — Full Details & How to Apply UniFocus is seeking a Client Service Technical Consultant in Gurugram, Haryana, India , offering a competitive salary of ₹6–₹9 LPA . This role is pivotal in delivering top-notch technical support to clients, ensuring their satisfaction and retention. The demand for Client Service Technical Consultant jobs is rising as companies increasingly rely on technology for client services. As a leader in the non-tech industry, UniFocus is experiencing significant growth, serving over 500 clients across various sectors. This role is crucial for enhancing client experiences through effective technical support. What sets UniFocus apart is its focus on innovation in client service solutions. Founded in 2002 , the company has established a strong reputation for delivering high-quality support, making it an attractive employer for aspiring technical consultants. The culture at UniFocus fosters professional growth and collaboration, ensuring employees thrive in their roles. We encourage 2023, 2024, 2025, 2026 graduates with a Bachelor’s degree in Computer Science, IT, or a related field preferred and 2-5 years experience to apply. This position offers a salary range of ₹6–₹9 LPA , making it a lucrative opportunity for those looking to advance their careers in technical consulting. In this role, you will gain hands-on experience with essential skills such as L2 Application Support , Troubleshooting , Log Analysis , AWS , IIS , SQL , MySQL , Windows , DNS , SSH , FTP/SFTP , HTTP/HTTPS , and Connectivity and Service Diagnostics . This exposure not only enhances your technical expertise but also opens doors to advanced roles within the tech industry. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Client Service Technical Consultant at UniFocus is to deliver exceptional L2 Application Support , ensuring client issues are resolved efficiently and effectively to enhance overall satisfaction. Diagnose and resolve client issues using SQL and MySQL , ensuring minimal downtime and maintaining high service availability. Utilize AWS for managing cloud-based applications, ensuring optimal performance and reliability in service delivery. Collaborate with Development and Product teams to implement client feedback into service improvements, enhancing user experience. Analyze service metrics to identify trends, contributing to a 20% increase in client satisfaction through targeted improvements. Take ownership of client escalations, ensuring timely resolution and fostering strong client relationships. Document troubleshooting processes and solutions in the knowledge base, facilitating future reference and training for team members. Engage directly with clients to troubleshoot connectivity issues, utilizing DNS and SSH for effective diagnostics and resolution. Emphasizing ownership and accountability, this role directly impacts client satisfaction and service quality, making it essential for the success of UniFocus . Required Skills & Technical Competencies The ideal candidate for the Client Service Technical Consultant role must possess a robust skill profile, focusing on technical competencies essential for effective client support. Technical Skills L2 Application Support — intermediate — critical for resolving client issues efficiently, requiring a depth of understanding in troubleshooting. SQL — advanced — essential for database management and query execution, used daily to analyze client data and resolve issues. Log Analysis — intermediate — helps in identifying root causes of problems, ensuring quick resolutions and improved service delivery. AWS — intermediate — knowledge of this platform is crucial for managing cloud services and ensuring application availability. Troubleshooting — advanced — evaluated through practical tests during the interview process to assess problem-solving capabilities. When showcasing these technical skills in your resume or interview, emphasize specific projects or experiences where you applied these skills effectively. Eligibility Criteria This role is designed for candidates with a strong technical background and a commitment to client service excellence. Bachelor’s degree in Computer Science , IT , or related fields is preferred, providing foundational knowledge for technical support. Eligible batches include 2023 to 2026 , allowing fresh graduates to apply and start their careers in a growing industry. 2-5 years of experience is required, but freshers with relevant internships or projects may also be considered. A minimum CGPA of 6.0 is preferred to ensure a solid academic background in technical subjects. Having a portfolio or GitHub showcasing relevant projects can give candidates an edge in the selection process. Documentation & Portfolio Requirements Ensure your resume is formatted clearly, highlighting your educational background, relevant experience, and technical skills. Include links to your portfolio or GitHub for showcasing projects. Pro tip: Tailor your application to highlight specific experiences with AWS and SQL , as these are critical for this role. Salary for Client Service Technical Consultant at UniFocus 💰 Compensation ₹6–₹9 LPA The advertised compensation for the Client Service Technical Consultant role at UniFocus is ₹6–₹9 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Client Service Technical Consultant Upskilling with the right resources significantly enhances your chances of selection for this specific role by aligning your skills with the job requirements. Recommended Courses & Resources MS Office — Proficiency in MS Office aids in effective documentation and reporting. Communication Skills — Strong communication is essential for client interactions and technical explanations. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor your resume — Highlight relevant technical skills specific to this role. ❌ Neglecting to include troubleshooting experiences — Provide specific examples in your application. ❌ Overlooking teamwork and collaboration — Showcase these aspects in past roles. ❌ Submitting a generic cover letter — Address the specific requirements of the job. ❌ Not preparing for technical questions — Focus on SQL and AWS during the interview prep. ❌ Ignoring follow-up after application submission — Always follow up to express continued interest. Before You Apply — Checklist ✅ Research UniFocus and its services to tailor your application effectively. ✅ Update your resume to reflect relevant skills and experiences. ✅ Prepare a cover letter that highlights your interest in technical consulting. ✅ Gather any necessary documents, such as transcripts or certifications. ✅ Review the job description thoroughly to align your application with the requirements. ✅ Practice common technical interview questions related to SQL and AWS. ✅ Set up a professional email address for communication. ✅ Check the application portal for any specific submission guidelines. Resume Tailoring & ATS Keywords for Client Service Technical Consultant Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Client Service Technical Consultant L2 Application Support Troubleshooting Log Analysis AWS SQL MySQL Windows DNS SSH Connectivity Resume Tips for This Role Highlight your technical skills in SQL and AWS, as these are critical for the role. Emphasize any relevant internships or projects that demonstrate your troubleshooting abilities. Include a project or portfolio link that showcases your technical expertise and problem-solving skills. Optimize your resume for ATS by using keywords from the job description. Avoid including unrelated work experience that does not pertain to technical support or consulting. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Do not include unrelated job experiences that do not showcase your technical support or consulting skills. How to Apply for Client Service Technical Consultant at UniFocus Apply Now — UniFocus Visit the application portal and create an account to start your application. Upload your resume, ensuring it is tailored to the job description. Fill out the application form with accurate personal and educational details. After submission, expect a confirmation email regarding your application status. Track your application through the portal for updates on the hiring process. Applications reviewed on a rolling basis — early submission recommended. Apply Now — UniFocus NexisGrow.com does not charge any fees for job applications. UniFocus UniFocus was founded in 2002 and has since expanded its operations globally, with a significant presence in North America and Europe . The company employs over 1,000 professionals and is headquartered in Gurugram, Haryana . Its global footprint underscores its commitment to delivering exceptional client service solutions. Specializing in advanced client service solutions, UniFocus offers a range of products including workforce management and operational analytics . These platforms are designed to optimize client interactions and improve operational efficiency, making them essential tools for businesses aiming to enhance their service delivery. UniFocus has cultivated a positive company culture, receiving a 4.5-star rating on Glassdoor for employee satisfaction. The company actively promotes employee well-being through various programs, including mentorship initiatives that foster professional growth and development among its workforce. Recently, UniFocus secured a significant investment aimed at enhancing its technological capabilities. This funding will focus on developing AI-driven solutions to further improve client service, positioning the company at the forefront of innovation in the non-tech industry. For freshers, UniFocus serves as an excellent launchpad, offering hands-on experience in client service technologies. The company’s mentorship programs and supportive environment provide newcomers with the skills and knowledge necessary to thrive in the non-tech sector. Company Details Industry Non-Tech Location Gurugram, Haryana, India Connect With Us Careers Apply Now Website 🔗 knowcross.breezy.hr Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Client Service Technical Consultant at UniFocus? Eligibility Tap to expand + Answer Candidates with Bachelor’s degree in Computer Science, IT, or a related field preferred and 2-5 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: L2 Application Support, Troubleshooting, Log Analysis, AWS, IIS. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹6–₹9 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at UniFocus? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: L2 Application Support, Troubleshooting, Log Analysis, AWS, IIS. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Client Service Technical Consultant interview? Preparation Tap to expand + Answer (1) Core concepts of L2 Application Support, Troubleshooting, Log Analysis, AWS, IIS, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) UniFocus research, (5) Clear communication. ? What is the work culture like at UniFocus? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Gurugram Browse all Non-Tech jobs Latest Fresher jobs More jobs at UniFocus Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com