📋 Job Details at a Glance 📍 Location India 🏢 Company UKG 👥 Experience 1-3 years 🎓 Qualification Relevant Graduate Degree / Equivalent Experience 📅 Eligible Batch 2021, 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹4–7 LPA 🏢 Industry BPO 🛠 Key Skills Payroll Operations Payroll Tax UKG Pro UKG Ready Salesforce Tax Filing ACH Returns Payroll Funding Client Support Case Management Specialty Support Representative I – Payroll/Tax Services at UKG — Full Details & How to Apply UKG is seeking a Specialty Support Representative I – Payroll/Tax Services in India , offering a competitive salary of ₹4–7 LPA for freshers. This role is pivotal in enhancing payroll and tax services, making it an excellent starting point for those looking to begin their careers in the BPO sector. The demand for payroll and tax services in the BPO industry is on the rise, underscoring the importance of the Specialty Support Representative I role at UKG . As businesses increasingly rely on efficient payroll operations, this position becomes crucial for ensuring client satisfaction and operational success. Founded in 1990 , UKG has grown to employ over 12,000 individuals globally, specializing in workforce management and HR solutions. This extensive experience and commitment to innovation make UKG a strong choice for those interested in payroll and tax services, particularly with their industry-leading tools like UKG Pro and UKG Ready . We encourage 2021, 2022, 2023, 2024, 2025 graduates with a Relevant Graduate Degree / Equivalent Experience and 1-3 years experience to apply. This role is particularly suitable for freshers eager to dive into the world of payroll operations, with a competitive salary of ₹4–7 LPA . In this role, you will gain hands-on experience with essential skills such as Payroll Operations , Payroll Tax , Salesforce , and Tax Compliance . The exposure to cutting-edge tools will not only enhance your skill set but also open doors for career advancement in payroll management and client support. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Specialty Support Representative I – Payroll/Tax Services at UKG is to deliver precise payroll solutions while ensuring compliance with tax regulations through effective client support. Resolve client payroll queries using Salesforce case management tools to ensure timely responses and maintain high client satisfaction. Assist in tax filing processes, leveraging UKG Pro to ensure compliance with local regulations and mitigate risks. Collaborate with the payroll operations team to implement configuration changes that enhance service delivery and operational efficiency. Monitor payroll funding metrics to ensure accuracy and timeliness in client transactions, directly impacting client trust. Take ownership of case management, ensuring all client issues are documented and resolved effectively using Salesforce . Prepare detailed reports on payroll operations and client feedback for internal review, contributing to continuous improvement. Provide troubleshooting support for clients experiencing payroll tax issues, ensuring a high level of client satisfaction and compliance. Emphasizing ownership in resolving client issues fosters a culture of accountability, directly impacting client relationships and service quality. Required Skills & Technical Competencies The ideal candidate must possess a robust skill profile that includes proficiency in payroll operations and tax compliance, essential for effective client support. Technical Skills Payroll Operations — intermediate — essential for managing client payroll processes effectively, requiring a foundational understanding of payroll systems. Payroll Tax — intermediate — critical for ensuring compliance with tax regulations, applied in daily operations to mitigate risks. UKG Pro — advanced — used for payroll processing and reporting, essential for this role to navigate client needs efficiently. Salesforce — intermediate — utilized for case management, necessary for tracking client interactions and resolutions. Tax Compliance — intermediate — evaluated through practical scenarios during the hiring process to ensure candidates understand regulatory requirements. When showcasing these technical skills in your resume or interview, emphasize specific experiences and outcomes that demonstrate your proficiency and impact. Eligibility Criteria This role is designed for recent graduates and early-career professionals with a focus on payroll and tax services. Relevant graduate degrees in Finance, Accounting, or Business Administration are preferred. Eligible batches include 2021 to 2025 , allowing recent graduates to apply and gain valuable experience. Candidates with 1+ years of experience in payroll or tax support are preferred, but freshers with relevant internships are also considered. A minimum academic performance of 60% is expected to demonstrate a strong understanding of the subject matter. Internship experience in payroll or tax services will be an advantage, showcasing practical knowledge relevant to this role. Documentation & Portfolio Requirements Submit your resume in PDF format, including your educational background, relevant experience, and any internships related to payroll or tax services. Pro tip: Highlight specific projects or tasks from your internships that align with the responsibilities of this role to stand out in your application. Salary for Specialty Support Representative I – Payroll/Tax Services at UKG 💰 Compensation ₹4–7 LPA The advertised compensation for the Specialty Support Representative I – Payroll/Tax Services role at UKG is ₹4–7 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Specialty Support Representative I – Payroll/Tax Services Upskilling with the right resources significantly enhances your chances of selection for this specific role by equipping you with essential knowledge and skills. Recommended Courses & Resources Payroll Operations — This course provides foundational knowledge in payroll processing, crucial for the role. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight payroll-related skills — fix by aligning experiences with job requirements. ❌ Neglecting to research UKG's products and services — this can lead to uninformed interview responses. ❌ Overlooking the importance of specific technical skills like Salesforce — ensure these are clearly stated in your application. ❌ Submitting a generic cover letter — personalize it to reflect your interest in UKG and the specific role. ❌ Ignoring the application deadline — always check for urgency in job postings. ❌ Not preparing for common interview questions related to payroll and tax compliance — practice these questions beforehand. Before You Apply — Checklist ✅ Research UKG's services and culture before applying to tailor your application. ✅ Update your resume to reflect relevant skills and experiences related to payroll. ✅ Prepare a cover letter that connects your background with the role's requirements. ✅ Gather any necessary documents, such as transcripts or certifications, for the application. ✅ Double-check the application link for any specific submission guidelines. ✅ Practice common interview questions related to payroll and client support. ✅ Set reminders for follow-up after submitting your application. ✅ Ensure your LinkedIn profile is updated to reflect your application. Resume Tailoring & ATS Keywords for Specialty Support Representative I – Payroll/Tax Services Optimizing your resume for ATS is crucial for standing out in the application process for this role. ATS Keywords to Include Payroll Operations Payroll Tax UKG Pro UKG Ready Salesforce Tax Filing ACH Returns Client Support Case Management Troubleshooting Tax Compliance Payroll Funding Resume Tips for This Role Highlight relevant coursework or projects related to payroll and tax services to demonstrate your knowledge. Emphasize any experience with payroll systems or client support roles to align with UKG 's needs. Include internships or part-time roles that showcase your practical skills in payroll operations. Optimize your resume for ATS by incorporating keywords from the job description. Avoid including unrelated work experience that does not pertain to payroll or tax services. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Do not include unrelated work experience that does not pertain to payroll or tax services in your resume for this role. How to Apply for Specialty Support Representative I – Payroll/Tax Services at UKG Apply Now — UKG Visit the UKG careers page and locate the Specialty Support Representative I job listing. Prepare your resume in PDF format, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, paying attention to required fields. After submission, expect an email confirmation and keep an eye on your inbox for updates. Use the application tracking feature on the UKG portal to monitor your application status. Applications reviewed on a rolling basis — early submission recommended. Apply Now — UKG NexisGrow.com does not charge any fees for job applications. UKG UKG was formed from the merger of Ultimate Software and Kronos in 2020 , establishing a significant presence in the BPO industry. Headquartered in Lowell, Massachusetts , UKG employs over 14,000 people and serves thousands of clients across the globe, including a robust operation in India . The company specializes in cloud-based workforce management solutions, notably UKG Pro and UKG Ready , which streamline payroll operations and enhance employee engagement. These platforms are designed to meet the diverse needs of businesses, ensuring compliance and efficiency in payroll tax services. UKG has been recognized for its positive employee culture, earning a spot on Glassdoor's 'Best Places to Work' list in 2021 . The company offers various employee programs, including mentorship and training initiatives, aimed at fostering professional growth and enhancing job satisfaction among its workforce. Recently, UKG announced a significant investment in AI-driven payroll solutions, positioning itself at the forefront of technological advancements in the HR sector. This initiative reflects the company's commitment to innovation and improving client support through enhanced payroll tax services. For freshers looking to launch their careers in the BPO industry, UKG provides a strong foundation through comprehensive training programs and hands-on experience in payroll operations. The supportive environment encourages skill development in areas such as case management and tax compliance, making it an ideal starting point for aspiring professionals. Company Details Industry BPO Location India Connect With Us Careers Apply Now Website 🔗 apply.ukg.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Specialty Support Representative I – Payroll/Tax Services at UKG? Eligibility Tap to expand + Answer Candidates with Relevant Graduate Degree / Equivalent Experience and 1-3 years experience are eligible. Eligible batches: 2021, 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Payroll Operations, Payroll Tax, UKG Pro, UKG Ready, Salesforce. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4–7 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at UKG? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Payroll Operations, Payroll Tax, UKG Pro, UKG Ready, Salesforce. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Specialty Support Representative I – Payroll/Tax Services interview? Preparation Tap to expand + Answer (1) Core concepts of Payroll Operations, Payroll Tax, UKG Pro, UKG Ready, Salesforce, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) UKG research, (5) Clear communication. ? What is the work culture like at UKG? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in India Browse all Non-Tech jobs More jobs at UKG Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com