📋 Job Details at a Glance 📍 Location Pune, Maharashtra, India 🏢 Company UKG 👥 Experience 2-3 years 🎓 Qualification Bachelor’s degree 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹6–₹9 LPA 🏢 Industry BPO 🛠 Key Skills Voice-based technical support L2 troubleshooting incident resolution UKG Ready Microsoft Outlook Microsoft Teams Microsoft Excel Microsoft Word Product Support Representative II at UKG — Full Details & How to Apply UKG is seeking a Product Support Representative II in Pune, Maharashtra, India , where you can leverage your voice-based technical support skills in a hybrid work environment with a competitive salary. This role is pivotal in enhancing customer satisfaction by resolving technical issues efficiently. The BPO industry is experiencing a surge in demand for skilled technical support professionals, making the Product Support Representative II role at UKG essential for maintaining high customer service standards. As businesses increasingly rely on technology, the need for effective incident resolution and L2 troubleshooting has never been greater. UKG , founded in 1990 , boasts over 15,000 employees globally and is recognized for its innovative workforce management solutions. This commitment to creating a supportive culture allows employees to thrive, making UKG recruitment a sought-after opportunity for aspiring professionals. We encourage 2023, 2024, 2025, 2026 graduates with a Bachelor’s degree and 2-3 years experience to apply for this role, which offers a salary range of ₹6–₹9 LPA . This position is particularly suitable for freshers looking to kickstart their careers in a leading company. In this role, you will gain hands-on experience with essential tools like UKG Ready , Microsoft Outlook , Microsoft Teams , Microsoft Excel , and Microsoft Word . This exposure not only enhances your technical skills but also opens doors for career advancement in the tech-driven job market. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Product Support Representative II at UKG is to deliver exceptional voice-based technical support, ensuring customer satisfaction through effective issue resolution using UKG Ready . Provide voice-based technical support to US-based customers, utilizing UKG Ready for efficient issue resolution. Perform L2 troubleshooting for software-related incidents, ensuring timely and effective solutions to complex problems. Collaborate with product development and customer success teams to relay user feedback, enhancing service quality and customer experience. Monitor and report on incident resolution metrics to identify trends and areas for improvement in support processes. Take ownership of customer issues from initial contact through to resolution, ensuring a seamless experience for every client. Document technical solutions and customer interactions in Microsoft Word for future reference and training purposes. Engage directly with clients to troubleshoot and resolve product-related issues, significantly enhancing customer satisfaction. Emphasizing ownership in this role allows representatives to directly impact customer experiences and contribute to the overall success of UKG . Required Skills & Technical Competencies The Product Support Representative II role requires a robust skill profile focused on technical support and troubleshooting within the UKG Ready environment. Technical Skills Voice-based technical support — intermediate — essential for effective communication with customers and resolving issues promptly. L2 troubleshooting — advanced — critical for diagnosing and fixing complex software problems within UKG Ready . Incident resolution — intermediate — utilized daily to assess customer issues and determine the best course of action. Microsoft Outlook — intermediate — necessary for effective communication and collaboration with team members. Microsoft Teams — intermediate — used for real-time collaboration and support discussions with colleagues. Microsoft Excel — intermediate — essential for tracking and analyzing support metrics, ensuring high-quality service delivery. Microsoft Word — intermediate — used for documenting technical solutions and customer interactions for future reference. When showcasing these technical skills in your resume or interview, emphasize specific experiences and outcomes related to each skill. Eligibility Criteria This role is designed for candidates with a strong educational background and relevant experience in technical support. A Bachelor's degree in any stream is required, providing foundational skills for technical support roles. Eligible batches include 2023, 2024, 2025, and 2026 , allowing recent graduates to apply and gain valuable experience. Candidates should have 2-3 years of experience in a similar role, but freshers with relevant internships may also be considered. A minimum academic performance of 60% is preferred to ensure a strong understanding of technical concepts. Experience with internships or projects related to customer support or technical troubleshooting will be advantageous. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant experience, and specific technical skills related to the role. Pro tip: Highlight any direct experiences with UKG Ready or similar platforms to strengthen your application. Salary for Product Support Representative II at UKG 💰 Compensation ₹6–₹9 LPA The advertised compensation for the Product Support Representative II role at UKG is ₹6–₹9 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Product Support Representative II Upskilling with the right resources significantly enhances your selection odds for the Product Support Representative II role, ensuring you meet the technical and soft skill requirements effectively. Recommended Courses & Resources Microsoft Excel — Mastering Excel is crucial for data management and reporting in technical support. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight relevant technical skills — fix by aligning your experience with the job description. ❌ Neglecting to proofread for grammatical errors — which can undermine professionalism. ❌ Not preparing for common interview questions related to technical troubleshooting — practice specific scenarios. ❌ Overlooking the importance of soft skills like communication and teamwork — in the application. ❌ Submitting a generic cover letter that does not address UKG specifically — customize it to reflect your interest in the company. ❌ Ignoring the application deadline — which can lead to missed opportunities. Before You Apply — Checklist ✅ Research UKG and its products to understand the company better before applying. ✅ Update your resume to reflect relevant skills and experiences related to the job. ✅ Prepare a tailored cover letter that highlights your interest in the role and the company. ✅ Gather any necessary documents, such as transcripts or certifications, to support your application. ✅ Double-check the application URL to ensure you are applying through the correct portal. ✅ Review your online presence, such as LinkedIn, to ensure it aligns with your application. ✅ Practice common interview questions related to technical support roles. ✅ Set reminders for follow-ups after submitting your application. Resume Tailoring & ATS Keywords for Product Support Representative II Optimizing your resume for ATS is essential for the Product Support Representative II role, ensuring your application passes initial screenings and reaches hiring managers. ATS Keywords to Include Product Support Technical Support L2 Troubleshooting Incident Resolution UKG Ready Customer Communication Analytical Thinking Microsoft Outlook Microsoft Teams Microsoft Excel Microsoft Word BPO Resume Tips for This Role Highlight any experience with voice-based technical support to align with the role's requirements. Emphasize strong communication skills, especially in English, as this is crucial for customer interactions. Include any relevant projects or internships that demonstrate your problem-solving abilities. Optimize your resume for ATS by including keywords from the job description. Avoid including unrelated work experience that does not showcase your technical support skills. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic skills that do not relate to technical support, as they dilute your resume's focus. How to Apply for Product Support Representative II at UKG Apply Now — UKG Visit the application portal and create an account if you don't have one. Upload your resume, ensuring it is tailored to the job description. Fill out the application form with accurate and relevant information. After submission, you can expect a confirmation email regarding your application status. Use the application portal to track your application progress. Applications reviewed on rolling basis — early submission recommended. Apply Now — UKG NexisGrow.com does not charge any fees for job applications. UKG UKG was formed from the merger of Ultimate Software and Kronos in 2020 , creating a workforce management powerhouse. Headquartered in Lowell, Massachusetts , the company has a significant presence in Pune, Maharashtra, India , employing over 14,000 people globally. With operations in more than 100 countries , UKG serves millions of users worldwide. The core offering of UKG includes the UKG Ready platform, which seamlessly integrates HR, payroll, and workforce management solutions. This innovative platform is designed to enhance employee engagement and streamline operational efficiency. Additionally, UKG provides advanced analytics and reporting tools to help organizations make data-driven decisions. UKG has been recognized for its exceptional workplace culture, earning a spot on Glassdoor's 'Best Places to Work' list multiple times. The company emphasizes employee well-being through various programs, including comprehensive health benefits and professional development opportunities. This commitment to fostering a positive work environment has resulted in high employee satisfaction and retention rates. Recently, UKG announced a significant investment in AI technology to enhance its product offerings, reflecting its dedication to innovation. This initiative aims to improve the UKG Ready platform by integrating advanced machine learning capabilities. Such developments position UKG as a leader in the BPO industry, continually adapting to meet evolving market demands. For freshers looking to launch their careers in BPO, UKG offers a robust foundation in technical support and customer service. The company provides extensive training programs and mentorship opportunities, ensuring new employees gain valuable skills. With a focus on career growth and development, UKG sets the stage for long-term success in the industry. Company Details Industry BPO Location Pune, Maharashtra, India Connect With Us Careers Apply Now Website 🔗 ukg.eightfold.ai Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Product Support Representative II at UKG? Eligibility Tap to expand + Answer Candidates with Bachelor’s degree and 2-3 years experience are eligible. Eligible batches: 2023, 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Voice-based technical support, L2 troubleshooting, incident resolution, UKG Ready, Microsoft Outlook. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹6–₹9 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at UKG? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Voice-based technical support, L2 troubleshooting, incident resolution, UKG Ready, Microsoft Outlook. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Product Support Representative II interview? Preparation Tap to expand + Answer (1) Core concepts of Voice-based technical support, L2 troubleshooting, incident resolution, UKG Ready, Microsoft Outlook, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) UKG research, (5) Clear communication. ? What is the work culture like at UKG? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Pune Browse all Non-Tech jobs Latest Fresher jobs More jobs at UKG Work From Home jobs Ready to Apply? 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