📋 Job Details at a Glance 📍 Location Mohali, Punjab, India 🏢 Company TTEC 👥 Experience 0-3 years 🎓 Qualification Graduate / Undergraduate 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹2.5–4.5 LPA 🏢 Industry BPO 🛠 Key Skills Customer Service Customer Support Voice Process BPO Customer Service Representative at TTEC — Full Details & How to Apply TTEC is seeking a Customer Service Representative in Mohali, Punjab , where freshers can kickstart their careers in the BPO industry with a competitive salary. This role offers a unique opportunity for individuals looking to enter the customer service field and gain valuable experience in a thriving market. The BPO industry is rapidly expanding in India, with Mohali emerging as a key hub for customer service roles. This specific Customer Service Representative position is crucial as it directly contributes to enhancing customer satisfaction, which is vital for TTEC 's reputation and client retention rates in the competitive BPO market. TTEC , founded in 1982 , employs over 50,000 people globally, providing a robust platform for career growth in customer service. The company is known for its commitment to employee development and a supportive work culture, making it an attractive choice for those looking to build a career in customer support . We encourage 2024, 2025, 2026 graduates with a Graduate / Undergraduate qualification and 0-3 years experience to apply. This role offers a competitive salary ranging from ₹2.5–4.5 LPA , making it an appealing option for freshers entering the job market. In this role, you will gain essential skills in customer service , customer support , and voice processes . The experience you acquire will pave the way for future promotions and open doors to various career paths within the BPO industry, setting you apart from your peers. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Customer Service Representative at TTEC is to deliver exceptional customer support by resolving inquiries efficiently and enhancing overall customer satisfaction through effective communication. Assist customers by resolving inquiries using TTEC's proprietary CRM tools , ensuring a seamless experience and high levels of customer satisfaction. Engage in voice processes to handle customer calls, maintaining adherence to company standards and delivering high-quality service. Collaborate with training and quality assurance teams to enhance service delivery and improve customer satisfaction metrics . Monitor and report on customer feedback, utilizing data to identify areas for improvement in service delivery. Take initiative in handling escalated customer issues, ensuring timely resolution and fostering customer loyalty . Document customer interactions accurately in the CRM system , contributing to data integrity and effective reporting. Utilize active listening skills to understand customer needs and provide tailored solutions effectively. By taking ownership of customer interactions, you will directly impact customer loyalty and satisfaction, reinforcing TTEC's commitment to excellence in service delivery. Required Skills & Technical Competencies The skill profile for this role emphasizes proficiency in customer service and technical competencies essential for effective communication and problem resolution. Technical Skills Customer Service — entry — Essential for addressing client needs and ensuring satisfaction through effective communication. Active Listening — entry — Critical for understanding customer concerns and providing appropriate solutions in real-time. Problem Solving — entry — Necessary for addressing customer issues efficiently, focusing on achieving positive outcomes. Communication Skills — entry — Must be clear and effective, as this role involves direct interaction with customers via voice. Familiarity with CRM Software — entry — Knowledge of tools like Salesforce is beneficial for managing customer interactions. When showcasing these technical skills in your resume or interview, emphasize your practical experience and familiarity with specific tools and metrics relevant to customer service. Eligibility Criteria This role is designed for graduates and undergraduates eager to start their careers in customer service, focusing on effective communication as the primary requirement. Graduates and undergraduates from any stream are accepted, with a focus on communication skills. Eligible batches include 2024 , 2025 , and 2026 , allowing fresh graduates to apply. No prior experience is required, making this role ideal for freshers. A minimum academic performance of 50% is preferred to ensure a basic level of communication skills. Internships or projects related to customer service can provide an advantage during the selection process. Documentation & Portfolio Requirements Submit your resume in a clear format, including your academic qualifications, relevant skills, and any customer service-related experiences or projects. Pro tip: Highlight any specific experiences with customer interactions or CRM tools to stand out in your application for this role. Salary for Customer Service Representative at TTEC 💰 Compensation ₹2.5–4.5 LPA The advertised compensation for the Customer Service Representative role at TTEC is ₹2.5–4.5 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Customer Service Representative Upskilling with the right resources significantly enhances your chances of selection for the Customer Service Representative role at TTEC . Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for managing customer data and communications effectively. Communication Skills — Strong communication skills are vital for effective customer interactions and support. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight customer service skills — ensure relevant skills are prominent. ❌ Neglecting to research TTEC and its services — understanding the company can help in interviews. ❌ Not preparing for common customer service scenarios during interviews — practice role-playing can help. ❌ Using generic language in the application — specificity can make your application stand out. ❌ Overlooking the importance of communication skills — ensure they are clearly demonstrated in your resume. ❌ Ignoring the application deadline — always check for urgency in job postings. Before You Apply — Checklist ✅ Review the job description thoroughly to understand the role's requirements. ✅ Prepare a tailored resume highlighting relevant skills and experiences. ✅ Gather any necessary documents, such as transcripts or certificates. ✅ Complete the online application form accurately and thoroughly. ✅ Double-check for any spelling or grammatical errors in your application. ✅ Follow up on your application status after submission to express continued interest. ✅ Prepare for potential interviews by practicing common questions. ✅ Research TTEC's culture and values to align your responses during interviews. Resume Tailoring & ATS Keywords for Customer Service Representative Optimizing your resume for ATS is crucial for standing out in the application process for the Customer Service Representative role. ATS Keywords to Include Customer Service Customer Support Voice Process Active Listening Problem Solving Communication BPO CRM Client Handling Freshers Graduate Undergraduate Resume Tips for This Role Highlight any customer service experience, even if informal, to demonstrate relevant skills. Emphasize communication skills, as they are crucial for this role in customer interactions. Include any projects or internships related to customer service to showcase practical experience. Optimize your resume for ATS by including keywords from the job description. Avoid including unrelated work experience that does not demonstrate relevant skills for this role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro Tip: Avoid including irrelevant personal information or unrelated job experiences in your resume for this role. How to Apply for Customer Service Representative at TTEC Apply Now — TTEC Visit the TTEC application portal and create an account. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, providing all requested information. After submission, expect a confirmation email regarding your application status. Track your application status through the portal for updates. Applications reviewed on rolling basis — early submission recommended. Apply Now — TTEC NexisGrow.com does not charge any fees for job applications. TTEC TTEC was founded in 1982 and has expanded its operations to include over 50,000 employees across 24 countries . The company is headquartered in Englewood, Colorado , and has established a significant global footprint, providing customer experience solutions worldwide. Its growth reflects a commitment to innovation and service excellence in the BPO industry. At the core of TTEC 's offerings are its advanced customer experience solutions, which leverage technology such as AI-driven analytics and cloud-based platforms . The company specializes in customer support and service delivery across various sectors, ensuring that clients receive tailored solutions that enhance their operational efficiency and customer satisfaction. TTEC has been recognized for its positive workplace culture, achieving a 4.2 rating on Glassdoor . The company invests in employee development through various programs, including mentorship and training initiatives, which foster engagement and satisfaction among its workforce. These accolades highlight TTEC 's dedication to creating a supportive environment for its employees. Recently, TTEC announced a strategic expansion into new markets, enhancing its service offerings and technological capabilities. This initiative includes investments in cutting-edge technologies and partnerships that aim to improve customer interactions and streamline operations, positioning the company for future growth and innovation. For freshers looking to launch their careers in the BPO sector, TTEC offers a solid foundation in customer service. With comprehensive training programs and opportunities for professional development, new employees can gain valuable skills and experience that will serve them well in their careers. Company Details Industry BPO Location Mohali, Punjab, India Connect With Us Careers Apply Now Website 🔗 ttec.taleo.net Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Customer Service Representative at TTEC? Eligibility Tap to expand + Answer Candidates with Graduate / Undergraduate and 0-3 years experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Service, Customer Support, Voice Process, BPO. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹2.5–4.5 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at TTEC? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Service, Customer Support, Voice Process, BPO. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Customer Service Representative interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Service, Customer Support, Voice Process, BPO, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) TTEC research, (5) Clear communication. ? What is the work culture like at TTEC? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Mohali Browse all Non-Tech jobs Latest Fresher jobs More jobs at TTEC Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. 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