📋 Job Details at a Glance 📍 Location Noida, Uttar Pradesh, India 🏢 Company TELUS Digital 👥 Experience Fresher 🎓 Qualification Any Graduate 📅 Eligible Batch 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹3–5 LPA* 🏢 Industry BPO 🛠 Key Skills Customer Service Technical Troubleshooting Communication Skills Problem-Solving Familiarity with Helpdesk Software Technical Support Representative at TELUS Digital — Full Details & How to Apply TELUS Digital is seeking fresh talent for the Technical Support Representative role in Noida, Uttar Pradesh, India , offering a competitive salary of ₹3–5 LPA* . This entry-level position is perfect for graduates eager to kickstart their careers in the BPO industry. The demand for Technical Support Representative jobs is surging as companies increasingly rely on technical support to enhance customer experiences. This role is crucial for TELUS Digital , a leader in digital solutions, as it aligns with their growth strategy in the BPO sector, ensuring that customer issues are resolved efficiently. What sets TELUS Digital apart as an employer is its commitment to innovation and employee development. Founded in 2000 , the company boasts over 1,500 employees and is recognized for enhancing customer experiences across various sectors. This culture of excellence makes TELUS Digital recruitment a sought-after opportunity for fresh graduates. We encourage 2024, 2025, 2026 graduates from any discipline to apply, especially those with a strong interest in customer service and technical troubleshooting. This role is designed for fresher experience candidates, providing a solid foundation for future career advancements, all while earning a competitive salary of ₹3–5 LPA* . As a Technical Support Representative , you will gain hands-on experience with essential skills such as customer service , technical troubleshooting , and communication skills . Exposure to cutting-edge helpdesk software will not only enhance your problem-solving abilities but also open doors to various career paths in the tech and customer service sectors. 📊 Role Difficulty: Low | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Technical Support Representative at TELUS Digital is to deliver exceptional first-level technical support, ensuring customer satisfaction through effective troubleshooting and communication. Provide first-level technical support to customers via phone, utilizing helpdesk software to ensure timely resolution of issues. Utilize technical troubleshooting skills to diagnose and resolve software problems, enhancing overall customer satisfaction. Collaborate with IT and product teams to escalate complex issues, ensuring seamless service delivery and customer experience. Monitor and report on customer feedback metrics to identify areas for improvement in service quality and response times. Document common issues and solutions to enhance the knowledge base, contributing to future efficiency in customer service . Communicate effectively with customers to gather information and provide timely updates on issue resolution, ensuring clarity and transparency. Assist customers in navigating TELUS Digital 's platforms, ensuring they maximize their use of the services offered. This role fosters an ownership culture, allowing representatives to directly impact customer satisfaction and service quality through proactive problem-solving and effective communication. Required Skills & Technical Competencies The skill profile for this role emphasizes a blend of technical and customer service capabilities essential for effective support delivery. Technical Skills Customer Service — entry — Essential for maintaining positive client relationships and ensuring satisfaction in resolving technical issues. Technical Troubleshooting — entry — Practical application includes diagnosing software issues, vital for resolving customer queries effectively. Communication Skills — entry — Used daily to interact with customers and convey technical information clearly and effectively. Helpdesk Software Familiarity — entry — Knowledge of tools like Zendesk or Freshdesk is beneficial for managing customer support tickets efficiently. Problem-Solving — entry — Evaluated through real-time scenarios during training and performance assessments to enhance service delivery. When showcasing these technical skills in your resume or interview, emphasize specific experiences or projects that demonstrate your proficiency and practical application. Eligibility Criteria This role is designed for recent graduates eager to start their careers in the BPO industry, particularly those with a focus on customer service and technical support. Any graduate is eligible, as diverse educational backgrounds can contribute to problem-solving and customer service skills. Batches 2024 , 2025 , and 2026 are encouraged to apply, aligning with the company's focus on fresh talent. No prior experience is required, making this role ideal for freshers looking to enter the BPO industry. A minimum academic performance of 50% is preferred to ensure a foundational understanding of communication and problem-solving. Candidates with relevant internships or projects in customer service or technical support will have an advantage. Documentation & Portfolio Requirements When submitting your resume, ensure it highlights relevant skills and experiences, formatted clearly to showcase your qualifications effectively. Pro tip: Tailor your application to emphasize any hands-on experience with helpdesk software or customer service roles to stand out. Salary for Technical Support Representative at TELUS Digital 💰 Compensation ₹3–5 LPA* The advertised compensation for the Technical Support Representative role at TELUS Digital is ₹3–5 LPA* . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Technical Support Representative Upskilling with the right resources significantly enhances your chances of selection for the Technical Support Representative role at TELUS Digital . Recommended Courses & Resources Communication Skills — Effective communication is crucial for resolving customer issues and enhancing satisfaction. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume to highlight relevant skills for technical support roles. — Customize your resume for the position. ❌ Neglecting to research TELUS Digital and its services before the interview. — Understand the company’s offerings. ❌ Overlooking the importance of clear communication during the application process. — Ensure clarity in all communications. ❌ Not preparing for common technical support scenarios that may be discussed in interviews. — Practice typical interview questions. ❌ Submitting a generic cover letter without addressing the specific role and company. — Personalize your cover letter. ❌ Ignoring the application deadline and failing to apply in a timely manner. — Keep track of deadlines. Before You Apply — Checklist ✅ Research TELUS Digital and understand its services before applying. ✅ Prepare a tailored resume that highlights relevant skills and experiences. ✅ Draft a customized cover letter that addresses the specific role. ✅ Ensure all application materials are free of errors and professionally formatted. ✅ Check the application portal for any specific submission guidelines. ✅ Follow up on your application status after submission. ✅ Prepare for potential interview questions related to customer service and technical support. ✅ Gather references who can speak to your skills and work ethic. Resume Tailoring & ATS Keywords for Technical Support Representative Optimizing your resume for ATS is essential for standing out in the application process for the Technical Support Representative role. ATS Keywords to Include Technical Support Customer Service Troubleshooting Helpdesk Software Communication Skills Problem-Solving Entry-Level BPO Noida Freshers Graduate Full Time Resume Tips for This Role Highlight any relevant coursework or projects related to customer service or technical support. Emphasize communication skills and any experience in customer-facing roles, even if informal. Include any internships or volunteer work that demonstrates problem-solving abilities. Optimize your resume with keywords from the job description to pass ATS screenings. Avoid including unrelated work experience that does not showcase relevant skills for this role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Avoid including generic skills that do not relate to technical support, as they dilute your resume's impact. How to Apply for Technical Support Representative at TELUS Digital Apply Now — TELUS Digital Visit the TELUS Digital careers page and locate the Technical Support Representative job listing. Prepare your resume, ensuring it aligns with the job requirements and includes relevant keywords. Fill out the application form accurately, providing all requested information. After submission, expect a confirmation email regarding your application status. You can track your application progress through the TELUS Digital application portal. Applications reviewed on a rolling basis — early submission recommended. Apply Now — TELUS Digital NexisGrow.com does not charge any fees for job applications. TELUS Digital TELUS Digital , founded in 2013 , is headquartered in Canada and has expanded its operations globally, including a significant presence in Noida, Uttar Pradesh, India . With over 1,500 employees in India, the company focuses on innovative digital solutions that cater to a diverse clientele across various sectors. The core offerings of TELUS Digital include advanced technical support, customer experience optimization, and IT solutions. Notable platforms such as TELUS Health and TELUS Business Solutions exemplify the company's commitment to enhancing customer interactions through technology and tailored services. TELUS Digital has received accolades for its workplace culture, boasting a Glassdoor rating of 4.5 . The company emphasizes employee satisfaction through various development programs, including mentorship initiatives and continuous learning opportunities, fostering a supportive environment for growth. Recently, TELUS Digital announced a strategic investment in AI technologies, aiming to enhance its customer support capabilities. This initiative reflects the company's commitment to innovation and positions it as a leader in the digital solutions space, further expanding its global footprint. For freshers in the BPO sector, TELUS Digital serves as a robust launchpad, offering extensive training and career development opportunities. The company's focus on nurturing talent ensures that new employees gain valuable skills in customer service and technical troubleshooting, paving the way for successful careers. Company Details Industry BPO Location Noida, Uttar Pradesh, India Connect With Us Careers Apply Now Website 🔗 jobs.telusdigital.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Technical Support Representative at TELUS Digital? Eligibility Tap to expand + Answer Candidates with Any Graduate and Fresher experience are eligible. Eligible batches: 2024, 2025, 2026. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Customer Service, Technical Troubleshooting, Communication Skills, Problem-Solving, Familiarity with Helpdesk Software. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹3–5 LPA*. Final offer depends on skills, experience, and interview performance. ? What is the interview process at TELUS Digital? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Customer Service, Technical Troubleshooting, Communication Skills, Problem-Solving, Familiarity with Helpdesk Software. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Technical Support Representative interview? Preparation Tap to expand + Answer (1) Core concepts of Customer Service, Technical Troubleshooting, Communication Skills, Problem-Solving, Familiarity with Helpdesk Software, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) TELUS Digital research, (5) Clear communication. ? What is the work culture like at TELUS Digital? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Noida Browse all Non-Tech jobs Latest Fresher jobs More jobs at TELUS Digital Work From Home jobs Ready to Apply? Don't Miss This Opportunity! 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