📋 Job Details at a Glance 📍 Location Chennai, Tamil Nadu, India 🏢 Company Teleperformance 👥 Experience 0-2 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2022, 2023, 2024, 2025 📄 Job Type Full Time 💰 Salary ₹4–7 LPA 🏢 Industry BPO 🛠 Key Skills Team Management Customer Service Client Management Performance Management Coaching Team Leader – International Process at Teleperformance — Full Details & How to Apply Teleperformance is seeking a Team Leader – International Process in Chennai, Tamil Nadu, India , where freshers can kickstart their careers with a competitive salary of ₹4–7 LPA . This role is an excellent entry point for graduates looking to build a career in the BPO industry. The importance of the Team Leader – International Process role cannot be overstated in the evolving BPO sector. As customer experience management becomes increasingly vital, this position plays a crucial role in maintaining high service standards, ensuring that Teleperformance remains a leader in the industry. Teleperformance offers stability with over 420,000 employees globally since its founding in 1978 . This environment supports new leaders in developing their skills. This opportunity is ideal for 2022, 2023, 2024, 2025 graduates with a background in Any Graduate and 0-2 years experience . With a salary range of ₹4–7 LPA , it provides a solid foundation for those looking to advance in the BPO sector. In this role, you will develop essential skills in Team Management , Customer Service , Client Management , Performance Management , and Coaching . These competencies enhance your professional profile and open doors to advanced positions within the BPO industry, paving the way for career progression. 📊 Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Team Leader – International Process at Teleperformance is to enhance customer service quality through effective team management and performance strategies. Lead a customer service team by implementing performance management strategies, utilizing performance dashboards to track productivity and service quality. Utilize coaching techniques to enhance team skills in customer service , ensuring adherence to Teleperformance 's established service standards. Collaborate with cross-functional teams , including Quality Assurance and Training , to align on performance metrics and identify training needs. Monitor team performance metrics, aiming for a minimum of 90% customer satisfaction rate as per company benchmarks. Take ownership of team development initiatives, fostering a culture of continuous improvement and accountability through regular feedback. Document and communicate team performance reports to upper management, ensuring transparency and alignment with company goals . Resolve client issues by employing effective problem-solving techniques , thereby enhancing client relationships and overall service delivery. This role emphasizes ownership and accountability, directly impacting team performance and client satisfaction within Teleperformance . Required Skills & Technical Competencies The skill profile for this role requires a blend of technical competencies essential for effective team management and customer service delivery. Technical Skills Team Management — intermediate — essential for overseeing team dynamics and ensuring high performance through structured leadership. Customer Service — intermediate — critical for maintaining client satisfaction through direct interactions and feedback mechanisms. Client Management — intermediate — involves managing client expectations and relationships to ensure service delivery aligns with client needs. Performance Management — intermediate — includes analyzing team metrics using performance dashboards and implementing improvement strategies. Coaching — intermediate — necessary for developing team skills, evaluated through team performance improvements and feedback. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have applied them in real-world scenarios. Eligibility Criteria This role is designed for recent graduates eager to enter the BPO industry and contribute to team success. Any graduate is eligible, as diverse educational backgrounds can bring unique perspectives. Batches 2022 , 2023 , 2024 , and 2025 are encouraged to apply. No prior experience is required, making this role ideal for freshers. A minimum academic performance of 50% in graduation is preferred. Internships or relevant projects in customer service or team management can provide an advantage. Documentation & Portfolio Requirements Submit your resume in a clear format, including your educational background, relevant skills, and any internships or projects related to customer service or team management . Pro tip: Highlight any specific metrics or achievements from previous roles or projects to strengthen your application for this position. Salary for Team Leader – International Process at Teleperformance 💰 Compensation ₹4–7 LPA The advertised compensation for the Team Leader – International Process role at Teleperformance is ₹4–7 LPA . The exact in-hand figure and any additional components are confirmed by the company during the offer or HR discussion stage. Recommended Courses & Preparation Tips for Team Leader – International Process Upskilling with the right resources significantly enhances your chances of selection for this role by aligning your skills with the job requirements. Recommended Courses & Resources MS Office — Proficiency in MS Office is essential for managing reports and presentations effectively. Communication Skills — Strong communication skills are crucial for effective team management and client interactions. Boost your profile with relevant certifications at NexisGrow GetCertified — strengthen your application before you apply. Common Mistakes to Avoid ❌ Failing to tailor the resume — customize your resume for each application. ❌ Neglecting to showcase leadership experiences — include any roles where you led a team or project. ❌ Overlooking the importance of soft skills — emphasize communication and problem-solving abilities in your application. ❌ Submitting a generic cover letter — personalize it to reflect your interest in Teleperformance and the specific role. ❌ Ignoring the application deadline — mark it on your calendar to ensure timely submission. ❌ Not preparing for common interview questions — practice common interview questions related to customer service scenarios. Before You Apply — Checklist ✅ Research Teleperformance 's values and mission to align your application. ✅ Update your resume to reflect relevant skills and experiences. ✅ Prepare a tailored cover letter that addresses why you're a good fit for the role. ✅ Gather any necessary documents, such as transcripts or certificates. ✅ Practice common interview questions related to team management and customer service. ✅ Ensure your LinkedIn profile is updated and reflects your application. ✅ Check the application portal for any specific submission guidelines. ✅ Follow up on your application status after submission. Resume Tailoring & ATS Keywords for Team Leader – International Process Optimizing your resume for ATS is crucial for ensuring it gets noticed for this role. ATS Keywords to Include Team Management Customer Service Client Management Performance Management Coaching Problem Solving Communication Leadership BPO Onsite Chennai Full-Time Resume Tips for This Role Highlight any leadership or team management experiences, even in academic projects or internships. Emphasize customer service skills and any relevant experiences that demonstrate your ability to handle client interactions. Include specific projects or internships that showcase your problem-solving abilities and teamwork. Optimize your resume for ATS by including keywords from the job description, particularly those related to skills and responsibilities. Avoid including irrelevant work experiences or skills that do not align with the role. Build an ATS-optimized resume for this role using NexisGrow Resume Builder — free for all job seekers. Pro tip: Do not include irrelevant work experiences or skills that do not align with the role. How to Apply for Team Leader – International Process at Teleperformance Apply Now — Teleperformance Visit the Teleperformance application portal and create an account. Upload your resume, ensuring it highlights relevant skills and experiences. Fill out the application form accurately, providing all required details. After submission, expect a confirmation email regarding your application status. Use the application portal to track your application progress. Applications reviewed on a rolling basis — early submission recommended. Apply Now — Teleperformance NexisGrow.com does not charge any fees for job applications. Teleperformance Teleperformance was founded in 1978 and has since expanded its operations to over 80 countries , employing more than 420,000 employees globally. The company's headquarters is located in Paris, France , and it has established a significant presence in Chennai, Tamil Nadu, India , contributing to its status as a leader in the BPO industry. Specializing in customer experience management , Teleperformance offers a diverse range of services, including customer support , technical assistance , and client management . The company serves various sectors, such as technology , healthcare , and finance , utilizing advanced platforms to enhance service delivery. The workplace culture at Teleperformance has been recognized with numerous awards, including a commendable 4.2 rating on Glassdoor . The company emphasizes employee satisfaction through structured training programs and mentorship opportunities, fostering a supportive environment for professional growth. Recently, Teleperformance announced a significant expansion in India , aiming to enhance its service capabilities and create additional job opportunities. This initiative reflects the company's commitment to leveraging technology and innovation to meet evolving client needs. Starting a career at Teleperformance provides freshers with a robust platform for growth. The company offers comprehensive training programs and hands-on experience in customer service and performance management , making it an ideal launchpad for aspiring professionals in the BPO sector. Company Details Industry BPO Location Chennai, Tamil Nadu, India Connect With Us Careers Apply Now Website 🔗 onetp.wd1.myworkdayjobs.com Frequently Asked Questions Interview · Role · Salary · Growth ? Who can apply for Team Leader – International Process at Teleperformance? Eligibility Tap to expand + Answer Candidates with Any Graduate and 0-2 years experience are eligible. Eligible batches: 2022, 2023, 2024, 2025. ? What skills are most important for this role? Skills Tap to expand + Answer Key skills: Team Management, Customer Service, Client Management, Performance Management, Coaching. Strong fundamentals and practical project experience matter most. ? What is the salary for this position? Salary Tap to expand + Answer Compensation: ₹4–7 LPA. Final offer depends on skills, experience, and interview performance. ? What is the interview process at Teleperformance? Interview Tap to expand + Answer Typically: Resume shortlisting → Online test → Technical interview(s) → HR round. ? Is this role remote, hybrid, or onsite? Work Mode Tap to expand + Answer Work mode varies by team. Confirm with HR during recruitment. ? What is the career growth path from this role? Growth Tap to expand + Answer Structured appraisals every 6–12 months. Senior roles accessible within 12–18 months based on performance. ? How do I apply? Application Tap to expand + Answer Apply via the official link in How to Apply section. Highlight: Team Management, Customer Service, Client Management, Performance Management, Coaching. ? Is there a probation period? Probation Tap to expand + Answer Standard 3–6 months probation. Confirmation follows successful completion. ? How to prepare for the Team Leader – International Process interview? Preparation Tap to expand + Answer (1) Core concepts of Team Management, Customer Service, Client Management, Performance Management, Coaching, (2) 2–3 project walkthroughs, (3) Problem-solving, (4) Teleperformance research, (5) Clear communication. ? What is the work culture like at Teleperformance? Culture Tap to expand + Answer Research on LinkedIn and Glassdoor for authentic employee reviews. NexisGrow.com features only verified employers. 🔗 Explore More on NexisGrow More jobs in Chennai Browse all Non-Tech jobs More jobs at Teleperformance Work From Home jobs Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com